HiveDesk Software

4.52 / 5 (21)

About HiveDesk


HiveDesk is a cloud-based project management solution suitable for small to midsize businesses. Key features include time tracking, activity tracking, task management and screenshot storage.

HiveDesk enables users to collaborate remotely on projects. Admins can assign different access permissions to workers and set up automatic screenshots to be taken of each worker’s computer. Along with mouse and keyboard activity tracking, this allows users to monitor how workers are using their time. The solution is able to generate reports and graphs on a variety of metrics such as time, activity levels and productivity.

HiveDesk is available for purchase on a per-user, per-month basis.



Read More

Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

21 Reviews of HiveDesk

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(3)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 21 reviews

Do you use this product?Write a review

February 2019

Jeff from BluEdge (Formerly NRI)

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Perfect for Our Business

Our experience with Hivedesk has been stellar and in fact we have recommended it to many of our clients as well. We have a large contracted services footprint and many clients have asked us how we manage it and we have told them of Hivedesk. We love the ease of use and simplicity of the client and interface.

Pros

It is extremely easy to use and very user friendly and intuitive. My work from home staff never have an issue with it, it has never affected our system or our operation and works quietly and reliably in the background. As the work from home manager, I find the reporting easy to generate. We don't need a complex system and Hivedesk gives us the information we need without a lot of clutter to effectively manage our remote staff.

Cons

There are only a few minor issues. One, when installing, the client itself is easy to install but you usually have to update your Java on almost every new install. Hivedesk does provide a link to update Java when needed which is nice, but it has to be done on most installs. Secondly, while there response through the intercom message system is fast and very effective, it would be nice if they had a live support or customer service number.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Crucial to managing a team of hourly remote workers.

Pros

Hivedesk allows us to manage remote workers in multiple time zones and locations. One of the challenges with having remote workers is you don't have the same ability to see they are actually working as you do with in office workers. We use a number of hourly freelance workers and Hivedesk gives us screenshots shots and activity rates to ensure they are working the hours they are billing us for. Its not something we monitor all the time, but rather use as a tool when we think there is a performance issue.

Cons

We have had the occasional setup issue, but this is usually resolved quickly.

February 2019

Dave from FMX

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Keeps Honest People Honest

In today's world, remote work is a given. We use this software to handle those challenges. We tried a lot of the competitors and for many reasons hivedesk won. Plus, team loves their support. Fast and attentive.

Pros

We love hivedesk. It allows us to track peoples use and find areas of weakness. Their price level is perfect for us and we love their reporting.

Cons

The one report I want they don't have. We have a request in, but we have not gotten it. Outside of that, very impressed with solution!

February 2019

Andrew from Dominion Financial Services LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Excellent Program

I often work remotely and the program allows me to easily check my employees hours for the week and address any concerns. If employees active time is low I can determine why by the screenshot feature and address with the employees any concern I have about their work product.

Pros

This software is fantastic for tracking hours. It also does a great job of determining how active employees are with their work with the active time feature. It has other features that allows you to check in on your employees (in house or remote), if needed.

Cons

No negative feedback. The program provides everything promised and more and is easy to navigate!

March 2019

Raul from MAXELIT LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

HiveDesk Review

Good.

Pros

Able to track remote resources, view screenshots and create timesheets in one place.

Cons

Had situations where sessions or session comments are not being logged. Although we receive support for this issue the resource still have the same issue occasionally.

We wish logged hours would be against tasks as opposed as against projects.
We wish there would be reports using tasks as opposed as projects.

January 2019

Ryan from Digital Lion Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Reliable, accurate and effective solution for remote employees

It's an effective and reliable solution for remote workers. I have not had to worry about anything since setting it up.

Pros

Accuracy
Ease of use
Flexible with Useful Options
Pricing

Cons

I would say that it would be useful to have the full list of screenshots for a session open in lightbox right from the project page, rather than clicking into the session first.

February 2019

Bryan from Authority Apex

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

February 2019

Useful aplication

It works it is not my favorite but i have tried quite a few other products and hive desk works for me it is better than some of its competitors for sure

Pros

I actually use it alot staff and i use it everyday and it gets the job done

Cons

It is resource heavy my computer seems to be slower when it is running. Also the website is so annoying it logs you out like every 5 minutes of inactivity so everytime i work on it generating reports i have to log back in between format my report in excel then generating another report on hivedesk

January 2019

Karina from LanVwa, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Excelent experience

It helped me a lot in my small business because it helped me see when they were working and the screenshots of their computer helped me a lot to show my supervisor what they have been working on etc.

Pros

It is very easy to use, I don't have to explain much to my workers about how to use it and when I add tasks my works get a notification right away.

Cons

I wish I could get a notification whenever they are connect or check in or when they check out. Maybe a chat online between workers would be good

February 2019

Keileigh from Health, Wellness and Fitness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

February 2019

Hive Desk

Pros

Affordability and user friendly. A great option for thr cost

Cons

Support takes a while to respond if needed

February 2019

Mike from IM Consultant Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

Consulting Management Use

Pros

Easy to use. I can use it to bring in client feedback so the team can use it. I like that I can put the project links into our dashboard on Google Sheets

Cons

Their is no overall dashboard that makes it easy to see at a glance the health of projects. There is no tracking of progress on tasks. Ideally would want it to be a hybrid of project management with the task details that Basecamp already has.

December 2016

Brook from My Clone Solution

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Great tool for outsourced staff!

Hivedesk is an amazing tool for business owners that are using outsourced staff. It gives you the ability to see the screen shots of what your staff is doing as they are logged in, report hours, keep them accountable, organize your time by projects and print off payroll reports. For the hands on business owner that pays by the hour this tool is a lifesaver.

Pros

The reporting capabilities.

Cons

No real integration with other systems.

January 2019

Steven from IARC, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

<