We still have money missing. A lot of features there isn’t a way to undo.

I will say the owners sometimes have trouble signing in, or remembering user name or password and we have to reset that on our end.

Another bug that we have been waiting over 1 /12 weeks for them to fix. Their support is the worst I have ever experienced in the IT world.

The software is intuitive and very solid. Tons of features, more than one could possible use, which is great.

I have found this product to be user friendly and allows us to better serve our communities.

We needed something to work with our existing association management software and FrontSteps has working perfectly.

In a short amount of time, we have transformed the overall user experience for our company, yielding positive results.

The worst Product and Support I have ever experienced.

Communication is extremely poor, i find myself every week sending emails with no response, i mean NO response.

The websites we use for our associations have many benefits, and saves the associations money for distributing newsletters, flyers, etc. which is always a good thing.

Ease of Integration with TOPS One and synchronization with  back office functions.

Frontsteps is a great company with professionals who are dedicated to their craft. Always responsive and friendly, I look forward to working with them for a long time to come.

FrontSteps has been very helpful and timely in resolving support questions.

Easy to use and the technical help and customer service are great.

Any time I have reached out to the IT Help Desk they were awesome. This is a great software program and the people behind it are even better.

As the administrative person utilizing this Frontsteps for Association websites, I like the ease of the functions to get done what I need.

There are constraints that do not allow the end user flexibility in undoing or removing  an entry or repairing a mistake.

It allows for many options and different processes that allow the user to perform their job. Another aspect I enjoy is the integrated accounting within the Caliber.

I have been handed over the website without any formal training and do find it difficult to navigate the back end of the site at times.

Lack of response from customer service. Videos supplied didn't work.

Again, being charged a large fee to pay dues seems outrageous to me, again, not sure if this is a fronts steps issue or not.

The files section is not use friendly either. You are unable to drag items/documents from 1 file to another.

Frontsteps is a crappy software package. It is very limited in terms of customizing, they change features without telling clients, their service is bad, and they do not backup their servers.

From an End User Prospective Failed to meet Expectations.

The interface is extremely poor. Naming of menu items and submenus make no sense.

The instructions and how to videos are out dated and no timeframe to update. It’s difficult to speak to a real person, especially with the financial support.

My experience has been a good one. Always helpful and on top of things.

Fairly easy to use although there was no training.

Great place for community to use all tool to communicate with Condo Board of Directors. It as helps BOD to send out bulletins to the community with ease.

Now they don't answer the phone, you leave a message, and/or you submit issue via e-mail and it takes one week before you hear back from them.

Great company, great innovation, the employees are always pleasant.

The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.

Also critical was event management and integration with membership, since the organization's main publicity and fundraising activity is a large bike ride. Web site integration was also attractive.

It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations.

A minor lack of functionality although this was a very mild displeasure.

Easy of use, ability to customize the member database easily and the integrated content management system for a professional website.

Every support request has been taken care off super-quickly. It has been a pleasure to work with the WA team since 2015.

So much had to be manually configured - it was a total time suck.

Every feature you might want is included. Easy to learn - good online support.

Truly grateful for their customer support - very responsive.

Price for managing HOA communities was a little better than some of my other options.

I'm struggling to find something negative to say.

The feature that I like the most is ease of use.

Great team to work with and Wild Apricot provided some great webinars to help us along the way.

Lots of features and descent integration. For 2+ years I loved this software.

It is not cheap but it is definitely worth the cost if you want a good, reliable and membership system with the integrated website.

A great choice and simple solution for an Online Membership Management System.

Members love the easy of managing their own profiles and the other features for member communications.

The software is very comprehensive, robust, and yet easy to use with many automated procedures.

The simplicity yet robust nature of this software is awesome. The user-friendly setups and ease-of-use make it an effective tool to help manage various facets of the organization.

The back office administration generally works really well and the ability to manage events is excellent.

There is little to no support online and it is extreamely difficult to learn to use.

They do a great job with marketing and making it feel user friendly.

Hoping they can keep this excellent service going for a very long time. Also, the support team and responsiveness has always been great.

Good-looking website; easy to edit and expand. Very helpful in running our club.

The WORST Experience - After 4 years of subscription services.

Many of my volunteers are elderly and they can navigate the system just as ease as a techny-teenager.

Overall, my experience with Wild Apricot was positive. The platform provided a comprehensive and user-friendly solution for managing membership-based organizations.

Good but will not renew. They are only interested in the money.

I appreciate the following. Ease in putting together a page on the website.

The website features and options are great, the membership, event  and donation features are wonderful.

I like the robustness of this database. Its user friendly but a very powerful tool.

Ease of use, functionality, and cost are all attractive to our small Associations.

