The Raiser's Edge by Blackbaud


320 reviews(4.0/5)
320 reviews(4.0/5)

The Raiser's Edge is a cloud-based fundraising and relationship management solution that is designed for nonprofits organizations. The solution caters to different industries such as healthcare, faith-based ministries and philanthropic foundations.

The solution helps nonprofits to find prospects and manage their donor pool in order to analyze donor activity and monitor organization's performance. It also assists in providing fundraising programs  

The Financial Edge helps to manage funds that includes grants and contributions and helps in providing an overview of financial data in the dashboards and also helps in generating reports to provide information to required stakeholders.

With Target Analytics, nonprofits can find prospects and manage their donor pool and also analyze both donor activity and organization's performance. Blackbaud NetCommunity helps to create interactive online community along with content management and online giving options.

The Financial Edge helps to manage funds of all kinds which includes grants and contributions and helps in providing financial data in dashboards.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Windows 2000

320 Reviews of The Raiser's Edge

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  • Kelly from Westfield State University

    Specialty: Higher Education

    Number of employees: 501-1,000 employees

    September 2018

    Great product for our fundraising team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a great product for those who have teams where technology may not be a strong suit or entering into the full RE database is challenging. Our team is on the road often and they are able to quickly add contact reports and get simple constituent profiles on the go. As a database manager, NXT is not sophisticated enough for me to use solely, but I do utilize it occasionally so I am up to speed on the functionality.

    Pros

    Ease of use, integration with The Raiser's Edge database, easy to access via mobile devices, has a pleasant look and feel to the application. Overall, an excellent product!

    Cons

    Attachments do not integrate with RE when loaded through NXT, and there is no way to pull a report or query of attachments made in NXT. A little more integration development so the two systems can talk to one another is probably needed.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ashley from STARS

    Specialty: Human Services

    Number of employees: 201-500 employees

    September 2018

    Very great platform, but didn't suit my need

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Of the Blackbaud products I have used, RaizersEdge is by far my favorite, but unfortunately did not suit my organization's needs at the time.

    Cons

    It was not as robust as I would have liked it to be and did not have an option for a log in portal like NeonCRM.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sunshine from Maricopa Health Foundation

    Specialty: Healthcare & Hospitals

    Number of employees: 2-10 employees

    August 2018

    Great for gift officers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great tool for gift officers and has many powerful analytical tools, but many features are still in the database view.

    Cons

    The interface is often slow. New features are being added constantly, which is good, but it is often difficult to keep up with.

    This review was submitted organically. No incentive was offered
    Review Source
  • Julie from University of Mary

    Specialty: Higher Education

    Number of employees: 201-500 employees

    August 2018

    Great system for Solicitors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a great product!

    Pros

    What I like about this product is it gives our Solicitors many options in how they manage their portfolios. They customize their page to their preferences.

    Cons

    The drawback to the system is there is so many things that you can do within the system that learning it all takes awhile and creates a big learning curve.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jordan from Riverbanks Zoo and Garden

    Specialty: Animal Welfare

    Number of employees: 201-500 employees

    August 2018

    Convenience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software allows for quick ease of access and convenience; keeping track of accounts and records that can easily be referred to when needed

    Cons

    For larger companies holding much more information could slow the software down, but overall, the software is easy to use and adds a much needed aspect in record keeping

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mansoor from Best Buddies International

    Specialty: Human Services

    Number of employees: 201-500 employees

    August 2018

    Great with potential to be the best

    Ease-of-use
    Functionality
    Quality
    Support

    Needs a lot upgrades!

    Pros

    Very easy to learn, it has block query building so no need to know coding, very simple interface. Admins assume good control of who accesses what, and the chat support is the best you could find. They are always responsive, and they try their best to provide you with a solution.

