

Connecteam Software
FrontRunners
About Connecteam
Connecteam Pricing
Basic - $47/month or $39/month (billed annually) Advanced - $95/month - or $79/month (billed annually) Expert - $191/month - or $159/month (billed annually)
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Available
1 / 5





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Other Top Recommended Project Management Software
Connecteam User Reviews
OVERALL RATING
Showing 1 - 5 of 151 reviews

Scott
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Review Source: Capterra
February 2020
Most Valuable APP for SMB Ever
Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.
Pros
- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.
Cons
- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.
Reasons for choosing Connecteam
Save money. Everything in one application. 24/7 live support.
Reasons for switching to Connecteam
We used TSheets, 7Shifts, Sling, and Trello for everything we needed. Now we have combined everything we needed in a single solution- ConnectTeam.

Response from ConnecTeam
Hi Scott! Thank you so much for taking the time to write this amazing review! Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab. Make sure to reach out to us for further assistance if needed :)
Replied February 2020
Harry
Company size: 2-10 employees
Industry: Sports
Time used: Less than 12 months
Review Source: Capterra
June 2022
Great software would recommend
I'm generally happy with it - the customer service is great.
Pros
The employee scheduling is so easy to use, it's a really intuitive design and you can implement it and get employees on boarded so quick with it
Cons
I dislike that I can't book 1-2-1 sessions for employees - a live timetable I can send front end to customers so they can book my employees out per session. Would be a great add. It's also not cheap price wise.
Reasons for choosing Connecteam
I felt like it offered the best overall service when i used the free trial

Response from Connecteam
Thank you so much for your review, Harry! It's great to know that you find Connecteam to be simple to use both for you and for your employees and that you're happy with our customer service :) Although Connecteam is an employee management tool, we already talk internally about adding capabilities for the business' customers to book their meetings directly in the schedule, so that's definitely something to look forward to in the future :) If you have any more feedback for us or would like to suggest an improvement, please reach out to us at support@connecteam.com at any time :) Thanks again!
Replied June 2022
Michael
Verified reviewer
Company size: 51-200 employees
Industry: Facilities Services
Time used: Less than 12 months
Review Source: Capterra
May 2022
User-friendly software with many features, but needs improvements around scheduling & time clock
We have been using the software for about 8 month now. Some problems have been resolved. A huge improvement was around open shifts. That feature was basically unworkable until a few months ago. However, no improvement in core functionality of job scheduling and time clock since then.
Pros
We mainly use software for job scheduling and time clock. Pros: It is easy to create a job and a shift Easy to add an employee Job scheduling views are good Training module (courses) has been useful
Cons
The more employees and jobs you add, the slower it gets for admin users The jobs schedule opens slow on mobile phones The app users a lot of RAM memory on desktops If you have many shifts in the schedule, the app may start freezing The company often focuses on getting some minor features rather than improving their core elements, such as Job Schedule and Time Clock Not easy to go through Time Clock entries as the hours in Job Schedule are not shown. They claim that Time Clock and Job Schedule are synced, but sync only works for mobile users to clock in and out. There is no sync for admin users, who are checking the entries! Chat feature is undeveloped. It is easy to send information to staff, but it is not possible for field staff to have 1 clear communication channel. The job schedule shows names of the person, who created a job, so field staff have multiple conversation about various jobs, rather than have 1 point of contact. If the person who created the job is away, there is no way to see the message. So software creates a communication nightmare for admin and for field staff as well.
Reasons for choosing Connecteam
It seems easier to use

Response from Connecteam
Thanks for the feedback, Michael. First, it sounds like you're experiencing some technical issues. Things should not load slow or freeze. The best we can suggest is to contact us so we can investigate your issues and have them resolved. As for the schedule and time clock sync, there might be a misunderstanding or unfulfilled expectations here, and we'd like to clarify: the sync doesn't mean that any scheduled shift will automatically create a time entry in a schedule. The schedule lets users know what they need to do, when and from where, but they must clock in and out for those entries to show in their timesheets. As for the chat - what's missing for you that you feel it's undeveloped? As for employees seeing who created a shift - that's 100% to your control as an admin. Simply remove this option from the scheduling settings menu. Would like to connect with us so we can see what can be done to assist you? Please email me personally at chen@connecteam.com :) Thanks!
Replied May 2022
Karen
Company size: 11-50 employees
Industry: Construction
Time used: Less than 6 months
Review Source: Capterra
March 2022
Explore the features they are gems
I am getting the forms and documents I need from the field. They were using paper forms before this and would lose them, forget them...bottom line we would never get them in the office. Getting the documentation keeps us OSHA compliant and helps us with unemployment claims if we had a legit reason to terminate someone. Also, I cannot stress enough, their support is fabulous. I scheduled a training online and the rep that helped me, [SENSITIVE CONTENT], was phenomenal! She continues to reach out and offer to help. She showed me all of the extra features that I really did not anticipate using and I am so glad she did.
Pros
I love the ease of implementation. The software automatically sent invites to the users to download the app. The form creator gives so many options to use forms already created or to create one of your own. The forms are simple and can be signed from a mobile phone. Signatures are critical for documentation of training, write ups, injury reports etc.
Cons
Unless a user purchases the expert version there are limits to the number of jobsites you can use GPS tracking on. With the level that we have we are limited to 10 jobs. I would be much happier with the ability to have 15 to 20 without having to upgrade. We are working with the limits of 10 for now because there really is a large jump in price.
Reasons for choosing Connecteam
We looked at several other products but Connecteam had the features we needed without breaking the bank. Ease of use was very important in our decision. We took advantage of the free trial and had a couple people test it in the field before making the purchase.
Reasons for switching to Connecteam
The product stated that it would track GPS. I had all of the jobs set to track but they system was still allowing clock ins from any location. Getting a hold of their support usually meant putting in a request and someone would get back to you.

Response from Connecteam
Amazing review, Karen! Thank you so much! It's great to hear Connecteam helps you better manage your business and team, save time, and automate day-to-day workflows. As for the capabilities you're looking to have in your plan without upgrading again, the best would be to communicate that to your Customer Success Manager at Connecteam and ask if there's something that can be done to help :) Thanks again for your positive detailed review!!
Replied March 2022
Maddy
Company size: 51-200 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
May 2022
Highly Recommend, this program can grow with you and for you.
Overall the Connecteam team was very helpful. We took a lot of time before deciding to invest our time into this software to take it company wide. We had several zoom calls and emails back and forth asking questions about the features we required. Most of these features were included, in the process, or on the list to be added which we really liked.
Pros
Once you get the hang of navigating the software, learning what does what and what affects what, it makes scheduling and timeclock tracking efficient. It does take some time getting used to (as does learning any new system) but overall, we are happy with how it has made payroll and scheduling more uniform for our company.
Cons
The most common issue we run into is the Kiosk app. Some users refuse to use the app on their phone (perfectly fine with us, we give all employees the option). When they use the kiosk, we have glitches every now and then that are very difficult to duplicate to therefore get assistance. We are certain some errors are a mix of the tablet fault and Kiosk faults. The Kiosk is used everyday at several locations.
Reasons for switching to Connecteam
We were looking to make the scheduling and payroll process more efficient and uniform throughout the entire company at multiple locations.

Response from Connecteam
Thank you so much for recommending Connecteam, Maddy! It's great to hear you are able to grow and scale with Connecteam and find it useful and easy to use. As for technical issues with the Kiosk app, our team always tries to help and resolve issues when needed, but as you mentioned, if they are hard to replicate and don't always happen, it is more difficult to understand what to fix :) That said, stability improvements that are being released regularly may be helpful! Either way, we're always here to help with anything, so please don't hesitate to reach out! Thanks again for your review :)
Replied May 2022