MantisBT Software


MantisBT is a cloud-based issue management and bug tracking solution designed for software development organizations. The solution helps team members to collaborate on projects and share software development progress with internal teammates and external clients.

MantisBT’s email notification feature sends automated emails regarding issue updates, group actions and project statuses to both project manager and team members. The role-based access feature allows project managers to restrict or grant access and permissions for projects, data and information to selected users.

MantisBT’s project collaboration feature allows team members to communicate and collaborate on bugs and issues raised by end-users. It also enables project managers and team leaders to customize workflow on the basis of project requirements and resource availability. Users can also access dashboards to keep track of the development progress as well as generate variety of reports to summaries development updates.

MantisBT supports operating systems such as Windows, Mac OS X, Solaris and Linux.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Solaris , Unix , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

52 Reviews of MantisBT

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  • Amandeep from Escalon Business Services Pvt. Ltd.

    Number of employees: 51-200 employees

    August 2018

    User friendly Open source bug tracker system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The high functionalities fulfills the purpose of bug tracking, thus, management of a project becomes more efficient.

    Pros

    1. Helps team members in project collaboration and to track the progress in software development within team or with clients.
    2. Automated email notification system which notifies project members regarding issues updates.
    3. Issues can be filtered according to status, priority, assigned to user, date etc.
    4. Each user can view his/her own unresolved issues.

    Cons

    Very simple interface - Can be improved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Maria Agnes from CWB National Leasing

    Number of employees: 501-1,000 employees

    August 2018

    Simple but good bug tracking tool, serves its purpose

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It let me tracking my daily tasks plus I learned all the basics of bug tracking process from this tool

    Pros

    It's a good platform to track issues for multiple projects and users. It offer a good, user friendly interface not pretty but functional with all the features you would expect for a bug tracking platform. Overall, this is a small program, very straigthforward making it very handy and probably the best option for new users or startup operations.

    Cons

    Though its UI is clear and concise, need to improve on some graphical look and feel. It's also not as customizable as other bug tracking tool/project management like JIRA

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Infiyaz from Marha Online (Pvt) Ltd

    Number of employees: 2-10 employees

    August 2018

    Extremely handy tool for the team

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It helps monitor each and every bug easily and know who is attending to it at a given time.

    Cons

    The end-user (who is usually the bug reporter) gets a little taken aback when it comes to the UI but I don't think this is a big deal once they get familiar with it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Web Interface Bugtracker

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Bugtracker wich does not require intallation of any software in your pc you only have to connect to the server and your are good to go, that is my favorite part

    Cons

    The attachments needs to be downloaded to be able to visualize them, it would be nice to view what you want in some viewer in the same tool

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Tracking and having control of issues in one place

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When i have used this software I loved that i get to see all the states an issue ever had, to whom it was assigned and everything.

    Cons

    Some options in the selections list are not clear or seem like duplicated i think that it is something that could be checked

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Gets the job done

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    as a non-dev, i found mantis pretty straightforward and easy to use. i could always go back and reference past tickets, plus submitting a new ticket was simple & fast. appreciated the status change logs for each ticket and the comment/conversation section kept me up to date on everything. email notifications for actions taken we also appreciated.

    Cons

    having now moved to jira, all i can really say is that mantis is very bare-bones. it absolutely gets the job done but lacks some rich context fields/tracking. the UI and general look could use a facelift. i never understood how mantis worked for our dev tea, but speaking from the operations side of a start up i didn't truly have any complaints with mantis.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    July 2018

    Feature Rich bug tracker

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Proper tracking of daily tasks.

    Pros

    Can track multiple projects and multiple users working on it.
    The filters given are really awesome, it helps a lot to track the project and user workflow.
    Many functionalities are given with simplicity like forms, user tracker, project-wise tracking, road maps, user account, project details, etc.
    Various User levels are given to work with, so it's easy to assign, resolve and close the issue for higher / lower level user too.
    The detailing about any task gives in-depth info of any project,
    in which child task, parent task functionality plays the major role.

    Cons

    The UI is not at all user-friendly, the non-technical person could not understand it easily.

    The concept of child class/ parent class is tedious to understand in the first view.

    The links for "Bug Update" page (Pencil icon) and "bug view" page (hyperlinked Bug ID) are located really very close, so while updating the task, it creates confusion.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Elcenir from IVSS

    July 2018

    A project manager and super easy to manage activities, done in PHP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I think it is a very good software to manage projects, I used it for 4 months in a project of development of legal complements made in a system, where my main role was to monitor the activities of the participants, it is web-based, it has its free version and its PRO version, which despite everything is accessible

    Cons

    really good compared to others like Jira vs trello, they lose in terms of interface quality, but functionally fulfills the purpose

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    I used mantisBT to learn about a bug tracking software as I was studying in university.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    mantisBT is very easy to use as it has very user friendly user interfaces. As an overview, the pages has different colors for easy identification and simple forms. The bug tracking process is customizable with search and filter tools and notifications. mantisBT has different user levels for maintain the accessibility of users.

    Cons

    mantisBT is not adapted to agile programming and the application looks a bit techy for the non-technical users. So, they may not have the experience as same as the technical users. The user interfaces aren't that much pretty but high functionalities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Flash Mobile Vending

    Number of employees: 201-500 employees

    May 2018

    Job logging software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy enough to use and you can log track and trace current and in progress jobs that have been created. Timelines and grades give you the capability to process logged jobs in the time frame required.

    Cons

    For the average user this software will not be that easy to navigate around but once thy have had enough training on it they will be comfortable enough to use it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Arthur from DUOSHIRO

    Number of employees: 1 employee

    May 2018

    As any other free issue tracking system, you will spend lots of time configuring it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It´s another free issue tracking tool and if you cannot afford on having a good bug tracking system or at least can´t find anything better, go with this one, it may suits you.

    Cons

    The interface is terrible, it may be difficult to configure and as my experience, fixing the mailing is terrible.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    Easy to involve the costumer in tracking of issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What i like most about this product is that is easy to use when you need to track issues associated to a software development so the client is easily involve and help you in the process, you get to see and issue since it's first spotted to the resolution state

    Cons

    There are a lot of differente states to an issue that could be the same, i'm not sure if that is customizable or it comes with that out of the box

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chad from Springfield Public Schools

    May 2018

    A great tool for keeping track of various bugs and issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best part about Mantis is that it's free and open source. Our team of developers where able to implement it rather quickly into our information system to use as a bug/issue tracker. We like it so much we plan on widening the scope to use it for an online helpdesk ticket system for our district.

    Cons

    With it being open source there are a few bugs here in there of it's own accord. Sometimes access permissions can get kind of wonky and there isn't an easy way to delegate only certain amount of access to a single person.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dealdiane from NetPotential

    Specialty: IT Services

    Number of employees: 2-10 employees

    April 2018

    Good but feels dated

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very easy to setup and straightforward to use. The user interface is simple but gets the job done plus it's free and open-source.

    Cons

    The user interface, although has been refreshed, still feels dated compared to some of the more popular alternatives

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    This is a solid, battle-tested bug tracker with focus on simplicity and clarity.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how Mantis has improved and progressed over the years but has retained its core principles: it's a solid product, with all the features you would expect by a professional bug tracking platform, and focuses on developers productivity.

    Cons

    It can be intimidating for novice developers and its look-and-feel might not be gorgeous, but its UI is clear and concise.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ross from NetPotential

    Specialty: Web Design / Development

    Number of employees: 2-10 employees

    April 2018

    Great for basic project management

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    If you are look for a basic bug tracking system for software development, this is one of the tools you might want to look at. Got all the basic things you need to start a project.

    Cons

    Not as feature rich and as cutomizable as some other bug tracking/project management tools like jira.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Daniel from SOAINT

    Number of employees: 501-1,000 employees

    April 2018

    If you want to control bugs, MantisBT is the best solution.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Suitable software to track errors, inform the team through fault reports. It is important to highlight that MantisBT has a free license that allows multiple options to carry the day to day of the software that is already in the test stage. For the user, it has a nice interface and the team can be notified of each stage of the test cycle.

    Cons

    Your options are limited when it comes to customizing and creating new reports and more accurate tracking of manual test cases. Does not allow direct interaction between users.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Mantis is used by my company to track issues that require resolution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is fairly simple to use and new employees pick it up quickly which is great, not a lot of training is required.

    Cons

    The user interface feels a little old and could use an upgrade! Also, the easier it is for a user to fill out an issue, the more likely they are to do it so I would suggest more multiple choice options!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Warren James from Flash Mobile Vending

    March 2018

    Was not hard software to learn and work through

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can tack jobs logged relatively easily. Works well in a software dev environment where you are tracking bug related jobs and creating release notes for techs.

    Cons

    Every now and then the job submitted would not log properly and you would have to start the whole log again.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    Rock solid Bug Tracker

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Simple installation and use.
    - Allows customization to address different project needs.
    - Useful integration with Testlink allowing to assign bugs to test cases

    Cons

    - UI is very outdated.
    - The reporting tools are limited.
    - The installation files lack any kind of documentation.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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