Wild Apricot Software


 

Wild Apricot is a cloud-based membership management system used by business and trade associations, chambers of commerce, nonprofits, charities, clubs and community organizations. It supports organizations from a few members to 15,000 members in size.

With Wild Apricot’s website builder, administrators can create both a public website and private pages for members and committees. Widgets—such as event calendars, public and private membership directories and donation forms—can be copied and pasted into the builder.

Prospective members can submit applications through the website, while current members receive automated dues renewal reminders. Additionally, Wild Apricot’s event management tools let managers create events; list them on the website along with a description, images and a custom online registration form; track which members sign up; and process payments. It can also send reminders and messages to members.

Managers can view all member records to see membership status, event registrations, donations and more.

 

Wild Apricot - Build websites
 
  • Wild Apricot - Build websites
    Build websites
  • Wild Apricot - Membership application forms
    Membership application forms
  • Wild Apricot - Contact database
    Contact database
  • Wild Apricot - Membership renewals
    Membership renewals
  • Wild Apricot - Online payments
    Online payments
  • Wild Apricot - Send emails
    Send emails
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

380 Reviews of Wild Apricot

 

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Software Advice Reviews (21)
More Reviews (359)

Showing 1-20 of 21

Linda from In-Person Away Virtual Events, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Membership Management Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Wild Apricot's template-based design made it easy for me to set up my membership system for my clients. I was in need of an application that would allow me to distinguish between my clients and those who had been referred to me by others for the same type of assistance. This platform made it easy to do something I initially thought would be very complicated.

Cons

The user interface system is a little challenging to work with. The pricing structure has changed since I opened my initial account and it doesn't seem that the services warrant the increase.

Review Source
 
 

Amy from Streamlined Accounting Strategies
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Clunky and feels outdated - but I like some things about it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Mostly it's fine, but I feel like Wild Apricot is being left behind by newer competitors that are built to do more and to integrate more fluidly with the many different cloud-based apps people are using these days.

Pros

I like the flexibility you have in defining your membership levels, and like the reporting around member status/renewal status.

Cons

I have one client that is using Wild Apricot, and they have started shopping for new databases. WA just "changed their pricing structure", which means raised the price, for my client, offering a bunch of new bells and whistles they won't use, and justifying the price increase that way. But that's just kind of the final straw - there have been other frustrations.

The website is slow, and I mean really slow. Sometimes it freezes when you're trying to pull reports. When you go to WA-integrated pages on their website, everything slows down. The web page integration doesn't look great, but it's passable. No integration with QuickBooks Online, and the reporting isn't super friendly to do monthly reconciliations between the two applications.

Review Source
 
 

Mark from Catch The Fire Myrtle Beach
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Worth the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability to automate membership applications and renewals is a big plus for a small nonprofit. The support community for users provides excellent advice and guidance too.

Cons

The website and other functions are not as simple to use as some standalone offerings but the whole package in one place is a hard deal to beat!
Given the complexity of the functionality offered, the learning curve can be a bit steep!

Review Source
 
 

Bill from ATL CAST
Specialty: Associations
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

A Full Featured Membership Website That's Amazingly Easy To Set Up and Customize, Plus Excellent "How To" Videos and Help Pages

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This site has everything you need to set up a professional membership website. The automated emails, and targeted emails have eased our administrative burden.
The blogs, events, join us, and membership pages are already set up in template form, that you can easily customize to represent your organization. No HTML coding is needed, but you can use code if you'd like to.
The checkout system is very easy to integrate with your card payment system with I wide variety of supported vendors.
We can't wait for the new online store to be added in April, as well as the membership phone app!

Review Source
 
 

Bob from Peninsula Cycle Club
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Bike Club Using Wild Apricot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far so good. Give it a try!

Pros

Wild Apricot seems very feature-rich for the cost. Our intention is to use it to replace My Emma for newsletters, Evite for invitations, Excel for contact info and membership status, the existing website, and maybe more. Our club has over 200 members. Administering membership renewal and contact updates are very time-consuming. Wild Apricot will allow us to use a single, user editable, database. Our members will be able to change their own contact information. Lapsed members will be automatically removed from the list active members. The website building tool is fairly good. The included templates are attractive. There is an extensive array of help videos, although I tend to stick with the user manual, which is quite extensive (over 2000 pages). We're hoping that the admin portion of club support will be greatly reduced. Our board members will add events and post articles. Hopefully, the rest will maintain itself, more or less. 30-day free trial. Easy to try. WA has good online reviews. Importing contacts from an Excel file was a snap.

