The Raiser's Edge by Blackbaud


 

As one of the nonprofit sector's most popular fundraising tools, The Raiser's Edge is a comprehensive system that helps nonprofits achieve their mission by getting the very most out of their existing fundraising strategies. With more than 30 years in the industry devoted entirely to the development of software for nonprofits, BlackBaud offers solutions that work together.

From finding the best prospects to supporter engagement and cultivation to goal analysis and reporting, The Raiser's Edge is a flexible, user-friendly solution that helps nonprofits be more successful and efficient across every department and initiative. It can be customized to meet the needs of any nonprofit sector: healthcare, faith-based ministries, philanthropic foundations, the arts and more.

With Target Analytics, nonprofits can easily find the best prospects and replenish their donor pool, while also analyzing both donor activity and the organization's performance as a whole against their peers in the industry. Blackbaud NetCommunity can be utilized to create a dynamic, interactive online community with sophisticated web content management and online giving options. Effective fundraising events are made simple with Friends Asking Friends, which can support everything from bake sales to online pledge-driven events.

The Financial Edge ensures fiscal health, managing funds of all kinds, from grants to contributions, then transforming this financial data into both user-friendly dashboards and complex reports to provide transparency across the organization.

For nonprofits seeking a simple, scalable fundraising solution that offers end-to-end functionality, The Raiser's Edge by Blackbaud is an affordable, comprehensive system.

 

The Raiser's Edge - An all-inclusive fundraising solution
 
  • The Raiser's Edge - An all-inclusive fundraising solution
    An all-inclusive fundraising solution
  • The Raiser's Edge - Identify your best prospects
    Identify your best prospects
  • The Raiser's Edge - Everything you need for CRM
    Everything you need for CRM
  • The Raiser's Edge - Make better decisions with dashboards
    Make better decisions with dashboards
  • The Raiser's Edge - Easy-to-use budgeting tools
    Easy-to-use budgeting tools
  • The Raiser's Edge - Automatically create grant reimbursement billing
    Automatically create grant reimbursement billing
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000

284 Reviews of The Raiser's Edge

 

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Software Advice Reviews (253)
More Reviews (31)

Showing 1-20 of 253

Jennifer from Helping Hand Center
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Incredibly disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

NXT is easier to use than the traditional, back end with Raisers Edge when viewing records and can be accessed on your phone.

Cons

The ease of use is still light years behind other cloud-based CRMs. You only have limited access to the data and many fields are blocked (meaning you can't make changes unless you go into the more complicated back end). The biggest problem we have had has been with online gifts. We purchased Everyday Hero (which is Blackbaud's online giving module), and every time a gift comes in by a spouse, it overrides the current gift with that person's name, and only shows that they gave that one gift. There is no flag or warning that the address is a duplicate. So now that we purchased something that was supposed to expedite our online giving, we have to go back and do hours of clean up in our database. Also, they have "automatic upgrades" when your records reach another tier. The customer service is awful - takes hours on the phone or weeks to respond. It is exceptionally expensive for what it is offering. Also, doesn't integrate well at all with Financial Edge.

Review Source
 
 

Allison from Brown University
Specialty: Higher Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2018

February 2018

The Raiser's Edge is an industry standard for a reason. It's robust but doesn't play well with non-Blackbaud software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

If you're a small-to-medium shop looking to invest in a CRM, The Raiser's Edge will work well for you. If you need easy integration with other software solutions (email marketing, event marketing, etc.) you may want to look elsewhere, but if your main need is a robust CRM, then The Raiser's Edge a good way to go.

Pros

The Raiser's Edge is consistent and reliable as a CRM. Because it is so widely used, there are tons of good resources online if you have any questions, and you are likely to be able to easily hire staff who have experience with it. You are able to set up your data structure with a good amount of customization. The the query tool is easy to use as long as you understand how you've set up your fields. You don't need to be able to code to administer the database, which I appreciated. Permissions are fairly straightforward.

Cons

As part of the Blackbaud suite of products, The Raiser's Edge is not easy to integrate with other products. If you need easy integration with other software solutions, you'll either have to buy other Blackbaud products, which are expensive and sometimes not the best in their class, or do a lot of data transfers between the systems. For example, when I was administering a Raiser's Edge database, I had to regularly export lists for use with Constant Contact, and import transactions for our online giving page, because we didn't use Blackbaud solutions for email marketing or online giving. It wasn't very difficult to do, but it did slow us down with tasks that should be automated.