    Cons

    Integration problem between other platforms, including Blackbauds own. For example, gifts entered in the financial edge, should be badge entered in RE, whereas any change on either side should reflect on the other side automatically. It also has a lot of limitations on query building with query blocks, and building reports is not the easiest thing as it should be.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Katrina from IOCC

    Specialty: Faith-Based Ministries

    Number of employees: 51-200 employees

    August 2018

    Best Thing to Happen to our Org

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's extremely simple to use, and builds on our own existing RE database- it makes navigating for the occasional user a lot easier, plus it's a lot prettier to look at!

    Cons

    This product doesn't function at the same high level as the database version, but it certainly doesn't stop it from coming in handy to those who don't often use RE in our organization.

    This review was submitted organically. No incentive was offered
    Review Source
  • Megan from Como Friends

    Specialty: Arts & Cultural

    Number of employees: 11-50 employees

    August 2018

    As easy as Amazon!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use and a non-expert can navigate NXT and retrieve accurate information and reports and even uncover new prospects. It's as easy as browsing for items and making purchases on Amazon. If you can do that, you can use Raiser's Edge NXT.

    Cons

    Initially getting setup has a lot of steps if you were not previously hosted by Blackbaud. There are usernames and passwords for Blackbaud's site, the hosting portal and Raiser's Edge, which confused some of my users and unnecessarily scared them away from trying to use the product. Now they understand it better and are happy with the functionality.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rebekah from Lake County Forest Preserves

    Specialty: Governments

    Number of employees: 201-500 employees

    August 2018

    Not an expert in RE but frequent user who really appreciates all it has to offer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wouldn't use any other system.

    Pros

    So many wonderful features, which outweigh the fact that it's a complicated system that could take a lifetime to master!

    Cons

    It's a complicated system that feels like it will take a lifetime to master, but it really is the gold standard in donor management software.

    This review was submitted organically. No incentive was offered
    Review Source
  • mike from CHICF

    Specialty: Healthcare & Hospitals

    Number of employees: 11-50 employees

    July 2018

    RE NXT is very easy to use and shows pieces that a foundation can forget about.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This program is easy and exciting to use. very intuitive and shows prospects in a new light that has not been seen before. I am a database manager, but love to review statistics which this program shows.

    Cons

    Not everything that is in RE is available in NXT, but they are working on adding them. I look forward to each new quarter when more is added to this program, it is just the wait.

    This review was submitted organically. No incentive was offered
    Review Source
  • Michele from Cardinal Ritter Senior Services

    Specialty: Healthcare & Hospitals

    Number of employees: 201-500 employees

    July 2018

    Raiser's Edge Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use this database software everyday and now feel very comfortable using it. There isn't a lot of updates which is nice and keeps workflow progressing. You can use this product on a very basic level or elect to use every single feature it offers to maximize your program.

    Cons

    This database requires some training, it is not user friendly and take time to learn how to properly run queries to the point you have all the data you are truly looking for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jenna from International Relief Teams

    Specialty: International Organizations

    Number of employees: 2-10 employees

    July 2018

    The Raiser's Edge is the Heart of our Organization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is pretty expensive, but if you know how to truly use it, it will enhance your fundraising program.

    Pros

    The Raiser's Edge has an incredible amount of features from extensive reporting to in-depth donor records. One specific fixture that my organization finds extremely useful is the ability to search for donors using any piece of information in their record.

    Cons

    The Raiser's Edge has a steep learning curve and requires quite a bit of training to fully grasp all of its features. Just a slight warning before venturing into this program, patience is required.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Deb from Bluffton university

    Specialty: Higher Education

    Number of employees: 501-1,000 employees

    July 2018

    Loved this product for fund raising

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is really easy to use. We did call support several times and they are very helpful. We made this work with university alumni solicitations.

    Cons

    It is very difficult if you need to convert data to and/or from Raiser's Edge. The table structures are quite lengthy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gwen from The University of Texas at Tyler

    Specialty: Higher Education

    Number of employees: 201-500 employees

    July 2018

    Easy to use product...even for non-technical people

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'd like to see search and list options included for Fund records, Events, and memberships. Adding this functionality would make it a more complete product for our development staff to use and be able to easily view information that is tracked in each of these key areas like lists of endowments, attendees of specific events, etc.