Cons

r us. A little more variety of the templates might be nice. A bit tough getting the webpage to look good both on desktop systems and my iPad. With less experienced users the learning curve might be daunting, but it's near impossible to create a product as feature rich as Wild Apricot without making it a bit more time-consuming to learn.

Review Source
 
 

Lisa from OES
Specialty: National Organizations
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Wild Apricot has everything a non-profit needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I was the Secretary for my Chapters well known organization. The Secretarial duties are vast and important to the life of the organization. Wild Apricot appears to have everything a non-profit organization needs. It allows me to do all of the required things necessary.
The membership database allows for custom as well as preset categories with specified access. I can keep track of membership categories, addresses, dues due, and
Quick books is a part of the application. Reports can be easily generated using the information entered into the database. My favorites are the communication sections. I can announce events that all members can quickly view, be registered for or wait listed. Reminders can also be sent to all members or those specified.
Payments can be taken and recorded, invoices and receipts sent. The confirmation emails are customized and can be personalized. Documents that need to be shared can also be done.
I find that Wild Apricot can complete all necessary duties assigned to an organization. While all officers can have premium access to all documents, reports and finances 24/7, it also allows for all shades of transparency to members while keeping confidential information secure.
I haven't run across any application as thorough as Wild Apricot. I've only used the application a few days as they allow a 30 day trial to try it out and show off their goods to potential users.

Cons

My only concern is that the way in which things are laid out aren't as intuitive as I would have liked. I would rather have an illustrated manual on the dashboard for when a new user signs in. There is a quick 4 minute video guide that I may find usable later on the opening page. But its definitely not a deal breaker for me.

Review Source
 
 

Szymon from Healthcare Pioneers
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Worst-performing website, terrible integration, NO customer support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Complete ripoff. Company has no idea what it's doing in website development and membership support. Company refused to issue refund. Representatives lied to me on 3 different occasions that they fixed the website, but they have not.

Pros

Easy to set up. Ready to launch website in less than a few hours. But that's where it stops. They'll take your money, but there is no technical or customer support.

Cons

Terrible customer support, they have no experience in website design whatsoever. There was a security issue with the website. Rather than refunding the money, they lied to me that they fixed it. Months later, same problem persists.

Review Source
 
 

Joe from San Diego World Affairs Council
Specialty: Associations
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Wild Apricot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent tool

Pros

Auto-enrollment and auto announcement of renewal of membership works great and saves me a lot of time

Review Source
 
 

Win from supersabresociety.com
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

After three years in our 1400 member organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Divest of wild apricot partners and own up to providing good tech support.

Pros

Enormous capability, without any real tech support. Email support from Russia is not helping. We could assist.

Cons

Very difficult to learn .Poor WordPress integration.Wild Apricot partners not a substitute for tech support deficiencies.

 
 

Callista from Ruthmere
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Very good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The small museum I work at just started using this in the last year, and it has really helped us with many of the things we do. We don't have to have as many applications or services with Wild Apricot, since they provide many, like the membership management and event registration.

Pros

Provides many services. Website creator is relatively easy to use and looks nice. Event registration works well for us.

Cons

A few things have been slightly confusing, we've had a little trouble with some of the registration types. And in the website editor, I can't get embedded videos to center onto the page.

 
 

Doug from PATA Gloucestershire
Specialty: Associations

November 2015

November 2015

Ideal for small associations and charities with little IT support.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The website management, membership management, events, and email sending are seamless, so logins, directories, members areas and events are taken care of without exporting or re-keying. Also caters for associations where one membership covers multiple people - and the main contact can self-maintain the others. Caters for UK currency and tax (but not multi-currency). Support is excellent.

Likes Least

All contacts on the database have to have a unique email address. Printing labels or badges involves exporting to Excel and mail merge.

Recommendations

There are huge advantages to being web-based: access from anywhere (including mobile), online payments, front-end/back-end integration, easy pricing plans, and biggest of all, user self-service. Downside is that reporting usually suffers, and you need to be convinced about security.

