Is CIC Total Manager right for your business?
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What is CIC Total Manager?
CICTotal Manager is a property management solution that offers management tools for rental properties including multi-family housing, commercial buildings, affordable housing and portfolios with a mixture of clients. This cloud-based system is accessible from anywhere, allowing users to manage properties in the office or on the go and see updated statistics on their business in real time.
CICTotal Manager is SSL encrypted to ensure data is as secure as possible. Residents’ information is kept private when applying online or using the tenant portal. Residents are automatically billed based on customized rules, and payment and late fees are collected online. The property management tool allows users to schedule and track maintenance tasks and communicate directly wit... read more
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User Review Highlights
3.89
9 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5Read user reviews
How much does CIC Total Manager cost?
$1 per unit, per month, with a minimum of 200 billable units.
Starting price
$200.00 per month
Free trial
Available
Free version
Not Available
Other Top Recommended Property Management Software
How easy is CIC Total Manager to use and deploy?
CIC Total Manager supports Cloud Based deployment options, including: Cloud, SaaS, Web-based.
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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Showing 1 - 9 of 9 reviews
Desire
Company size: 2-10 employees
Industry: Commercial Real Estate
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
January 2018
Easy to Use and Inexpensive
Thank you,everyone who works with you all to make everything amazing!
Pros
The support team!!! The product is new and has improved immensely since we first started using them all thanks to the support team and their eagerness to make our experience the best.
Cons
No true prospect management integration yet. I have been informed this is a work in progress. Thank you!
CHRISTOPHER
Company size: 1 employee
Industry: Real Estate
Time used: Less than 6 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
After reviewing 3 property management software companies. We went with CIC hands down!
Overall a great product that does what you need and many of the things you didn't know you needed.
Pros
Functional and easy to use. It does everything that we need and more. The price point is right for the number of properties that we manage. In addition to when we scale up there is plenty of room for growth at a reasonable price.
Cons
I have not found much of anything yet that I dislike. Making everything more accessible with via an app and having that app being as robust as possible is something that all software companies need to strive towards.
Christopher
Company size: 2-10 employees
Industry: Commercial Real Estate
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
August 2018
On the Right Track
Per the request of their customer support team (did I mention how in tune these folks are with their customer's needs and desires?), I've copied some software recommendations that I submitted privately below: 1. The option to fully customize the application form with unlimited user-defined fields and different question types (like short answer, multiple choice, radio buttons, etc... think Google Forms). One thing we want to do but can't require 5 years of address history and the landlords associate with each. Right now we are having to send separate emails instructing applicants to use the "references" fields specifically for past landlords. Sometimes they don't understand instructions, and it turns into a little extra work that we'd ideally like to avoid altogether. 2. When putting together work orders, it would be great if the property address could be specified within the work order itself (automatically populated if initiated from the subject property). 3. The software could be significantly improved by implementing a better way to handle the accounting for PITI payments, especially given that 3 of the 4 components are tax items. It seems like the only way to account for this currently is to categorize the monthly payment to a "Transactions to Split" account and then break them down based on the mortgage statement detail. It would be great to have a tool that could calculate the splits based on an amortization table and "extra payment" input. This process is time-consuming and will become a system bottleneck for us as we grow. 4. The inability to access transaction-level detail from credit cards is also going to be an issue for us as we grow as a business and build business credit. By paying cash for everything, we're leaving money on the table, but if we switch over to business credit cards, we'll completely compromise our ability to account for our expenses within CIC. Of all of the items here, this one makes me the most leary, as it could force us to leave for a different platform in the long run.
Pros
This software provides for a very broad range of business needs in one package and the overall integration is good. The customer support team is awesome. They seem incredibly open to suggestions, and they make me feel like they're just as committed to my business success as they are.
Cons
The software is on the clunky side, and isn't well suited to doing bulk operations. Categorizing historical transactions (those incurred prior to starting our subscription) is extremely tedious because they have to be done one-by-one. We're a small and young investment firm, so we only had a hundred or so transactions to categorize, but we're still slogging through them...
Robert
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
May 2018
Excellent quality of product and amazing personal customer service
Carlos is amazing . This company really cares about their customers success
Pros
The ease of use of the product . The ability to manage everything in one software . Carlos has given me as much personal attention as I have needed in order to get comfortable with the program
Cons
Can't seem to find any. I have tried a lot of other programs and not one of them have given me what I needed
Mawuko
Company size: 1 employee
Industry: Commercial Real Estate
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
October 2018
It has helped me to streamline and have a more professional way on operating making things more accessible for me and how to provide for my family.
Good system would recommend to anyone with rental property
Pros
A lot of options to support with and provide clear details of information. Access to all the necessary information you need to calculate and provide for rentals.
Cons
a little clunky at first but once you get the hang of it it works out well. In many ways almost too much info to process
Bianca
Company size: 1 employee
Industry: Real Estate
Time used: Less than 6 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2017
Frustrating software
This software needs to be simplified, and much more development needs to go into the product before they roll it out to customers.
Pros
The customer support and team backing this product is phenomenal. They reply quickly, fix software glitches, and add your ideas into development.
Cons
The software is very lackluster and involves too many steps to input information. I was constantly met with error codes if information wasn't entered a certain way, and the website didn't offer simple features that are necessary. For example: If you are managing an apartment with 2 residents, both residents couldn't log into a resident portal to make a payment...and if the 2nd person logged in, it would cancel the 1st resident's account registration making them both start from square 1 and ultimately be uninterested in using the site.
BRUCE
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
August 2018
Excellence
Pros
Easy to use is an understatement. This software allows me to navigate with ease and makes me look great to my clients.
Cons
The one and only drawback I have found is it will not let me upload PDF docs. I work with them a lot so this is a major deal.
Brenda
Company size: 2-10 employees
Industry: Construction
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Very complicated software
Pros
The price of the software is reasonable and has a lot of pontential but they do need make adjustments to the way you pull up reports.
Cons
The software itself is not very easy to use. Requires multiple entries for one item and not commercial friendly at all.
Marty
Company size: 1 employee
Industry: Real Estate
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
October 2018
Lisa has been helping me set up the account and I give her a 10
Seems like it will be good to work with
Pros
Need to use it a little longer. I need to use for a few months before I can figure out the pros and cons.
Cons
SAA. I need to use for a few months before I can figure out the pros and cons.
