CICTotal Manager software


CICTotal Manager is a property management solution that offers management tools for rental properties including multi-family housing, commercial buildings, affordable housing and portfolios with a mixture of clients. This cloud-based system is accessible from anywhere, allowing users to manage properties in the office or on the go and see updated statistics on their business in real time.

CICTotal Manager is SSL encrypted to ensure data is as secure as possible. Residents’ information is kept private when applying online or using the tenant portal. Residents are automatically billed based on customized rules, and payment and late fees are collected online. The property management tool allows users to schedule and track maintenance tasks and communicate directly with residents through the tenant portal.

Tenant screening is made possible through the built-in screening tool. Through the ‘apply online’ feature, users can check applicants’ credit, credit score, criminal history and eviction record. The system includes video tutorials, monthly product updates and support from the tech team.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

4 Reviews of CICTotal Manager

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  • Robert from Match Property Managers

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    May 2018

    Excellent quality of product and amazing personal customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Carlos is amazing . This company really cares about their customers success

    Pros

    The ease of use of the product . The ability to manage everything in one software . Carlos has given me as much personal attention as I have needed in order to get comfortable with the program

    Cons

    Can't seem to find any. I have tried a lot of other programs and not one of them have given me what I needed

    This review was submitted organically. No incentive was offered
    Review Source
  • Brenda from Border demo

    Specialty: Commercial

    Number of employees: 2-10 employees

    May 2018

    Very complicated software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The price of the software is reasonable and has a lot of pontential but they do need make adjustments to the way you pull up reports.

    Cons

    The software itself is not very easy to use. Requires multiple entries for one item and not commercial friendly at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Desire from Caspian Enterprises

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    January 2018

    Easy to Use and Inexpensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thank you,everyone who works with you all to make everything amazing!

    Pros

    The support team!!! The product is new and has improved immensely since we first started using them all thanks to the support team and their eagerness to make our experience the best.

    Cons

    No true prospect management integration yet. I have been informed this is a work in progress. Thank you!

    This review was submitted organically. No incentive was offered
    Review Source
  • Bianca from The CT Property Manager

    Specialty: Residential / Single-family

    Number of employees: 1 employee

    September 2017

    Frustrating software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software needs to be simplified, and much more development needs to go into the product before they roll it out to customers.

    Pros

    The customer support and team backing this product is phenomenal. They reply quickly, fix software glitches, and add your ideas into development.

    Cons

    The software is very lackluster and involves too many steps to input information. I was constantly met with error codes if information wasn't entered a certain way, and the website didn't offer simple features that are necessary. For example: If you are managing an apartment with 2 residents, both residents couldn't log into a resident portal to make a payment...and if the 2nd person logged in, it would cancel the 1st resident's account registration making them both start from square 1 and ultimately be uninterested in using the site.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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