Review Source
 
 

Kathleen from New Jersey Conservation Foundation
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Glossy veneer on an overage frankenstein whose glory days long gone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Let's face it, the base model is the industry standard with all the bells and whistles you'll need. Here's what Raisers Edge does well: Exports, Queries, complex reports, and storing gift data just the way I like it (as the head of fundraising) and just the way my CFO likes it (who knew we could agree!).

Cons

Problems are the price, the cobbled-together addons essential for modern fundraising, and service. Here is where RE has gone wrong: they offer addons that don't work well with the base model of RE and the sales people and customer service people will not admit that they weren't intended to work well. It's obviously clunky programming!

Review Source
 
 

James from NHF
Specialty: Healthcare & Hospitals
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Senior Director of Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's like the Apple Iphones of databases...solid, not as responsive to adapt while others are like Android phones,...will quickly adapt but not work out the bugs first

Pros

The Pros of Blackbaud Raiser's Edge NXT are the functionality, ease of use...it is truly the "Best of the Best".

Cons

The negatives of Blackbaud Raiser's Edge NXT are that it is not as nimble as other databases, integration with email services

Review Source
 
 

Scott from Fanshawe College
Specialty: Higher Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Modern and strong tool for all levels within the organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like on how easy the platform is to use and how modern the program is, cloud technology is the way to go!

Cons

I wish there was more to customize throughout some of the analytical and reporting options throughout the software.

Review Source
 
 

Matthew from Lutheran Family Services Rocky Mountains
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

The best donor management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Raiser's Edge is the premium donor management package. We've used a couple other solutions in the past, and they don't even come close to the power of RE. It's expensive - as most Blackbaud products are - but it's well worth it for us.

Pros

Highly customizable
Powerful query and report builder
Multiple modules including Events and Volunteer Management
If you're hosted instead of on-prem, Online Express is a fantastic add-on for email blasts, form building, and event registration

Cons

Very expensive
Proper setup requires a serious time commitment
Some features are only available in the hosted environment

Review Source
 
 

Sheila from St. Matthews House
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Raiser's Edge NXT DBA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I prefer NXT vs. classic view however, as a Database Manager I spend the majority of my time in the classic view. NXT is not built out all the way and some of the features that are in the old view is not in NXT.

Pros

User friendly. The search function is a good tool in NXT unlike combing through a ton of names. List pull is essentially easier to generate than queries.

Cons

Reporting is limited. You may specify dashboards however, I find you are unable to include a limited the number of appeals or funds to display.

Review Source
 
 

Jenn from United Methodist Women
Specialty: Faith-Based Ministries
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

NXT is getting better all the time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use, especially building relationships which was more complicated in the database view. As our fundraising becomes more sophisticated and more staff are making contacts for fundraising, the action logs are so helpful to keep us all informed.

Cons

Not all the functions in the database view is available to edit or create in NXT . When that happens, training new staff will be so much easier because most data inputs and updates will be in NXT and training materials will not have to say "now open database view and find the record again, then click X tab, then do Y.. Now go back to NXT and check the display...

Review Source
 
 

Zack from Greenville Presbyterian Theological Seminary
Specialty: Higher Education
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great Donor Management Enterprise Software for large/established non-profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this software to a large or established non-profit that either brings in a lot of money (over $500k per annum), or is hoping to take fundraising "to the next level." I have used Raiser's Edge with two different organizations

Pros

- So many features, reports, queries, and fields.
- Highly customizable.
- Basic functions are fairly intuitive and easy-to-use.
- Scalable, with lots of optional add-on features.

Cons

- Complex. If you want to "go deep" with this software, be prepared to invest a lot of time into the process.
- Very expensive, and pricing is not dependent upon things like constituent counts (like marketing automation software is doing).

Review Source
 
 

Stacy from Health and Housing
Specialty: Faith-Based Ministries
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Excellent Tool for Nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to access and merge lists for mailings to your donors. Newsletters or Thank You letters are a breeze.

Cons

Some features are more difficult to use and take much more time and user effort to accomplish than others.

Review Source
 
 

Jeff from Tennyson Center for Children
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

The best donor database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you decide on Raiser's Edge, try to combine it with Financial Edge. Very similar software, integration, and user knowledge overlap. Just be prepared to pay.

