We have been using planning software for the last 15 years. Since purchasing SPOL, we found that it provides a platform that is easy for our users to navigate. Usually after one training session they are able to go back in and pick-up where they left off. The budgeting module was instrumental in aligning our planning and budgeting process and was used for the first time this year to request and review strategic requests. It was wonderful to see the budget request aligned with the outcomes, tasks, and metrics. The credentialing module allowed our faculty to input prior educational and professional experience in one place with the ability for them to update as information changed and for us to pull reports. Customer service is outstanding. The techs are responsive, knowledgeable and very approachable. They know their stuff.

I have been using this software for 2 years and am very happy with it. The features I like the most include ease of use, easy to navigate, intuitive. We have all five modules, and are using planning, budget, assessment, and credentialing. I appreciate the ability to change labels to suit our particular institution and the ease of uploading large files of information. We have utilized custom reports for some of our needs that were not a part of the reports directory. I also like that as an administrator, I can impersonate someone to see what they are seeing. It has been very helpful for training.

With so many great features, there are few things I don't like about the software. While it is easy to change labels, when the reports print out, the old label is still there. The other thing I don't like is the document inventory which enables others to see documents placed in the repository who are not in your unit.

Outstanding.

Flexible, reliable and helps our institution stay focused on our strategic priorities.

Need to be able to customize reports. It’s getting better all the time. SPOL Comany is really tuned into the needs of the user. They are continually upgrading SPOL to provide greater functionality based on user feedback. Awesome company!

We are impressed with the level of personal attention we received from SPOL’s customer service team when recently we had some issues with uploading information. Our representative promptly and effectively resolved the issues with clear, thorough instructions, helpful advice and patience during the process. His solutions helped us resolve some previous errors and offered assistance in helping to avoid future mistakes. We have confidence in our continuing relationship with SPOL customer service and the support they provide for our long-range planning efforts.

Being able to upload existing spreadsheet information to help avoid time consuming manual entry. Also being able to export and correct data.

Navigating to the correct location. Perhaps a brief description tool tip would help when you hover over titles.

The best features I have found in SPOL is the approval process that we use for our Action Plans in the Planning module. The other great feature about SPOL is how it ties everything that an institution is doing together to assist with the Accreditation visits.

Jefferson College has been working with Assessment for a while and the new Assessment module is an improvement over the previous, however it did offer the secondary assessment feature that our committee was interested in.