Issuetrak

ONLYOFFICE

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Ratings & Reviews

Overall Rating

4.54 / 5 (152)

4.52 / 5 (289)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

November 27, 2019

November 18, 2019

Pros/Cons

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

  • Pros

  • Ease of use, share-ability, intuitive functionality

  • I like that is it compatible with MS Office format. I love that it is available both on the cloud and locally. It is also really to use.

  • Cons

  • Open sourced software is awesome but our biggest gripe at times was (at least for a few in the company) it was a little glitchy. Not often, but often enough for some of the team to notice.

  • There are not any that I can think of at this moment. It really is a superior product.

Product Demo & Pricing

Demo

Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots