Connecteam

RATING:

4.8

(327)

About Connecteam

Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time. Connecteam is trusted by over 12,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial! Running a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are. Our mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Connecteam Pricing

Basic - from $29/month (billed annually) or $35/month (billed monthly) Advanced - from $49/month (billed annually) or $59/month (billed monthly) Expert - from $99/month (billed annually) or $119/month (billed monthly)

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

Slide 1 of 6

Connecteam Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Connecteam

1 - 5 of 327 Reviews

Maria

Religious Institutions, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2024

Couldn't be happier with it!

User Profile

Barbara Anne Elliott

Verified reviewer

Sports, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

I love Connecteam!

The quality and ease of our communication has improved exponentially. All Employee management has improved as a direct result of implementing Connecteam!

PROS

Connecteam is the solution my clients have been looking for for Staff Management!

CONS

Like anything there is a learning curve and the set up of all the features does take some time - but man is it worth it!

Reason for choosing Connecteam

Connecteam is THE BEST!

Reasons for switching to Connecteam

Home Base was not user friendly and I just couldn't get it set up to do what I wanted.

Vendor Response

Thank you so much for your amazing review! It's so great to hear you were able to switch from 4 different software to Connecteam's all-in-one, and that you were able to customize it to your liking and dramatically improve communications in the company :) Thanks again for sharing your experience with us! If there's anything you need, we're available at support@connecteam.com around the clock :)

Replied September 2023

Jane

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

I Absolutely love Connecteam

I love Connecteam and their Customer support is fantastic. I brag about them to all my friends and clients. They can't beleive how easy my office runs with this app. I have referred three other people (companies) to connecteam, one of which has already signed up and the other two are busy looking into it at present.

PROS

It has made my life so much easier. I use the forms feature, times clock and quick tasks. Just love everything about this app. Love the feature of the geo-fence which prohibits personnel from clocking in until they are on site. Saved me alot on overbooked hours. I love the quick tasks that runs my office much smoother than the old fashioned diary.

CONS

If I must be honest, the only thing that sometimes is irritating is that I am on advanced plan and can use most features, but some features are limited. I can use them but not to their full capacity. I would suggest that if your package allows for eg quick tasks that it allows the full function of quick tasks and not limited use. I have made a suggestion today to the lady that helped me from Connecteam to make it so the person I am assigning a task to cannot delete that task without my approval.

Reason for choosing Connecteam

It was so user friendly. It took me two minutes to get hooked.

Vendor Response

Jane, it's so awesome to hear you're able to run your business from one place and improve multiple aspects of your day to day :) Can you please email me at chen@connecteam.com? I would love to chat :) Thank you! Chen from the product team

Replied July 2023

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed December 2022

Disappointed with the app after 14 months - issues are never-ending

Terrible experience, I wish we never used the software

PROS

Good design, friendly customer service, courses and updates work well

CONS

We regret we have gone ahead with Connecteam over a year ago. The system was promising, but the team have not been able to resolve most issues after a year. The scheduling module is full of bugs (the shifts tend of to disappear or duplicate shifts appear for whatever reason, some jobs were sent to the wrong user, schedule is often slow especially on mobile phones). Time clock module seems ok, but be prepared to spend some time comparing time entries with job schedule on another screen - they could not build a comparison of actual vs standard hours in the app. The support and development team don't seem to understand the cleaning industry, communication with cleaners is problematic as there is no traceability or audit trail for actions and messages. The software was also completely down at least a couple of times in the last few weeks.The critical issues are with the scheduling. We notice a new bug pretty much every few days now. We report issues on a weekly, sometimes daily basis. They always ask us to record videos and screenshots, which we have to send to them. They then ask us to check it has been resolved. When one bug is fixed, another one seems to appear. I am not sure how they are operating.

Vendor Response

Thank you for your feedback. It breaks our hearts to read your review, but we're not running away from responsibility. We do nothing else but create the best platform in the world to manage non-desk employees. In the past 2 years, our company has grown 20 times, customers and employees wise. Some parts of the system needed massive revisions in order to be able to support the radically increasing traffic, and sometimes it took longer than expected, and getting there wasn't smooth sailing either. Nothing I can say at the end of things could change what you have already experienced. What I can tell, is that there's a dedicated team of people that spend countless hours improving every bit of the platform, even through hard times. If you'd like, I'm available to listen and answer questions. As this review is anonymous, I can't reach you on my end as I don't have your contact details, but you can contact me at chen@connecteam.com and I'll reply back immediately. Thank you again ����

Replied December 2022

Faith

Printing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

The UPS Store

Excellent, the support team is always available and can assist me with what I need.I would highly recommend this to any other companies, hence why we agreed to film the advertisement.

PROS

Accessibility and interface are excellent.This app makes admin side of keeping track of staff hours the easiest I've seen.It is particularly helpful when it comes to employees that work in multiple places/

CONS

Getting staff used to a new clock in system will always be difficult. Some features I think can be improved on (i.e. accepting multiple shifts at a time in job scheduler, easier schedule making in app)

Reason for choosing Connecteam

The other system we looked into (can't remember the name), but the interface was not as easy to get around.

Reasons for switching to Connecteam

The time keeping system had fundamental flaws and I wanted a system that could allow us to keep better track of staff hours.

Vendor Response

Thank you so much for recommending Connecteam, Faith :) We truly appreciate your willingness to help us spread the word about how Connecteam helps businesses with a majority of employees that do not sit in front of a desk, to better communicate and operate their day-to-day :) As for improving the ability for users to accept multiple shifts at once, and making a better scheduling experience for admins in the mobile app - we completely agree and already have plans for those areas. Thanks again for everything :)

Replied June 2023