About VolunteerLocal

VolunteerLocal is a cloud-based volunteer scheduling solution that helps users organize, manage and communicate with volunteers. Key features include real-time reporting, volunteer data collection and onsite check-in.

VolunteerLocal helps users recruit volunteers online using a self-scheduling interface. It also helps users contact volunteers in order to update them about upcoming events. Custom registration forms for volunteers are included. The real-time reporting feature helps users review jobs and shifts that have been created. This report allows users to re-assign, blacklist or delete volunteers. Administrators can modify security settings to granting role-based access to employees.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

111 Reviews of VolunteerLocal

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(87)

87

4 stars

(23)

23

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 111 results

September 2018

User Profile Picture

Jana from Youth Emergency Services & Shelter of Iowa (YESS)

Verified Reviewer

Company Size: 51-200 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Great service

VolunteerLocal has been an invaluable service for Youth Emergency Services & Shelter (YESS) and our annual special event, the YESS Duck Derby. The site is incredibly easy to use and the communication features make it easy to share shift updates and last-minute details to volunteers all in one place. I highly recommend VolunteerLocal for anyone managing an event that utilizes volunteers.

Pros

I love the ease of use, both from the administrative side as well as the general user.

Cons

There can be some clumsiness if you choose to only confirm a volunteer once they have clicked a link in an email to confirm. In the interim the shift does not appear to be filled, so you can end up overfilling a shift pretty easily. It would be nice if it could place a "hold" on the shift for maybe 24 hours or some set amount of time. There is a simple solution to this, though, which is just to change your settings so that the shift is automatically confirmed.

July 2021

Mohammed from IFEN

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2021

The self-service portal is so easy to use, and fits perfectly into the spirit of volunteering

VolunteerLocal makes it possible for us to organize large numbers of people to participate in our programs in the shortest possible time. Because it allows applicants to broadcast their participation directly from the application to their social media pages, we are able to multiply our reach quite efficiently without any additional marketing costs. And the best part of all is that, volunteers can be given an option to contribute and make donations to the cause during registration or after they have completed their service. A win win for all!!

Pros

Most volunteers are simply looking for a way to give back to the community. And what is great about VolunteerLocal is that there is an integrated payment processing platform that allows volunteers to give more than just their time. And because it is presented as an auxiliary and optional feature, volunteers neither feel pressured to donate nor have to struggle to give if they want to.

Cons

The reporting and analytics features are quite inadequate. And there should be an easily composed dashboard for quick progress updates to enable coordinators better update themselves with the state of affairs in real time.

Reasons for Choosing VolunteerLocal

VolunteerLocal offers much more comprehensive support for self-service by applicants.

April 2016

Jennifer from Anacortes Arts Festival

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

April 2016

Great service to many organizations!

I like the ability to look at the dashboard and see where numbers are at whenever I would like in real time. I think that in the communication program, it should list names along with email addresses when you select who will be receiving information. If I have to log out of the communication area to look this information up, I lose where I am at and have to start over again. Not particularly convenient. Also, there should be a way for us as administrators to print name tags for volunteers for specific jobs. With larger events this is very necessary and requires us to export the information and somehow figure out how to integrate with our own database. Mostly user friendly but with the expense of a paid program I think it should be a bit more sophisticated.

September 2021

Marcia from North Carolina Folk Festival

Company Size: 11-50 employees

Industry: Music

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

I LOVE Volunteer Local

Wonderful!

Pros

Over the years and with various organizations, I've used an array of volunteer sign-up programs. None come close to the user-friendly features of Volunteer Local (and a few were disasters!). Also, outstanding customer service--professional, personable and prompt.

Cons

There have been a few very minor points, but their staff always listens and makes efforts to improve the software for the next time around.

Reasons for Choosing VolunteerLocal

User friendly features, much better customer service access when compared to similarly priced programs.

Reasons for Switching to VolunteerLocal

After a terrible experience with another product, my technical counterpart and I independently investigated an array of sign-up software. We both landed on Volunteer Local. That was 4 years ago and we would never switch!

January 2020

Tammi from Hospital & Health Care

Company Size: 1 employee

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

January 2020

Great customer service

Good customer service and quick response. Easy to understand directions but without that I would have given up on using this option for our event to raise money for food banks.

Pros

The customer service was great, otherwise would not have been successful in setting up

Cons

Delete options were not very visable. Navigating the system to find what I needed or get back to the right page was not easily labeled. As of now, I cannot see who signed up to volunteer, just that the slots are filled.

Reasons for Choosing VolunteerLocal

Seemed as if it had more flexibility with the free option than other sites. We have a one time event to raise money for local food banks.