About Zipline

Zipline is a task management solution, which enables businesses in the retail industry to streamline operations, execution and communication across frontline employees using messages, surveys, assessments, inspections and more. Professionals can create resource pages and widgets and tailor content based on role, strore type or region. Zipline helps organizations gain insights into survey results in real-time and assign tasks to staff members according to requirements. Businesses can perform assessments and create messages to facilitate dialogues, discussions, and debates among teams. Additionally, administrators can access corporate news and educate teams using GIFs, images, videos and other attachments. Zipline's search functionality allows managers to retrieve requi...
Close

Image 1 of 2

Zipline search functionality

Headshot of Software Advice Advisor

Find the right Project Management Software for you.

What key features are most important to you in Project Management Software?

Zipline User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 11 reviews

Elliott

TOMS

Verified reviewer

Company size: 201-500 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2021

If you're in retail, you need this.

Zipline is a platform that I actually look forward to using, and has made my work significantly easier and my business infinitely more efficient. We all know communication is key in everything eery company does - so the benefits we've received have spread across every facet of what we do. I couldn't imagine us working without it.

Pros

It seemed to be the only product on the market designed with the end-user in mind; the retail store team. Reports, analytics, roll-ups, etc are useless if the target of your communication can't get the basic information clearly and easily. Zipline was something that required no training for our team to use, it's so intuitive and clean that new hires can pick it up immediately and get going. This is even more significant when all of our training and on-boarding is hosted there!

Cons

I wish I had a bit more personal control in maintaining our user lists or editing certain areas of the site. But the customer service team are ever present, fast, efficient and seemingly prescient at times - all of that means it's really no bother to ask them to do what I need and it's usually done in less than 15 minutes.

Reasons for choosing Zipline

Clean, easy to use, met our people were they needed communication, excellent customer service/support, great value, and the ability to work with an evolving product.

Reasons for switching to Zipline

Sharepoint wasn't intuitive, required too much knowledge to navigate resources, messages were often updated but not unilaterally and often leaving the old one inlace, causing confusion.

Jason

Sephora

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

5

Customer support

5

Functionality

5

Reviewed March 2021

Terrific Communication Platform

Overall, our partnership with Zipline has been very positive. They have terrific customer support and always seem to find a way to help when we need it.

Pros

Zipline radically changed how we communication with our stores. The platform is so intuitive to use that it enabled a smooth rollout and our store teams enthusiastically adopted it. The search function is effective and efficient making it super easy for store teams to find the information they are looking for. The platform also makes it easy for our field managers to stay informed and understand the information that their stores received. At all levels, Zipline has enabled our organization to access our field communication and stay informed.

Cons

Zipline has been a willing partner and willingly accepts feedback and suggestions for their product, many of which they implement quickly. We are currently partnering with Zipline to provide more flexibility with tasks and assigning different types of tasks when needed in different situations.

Reasons for choosing Zipline

Zipline was far more intuitive and easy to use.

Reasons for switching to Zipline

Zipline has a much more intuitive and forward-looking product.

Ted

Big 5 Sporting Goods

Verified reviewer

Company size: 10,000+ employees

Industry: Sporting Goods

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed March 2021

Easy to Use and Intuative Task and Communications Platform

Very positive. From product to Account Management to Sales Management. Still having monthly meetings with our Sales Exec six months after implementation.

Pros

Comparing to distributing all tasks and communications via email, Zipline provides for a single source of truth and does not rely on a single person to carry the message forward. The roll up reporting is great for upper field teams to stay on top of assinged tasks without having to physically be at a location.

Cons

At the field level, tasks can be deleted by any user. So, a Store Manager can create a Day Sheet task for a part time sales person, and that sales person can delete the task. Zipline is very open to suggestions to improve their product, so feedback about small things like this could result in changes to the platform to better serve the entire portfolio of customers.

Reasons for choosing Zipline

Cost, eaze of use

Taryn

American Eagle Outfitters

Verified reviewer

Company size: 10,000+ employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

4

Reviewed March 2021

American Eagle Outfitters Review

Very great all around!

Pros

I really like how easy the software is to use on both your PC & iDevice, the system is the same on both platforms. In addition, the support we receive from the team is next level and unlike any other vendor we have worked with before.

Cons

There are a few things we are hoping to grow with the platform over the next few years, but we know we will get there :)

Reasons for choosing Zipline

Usability and really they were best in class compared to all other partners!

Reasons for switching to Zipline

We needed a platform that worked for our team and our field, Zipline was the right switch and had everything we wanted.

Jeanne

PrimX - North America

Verified reviewer

Company size: 2-10 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2021

Excellent Tool Beyond the Retail Space

It's been really terrific. The people are awesome, the support is fantastic, and the software is top-notch.

Pros

Zipline had what we needed and is so easy to use. We work across North America, with licensees in the US and Canada. Each licensee is it's own business with a license to use our technology. We needed a central repository of information, task tracking, and communication, which fit Zipline perfectly. We love that we can customize our look & feel, build out visuals for our library folders, and that it's easy to learn and use.

Cons

So far, nothing. The only suggestion for improvement I've received is to add the ability to initiate an email from the system. That is, add a link / icon for a user to click on where it automatically creates a draft email with specific content.

Reasons for switching to Zipline

SharePoint was not working in our situation, required too much time/knowledge to configure, and didn't have the benefits of the communication and task tracking that Zipline offered.

Popular Zipline Comparisons