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Pawfinity vs PetExec

Pawfinity vs PetExec

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Overall Rating
4.6 (107)
4.6 (670)
Ease-of-Use
4.6 / 5
4.2 / 5
Value for Money
4.3 / 5
4.5 / 5
Customer Support
4.6 / 5
4.7 / 5
Functionality
4.3 / 5
4.3 / 5
Last Review Written
February 27, 2024
November 15, 2023
Pros/Cons
  • Pros

  • Great software, fantastic database of clients and pets including photos, very easy to use and fantastic customer support.
  • I liked how it was easy to use and customize for my liking. It was also very helpful when I was starting out my business- all the clients said i was so professional.
  • I have done lots of researches for a good software and Pawfinity is the best and safest one out there with very nice features and many more to come.
  • Cons

  • Each encounter we had with any member of the Pawfinity team left us frustrated and disappointed in their inability to accept responsibility for any issues we found across the system.
  • Lots of bugs in the system that they like to blame on user error then be like opps that was our bad.
  • Absolute worst customer service I have ever experienced.
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  • Pros

  • Also I love the fact that you can send a quick text to a customer letting them know there dog is doing great or if there is an issue. I could go on and on, but it is definitely worth the monthly fee.
  • Paul and his crew have done a terrific job creating an application that takes the hassle of running a daycare to let you do what you love, be with the dogs.
  • Improved customer satisfaction: PetExec enables pet care businesses to provide better customer service and build stronger relationships with their customers.
  • Cons

  • Also, when scheduling a grooming or daycare (through boarding), having to re-enter the times for pick-up and drop-off every single time is ridiculous when the time had already been chosen.
  • The unic problem that Theo have is a Wasted space.
  • So if a client used a daycare used petexec, i cannot use their email as their username, because the other company ALSO used it as the username. This is def my number 1 complaint.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos