FreshBooks

RATING:

4.5

(4402)

About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged. FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT). Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminder...

FreshBooks Pricing

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

FreshBooks accounting
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FreshBooks Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FreshBooks

1 - 5 of 4,270 Reviews

Dinos

Marketing and Advertising, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

I use FreshBooks because it's support kicks ass...

User Profile

Maddie

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

FreshBooks made my day at work so much easier

Integration with customers' books, as well as the option to include team members in the layout, are all included. On the subject of Application Programming Interfaces. It appeals to me since it brings everything together in one convenient location. The entire software is so simple to use that anyone can learn how to use it.

PROS

I appreciate how user-friendly it is, as well as the appearance of the program, and that it has the essentials when it comes to monitoring money and sending invoices and proposals. It's a really amazing piece of software that provides quick alerts. Excels in the area of financial reporting. When it comes to bank reconciliation, the general ledger is really helpful. Excellent in regard to project accounting.

CONS

The absence of features like as email automation and scheduling, which are provided by applications such as Dubsado and Honeybook, would be an example. One thing I'd want the developers to improve on is making sure that updates are made at the very least within one hour and not much longer.

Reasons for switching to FreshBooks

Freshbooks not only helps me with the core responsibilities of invoicing and costs, but it also assists me in getting a comprehensive picture of the financial health of my company.

Paciello

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

FreshBooks Is an Exceptional Invoicing and Accounting Solution

PROS

I like the exceptional features of FreshBooks. FreshBooks has been reliable.

CONS

I do not dislike FreshBooks. FreshBooks has been so powerful.

EVA M.

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

Totally disappointed in FreshBooks

Overall Frustration and Disappointment My experience with this billing software was overwhelmingly negative. It hindered rather than helped my business operations, causing unnecessary stress and frustration. Despite my efforts to make it work, the software's poor usability, unreliable features, and lackluster support left me with no choice but to seek out alternatives.

PROS

Nothing. It has nothing that other billing software doesn't have.

CONS

If you want to attach a multi-page PDF to an Invoice, only the first page is attached, and the PDF is also blurry and of poor quality. Team members must share a single signature on emails to send Invoices. Customer service is terrible; they never answer calls. The Invoice Details report does not include the reference field, which is one of the most critical information in an Invoice.

Vendor Response

Hey Eva, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding PDF attachments and the Invoice Details report with our team. Our Support Team is here to assist however possible - I do apologize for the experience you've shared, and I have ensured to share your feedback with our team. If you have not already shared your comment regarding email signatures with our team, please reach out via https://www.freshbooks.com/contact with further details so we can ensure to capture your suggestion in detail. ^DM

Replied April 2024

Lance

Computer Networking, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2024

Top notch basic account and payment processing for the small business

PROS

So easy to create recurring invoices and process them automatically against customer credit cards. This product revolutionized how we process recurring services.

CONS

it's relatively basic, it's missing some features of bigger/more expensive apps/services, but is great for the small business

Reasons for switching to FreshBooks

Automated recurring invoice generation and CC processing