CondoCommunities.com software


9 reviews(4.5/5)
9 reviews(4.5/5)

CondoCommunities.com is a property management solution that provides resident and management portals for the condominium management industry. The solution helps homeowners associations (HOAs) maintain communication with residents by sending notices, announcements and newsletters through emails and the resident portal.

CondoCommunities.com enables users to upload building documents, by-laws and board minutes for residents. Residents can submit service requests online, and the service request module tracks request records and communication until requests are resolved.

Residents can distribute information about community events through the resident portal. The software helps users to manage amenity bookings and payments online. Users can conduct resident surveys, and residents can submit suggestions for property managers through the resident portal. CondoCommunities.com also provides an incident reporting module.

Pricing is per building per month. Support is offered over the phone and via email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

9 Reviews of CondoCommunities.com

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  • Martha from GPM PROPERTY MANAGEMENT

    Number of employees: 11-50 employees

    June 2017

    Has facilitated communication with residents at each of my properties.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased ability to work on other tasks as it has saved me tons of time trying to compose notices and compile information for residents.

    Pros

    Allows management to communicate effortlessly with residents. All information in one area. User friendly!

    Cons

    Nothing. The interface is very userfriendly, however it could be made a little more visually appealing.

    Review Source: Capterra
  • Ella from Private.

    Number of employees: 51-200 employees

    December 2016

    Great tool for condo managers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is an excellent tool to keep the condo records, letters, residents information, contractors info, etc. Excellent tool when you need any info outside of the office. Helpful and timelt customer service.

    Pros

    Simple
    Quick
    User friendly
    Lots of data storage features
    Could be accessed anywhere

    Cons

    Needs feature to send mass email
    Send txt messages
    Txt to voice messages

    Review Source: Capterra
  • Greg from Brae Glen Condominiums

    May 2016

    Quite an impressive breadth of solution

    Ease-of-use
    Quality
    Support

    Over the years, I have evaluated and/or tried a number of Condo Management solutions, including a number of web based offerings. I've found many to be deficient in some or many areas, however the breadth of the solution offered by Condo Communities seems quite thorough. Even more importantly though is that the company appears more than willing to listen to ideas and actually incorporate them into the offering. I find that very refreshing. Sometimes I have given them an idea and shortly thereafter I'll get an email pointing me to "check out this". Often it might look slightly different than I'd expected, but after testing I'd come to understand why they implemented it as they did and understood it was because they were planning for the future needs too. I was particularly happy to see that there were two or three major "gotchas" that I'd posed to other providers that were taken in stride by Condo Communities. Most of those had to do with legacy data loading, which many solutions don't appear to put much emphasis on. These guys got where I was coming from and either already had the answer built in, or they handled it very quickly. Overall a very good solution. My only outstanding issue really is to do with convincing of the Owners/Residents of the value of using such a tool. A presentation to these stakeholders helps, but getting true buy in and adoption is still a tough nut to crack. Many resort to going back to email or phone to make requests, versus using these sort of tools for what they are meant to be used for.

    Review Source: Capterra
  • Darmanin from PSCC 766

    May 2016

    Software is easy to use and comes in handy, both for Management and Residents.

    Ease-of-use
    Quality
    Support

    Software needs some fine tuning to make it easier to manage. For instance, once is unable to copy and paste when writing up a note in Notices free-style page. Some additional features would also be handy such as a section to send items for approval to the Board. System is at times not as fast as one would like it to be.

    Review Source: Capterra

    Response: CondoCommunities.com, CondoCommunities.com

    May 2016

    Thanks for the review. We are always working on additional features and will do our best to accomodate your request.

  • Andrew from Burlington Condo Board

    May 2016

    Filling an important void

    Ease-of-use
    Quality
    Support

    Condo Communities is filling a very important void between condo residents and their board of directors. Whether it's communicating updates, deliberating over budget decisions, or simply scheduling the availability of amenities, Condo Communities is making these common practices easier and more efficient for everyone involved. We have implemented into our building and the feedback has been fantastic!

    Review Source: Capterra
  • Christina from GPM Management

    May 2016

    Communication is key!

    Ease-of-use
    Quality
    Support

    Condo Communities has been a great asset to the property management industry. Whether you're experiencing this program as a Condo Owner/Resident, Management or Board Member, it is an excellent tool to ensure communication.

    Review Source: Capterra
  • Ariela from Property Management Co

    May 2016

    Very Useful Product

    Ease-of-use
    Quality
    Support

    I used this product for about 6 months. I was very happy with the overall features available and ability to access information world wide.

    Review Source: Capterra
  • Martha from MTCC 1046

    May 2016

    Easy and Useful!

    Ease-of-use
    Quality
    Support

    Condo Communities has been extremely helpful in allowing management to communicate with our extremely busy residents. Sometimes, residents don't take the time to read posted notices, so this tool is extremely useful for residents living in a technology - driven lifestyle! We haven't encountered many issues with the system, but if there is ever anything I require assistance with, the response time is impressive! Hoping to get this program in the other properties I manage in the near future.

    Review Source: Capterra

    Response: CondoCommunities.com, CondoCommunities.com

    May 2016

    Thanks for the feedback!

  • Dragana from Compass Point Real Estsate Services

    May 2016

    OVerall Good

    Ease-of-use
    Quality
    Support

    The program is easy to use, the only issue is that you have to log on to view attachments. It would be great if a person can just hit the notice email and open the document or view the full notice rather than having to log on. Spell check automatically would also be beneficial.

    Review Source: Capterra

    Response: CondoCommunities.com, CondoCommunities.com

    May 2016

    Our new Premier Plus version will allow users to view notices as attachments on email. Appreciate the feedback!

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