HiveDesk

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About HiveDesk

HiveDesk is a cloud-based project management solution suitable for small to midsize businesses. Key features include time tracking, activity tracking, task management and screenshot storage. HiveDesk enables users to collaborate remotely on projects. Admins can assign different access permissions to workers and set up automatic screenshots to be taken of each worker’s computer. Along with mouse and keyboard activity tracking, this allows users to monitor how workers are using their time. The solution is able to generate reports and graphs on a variety of metrics such as time, activity levels and productivity. HiveDesk is available for purchase on a per-user, per-month basis. ...

HiveDesk Pricing

Plans start at $15 / month for 3 users. Add more users by upgrading your plan.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

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HiveDesk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 23 reviews

Jeff

BluEdge (Formerly NRI)

Verified reviewer

Company size: 201-500 employees

Industry: Printing

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

5

Reviewed February 2019

Perfect for Our Business

Our experience with Hivedesk has been stellar and in fact we have recommended it to many of our clients as well. We have a large contracted services footprint and many clients have asked us how we manage it and we have told them of Hivedesk. We love the ease of use and simplicity of the client and interface.

Pros

It is extremely easy to use and very user friendly and intuitive. My work from home staff never have an issue with it, it has never affected our system or our operation and works quietly and reliably in the background. As the work from home manager, I find the reporting easy to generate. We don't need a complex system and Hivedesk gives us the information we need without a lot of clutter to effectively manage our remote staff.

Cons

There are only a few minor issues. One, when installing, the client itself is easy to install but you usually have to update your Java on almost every new install. Hivedesk does provide a link to update Java when needed which is nice, but it has to be done on most installs. Secondly, while there response through the intercom message system is fast and very effective, it would be nice if they had a live support or customer service number.

Anonymous

Verified reviewer

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2019

Crucial to managing a team of hourly remote workers.

Pros

Hivedesk allows us to manage remote workers in multiple time zones and locations. One of the challenges with having remote workers is you don't have the same ability to see they are actually working as you do with in office workers. We use a number of hourly freelance workers and Hivedesk gives us screenshots shots and activity rates to ensure they are working the hours they are billing us for. Its not something we monitor all the time, but rather use as a tool when we think there is a performance issue.

Cons

We have had the occasional setup issue, but this is usually resolved quickly.

Patrick

500Apps

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Functionality

3

Reviewed November 2020

A contender in the crowded space of employee work management

One of the first employee tracking software I ever used and I compare all the latest programs to HiveDesk. It is a definite contender in this space.

Pros

Easy to use as the most important thing for time tracking is making sure that the program keeps track at a click of a button.

Cons

Lots of resistance from co-workers when this time of software is introduced and the whole taking pictures of your screen doesn't really show much if your co-workers aren't programmers and spend all day looking at a CRM.

Dave

FMX

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed February 2019

Keeps Honest People Honest

In today's world, remote work is a given. We use this software to handle those challenges. We tried a lot of the competitors and for many reasons hivedesk won. Plus, team loves their support. Fast and attentive.

Pros

We love hivedesk. It allows us to track peoples use and find areas of weakness. Their price level is perfect for us and we love their reporting.

Cons

The one report I want they don't have. We have a request in, but we have not gotten it. Outside of that, very impressed with solution!

Andrew

Dominion Financial Services LLC

Verified reviewer

Company size: 2-10 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed February 2019

Excellent Program

I often work remotely and the program allows me to easily check my employees hours for the week and address any concerns. If employees active time is low I can determine why by the screenshot feature and address with the employees any concern I have about their work product.

Pros

This software is fantastic for tracking hours. It also does a great job of determining how active employees are with their work with the active time feature. It has other features that allows you to check in on your employees (in house or remote), if needed.

Cons

No negative feedback. The program provides everything promised and more and is easy to navigate!

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