 
 

Vicki from San Diego Speakers Guild
Specialty: Associations

October 2015

October 2015

Would Not Use it Again

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We've been using WA for several years. There was no WordPress membership site available when we created our site and WA was one of the only membership sites available. If I had it to do over again, would not use it./

Likes Least

Not intuitive, difficult to figure out. After many years, I still don't have it completely figured out.

Recommendations

Give yourself lots of time to learn it. You should have some ability to manage a website. Would not recommend this to a novice.

 
 

John from Association of Opinion Journalists
Specialty: Other

June 2015

June 2015

We are largely happy with WA about a year into the relationship

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is rather easy to use for my role as web-pages and journal editor and de-facto co-webmaster, especially compared to the high-priced-brand from which we switched (in stages) last year. WA staff have been quite helpful as I asked a lot of questions, some of them later seen to have been kinda dumb. They do strive to improve. Example: When we started, the "Files" function loaded quite slowly via Mac Safari. I beefed and they fixed. Every tool I now use regularly is usually fast and consistent. I cannot speak to the membership-management and money matters that others handle.

Likes Least

Several small points of inconvenient usability. I did an online survey and mentioned several. The only one I remember clearly was a little thing, having to mouse-click then type then click again when entering anchor names, for example. Fixing that will save about 100 switches from keyboard to mouse and back in an editing session. In text, Ctrl/Cmd-A-X-C-V do work, but Ctrl/Cmd-B-I-U do not. WA staff said they are working on these things. They face real challenges in the way HTML and Word documents afflict text handling, especially links and hidden format code, but those gremlins are probably Internet-wide, certainly on other sites I edit.

Recommendations

Do an intensive month-long free test, getting ordinary users' feedback and keeping good notes that will help you build your "real" site cleanly. We are a small nonprofit with only a few hours of a larger nonprofit's staff time, so allocation of tasks kinda just-happened and so far has been OK. Better, early on, agree among yourselves who will do what tasks, who will be back-up to each of them, what level of admin rights each needs, and write it.

 
 

Jennifer from Louisville Independent Business Alliance
Specialty: Other

March 2015

March 2015

Wild Apricot has lots of capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have found Wild Apricot to answer just about all of our membership organization's needs, and it constantly evolves to keep up with technology without making it harder to use.

Likes Least

Lately I have had trouble accessing through Firefox.

Recommendations

I like best that all of our interactions with members are automatically recorded. I also like that each of our memberships have multiple contacts, and this system keeps them linked.

 
 

Tobias from SACC Arizona
Specialty: National Organizations

March 2015

March 2015

Wild Apricot review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use with user support available. Customer support is available.

Likes Least

When changing to a newer version, not all upgrades carry over properly.

Recommendations

Review the user comments and go through tutorials. Make sure all functionality you need is available.

 
 

Emma from Cal-Rods Car Club (San Gabriel Valley)
Specialty: Other

December 2014

December 2014

Wild Apricot is a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is easy to use, and if I become puzzled about how to do a certain task, I can either find the answer via the offered videos or through support. Their support folks are the best! They speak in easy-to-understand layman's terms and respond quite quickly.

Likes Least

I would like to be able to add animations to emails sent out to our membership.

Recommendations

Compare what Wild Apricot offers compared to other companies. Their prices are very competitive.

 
 

Trudy from South Sound Partners for Philanthropy
Specialty: Associations

November 2014

November 2014

Perfect for our nonprofit membership group

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Wild Apricot platform has everything we need to manage our volunteer-run membership group. Having everything in one place, including payment options, means we don't need to spend as much time keeping everything up to date and looking good.

Likes Least

We'd love to be able to allow some of our partners/members to securely connect their own bank accounts and run their event ticketing through the one site as a benefit of membership.

Recommendations

Make sure the help section includes pictures! Often trying to figure out what text-only instructions means can be challenging! Also, ensure it connects to whatever payment system you use in the way you want it to.

 
 

Connie from Arizona State University Retirees Association
Specialty: Higher Education

November 2014

November 2014

Excellent Product For Small Organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the flexibility in setting up and using the database, the ease of use, and the good support from vendor. Also, the event management piece of the product is very good.

