About Accruent

Accruent is a cloud-based real estate and facilities management solution that helps businesses of all sizes to manage their day-to-day buildings and premises related operations and activities. The solution can be tailored to suit businesses in various industries that include education, health care, public sector, telecom, retail, utilities, process manufacturing and more. Accruent helps users to manage the work order lifecycle and integrate maintenance processes, improve visibility, carry out inspections and automate preventative maintenance. With Accruent, users can track specific inventory metrics to manage goods and purchase orders. Accruent includes applications to control maintenance management, asset management, inventory management, space management, mo...

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Accruent User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 19 reviews

Anonymous

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

Useful and very easy to use

Pros

The software is extremely easy to navigate even for the technologically challenged used. It fit my needs to a T

Cons

I don't really have a negative position about this software. If I had to choose something I would say a customization feature would be nice.

Fon

Company size: 2-10 employees

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2021

It is useful, organized and time efficient.

Though there are better options to pick from, Accruent still does the job. At times, it was difficult to upload documents which made the overall experience frustrating.

Pros

The GPS tracking feature is a great plus for this product, because it lets customers know that our employees are on-site during field/customer visits. This also helped us to properly manage our time on the field. All work orders can also be seen in one interface including completed, pending and overdue assignments.

Cons

The main thing I liked the least is that work order coming from an email could bot be rejected or accepted. Apart from this aspect, the overall product is organized.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

February 2019

Not very intuitive

There are definitely better options but it does the job

Pros

Accruent does a good job storing all of the info necessary to complete the job.

Cons

it is very hard to enter a record. uploading a document is tedious. the system makes it hard to search by PO# or Store #

Katie

Company size: 2-10 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

Time Saving, Useful, Organized

Pros

I am able to view all pending, in progress and overdue work orders in one place. The gps tracking lets our customer know that we are on site and for how long, leaving no time discrepancy.

Cons

I do not like that you can not accept or reject a work order from an email. That is one of my favorite aspects of service channel. This program is definitely more organized though.

Alan

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2018

Great webservice for project management and control. Easy to understand and meet all needs

Pros

various functionalities, activity control, workload, dashboard and control of hours worked in each activity

Cons

Too much information on the screen can disrupt new users. Could export reports with attached images.

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