About GuideCX

GuideCX is a client onboarding and project implementation solution that helps businesses across education, finance, automotive and other industries engage with internal and external stakeholders. It allows employees to automatically receive project updates and reminders, manage tasks and configure workflows. The application enables professionals to streamline customer experience, project tracking and communication management operations. GuideCX provides an application programming interface (API) and Zapier integration, which lets businesses connect the system with several third-party platforms such as Salesforce, Slack, HubSpot, Jira and more. Pricing is available on request and support is extended via phone, email and other online measures. ...
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GuideCX User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 23 reviews

User Profile

Cameron

Verified reviewer

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

Only one word needed, AMAZING!

The benefits I received from this product include: Structured onboarding process, stress free day, engagement from our clients, and the ability to become more efficient throughout the day!

Pros

Using Beyond for our company has made our day to day operations a million times easier. Our company onboards Dealerships and salespeople. Before using Beyond, we had an excel spreadsheet that we updated daily. This was not an effective method for our company. We wanted to find something new and innovative. A platform that was easy for not only our company to use, but also easy for our clients to use. There are a lot of companies out there that offer great platforms, however Beyond was the right fit for our company. It is new, fresh, and customizable to each user. I have shared a little about how great the system is but that is not the best part about it. The customer service you get from the Beyond team is hands down amazing! Anytime I have a question I just type it in the chat icon, on the bottom left corner, and I get a response very quickly. The attention to detail the Beyond team has is outstanding. There were a few tasks I had in one of my projects that didn't have attachments on them and Customer agent noticed this. Customer agent recognized that the milestones in all our projects were the same with some exceptions, and he brought this to my attention. The attachment that was missing was a crucial attachment our clients need when launching our platform. That is great customer service. I can go on and on about how great this company is. On behalf of our company, Build-A-Brand, I would like to thank Beyond for providing us with the tools we need to have an effective onboarding process.

Cons

There are no cons at all. This is a great product. I encourage everyone to check this out and use Beyond. It will change your life!

Response from BEynd

Thanks for your kind words Cameron!

Replied July 2018

Emilee

Company size: 2-10 employees

Industry: Mental Health Care

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

BEynd is awesome!

We love you guys! Super excited to get rolling on using this with our customers. Start to finish the team has been great to work with.

Pros

We love this software. It is the perfect way to help us organize our customers and walk them through the training and implementation process. We have used software previously that help us organized but had no customer engagement in the process, and for our field customer engagement is vital to their success. We love that our customers can engage in the process and not even log into BEynd if they don't want to, or they can log in and really see the whole process.

Cons

Nothing to report so far. We are excited to get rolling

Reasons for switching to GuideCX

No customer engagement. Salesforce is to complicated to use, expensive, etc...

Response from BEynd

Thanks Emilee!

Replied July 2019

Anonymous

Company size: 11-50 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Functionality

out of 5

May 2020

Gets the Job Done, but Nothing Special - YET

Overall, GudeCX helps to keep our projects organized and helps our customer's to see the project's progress, we really like this. We hope the system will become more efficient with filters in the future to save us time.

Pros

The layout of the projects and tasks is very nice, clean, and organized. Being able to invite a customer to complete tasks with you is an awesome feature.

Cons

Filters that you put in place do not stick. Our company is split in multiple teams, so projects are split up accordingly. I have to put re-add my filter to only see my projects every time I go to the project screen, which happens a lot when you have 10 projects. They need to make the filters stick until we remove them.

Chrissy

Company size: 501-1,000 employees

Industry: Automotive

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

Simple, Effective, Seamless and Time saving

Pros

I love how the software makes us more productive. It seems any company I've worked for struggles with customer communication especially when multiple products/teams are involved in the installation and 3rd party vendors are a part of the process. Its simple but effective layout and the ability to upload attachments, get summaries and flag projects based on health is huge. The Beynd team is excellent to work with and truly listens to our feedback. I've had several asks deployed within just a few weeks of the initial suggestion which means they are incredibly flexible with what needs to be done in order to improve and continue to grow the business. You would be wise to consider this product if your company works with clients from an install/launch perspective. We believe it is not only saving us time and effort on an install, but leaving the client with a positive experience from the start. You don't get a second chance to make a first impression. This product helps us deliver a fantastic first impression.

Cons

The software is great, I haven't found a downside yet. Anything I've suggested is talked through and either put on a deployment schedule or we've found a better way by consulting with Beynd to do it that enhances the client experience.

Response from BEynd

Thanks for your business Chrissy!

Replied May 2018

User Profile

Matthew

Verified reviewer

Company size: 501-1,000 employees

Industry: Automotive

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2018

Nice Looking software Solution with amazing potential and Outstanding Customer Support

Project Management with ease.

Pros

I have just started using BEynd. The Software layout is clean and user friendly. It feels unique in the way it supports a variance of communication solutions throughout the life of the project. Customer Support is amazing, personalized, and fast to react to help with any needs. I also appreciate that they are constantly adding new features in which some cases are derived by taking in customer suggestions. Very few companies show this level of concern for it users. For this alone, I would highly recommend BEynd. The founders seem very passionate about the software, which definitely adds a level of comfort to the purchase.

Cons

It is hard to really find things I do not like about the software. There have been a few things I would like the software to be able to do, that it currently is unable to; however any issues I have had or suggestions I have made were immediately addressed or accepted and acknowledged as possible future enhancements. Most of these were also stated to already be in the works.

Response from BEynd

Thanks Matt! We appreciate your business. Keep the feedback coming!

Replied May 2018

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