Likes Least

I have no real negatives about Wild Apricot. Of course, one can always think of improvements to wish for, but even in that arena, Wild Apricot has a good system for collecting customer wishes and acting on them.

Recommendations

I have been very satisfied with this product. You need to have some analytic ability to make it work well for you, but you do not have to be able to write any code.

 
 

Michael from Cedarcroft Club
Specialty: Associations

November 2014

November 2014

Big Bang for Your Software Buck

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

My use case is a small community organization of about 100 member families that owns a clubhouse and marina, both of which are rented out to members and non-members. Like many other small organizations, we struggled with maintaining members lists, email lists, email blasts, calendars, events, etc. via all manner of ad hoc solutions. In addition, we were paying GoDaddy for hosting our website.

The WildApricot system brings it all together. Our contact info is always current, even allowing Members to self-serve their profile changes. The calendar is terrific, as we rent out out Clubhouse for small events. Adding a rental to the Event list shows up on our Event Calendar, so we always now what dates are open or booked.

A few weeks ago we migrated our website away from GoDaddy to WildApricot (hosting is included in our WildApricot subscription). So now, in addition to saving us the annual GoDaddy hosting charge, we have a fully integrated Club Management system that is easy for non-techies to use.

Likes Least

Not much. A few of my least-like issues were addressed in the recent update.

Recommendations

Definitely start off with the free version to get a feel for how it all works. While the WildApricot system is very easy to use, it is helpful to have someone with a degree of website/database knowledge to take full advantage of all the available options.

 
 

Al from National Button Society
Specialty: Associations

November 2014

November 2014

National Button Society Membership

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This software automates a lot of the work our membership coordinator was doing manually with an Excel spreadsheet. Now members can do applications and renewals online. The last two years we used it for our annual show registration. The software allows us to limit access to documentation and information that require a membership in the organization.

Likes Least

This software has many features and we were able to adapt it to most of our previous procedures. We would like to see more levels of administration. We utilize multiple administrators (calendar, news, event registrar, financial, site design and member coordinator).

Recommendations

For the price and features offered, this is the best software available! Wild Apricot support is great.

 
 
 
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Jim from Port Stanley Sailing Squadron

May 2018

May 2018

Very fast and effective response to any inquiries I have.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Value
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Pros

It provides a comprehensive package for a club. Everything from an attractive website design, to emails, events and billing.

Cons

Because of the advanced functionality of the package, it can be intimidating for some of our administrators to use that do not have much computer experience.

Review Source: Capterra
 

Rebecca from MSCI

May 2018

May 2018

Cloud-based and easy to keep track of memberships!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support
Pros

What I like the most about this software is that its makes keeping track of memberships/clients so much easier. Admins spend so much time inputting this information and updating it and this software helps to aid in the process.

Cons

It took awhile to figure out how to set up the software and how to use the various templates. A training guide and/or some better customer service could do wonders for the success of this product.

Review Source: Capterra
 

Michelle from Wellington

May 2018

May 2018

Very flexible system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
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Pros

I love al of the options for web design, also the help videos are great! As well as the online help that is provided

Cons

For the most part I really enjoy using this system. It comes in handy for so many tasks such as event planning

Review Source: Capterra
 

Chelsea from UCA

May 2018

May 2018

a great time saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

It's easy to use, a beautiful interface, and saves a lot of time. They have wonderful customer service as well.

Cons

It could be more intuitive because it takes a little time to learn and I think it could be more user-friendly but once you get to know it is relatively easy!

Review Source: Capterra
 

Conrad from Micro Quality Calibration, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

My experience with Wild Apricot has been pleasant and I'd recommend if given the opportunity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

Wild Apricot has made it easy for my team and I to manage all of our subscription customer in one place and has truly automated the process.

Pros

Once all the information is entered about a specific client in the system, all your work is done! From the moment you create the membership everything is automated and has saved us a lot of time.

Cons

There was definitely some time I needed to get used to using this software and I feel like there is also a leaning curve with most of our new employees.

Review Source: Capterra
 

Marie from Real Estate

March 2018

March 2018

Flexible and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
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Pros

This program allows you to keep track and manage members which is a huge plus. We have so many at one time is can be hard to keep track of. Being able to put event information and work through the website it great!