    Pros

    The data is in an easy to use format, especially for non-technical people. In addition, the list and analyze features provide an easy way to view specific information easily. Our staff really likes the ability to move tiles around, the mapping feature, and integration with outlook.

    Cons

    The integration with Outlook doesn't allow the ability to change a completed date and add the name of a solicitor when creating an action.
    It does not allow searching or lists for fund, campaign, membership, or event records.

    This review was submitted organically. No incentive was offered
    Review Source
  • David from Nonprofit Organization

    Specialty: National Organizations

    Number of employees: 11-50 employees

    June 2018

    Slow and left in the wind

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are a small organization that only needs simple donor record keeping and don't have more than 50k donors this product will work for you Maybe their newer CRM and associated products work better together, I would stay away from this product and was so happy when we left the blackbaud ecosystem

    Pros

    It is very easy to learn, that ease of use though also limits the ability to function at higher levels of detail

    Cons

    The system is slow when working on more than one record change at a time, be it merging records, global changes, searching of the database, using the built in duplicate record finder.
    Customer support may as well be non-existant
    Expensive
    Doesn't integrate well with other blackbaud products,

    This review was submitted organically. No incentive was offered
    Review Source
  • Kristy from Safe Place of the Permian Basin

    Specialty: International Organizations

    Number of employees: 51-200 employees

    June 2018

    System is great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can build data entry batches that contain all the information you need to enter making the process much faster. This is extremely important when you are adding 100+ donations/individuals weekly.

    Cons

    With two organizations in the same system it is hard to get the system to work perfectly for both. One organization has individual membership the other has family memberships, we had to enter family memberships under head of household with only their information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lisa from Mulholland Drive

    Specialty: Human Services

    Number of employees: 1 employee

    June 2018

    Nothing Better - After you Know What You Are Doing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worth both the price and the staff investment.

    Pros

    RE is a purpose-built software for non-profits with optional modules, allowing the database to grow in any direction the organization wants to go.

    Cons

    It's complicated and on the higher end price wise. But, that is what makes this software so comprehensive. Pre-planning and training is a necessity for later success.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Betty from Smithfield

    Specialty: Philanthropic Foundations

    Number of employees: 51-200 employees

    May 2018

    I evaluated this software for a non-profit client

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The non-profit I consulted for was looking to cut the time it took to get things done and wanted a tool like this to explore.

    Cons

    Well, the budget this client was allowing for software left this software out of the running..too bad

    This review was submitted organically. No incentive was offered
    Review Source
  • Mark from Sanford Health Foundation

    Specialty: Healthcare & Hospitals

    Number of employees: 11-50 employees

    May 2018

    RE NXT has been a wonderful addition for our Fundraisers, but has been slightly more difficult for us database administrators.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If SKY reporting is able to perform analysis on all available fiends in RE (like the database view can still do through an export) then I would bump up my functionality rating to a 5.

    Pros

    From a Fundraiser/Solicitor perspective, NXT is extremely easy to use and is much more visually pleasing than database view. It has many neat features and is much easier to enter or change information than in database view.

    Cons

    It seems to be quite limited from a database administrator position. The Analyze tab is restricted on only using the graphs they provide, you cannot create your own. Also, there is no filter for attributes(aka custom fields) which makes it very difficult for us to represent the data we would like.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from Guthrie

    Specialty: Healthcare & Hospitals

    Number of employees: 5,001-10,000 employees

    May 2018

    Almost There

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a great tool that promises to get better with feedback and time, like all of our Blackbaud products that we know and love. It's the NeXT generation of our tool.

    Pros

    This tool offers a new view of our database to our team - visual, simple, action-oriented.

    Cons

    I can't wait for more integration for events especially. Being limited to static query is tough.

    This review was submitted organically. No incentive was offered
    Review Source
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