NetSuite OpenAir vs Ora

NetSuite OpenAir has 34 reviews and a rating of 3.97 / 5 stars vs Ora which has 94 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.97 / 5 (34)
4.56 / 5 (94)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
3.5 / 5
4.5 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
August 26, 2021
May 25, 2021
Pros/Cons
  • Pros

  • Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.
  • I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.
  • Cons

  • If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.
  • The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client.
  • Pros

  • Ora has an eye-catching interface, simple to interpret layout and an excellent overview of tasks that require my attention. Also integration with existing systems (Slack, etc.) is very handy.
  • It has a native MacOS app. The support replies right away and is super helpful.
  • Cons

  • Moving the Projects from an Organization to another or even moving them inside the Organization itself is really frustrating. I wish it could be done by just dragging and dropping.
  • The lack of recurring tasks is a sore point for our entire team, as well as a number of bugs which occur during a search.
Pricing Range
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2021

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30 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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