The ease of use and installation, main functionnalities are very useful

I was not able to customize appearance at first use

Excellent. I would recommend it to anyone anytime. It is the go to software for all project management, task management and resource tracking needs. It has very elegant interfaces and a modern look and feel. Technically it does the work it was intended to do really well and much better than many tools out their.

OrangeScrum is my favourite project management software. We have used it for 3 years now and it always performs better. What I like it best for is their Scrum module which has implemented the Agile Scrum methodology perfectly well. The software is easy to use and self paced starters can get along quite easily. At the moment we use it for advanced functionalities including time tracking and resource management for our large multi-site environment.

Everything looks great and okay, the only area I would like to see improvements on is the reports. Probably a do it yourself report generation module would be ideal but that has been compensated by the fact that one can extract the data via API and use their statistical tools for advanced reporting. Otherwise the basic reports are sufficient for most of the use cases.

When we asked for customization, they were not transparent about what would or would not work on our self-hosted version vs. their cloud version. They tried to be responsive at the beginning, but it is clear that they are a small company and do not have the resources or expertise to support this tool. Support has been limited even with us buying customization of the tool. We are just now starting to use it after over 5months of having it installed because the company does not do proper QA testing. Every time we have reported a defect or issue, they have broken other functionality while attempting the reported fix. They don't even do regression testing and put the ownership on the client to do that. To add insult to injury, also though their product has fallen very short of expectations and was not Production-ready for months, they refuse to begin the support period from that point in time. Instead, they had started it from when it was purchased, irrespective of our requests. At this point, we have already limited the usage of this tool internally and are working on a replacement

The interface during the demo period when we were using the hosted cloud solution.

There are features that have not worked as expected, like reporting, forecasting, reoccurring tasks, actuals calculated incorrectly, 404 messages. Especially the resource forecasting which does not work. The limitations that they did not mention when we asked early on, such as multiple holiday calendars, multiple working schedules.

This was exactly what we was looking for. It really fits our daily needs.

It could be improved with more custom fields.

Time tracking feature has enabled us balance our resources thus enabling project delivery within the stipulated timelines.

Provides a step by step tracking of the entire project making it possible to plan well in advance your resources to avoid any delays.

The fact that OrangeScrum is usually unstable and keeps crushing makes it very difficult to work with.