Overall, an excellent value for the investment. Using it has helped our club to implement events more easily and keep the content current.

Wild Apricot definitely solves the membership management nightmare. Support staff are excellent: knowledgeable and courteous.

US Dollar

The FRONTSTEPS Community mobile app serves as a powerful tool that establishes a bridge between community management teams and homeowners. The app's user-friendly interface and advanced features allow community managers to optimize their daily tasks, improve communication with homeowners, and reduce stress, ultimately boosting productivity.

With the app's centralized location, community managers can swiftly respond to homeowners' requests, assign tasks to team members, track progress, and access crucial data. The app ensures seamless operations and efficiency, so that everything runs smoothly without a hitch.

Homeowners can leverage the app's abundance of resources and information available at their fingertips. They can keep up with community news and announcements, pay bills, report issues, and communicate with management teams, all through their mobile device. The app's smart chatbot feature is also a convenient tool that provides instant answers to homeowners' inquiries, 24/7, without having to wait for office hours or speak with a live representative.

Overall, the FRONTSTEPS Community mobile app is an essential technology for any community that seeks to upgrade their management processes and offer an exceptional experience to their homeowners and management teams. By adopting this technology, communities can reclaim their time, focus on more important tasks, and provide homeowners with efficient and convenient communication channels, leading to their satisfaction.

LongDescription

Member Communities

Work Order Creation

Committee Management

Payment Processing

Dues Management

Financial Management

Portfolio Management

Listing Management

Customer Database

Job Management

Calendar Management

Member Database

Scheduling

Contact Management

Lead Management

Email Marketing

Property Database

Election Management

Membership Management

Maintenance Management

Tenant Tracking

Fundraising Management

Residential Properties

Event Management

Work Order Management

Billing & Invoicing

Tenant Portal

Website Management

Chapter Management

Document Management

Member Portal

Owner Portal

Member Directory

For Property Managers

General Ledger

Online Payments

Financial Reporting

File Management

Electronic Payments

HOA Violation Enforcement

Recurring/Subscription Billing

Document Storage

Access Controls/Permissions

SMS Messaging

Bank Reconciliation

Credit Card Processing

Transaction History

Communication Management

Template Management

Accounting

Email Templates

Self Service Portal

Client Portal

Real-Time Notifications

Activity Dashboard

Inspection Management

Reporting & Statistics

Customizable Templates

Expense Tracking

Customizable Branding

Member Communication

Reporting/Analytics

Third-Party Integrations

Maintenance Scheduling

Task Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Please contact FRONTSTEPS for pricing details. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

FRONTSTEPS

Live Online

Webinars

Documentation

Videos

WildApricot is a cloud-based membership management system used by business and trade associations, chambers of commerce, nonprofits, charities, clubs and community organizations. It supports organizations from a few members to 15,000 members in size.


With WildApricot’s website builder, administrators can create both a public website and private pages for members and committees. Widgets—such as event calendars, public and private membership directories and donation forms—can be copied and pasted into the builder.


Prospective members can submit applications through the website, while current members receive automated dues renewal reminders. Additionally, WildApricot’s event management tools let managers create events; list them on the website along with a description, images and a custom online registration form; track which members sign up; and process payments. It can also send reminders and messages to members.


Managers can view all member records to see membership status, event registrations, donations and more.



For Alumni Associations

Job Board

Member Accounts

Newsletter Management

User Management

Online Giving

Barcode/Ticket Scanning

Application Management

Contribution Tracking

Ad hoc Reporting

Online Registration

Invoice Management

For Nonprofits

Attendance Tracking

Registration Management

Customizable Fields

eCommerce Management

Data Import/Export

Campaign Segmentation

Content Management

Mobile Access

List Management

Survey/Poll Management

Membership Renewals

Role-Based Permissions

Social Media Integration

Forms Management

Event Ticketing

Email Reminders

Email Management

Website Integration

Online Calendar

File Sharing

Alerts/Notifications

Attendee Management

Data Visualization

Reminders

Built-In Database

Event Registration

For Religious Organizations

Receipt Management

Accounting Integration

Event Calendar

Donation Management

Member Types

Contact Database

Customizable Forms

A 60 day free trial is available, after which WildApricot is priced as follows:

Personal: $48/month for up to 100 contacts.

Group: $60/month for up to 250 contacts.

Community: $110/month for up to 500 contacts.

Professional: $190/month for up to 2,000 contacts.

Network: $350/month for up to 5,000 contacts.

Enterprise: $420/month for up to 15,000 contacts.

Global: $720/month for up to 50,000 contacts. 

All plans include unlimited admins, free SSL certificate, and support.

FRONTSTEPS vs WildApricot

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