Cons

The interface is a bit old and dated, could you a touch up for making the site appeal more and ease of use.

Review Source: Capterra
 

Kristen from AAACCVB
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great for Chamber of Commerce/NonProfits with Membership Base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for an organization on a tight-budget looking for an all-in-one database for membership management.

Pros

Supports organizations with a few members up to 15,000 (large size range); template-based website design gives the user numerous options. Great customer support/help videos. Perfect for storing information on members, communication and billing of dues. Easy to import spreadsheets. On a tight budget, this is a great all-in-one tool. Minimizes the use of error-prone excel sheets and runs great reports.

Cons

The user interface is a little bit dated and can be confusing. Does not integrate with social media. There are some other membership software that are a little bit more modern.

Review Source: Capterra
 

Steve from SRM University

March 2018

March 2018

A software package that lets nonprofit associations and clubs keep tabs on their members

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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good experience

Pros

Flexible system for clubs, associations, and non-profits. Template-based website design gives you numerous options, including event planning and donations. Excellent online help, with numerous videos.

Cons

The interface resembles a content management system from last decade, and can be a little confusing.

Review Source: Capterra
 

Ines from Int'l Womens Club Boston and Top of the Hill Gang

March 2018

March 2018

The convenience of a centralized database with access for all volunteers is priceless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Value
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Pros

The centralized member database, the event module, email functions - it all works beautifully together and makes live for all volunteers sooo easy.

Cons

the Admin side is intimidating at first glance and it has taken us a while to train event coordinators to set up and publish their events.

Review Source: Capterra
 

Susan from Ortega Strategies Group
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Wild Apricot takes a step in providing integrated support for association managment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having an online platform for membership contact information has been helpful in supporting updates and potentially in developing a member directory. The app that allows for remote access has been great as well.

We had been hopeful about the invoicing as well but have not been successful in integrating with Quick Books and have found technical support very limited both from Wild Apricot and Quick Books.

Pros

I like the potential and possibilities of Wild Apricot. While the software does provide a one stop shop for maintaining member contact information, billing and event promotion and registration, each of these features are limited and require accommodations to take advantage of them.

Cons

Constraints and limitations of each of the features has been a frustration. Work arounds are required to use the software. Setting up the site was not intuitive or easy (and we ultimately engaged our technology consultants to assist). The Quick Books interface is weak and neither Wild Apricot or Quick Books have much experience or insight in helping work through set up or troubleshooting.

We are actively looking for alternatives that have more flexibility to customize to meet our needs.

Review Source: Capterra
 


February 2018

February 2018

Flexible software but needs some tweaking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I manage the memberships for a club that has over 15 teams and 240 members, so it is not the easiest thing to manage. I went through a few different programs and Wild Apricot seems to be the best fit for the numerous needs the Club has! It is easy to track payments - overpaid balances and balance due, I can enter manual payments, add extra line items to keep track of fundraising credits, and easily email families or certain individuals from the software. There are workarounds for some of the limitations that the software has, which has been helpful.

Cons

There are a few issues that I have with this software: 1) it does not allow group invoicing so if I need to add an invoice to all members on one team, I have to go into each account and manually create; 2) it is not intuitive when it comes to families with 2 or more players, as it does not allow two different memberships to be linked to one account - I end up having to create a unique account for those families; 3) it does not allow partial payments. As with most membership sites, I have found the website portion to be somewhat clunky and limited, so I have the actual website on a different platform, which is unfortunate.

Review Source: Capterra
 

John from Healthcare

February 2018

February 2018

Wild Apricot saves a lot of time in managing this 501C3

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Value
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Pros

Ease of use for non tech person. Customer support is excellent. Allows for complete automation for events, including taking payments and tracking attendance.

Cons

At times it is difficult to change the content of some website pages without changing the template. When new members are onboarded, they have difficulty finding out how to view other members.

Review Source: GetApp
 

Margaret from Chicago Elevated
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Using Wild Apricot has made my life much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time! The benefits that we got was time. And the assurance that everything we needed was right there.

Pros

What I like most about Wild Apricot is that it is so all inclusive. Anything you can think that you might need the software to do, it does! Even when you're not exactly sure what it is you're looking for, once you look for it, there it is!

