Hostaway

RATING:

4.7

(800)

About Hostaway

Hostaway is the #1 rated, and fastest growing all-in-one vacation rental software for property managers who want to get more bookings with less hassle. Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. We have top-status, plug-and-play integrations with all major travel platforms, so you can easily and reliably synchronize your listings across channels like Airbnb, Vrbo, Booking.com, Google, Expedia, and more. Ready to go pro? Learn why thousands of property managers are using Hostaway to take their vacation rental business to the next level, and will help you: -Increase profitability and occupancy through multi-channel distribution, dynamic pricing and y...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.

Hostaway Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hostaway

1 - 5 of 797 Reviews

Midge

Hospitality, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2022

Support from Hostaway

User Profile

Carlos

Verified reviewer

Management Consulting, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Very satisfied

It is quite intuitive and if you have experience with other systems you adapt quickly.

PROS

It is really designed for Vacation Rentals and has a very user-friendly functionality compared to other similar products. I love the functions with regard to financial reporting and owners. It's amazing.

CONS

It would be nice to be able to manage more rates in the Booking Engine and to have the possibility to translate the content ourselves as well as different languages for the system (as well as being able to change the format of the dates). The calendar and the price editing functions are good but they are missing some small details.

Reason for choosing Hostaway

I have been following the webinars on youtube for some time now and I was particularly intrigued by the ability and desire to improve and continue to innovate.

Reasons for switching to Hostaway

It was not me, but one of my clients. The main reason was that they needed a professional and "all in one" property management system.

Kerry

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

my hostaway review

Its ok but a little over priced for the offerings in our country

PROS

multi platform Channel management and calendar sync

CONS

Doesn't allow for southern time zones...

Reason for choosing Hostaway

Intergration with other software that hasn't worked for our services, dissapointing

Robert

Hospitality, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2024

Not for individual property managers with less than 10 properties

Frustrating and time consuming. I have learned that this software is not, despite extensive marketing plans to attract the small business property management operator (less than 10 properties) This software is not for them.

PROS

I like the idea. If only all the features worked, and they had better more knowledgeable, customer support. Customer support agents are reading from manuals for the most part, and not nearly as educated on the very difficult and expensive software as the on boarding staff are.

CONS

Hidden costs. Only once subscribed did I realize that by handing over management of VRBO properties to my Hostaway software, when I know I’ll be giving a piece of my revenue from those reservations to Hostaway. I pay $50 a month per property for the Hostaway software and I’m very unhappy that I find out that they’re now taking one percent of the revenue from Verbo properties that hostaway has absolutely nothing to do with.

Patrik

Commercial Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

Don’t use Hostaway. You will regret it.

Negative in the extreme. We are having to go to court to try and get money back that hostaway charged us after canceling. Don’t let them get your financial info. You will regret it.

CONS

Hostaway was a total ripoff. Horrible customer support and very difficult to use. And if you do use it you will have a very difficult time getting rid of it. They billed me even after canceling and refused to refund money. And it took weeks to relist properties in VRBO after canceling HOSTAWAY resulting in major losses.