Commusoft

RATING:

4.7

(202)

About Commusoft

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing. Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included. The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integra...

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Commusoft Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Commusoft

1 - 5 of 117 Reviews

User Profile

Robert

Verified reviewer

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Perfect Management System

Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.

PROS

Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.

CONS

Some time keeping features. It only logs travel when travelling to the job, not returning.

MaryRachel

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Shockingly Grateful

The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical that plagues the Electrical Industry.

PROS

Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.

CONS

The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest Violin

Reason for choosing Commusoft

Off line access for our Field Electrician and we believe in you

Martin

2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed December 2016

Experience with commusoft

When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft.

PROS

Customer data base, quick to find out what you have done at a property,

CONS

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Vendor Response

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Replied December 2016

Gemma

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

A great tool for running our company

PROS

Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently.

CONS

The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly.

Jamie

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great, All-In-One Package!

Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future.

PROS

The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze.

CONS

There aren't many cons, one thing that would be nice is for additional works to contain a parts list.