Pros

Raiser's Edge is the best donor database I've seen. It has comprehensive fields and capability to track projects, funds, and appeals. When we used RE, we had about 250 different appeals categorized and about 50 different funds. When running reports or queries, you could slice and dice the data pretty much any way you wanted. Query functions were huge for me. You can dig down into anything you want - all donations by xyz appeal during 10-11 timeframe and paid by check at a certain event? That's an option, for example, with the click and choose query.
Huge added bonus if you use RE in conjunction with Financial Edge, Blackbaud's accounting system, as the two systems actually integrate (not export and import but a true integration).

Cons

The biggest obstacle we faced with RE was the pricing. Blackbaud prices you into tiers based on number of constituents, so if you keep old donor records "just in case", you end up accumulating all these records and data that you are paying for annually. If you can afford it, it's great. They are definitely shooting for the quality model not the low-cost model.

Review Source
 
 

Blake from EW - A 501(c)(6) & 501(c)(3) Nonprofit
Specialty: Healthcare & Hospitals
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Very good program very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Quick Login. Cloud based can be logged in from any web browser. All information especially for those in the field like giving history, notes and actions are al easily accessible and can update on the go.

Cons

Cannot print custom query's from NXT but need to go to database view in order to print or export to excel file.

Review Source
 
 

Hilary from Sistema Toronto
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

So many features, super unclear how to use them

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can get very detailed with donor or prospect records! Raiser's Edge allows you to keep track of every interaction, donation, numerous contacts under one organization, etc. All of that is very helpful, once you figure out how to use it.

Cons

The database doesn't look nice, which doesn't sound like a valid drawback but it really makes a difference. The software isn't intuitive and it's difficult to find where certain features or records live.

Review Source
 
 

Kaitlin from Children's Hunger Alliance
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Good on-the-go fundraising tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good for quickly finding donor information on the go
Interesting reporting and analysis features
Easy to manage portfolio through NXT

Cons

Reporting and analysis could be more robust
Integration between database and web view isn't always the best

Review Source
 
 

Gwen from The University of Texas at Tyler
Specialty: Higher Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Great product that is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think this is a great product and I can see it being a valued resource in any organization.

Pros

NXT is very easy to use and the tiles can be moved around to create a custom view. In addition, the mapping feature with lists makes it very easy to see who is in an area we are planning a visit for. Because it is so easy to use, it allows others to create their own lists easily.

Cons

There is not a more granular query tool incorporated yet or reporting so back office users can also take advantage of this view.

Review Source
 
 

Chris from St. Michael's Hospital Foundation
Specialty: Healthcare & Hospitals
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Raiser's Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Really easy to use and has many options. Easy to setup reports and dashboards for users based on Appeals/Funds and Campaigns.

Cons

I wouldn't consider this a Con but everything within the system should be documented. People who has rights to add random fields into RE make it harder for reporting and clean-up years later.

Review Source
 
 

Lisa from Grand Rapids Community College Foundation
Specialty: Higher Education
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

PeopleSoft to RE NXT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

NXT gives us the flexibility needed to truly focus on donors and donor-centered fundraising. We are able to track so many things we couldn't in the past, which in turn allows us to provide better donor care with higher results in revenue.

It's also very user-intuitive.

Review Source
 
 

Jess from TIOH
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

RE NXT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This will be a 5-star product with just a few tweaks, and I believe Blackbaud is working on improving the things reviewers have listed in the "Cons" section.

Pros

The entire user interface is a huge improvement from the RE database view. The navigation is intuitive and the list functionality is very user friendly.

Cons

It doesn't communicate flawlessly with the RE database view, and some features from RE are not available in NXT.

Review Source
 
 

Katharine from Chicago Theological Seminary
Specialty: Higher Education
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Needs more functionality, but great for fundraisers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lists, especially filtering by region
User-friendly look and feel
Cloud based, mobile friendly
Easy management of portfolio

Cons

No gift processing functionality yet
Not all functions communicate with Database view
Slow running, sometimes does not load fully

Review Source
 
 

Leanna from Teq
Specialty: Higher Education
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Raiser's Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

• Able to pull a vast amount of beneficial reports
• Keeps data organized
• It can integrate donations from web pages on Net Community directly into constituent's record

Cons

• This software is not the easiest to learn by yourself and if you did want training, it cost a lot!

Review Source
 
 
 
Write a Review
Showing 1-20 of 31


February 2018

February 2018

We do all our Donation processing with Raiser's Edge. All data entry, constituent 'touches' & repor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Database for all donations - information is kept reliable, complete (can be used to store a lot of data/facts) and accessible for reports

Pros

Data entry is easy and reports are dependable. Versatility in the type of information that can be stored in each constituent record.

Cons

the software programmers I know say the set up is very 'old school.' I use batches a lot in RE - and the setting up of each is not as intuitive as some software programs out there.

Review Source: Capterra
 

Deborah from Neighborhood House

February 2018

February 2018

As the development director of a small non-profit, we use this software to track our donor activity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It provides a comprehensive, detailed account of all interactions, donations, and potential contacts among our donor base. Whenever I've had to call customer support, they have been incredibly knowledgeable and friendly, and typically have gotten to the bottom of whatever issue I'm having.

Cons

There are SO many functions and features that it is hard to utilize them successfully at any given time. Reports can be complicated to produce, and creating queries to generate the specific sets of donor groups you are looking for is difficult at best.

Review Source: Capterra
 

Laurie from Aims School / Education Management

February 2018

February 2018

Great once you master it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

I can organize all actions and gifts while being able to pull information the way I need it presented.

Cons

I find queries can sometimes be challenging. I occasionally run one that just isn't working correctly and it can be frustrating.

Review Source: Capterra
 

Sandy from South Christian High School
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Thrilled with the capabilities and utilizing the software to a greater degree monthly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

There are many - accurate reporting information, NXT version, wealth assessment, various levels of access for users, etc

Pros

The NXT version is wonderful for day to day recording of donor activity, etc. The analytics is awesome for planning purposes and love how it alerts you to possible lapsed donors.

Cons

There is a learning curve, but it is well worth it. I find it more helpful to talk with someone that IM to resolve an issue.

Review Source: Capterra
 

Jaime from University of Manitoba

February 2018

February 2018

The ability to access information on mobile is great for keeping track of clients and meetings.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

Allowing people who do not know the software in-depth to be able to create simple queries by themselves, and its mobile friendly.

Cons

It can be slow at times, and if a query is not set up properly, a relationship officer might have too much access to data. For example, checking how many gifts a client has given, without checking how many were written off.

Review Source: Capterra
 

Fallon from American Ballet Theatre

February 2018

February 2018

Easy to use fundraising tool but doesn't have the capacity to be a full-service database companywide

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Easily able to create queries, track proposals, and moves management. Allows user to easily track and monitor the whole donation process from proposal, to ask, to pledge, to monetary donation acquired.

Cons

Inability to record ticketing or act as a box-office database needed to run a full-service non-profit company.

Review Source: Capterra
 

Heather from Alive Hospice
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

This product has helped our entire office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Our upper management staff were able to easily create and view reports, rather than ask someone from our team; which gave them more control.

Pros

Functionality, and ease of use. Our V.P.'s and CEO are able to login and view the actions of our fundraising team, as well as where we are with each campaign, fund and appeal.

Cons

Refresh time. There is a lag with refreshing, and we had hoped it would be real-time.
We all wish it had all the bells and whistles of Raiser's Edge, but we know that is coming in the future.

Review Source: Capterra
 


January 2018

January 2018

A huge improvement over classic Raiser's Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

NXT is intuitive, accessible from anywhere on nearly any device. It allows users to take the database with them on the road.

Cons

Not all features in the classic Raiser's Edge are implemented in NXT yet. New features come on line often, though, so this shouldn't be a long-term issue.

Review Source: Capterra
 

Michelle from American Academy of Pediatric Dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Raiser's Edge NXT is a big improvement!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors.

Pros

The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records.

Cons

NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to.

Review Source: Capterra
 

Jeremy from St. Johns Country Day School
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Getting there, but not quite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Not a whole lot more than RE Legacy.

Pros

The web interface is easier to use than the legacy Raiser's Edge product. There are some cool features and basic level reporting available.

Cons

It is read-only, pretty shell of the Legacy RE database, but users still have to login to the old RE database to enter data and advanced level reporting.

Review Source: Capterra
 

Meghan from Children's Home + Aid

November 2017

November 2017

A huge step forward from RE7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

RENXT is a wonderful leap forward for those that are currently using RE7. First off, it is online, so you can login anywhere and on any device, which for me makes it far more useful to fundraisers. Ultimately, I am a big fan and I think it makes your fundraisers spend more time reaching out to key donors, rather than working on back end tracking and database work. Also, what I appreciate the most is that I do not have to hire people who have RE experience anymore, because it is so easy for them to immediately start working out of NXT. It opens up the candidate pool!