Review Source: Capterra
 

Candi from York Properties, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Wild Apricot is an easy-to-manage membership management software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

membership management

Pros

Setting up event registration is a breeze. Annual membership dues invoicing is also easily handled by this software.

Cons

You have to archive inacive members or they will continue to receive the registration notifications.

Review Source: Capterra

  Response: Wild Apricot, Wild Apricot Inc.

Date: January 2018

January 2018

 

Thank you for your review, Candi.

We're thrilled Wild Apricot can help with running your organization!

 

Ray from Downtown Billings Alliance

November 2017

November 2017

Researched almost every membership management software. Still went with Wild Apricot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it automates everything, prorates the prices throughout the year, automatically creates a member directory, and that we can add/customize fields to the member application, especially fields that add to the price.

Cons

There's not a store, per say, and we have to limit who we're having sign-up through Wild Apricot because they charge per contact (so for most of our public-related product sales we sell through Shopify instead)

Review Source: Capterra
 

Terry from Cornell Club of Washington

September 2017

September 2017

Great, easy to use membership software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

WildApricot helps our all-volunteer alumni association share responsibilities for finances, membership, donations, communications, and website. Thank you for continuing to roll our features that make it easier for us to get it all done.

Cons

The thing I most wish were different is the formatting of text for webpages and emails. We frequently paste text from other sources, and the formatting of the apparently "saved" page does not reliably look like what we saved.

Review Source: Capterra
 

David from U3A Oliva
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

50/50

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once you understand the main parts work well, however, more integration is needed. Usually, the helpdesk/support desk are very prompt with their answers to my queries, even given the time difference between us.

Cons

The software is clunky and sometimes the parts do not work as seamlessly as they should with each other. Also, the lack of a Full Backup facility is a major headache and handicap!

Review Source: Capterra
 

John from Laurelwood Swim Club

August 2017

August 2017

We looked for a simple Cloud application to decentralize administration tasks and found it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Database that is accessible for any of the administrators of the club. Members can self manage accounts. Automatic upgrades and easy to manage Web content. Automatic billing through predefined time periods etc. Ease of use. We were up and running in a few weeks. Data import was easy as well.

Pros

The primary driver was to find something that was intuitive to use. Our staff are all part time volunteers and needed to be able to use the software with minimal instructions from their homes. Wild Apricot provided this by making the import of data simple as well as creating a new Web site that had same look and feel of existing site. Also migrating the DNS was easy.

There are plenty of tutorial and FAQ pages to guide you along. Once you under stand the basic concept everything else becomes easy. Best part is being able to grant limited admin access to certain pages for updates and changes. Also by letting users update their own information we saved a lot of time updating Membership data. Creating Events proved very popular as well with Members now being to sign up on line and also remit payments. Integration with PayPal was easy as well.

The application packs enough features to make it much easier to manage the Swim Club without making it too complicated to use. Everything beforehand was Excel driven and therefore never synchronized or up to date.

I also like the mobile app a lot. Easy to take a look if new members signed up, paid or if member are delinquent without going online.

Cons

We have encountered some minor issues we wished were a little different but nothing to deter from the overall functionality. I think that would be the case with any software packages. So no major cons to report. We like the software. It is easy to use and has powerful reporting etc capabilities.

Review Source: Capterra
 

Ellen from Phoenix Ski Club

August 2017

August 2017

I find the help info to not be useful. I always end up calling Customer Support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to add events; customer support is helpful. Like design of website (which was done by a web developer).

Cons

Missing key feature of allowing multiple payments which is key for our organization; We would like the trip name to be passed to Stripe.

Review Source: Capterra
 

Albert from www.TheARRC.com
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Everyone professes to be the best, while Wild Apricot is supreme of all the rest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency times a 1,000 plus effectiveness times 1,000

Pros

The primary focus is tracking members and personalizing them. This is made possible with the back end user field creation. It is simple, user friendly and improves strategies on what to create, track and respond to the member with less man hours to use, that promotes huge cost savings when you achieve more with less using the full functionality and power of the the backend

Cons

Two things, admin access has improved, but no option exist to disallow exporting members. This is a crucial consideration to manage and control member data. If a switch can be added where exporting is an option that would be great. Second is the forum or blog needs an option to screen a post prior to making it public.

Review Source: Capterra
 
 
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