I don't like the lack of customization. Also, i hate that you can not put a folder into a folder.

Some features in this apps on some devices are located differently, which can be confusing at times.

No real problems other than lack of usage due to feeling a bit burdened by having to maintain two separate task management systems.

It has been a lifesaver in terms of its use. Due to the length of use in our business, it hasn't been to our benefit to switching to a different platform with all our history of notes.

Amazing collaborative workspace to work on docs with multiple people. Pricing isn't cheap, but it's fair and comparable to other platforms.

Great product,  ease of use, affordable. Does everything we need that the larger doc management programs do at a fraction of the cost.

The new re-write (v10) is awful, and forced me to revert to v6. Searching for a new alternative while v6 still works.

I have not reached out to customer service so I would not know how to rate that. It is overall an OK software.

Don't offer a read-only mode, to prevent users from accidentally change the content.

This is the best app for taking notes and keeping on track all my life. Very friendly interface and easy to use.

It is easy to use and very it has a very clean user interface. The hint and helps also are very useful.

The application integration is excellent, I can use it in many devices. The application interface is very good and quite intuitive.

Just some minor UX hiccups here and there, but insignificant enough that they don’t hinder using the product.

It integrates terribly with other software, and I found it to have the same fate as paper notebooks - dusty and lost, un-used.

Evernote is easy to use and navigate it has wonderful features and the customer support is s very nice and helpful.

This is a really great software to use as it allows integration with other apps I use frequently, and it has several great features that makes everything flow really easily.

I enjoyed the original ease of community sharing and the ability to drop, swap, and modify as desired among a group.

I like this software design its really has beautiful colors also its so fast and useful for save quike notes.

I just simply love all the feature and tools that they are offering, and it is not costing me too much for upgrading to the premium plan. This software has been great for me so far.

Easy to use, useful, quick and pleasant setup. Support is good and i enjoyed my experience using the product.

I want to learn, Evernote is amazing to set up with other employees. I love the teamwork functions with it.

Clippings from the web, link bookmarks and chrome integrations were nice. The product worked, and there is lot of value in solving that first.

I like the notebooks for their ease of organizing several projects and thoughts. I also really like the ability to sync between devices.

I love how easy it is to organize using notebooks. The search ability across all notebooks is amazing.

Overall Evernote has been fantastic. It’s easy to use and share notes among peers and helps me organize my work for a more efficient workflow.

Still there's no undo button, which makes it scary sometime hen you accidentally erase you have been going through.

I love that I can take notes and have pictures on the same seen without having to go thru too much work. Absolutely love the ease of editing and having everything I need within a simple click.

I would recommend it to someone who wants to develop their note-taking skills. Increased quality and reliability would benefit both you and your staff.

Evernote Business is an amazing, note-taking, multi-platform software for businesses because of their best in class collaborative features, clean and minimalistic design, perfect sync, and much more.

This application also using quite large of my phone RAM as it will keep lagging and crash when i am using it more than one hour.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

Evernote is a web-based project management tool that offers project collaboration, scheduling and task management functionalities within a suite. This solution is designed to cater to businesses of all sizes.


Evernote allows users to create project task lists and assign them people, so team members can collaborate and give status updates when required. The solution supports multiple devices, such as laptops, tablets and smartphones, which help users across multiple locations stay on the same page and share project progress.


Evernote also features document sharing capabilities, which allow users to save files, photos, videos and voice recordings to the cloud and share them.


Evernote integrates with third-party software such as Google Drive, Outlook, Slack, Microsoft Teams and Salesforce, among others. Pricing is available on monthly subscriptions and support is provided via phone and email.



LongDescription

Commenting/Notes

Idea Management

Meeting Notes

Document Storage

Access Controls/Permissions

Templates

Single Sign On

Project Planning/Scheduling

Project Management

Projections

Communication Management

Brainstorming

Resource Management

Collaboration Tools

Full Text Search

Data Import/Export

Offline Access

Document Classification

Version Control

Content Management

Notes Management

Mobile Access

Annotations

Handwriting Recognition

File Sharing

Reporting & Statistics

Reminders

Reporting/Project Tracking

Customizable Templates

Visualization

Dashboard

To-Do List

Multi-Device Support

Reporting/Analytics

Task Tagging

Tagging

Task Progress Tracking

Task Management

Document Management

Document Generation

Search/Filter

Content Scan

Task Scheduling

Alerts/Notifications

Task Editing/Updating

Productivity Tools

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Basic: Free
Personal: $7.99/month
Professional: $10.99/month
Teams: $14.99/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Self-Employed

2-10

11-50

51-200

201-500

501-1000

Evernote Teams

Live Online

Webinars

Documentation

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Employee Management

Call Transfer

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Rules-Based Workflow

Knowledge Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Call Center Management

Batch Communications

Template Management

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Configurable Workflow

Screen Sharing

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Discussions/Forums

Issue Scheduling

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

Evernote Teams vs Zoho Desk

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