Polaris PSA

RATING:

4.6

(208)

About Polaris PSA

Polaris Self-driving PSA by Replicon harvests 100% accurate business data in real-time, does the heavy-lifting analysis, and provides recommendations for proactive decision-making. SmartBeats constantly harvests data from users and systems using desktop, mobile, and collaboration tools—like Slack and Microsoft Teams—to create a common shared data platform that’s 100% accurate and always up-to-date. With a shared single source of truth and no more data silos, you operate in harmony across groups. Also, with its open APIs, Polaris PSA integrates seamlessly into your existing ecosystem. MissionControl, tailored to your specific role, makes it easy to make sense of all this by sifting through the data so you only see what’s important to you. It’s exception-based ...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Polaris PSA Pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Polaris PSA analytics
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Polaris PSA Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Polaris PSA

1 - 5 of 208 Reviews

Daniel

Verified reviewer

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Replicon Timesheet Review

Overall very happy, fast response from the user support, ability to make custom changes for us when needed, good discounts on prices. Also like that it is easy to use. Lastly, really appreciate a their Reporting capabilities, allows us to do all kinds of reports from the system to feel payroll, make decisions, etc.

PROS

It is compliant with CPFF requirements, has a great ability to set up approval chains for supervisors.

CONS

Inability to maintain multiple costs for contractors for different projects using the same login account for that said contractors

Vendor Response

Thank you for leaving us such a wonderful review. Replicon is indeed GDPR compliant and maintains an up-to-date, comprehensive compliance library. We are pleased to hear that you find our solution extremely robust, flexible and user friendly. Please refer to the link below for allocating a project's costs to multiple clients: https://www.replicon.com/help/allocating-a-projects-costs-to-multiple-clients/ Alternatively, please do not hesitate to contact us for any further assistance. We value your business and will use your feedback to help us improve.

Replied September 2019

Neil

Management Consulting, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Replicon TimeAttend

Our staff have extremely flexible work locations and hours. Staff are disbursed among several states. Replicon allows us to manage staff time, project allocation, and invoicing via the web.

PROS

Online access and ability to integrate with QuickBooks for invoicing and management. Solid platform. One of the first time management systems available when we started looking. Relatively easy to setup multiple clients, multiple states, multiple project resources, and billing rates. Interface is reliable if not a little clunky. Intuitive - a plus for some of our less technical staff members.

CONS

Interface can be slow and a little clunky. Mobile App has limited use for the Administrators, but good access and interface for staff to enter time.

Reason for choosing Polaris PSA

Ease of use, reliability, accessibility, and integration with QuickBooks.

Vendor Response

Thank you so much for taking the time to leave this review. We are glad to learn that you find our solution very robust and agile. However, we're sorry your experience with the mobile application did not meet your expectations. We designed the mobile version with a simpler interface and different functionalities for ease of use. We appreciate you bringing this to our attention so that we can improve based on your feedback. Thank you once again for your business and please do not hesitate to contact us anytime.

Replied November 2019

Alisha

Management Consulting, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2018

Online support

I would like to learn how to use this software to its full capabilities to be able to use with an accounting software program. I am not sure if there are accounting software programs that are easily linked together

PROS

It is very effective to be able to interact with the support team without having to be on the phone and still being able to get the job done effectively through remote support

CONS

that I am not fully aware of all of its capabilities and features as I am just learning the software.

Caid

Mechanical or Industrial Engineering, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

When I needed technical support writing a custom report, the Replicon team delivered.

PROS

We leverage Replicon's ability to write custom reports. We chose to use Replicon in large part because of its allowance of and accommodation for custom fields and reports. It is very powerful in letting us get at the data as compared to other platforms we've used. The Replicon IT team has always been very timely in helping us write formulas and code for our custom reports, when needed.

CONS

While the report-building tools are very good, I wish there was more ability to build exception-type reports particularly in the filters.

Reason for choosing Polaris PSA

While the decision to adopt Replicon as our company tool took place prior to my hire date, I am aware that the company chose Replicon over several other platforms in large part because of Replicon's allowance of and accommodation for custom fields and reports.

Vendor Response

Thank you for taking the time to leave a great review! We are thrilled to hear that our solution has helped to provide you with the excellent experience we strive to provide to all our customers. We designed Replicon's reports to be both robust and flexible. Please feel free to contact us if you wish to customize the reports, and we'll help you out.

Replied October 2019

Jonathan

Automotive, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

Replicon greatly improved our project visibility and made it easier for users to report their time

User interface is clean and friendly, so it is less of a burden for users to enter there time (which is often the last thing they think of). Now we can quickly generate reports to perform analysis of projects, which is helpful for planning new projects. It is also integrated with our SAP-Concur system, so we can see all time, expenses, and invoices billed against projects, giving us true visibility into our projects.

PROS

Ease of adding/updating projects including use of import tool, control over which users can charge to which projects, the ability to force users to report time against tasks (when needed), the clean and user-friendly interface, and the ability to integrate with SAP Concur to pull in expense and invoice data. This last item is an important one for us, as we have struggled with how to report progress of projects including time spent against projects and expenses/invoices billed against projects. Another big one is the excellent customer service. The team is very friendly and responsive, and most of my requests have been answered/resolved in a short amount of time.

CONS

Not much that I don't like, but I would like to see more simplicity in the use of reporting templates. Each template has only certain available fields, and it can be hard sometimes to find the template with the right mix of needed fields.