Nextiva vs Startquestion

RATING:

4.08

(209)

Nextiva has 209 reviews and a rating of 4.08 / 5 stars vs Startquestion which has 167 reviews and a rating of 4.92 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.08 / 5 (209)
4.92 / 5 (167)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 30, 2023
November 24, 2022
Pros/Cons
  • Pros

  • Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
  • Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.
  • Cons

  • We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.
  • After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.
  • Pros

  • There is always a help desk that responds very fast which is great. Has many options and possibilities both in terms of surveys and quizzes.
  • Service is extremely easy to use, intuitive, very graphically friendly. Filling out surveys is very easy.
  • Cons

  • Statisticians know how utilise this data. No response to requests for invoices.
  • Widget's poor functionality, more options reporting.
Pricing Range
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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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