The Raiser's Edge is a cloud-based fundraising and relationship management solution that is designed for nonprofits organizations. The solution caters to different industries such as healthcare, faith-based ministries and philanthropic foundations.

The solution helps nonprofits to find prospects and manage their donor pool in order to analyze donor activity and monitor organization's performance. It also assists in providing fundraising programs  

The Financial Edge helps to manage funds that includes grants and contributions and helps in providing an overview of financial data in the dashboards and also helps in generating reports to provide information to required stakeholders.

With Target Analytics, nonprofits can find prospects and manage their donor pool and also analyze both donor activity and organization's performance. Blackbaud NetCommunity helps to create interactive online community along with content management and online giving options.

The Financial Edge helps to manage funds of all kinds which includes grants and contributions and helps in providing financial data in dashboards.

 CRM
 CRM

CRM

 Dashboards

Dashboards

Budgeting tools

Budgeting tools

Identifying prospects

Identifying prospects

Reimbursement billing

Reimbursement billing

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000



328 Reviews of The Raiser's Edge

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 328 reviews

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Rachel from Boone County Hospital Foundation

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Raiser's Edge NXT

Overall it's been a good tool for our foundation to use. The staff is very helpful in answering questions and troubleshooting things. It's a good program and works well for what we need it to.

Pros

I like that that we can keep/control things in one program; our donor database, events, newsletters, and so much more.

Cons

I don't like how many times I need to login to get to different items. I wish I could just log in once and have access to eveything. I think I need to log in 3 or 4 times to get to the items I use most often (online express).

Review Source: Capterra

Gavin from Haileybury

Type of Nonprofit:  K-12 Education

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

RE: NXT

It is a great piece of software that has helped me in my work. I would definitely consider moving from RE7 to NXT if you haven't done so already!

Pros

It is so easy to use in the web view, and it is very easy to read and understand the various charts and graphs that analyse your fundraising. Also, you have the best of both worlds - web view and database view, which is the same view as RE7.

Cons

My only gripe is that not every function of the database view is available in the web view yet. However, from watching various webinars and listening to talks at conferences, the future looks great - more functionality in the web view.

Review Source

Sarah from Suburban Hospital

Type of Nonprofit:  Healthcare & Hospitals

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Perfect for gift officers

Pros

Our gift officers love this product, and the ease of use has really increased their documentation in constituent records.

Cons

There is a lot of functionality that DBAs need that you cannot access in NXT yet. I anticipate this will get better with every release, but for now I spent the majority of my time in the legacy Raiser's Edge system.

Review Source

Shelly from Primary School

Type of Nonprofit:  K-12 Education

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy on the eyes

Pros

It's beautiful, truly. The built-in graphs are a data-nerd's dream. Every tab offers something new and you're always saying, "I didn't know it could do that". I especially love the interface it allows for constituents to interact, report, and track their fundraising efforts. Just amazing.

Cons

This is a tough one! I can't think of anything negative to say about it. I really like this product and every day I look forward working with it.

Review Source

Diana from SUNY Maritime College

Type of Nonprofit:  Higher Education

Number of employees:  201-500 employees

Ease-of-use

Functionality

November 2018

RE NXT Rocks!!!

Pros

Raiser's Edge NXT is clean, neat and easy on the eyes. Everything is in one place and is extremely easy to use.

Cons

There's not too much bad I can say about Raiser's Edge NXT except that in creating lists I wish we had more filters and options to choose from.

Review Source

Dana from St. Anthony Foundation

Type of Nonprofit:  Human Services

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Valuable and versatile database

I'm speaking to RE7, i.e. the database view specifically, which many nonprofits use exclusively but those who purchase the NXT bundle also have access to the full database view as well. I've been using RE7 for 12 years and overall I love it, especially in combination with the NXT web view.

Pros

There is so much you can do with Raiser's Edge, it's a robust and powerful tool. It works "out of the box" without need for programming or customization per se (other than settings and configuration etc.) so you don't need to be a coder to set up and use. I particularly love queries to pull together lists of donors who meet certain criteria, which can then be used for mailing lists, reports, exports, etc. The acknowledgement letters are incredibly valuable, allowing variable data and personalized language, e.g. when a gift is designated to a particular program we pull in a paragraph about that program without our gift entry staff having to do any manual or extra work.

Cons

Can be a bit clunky, and not always intuitive (NXT web view is a huge improvement in those areas). The reports aren't pretty (again NXT is astronomically better there) and sometimes there isn't a report that will work for our needs so I have to set up with queries and exports. There is almost always a way to do what I need to do, but I sometimes have to go through some complicated digital acrobatics to get there.

Review Source

Sandy from Joe Andruzzi Foundation Inc

Type of Nonprofit:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

It's the FOR EVERYONE Database!

Pros

Gives access with ease to anyone who needs a information from your database. Very easy to lock down sections and very intuitive!

Cons

If you have already had RE7, terminology takes some getting used to. Also, waiting for all features to open up so DB Administrators can stay in the NXT view rather than the Database View throughout the day.

Review Source

Ashley from MCF

Type of Nonprofit:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

The Cadillac of CRMs.

Pros

The NXT version of RE is the much needed facelift that the standard RE needed. It is fabulous front facing interface and easy to use for almost all employees in the organization. The reporting in NXT is great.

Cons

There are some limitations on what can be viewed in both RE NEXT and standard RE. It does seem to be something they are working on.

Review Source

Kelly from Westfield State University

Type of Nonprofit:  Higher Education

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great product for our fundraising team!

This is a great product for those who have teams where technology may not be a strong suit or entering into the full RE database is challenging. Our team is on the road often and they are able to quickly add contact reports and get simple constituent profiles on the go. As a database manager, NXT is not sophisticated enough for me to use solely, but I do utilize it occasionally so I am up to speed on the functionality.

Pros

Ease of use, integration with The Raiser's Edge database, easy to access via mobile devices, has a pleasant look and feel to the application. Overall, an excellent product!

Cons

Attachments do not integrate with RE when loaded through NXT, and there is no way to pull a report or query of attachments made in NXT. A little more integration development so the two systems can talk to one another is probably needed.

Review Source

Ashley from STARS

Type of Nonprofit:  Human Services

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Very great platform, but didn't suit my need

Pros

Of the Blackbaud products I have used, RaizersEdge is by far my favorite, but unfortunately did not suit my organization's needs at the time.

Cons

It was not as robust as I would have liked it to be and did not have an option for a log in portal like NeonCRM.

Review Source

Sunshine from Maricopa Health Foundation

Type of Nonprofit:  Healthcare & Hospitals

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great for gift officers

Pros

This is a great tool for gift officers and has many powerful analytical tools, but many features are still in the database view.

Cons

The interface is often slow. New features are being added constantly, which is good, but it is often difficult to keep up with.

Review Source

Julie from University of Mary

Type of Nonprofit:  Higher Education

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great system for Solicitors

Overall a great product!

Pros

What I like about this product is it gives our Solicitors many options in how they manage their portfolios. They customize their page to their preferences.

Cons

The drawback to the system is there is so many things that you can do within the system that learning it all takes awhile and creates a big learning curve.

Review Source

Jordan from Riverbanks Zoo and Garden

Type of Nonprofit:  Animal Welfare

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Convenience

Pros

This software allows for quick ease of access and convenience; keeping track of accounts and records that can easily be referred to when needed

Cons

For larger companies holding much more information could slow the software down, but overall, the software is easy to use and adds a much needed aspect in record keeping

Review Source

Mansoor from Best Buddies International

Type of Nonprofit:  Human Services

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

August 2018

Great with potential to be the best

Needs a lot upgrades!

Pros

Very easy to learn, it has block query building so no need to know coding, very simple interface. Admins assume good control of who accesses what, and the chat support is the best you could find. They are always responsive, and they try their best to provide you with a solution.

Cons

Integration problem between other platforms, including Blackbauds own. For example, gifts entered in the financial edge, should be badge entered in RE, whereas any change on either side should reflect on the other side automatically. It also has a lot of limitations on query building with query blocks, and building reports is not the easiest thing as it should be.

Review Source

Katrina from IOCC

Type of Nonprofit:  Faith-Based Ministries

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best Thing to Happen to our Org

Pros

It's extremely simple to use, and builds on our own existing RE database- it makes navigating for the occasional user a lot easier, plus it's a lot prettier to look at!

Cons

This product doesn't function at the same high level as the database version, but it certainly doesn't stop it from coming in handy to those who don't often use RE in our organization.

Review Source

Megan from Como Friends

Type of Nonprofit:  Arts & Cultural

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

As easy as Amazon!

Pros

It is very easy to use and a non-expert can navigate NXT and retrieve accurate information and reports and even uncover new prospects. It's as easy as browsing for items and making purchases on Amazon. If you can do that, you can use Raiser's Edge NXT.

Cons

Initially getting setup has a lot of steps if you were not previously hosted by Blackbaud. There are usernames and passwords for Blackbaud's site, the hosting portal and Raiser's Edge, which confused some of my users and unnecessarily scared them away from trying to use the product. Now they understand it better and are happy with the functionality.

Review Source

Rebekah from Lake County Forest Preserves

Type of Nonprofit:  Governments

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Not an expert in RE but frequent user who really appreciates all it has to offer

Wouldn't use any other system.

Pros

So many wonderful features, which outweigh the fact that it's a complicated system that could take a lifetime to master!

Cons

It's a complicated system that feels like it will take a lifetime to master, but it really is the gold standard in donor management software.

Review Source

mike from CHICF

Type of Nonprofit:  Healthcare & Hospitals

Number of employees:  11-50 employees

Ease-of-use

Functionality

July 2018

RE NXT is very easy to use and shows pieces that a foundation can forget about.

Pros

This program is easy and exciting to use. very intuitive and shows prospects in a new light that has not been seen before. I am a database manager, but love to review statistics which this program shows.

Cons

Not everything that is in RE is available in NXT, but they are working on adding them. I look forward to each new quarter when more is added to this program, it is just the wait.

Review Source

Michele from Cardinal Ritter Senior Services

Type of Nonprofit:  Healthcare & Hospitals

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Raiser's Edge Review

Pros

I use this database software everyday and now feel very comfortable using it. There isn't a lot of updates which is nice and keeps workflow progressing. You can use this product on a very basic level or elect to use every single feature it offers to maximize your program.

Cons

This database requires some training, it is not user friendly and take time to learn how to properly run queries to the point you have all the data you are truly looking for.

Review Source

Jenna from International Relief Teams

Type of Nonprofit:  International Organizations

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

The Raiser's Edge is the Heart of our Organization

It is pretty expensive, but if you know how to truly use it, it will enhance your fundraising program.

Pros

The Raiser's Edge has an incredible amount of features from extensive reporting to in-depth donor records. One specific fixture that my organization finds extremely useful is the ability to search for donors using any piece of information in their record.

Cons

The Raiser's Edge has a steep learning curve and requires quite a bit of training to fully grasp all of its features. Just a slight warning before venturing into this program, patience is required.

Review Source

Displaying 1 - 20 of 328 reviews