HoneyBook

HoneyBook

4.84

(502)

best for

  • Project Management
  • Best For Most Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
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What is HoneyBook?

HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects, book clients, sign contracts online, send invoices and handle payments. HoneyBook features task management that lets users view and track various stages of a project. Users can keep invoices, contracts and other documents in one place. Also, users can respond to clients with automated appointment requests and follow-ups using personalized templates and notifications. In addition, automated payment reminders can be sent and task reminders can be created based on the projects. HoneyBook integrates with tools such as QuickBooks, Calendly, Zapi... read more
HoneyBook homepage
HoneyBook homepage
HoneyBook payment page
HoneyBook payment page
HoneyBook meeting management
HoneyBook meeting management
HoneyBook brochure customization
HoneyBook brochure customization
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User Review Highlights

4.84

502 Reviews

5
447
4
39
3
7
2
3
1
4
4.5

Ease-of-use

out of 5
5

Customer Support

out of 5
4.5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"The UI was great and integrations were nice. Overall, everything was really simple to use and set up."
  • icon"Honeybook is very easy to use and the UI is beautiful. They provide a lot of great built in resources, like example contract templates."
  • icon"Software is very easy to use. Customer service is great and it's a great way to stay organized."
  • icon"I hate when I print proposals the page breaks horribly in the middle of sentences and photos."
  • icon"The ONLY things I dislike about the software are very minor."
  • icon"When I was using it, I had a bit of trouble opening of attachments such as pdfs."

Read user reviews

How much does HoneyBook cost?

Unlimited Plan: $39 per month, or billed annually at $390 (a $78/year savings!). For your first 6 months, get HoneyBook for $1 per month with code ONLY1.

Starting price

$39.00 per month

Free trial

Available

Free version

Not Available

Which features does HoneyBook offer?

Top HoneyBook features and user ratings for each are:

Contact Management
4.7 (99)
Billing & Invoicing
4.7 (79)
Reporting/Project Tracking
4.8 (71)
Interaction Tracking
4.8 (76)
Lead Management
4.7 (84)
Task Management
4.6 (69)
Collaboration Tools
4.6 (68)
Payment Processing
4.8 (33)
Online Payments
4.9 (29)
CRM
4.8 (20)
Email Management
4.6 (43)
Invoice Creation
4.9 (28)
Online Invoicing
4.8 (40)
Calendar/Reminder System
4.7 (44)

This data is sourced from real user reviews, to provide you with unbiased context from people who actually use HoneyBook.

How easy is HoneyBook to use and deploy?

HoneyBook supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, Android, Windows, Mac, Linux, Chromebook.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about HoneyBook

4.84/5 out of 502 Reviews

Showing 1 - 5 of 500 reviews

Tiffany

Company size: 51 - 200 employees

Time used: Unspecified

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2021

HoneyBook User Review

User Profile

Christina

Verified reviewer

Company size: 2-10 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

The Best Client Management Resource-- goes beyond normal software

Before I used HoneyBook, I had tried several other client management platforms. All of them were clunky, and often I'd have to hunt around for things in the interest of the app developer's attention to folders and organization. What a mess! I'm so glad I switched to HoneyBook. They've consistently made product improvements and seem to really care about their customers. It gets easier and more fun to use every day, with just enough features to accomplish what I need without overwhelming me. I highly suggest this to anyone who is managing multiple clients, especially if you have client projects that tend to go dormant for awhile then pick back up.

Pros

I love how easy it is to use, and how amenable the HB team is to updating the software if you have a feature request or complaint. It provides very visual, easy user prompts that allow me to easily accomplish what I need in a fraction of the time of other software apps I've tried.

Cons

It's annoying that I can't delete the default emails that came with my account to replace them with my own workflow, so myself or a team member doesn't get confused with their suggested emails vs. the ones I actually want to use.

Reasons for switching to HoneyBook

17hats was too hard to use and things were getting lost in their many nooks and crannies.

Response from HoneyBook

Christina, thank you for you being a HoneyBook member! We are so happy to hear that HB allows you to manage your clients in a fraction of time of other systems! Our Product Team works hard to consistently meet and exceed our members expectations. Thank you for the feedback on the default email templates. I will share with our team. Incase you didn't know, you can edit the default templates text and format to meet your needs.

Replied September 2019

Charlie

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2022

Solid Payment Invoicing & Proposal Tool

8/10. Once the client has paid the first time, their automated recurring payment solution is working really well for me.

Pros

I moved away from Quickbooks online because they didn't have an easy way to send customers automatic recurring invoices. Honeybook had pre-built service agreements along with the automated recurring payments feature I needed for my business. It was appealing to work with them because set up was very easy to get what we needed up and running

Cons

After a client pays their invoice, it usually takes 12-24 hours for Honeybook to send me a confirmation email saying they've paid. This is (I don't use this word often) absurd. With Quickbooks, I know payment confirmation comes in within 10 minutes. Especially if I am going to start work with a client right as they pay, this hurdle in their platform stops me from getting to work right away. It usually leads to me emailing my customer "Did you pay the invoice?" then them replying "I did!" then me looking into Honeybook wondering why the heck it hasn't come in and making me look foolish to my client... Then I finally get the notification the next day. It's the #1 feature request they need to get updated.

Reasons for choosing HoneyBook

Because they have online scheduling, and pre-built proposals/service agreements to use. More of an all-in-one platform.

Phi

Verified reviewer

Company size: 2-10 employees

Industry: Photography

Time used: Less than 6 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

June 2022

1 out of 5 Stars for Honeybook - Look else where

I would rank the company 1 out of 5 stars. Great idea but after using it for 4 months or so, we had a lot of communication problems with our clients, for example, our emails were getting lost in our client spam folders. We paid for the whole year and cancelled to hopefully get partial refund. Totally our fault that it was past 60 days because we want to keep trying to make it work so we weren't able to get any money back. It sucks but oh well, the worst part is that a conversation that could have taken 10 minutes turned into 3 days because the company had no urgency for customer support. I would suggest going with a different company.

Pros

They had a great idea to streamline and help manage small businesses.

Cons

Customer support. A conversation that could have taken 10 minutes turned into 3 days because the company had no urgency for customer support. I would suggest going with a different company.

Kaycee

Company size: 1 employee

Industry: Graphic Design

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

Honeybook is a game-changer for Service Oriented Small-Businesses

The biggest problem that I've struggled with since launching my business is obtaining payment in a timely fashion. Honeybook totally fixed that problem for me. I don't have to give a laundry-list of payment methods or pay for additional payment services, wait around for physical checks, or process e-checks. My customers just plop in their card information and then it hits my bank account. SO. NICE.

Pros

Honeybook took my booking process to a massively higher level of success. My contracts are all signed, and invoices are paid before I even start designing. I walk my customers through the process and we discuss TAT and rates, next steps, and then I kick them over the Proposal with the same details we discussed during the sale. With other software I've struggled to receive timely payments, or contract signatures. Not anymore!

Cons

The contract templates are pretty limited to social media management and marketing ops. I think that every business needs their own contracts, period, but it would be nice to have a better starting place for other service providers. Additionally, the emails that Honeybook kicks out for proposals, payments, contracts and the like have reportedly found their way to many of my customer's spam box. I just warn them ahead of time, but it's not super reassuring to some more leery customers.

Reasons for switching to HoneyBook

Paypal kept hitting us with 21 day holds, despite us never having a return in our 6 months of operation. We had to use multiple software touch-points that were just falling totally flat, and killed our conversion rate. We currently have an 80% close rate, thanks to Honeybook!

Showing 1 - 5 of 500 reviews

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