Cons

This is a general blackbaud critique, but their customer service is not always the best. They can be difficult to get in touch with and you sometimes have to wait for a while to get a question answered or problem fixed. I will say, we have not had any issues with NXT in particular, where we needed to call them though.

Review Source: Capterra
 


November 2017

November 2017

lots of functionality - so much still to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Reporting functions are great.

Pros

Functionality and reporting is very comprehensive.
Lots to learn. Training is available and useful.

Cons

sometimes overwhelming, there are so many functions and you need alot of training.
Wish it were more GUI.

Review Source: Capterra
 

Linda from Environmental Learning Center

October 2017

October 2017

R/E was the former software used @ our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Functionality
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Quality
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Pros

Easy to navigate & info. entry. Very user friendly data base especially for constituent, gift, membership & gift batching entry. Clicking on individual tabs selections gave an at-glance history all in one spot & on one page.

Cons

Queries could be challenging trying to select all the necessary criteria fields to populate for the report info. you were seeking

Review Source: Capterra
 

Kenneth from Emory & Henry College
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

We migrated to Raiser's Edge in the early 2000's.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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We migrated from Jenzabar's Poise system. This gives access to our Constituent data in a very useful interface.

Pros

We consider Raiser's Edge to be the Cadillac of Fund Raising Software. The new RE NXT is very useful for the Executive Staff.

Cons

It is a disparate system. Getting data to Raiser's Edge requires an import. Getting data to our ERP requires an export.

Review Source: Capterra
 

Kristina from Private Consultant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I am a long-time RE user 17+ years. The software just gets better and better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Ease of use is a huge benefit- primarily because I have used RE for more than 17 years. I have networked with other uses for quick troubleshooting and support.

Pros

Cloud-based - I like the mobility of having donor information available at any time and any where from my mobile devices. There are many other additional features that make RE unique - it is difficult to list them all.

Cons

Price-- it is still out of reach for smaller non-profits. RE is still considered the top software among development professionals. There are universal properties to databases - but the offerings and modules are more user friendly than other software options. Just wish that it was more feasible for others to purchase and pay for the maintenance.

Review Source: Capterra
 

Kate from Echoing Hills

June 2017

June 2017

Too much car for us.

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Pros

Raiser's Edge has a great reputation for large organizations, making sure that they have every tool they need to track donors and donations. They are very adaptable and work hard to stay on top of customer needs.

Cons

Raiser's Edge is too big for our company and our department. I don't have time to track my one-time donor's allergies or favorite golf course. Also, because their program is such an in-depth solution, tracking the bare minimum requires a large amount of clicks and screens.

Review Source: Capterra
 

Kathy from Captain Planet FOundation

June 2017

June 2017

Very disappointed. Expected much more capabilities than we actually were able to use. We cancelled.

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Functionality

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Learned more about database structure

Pros

The ability to customize to fit our organizations needs. The training was awesome too! Technical support was always available and always came up with an answer even if it was not the answer we wanted.

Cons

Data was hosted so we did not have direct access to our data. Reporting was very limited and you had to know crystal reports to spit any meaningful reports out. Canned reports did not suit our needs. We were not able to connect to our email server in a hsoted environment making the email functionality useless.

Review Source: Capterra
 

Rebecca from McDonald Farm

June 2017

June 2017

Stores Infinite Information

Ease-of-use

Functionality

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Pros

The various tabs that are available for each record make it possible to have an incredible amount of sorted information.

Cons

It can be a little clunky to get used to at first. Making queries takes a bit of getting used to as well.

Review Source: Capterra
 

Catherine from Central Virginia Community College
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Very good to work with and user friendly

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Pros

The ability to search for constituents. The ease of inputting in the information needed for each gift donor.

Cons

The ability to run reports as needed. Would like to have more use of access with the reports that I use a lot.

Review Source: Capterra
 

Jeffrey from Hensley Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Raiser's Edge NXT is worth the upgrade

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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RE NXT is a great system for tracking donor relations for nonprofits. RE has been the standard CRM for nonprofits for a while but their improved NXT edition is worth the extra expense. Wealth screening, enhanced features like donor mapping, and customized reporting are all improved features of NXT over the base RE 7 edition. It is an essential tool in building deeper relationships with donors and thus in raising more money to support your nonprofit.

Pros

Comprehensiveness, power of analytics, mobile cvompatible

Cons

Expense

Advice to Others

It is essential for nonprofits who want to raise significant funds to resource their missions.

Review Source: Capterra
 
 
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