Dayforce HCM

RATING:

4.3

(958)

About Dayforce HCM

Dayforce makes work life better. Everything we do as a global leader in HCM technology is focused on improving work for thousands of customers and millions of employees around the world. Our single, global people platform for HR, payroll, talent, workforce management, and benefits equips Dayforce customers to unlock their full workforce potential and operate with confidence. To learn how Dayforce helps create quantifiable value for organizations of all sizes and industries, visit dayforce.com. What is Dayforce? Dayforce is a global people platform designed to help HR departments manage the entire employee lifecycle from payroll to recruiting. Dayforce conquers organizational complexity through a single application for all your HCM needs. With one employee record a...

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Dayforce HCM Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Dayforce HCM

1 - 5 of 954 Reviews

Lindsay

Alternative Medicine, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed August 2021

Dayforce used to be better

User Profile

Lillian

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

One of the most advanced HRIS platforms

I like that it works with Microsoft Office and that we can connect it to other systems via several different application programming interfaces. Their most recent updates have been great, and I can't wait to try out the next things they've been hinting at.

PROS

Dayforce HCM is used for new hire processing and health insurance enrollment. Our company processes three different payrolls for its different employee types (Union, Exempt, and Non-Exempt).

CONS

There is a unique Employee Number for each worker. It combines the two into one cohesive whole while making reports. To properly divide them, I must always use the Text to Columns function in Excel. If they could be separated straight away, it would be great.

Reasons for switching to Dayforce HCM

Dayforce serves as our principal HRIS, performing double duty as both our ATS and our performance and rewards management system. It's simple and straightforward to use. It's highly adaptable to meet our varied requirements.

Line

Insurance, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Dayforce HCM Review

Dayforce HCM is definitely the most powerful payroll system that I have used in a long time. It is my top choice when it comes to Payroll and HCM providers.

PROS

The implementation team was very knowledgeable and they listened to what we had and how we wanted to improve the new system. They were so easy to work with.

CONS

Wishing that some of the fixed reports would be flexible and could add information that would save us time from having to vlookup different reports together.

Reason for choosing Dayforce HCM

The implementation team was from Dayforce. It wasn't a 3rd party company doing the implementation.

Reasons for switching to Dayforce HCM

Our company needed more automation.

Celeste

Computer Software, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2023

Frustration & Disappointment

PROS

I cannot think of a single thing that I like about Dayforce.

CONS

Throughout our implementation process, persistent issues plagued our experience with Dayforce. Right from the start, we faced issues with faulty system configuration, including confidential data being accessible to lower level employees. We have been told by support personnel at Dayforce that our system is improperly configured. Our implementation manager failed to address concerns adequately and failed to conclude the professional relationship officially. Instead, we were left with a slew of unresolved issues and unanswered inquiries. Despite scheduled follow-up meetings, these sessions were repeatedly abandoned by the manager. Frustratingly, after weeks of unanswered emails and our futile attempts at problem-solving, we were told from our implementation manager that she had to get permission to charge more billable hours to us, and that was why she hadn't communicated with us in several weeks. Seven months post-implementation, our file feeds for benefits remain incomplete. Despite our immediate request following implementation, this crucial aspect of our system has yet to be fully operational. The persistent issues we face significantly hamper our productivity, particularly concerning our convoluted payroll setup. The payroll segment of Dayforce has demonstrated a lack of accountability, particularly evident in their response to our 401(k) compliance challenges, where they offered no satisfactory solutions and essentially shrugged off their responsibilities. We have given Dayforce several opportunities to rectify their errors, despite our profoundly disappointing experience. Even external stakeholders collaborating with us have expressed sheer astonishment at the abysmal quality of the system, citing unprecedented dissatisfaction in their professional interactions with other clients. Dayforce's performance has been deeply unsatisfactory, characterized by consistent lapses in competence and professionalism, leaving our organization in a state of perpetual frustration and disappointment as we face unresolved issues that directly impact our functionality and productivity.

Lucy

Cosmetics, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

All in one dashboard,get to experience the best with Dayforce HCM, it's the best.

Working is much easier and fun.Its performance sparkled our work and we can see it's reflection on our sales. We are glad to say that we are working with the best.

PROS

It's reliability and the ease of use made it the number one choice for us . payroll,tracking, onboarding all in one dashboard no more struggles.They have a jubilant spirit of customer service,they are always willing to go for extra miles to sustain their users needs.

CONS

No major challenges working with this incredible software.