Been using MRI for almost 10 years

Able to run reports with ease; Is user-friendly. Support is always available.

Pros

Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products.

Cons

Works slowly and program often freezes.

Bostonpost fan

Pros

As a Manager, I think this is the best software I have ever worked with. What I like best are the reports. I can pull a report for almost anything, which saves me so much time. The updates run smooth and do not disrupt daily functions and are reviewed prior to the actual update. I currently use a different software for a market property that does not offer me the ability to research previous invoices, print out resident profile information, and the reports are very limited, so I can truly see the difference.

Cons

The only issue I have is the way you close work orders, it is time consuming.

Taking the next step in productivity

Overall, I am very pleased with MRI. It has streamlined our processes and protocols. We are much more efficient.

Pros

The software makes it easier to see our company as a whole. With multiple entities it was cumbersome to continuously jump back and forth between opening company files. Everything now is just a click of the button. I have real time data to work with and it has made my team much more productive in our daily tasks.

Cons

The implementation was not the best. The training process was a little difficult with doing things via web training, etc. I feel like there is so much more that MRI can do for us that we do not know about. I learned about certain items from other webinars since our implementation and have had to go back and set them up on my own. The trainers also do not have accounting knowledge so when you ask something accounting related it sometimes gets lost in translation.

Boston Post does a really great job with funding layering.

Pros

The complexities around affordable housing such as agency, investor, accounting requirements are well managed with Boston Post. This software also has great flexibility in the structure of allowing access by roles, making it easy to manage who in your Company get's to do what within the software. This is VERY helpful.

Cons

There is no perfect software that holds all the the answers. MRI Boston Post makes great effort to listening and addressing matters as they arise.

MRI Software Makes Our Business Run

Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term.

Pros

The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.

Cons

MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.

Generally terrible customer service

Danielle is great. Most of our staff has learned to just wait and speak with her rather than bother with other customer support staff. We've all found Chad to be rude and unhelpful on every occasion. He'll answer questions by saying, "it should work" (but it doesn't and won't confirm) or "just check the help page". He doesn't ever seem to listen to the actual question but rather explains something we already know how to do. For example: we wanted to know if the reoccurring work order function could/would do more than put work on a calendar. We were hoping it would actually generate those work orders and dispatch them automatically. In a discourteous tone he informed us we should have checked the help page (which we always do just to avoid talking to him) and then sent us the help link for how to create a work order. We know how to create a work order. That was not the question. When we called to see if the lottery function could be run by unit size or other parameters Chad told us "it should work" without out bothering to confirm. Well the feature doesn't work like that and it would have been nice to know ahead of time so we could do our own lottery outside of Boston Post.

Pros

Boston Post software is relatively inexpensive when compared to other property management software.

Cons

Makes even what should be simple functions convoluted and/or generally arranged poorly. Customer service is pretty awful with the exception of ONE person.

Bostonpost Review

Pros

I like it's management of the complexity of layered funding.

Cons

There is nothing at this point that I can say about Bostonpost that is displeasing.

MRI is very easy to use!

I like this platform loads better than OneSite because of the ease of access of information and reports

Pros

I like that it is easy for first time leasing agents to navigate.

Cons

lead tracking could use a bit of an update

Property manager - Use daily.

Pros

The icons/shortcuts make getting places easy in the software.

Cons

Closing out work orders is a little monotonous. We need an easier, clearer way.

MRI Review

We use MRI for AR and Budget and Forecasting the product allows us to store and capture data at the tenant level and roll-up the data to accounts before we transfer to the General Ledger.

Pros

The product is relatively easy to use we do encounter turnover and we are able to bring train users very quickly. MRI does allow for customization we do require customizations to meet the needs of our business. Also the support required for MRI is minimal compared to other options.

Cons

I would like to see the reporting enhanced currently we use other 3rd party applications for reporting because the standard MRI reporting does not meet our needs.

MRI Bostonpost for Affordable Housing.

Pros

- Bostonpost makes accounting for Affordable Housing a must. Security is simple to set up and assure the sensitive information is not exposed .

Cons

- Customer service takes for ever to resolve issues. Closing work orders are tedious and time consuming. I feel as if the issues take weeks at a time to get resolved.

Diane's Review

I love it. But Yardi has a few things better than MRI.

Pros

Easier to use than Yardi. MRI reports are prettier than Yardi.

Cons

Drop Down boxes in AP does not work. It is easier to drill down in Yardi. Stacking Plans are hard to read. Stacking Plans can not download to excel. Printing Income Statement - suppress zeros does not work for our Custom Report. Yardi downloads to excel are 100% better than MRI.

Good Product

Good product for office and retail properties.

Pros

Very user friendly and meets all of our needs.

Cons

Customer support is slow sometimes and there are a few glitches that never seem to get cleared up but you can usually find a work around

Okay product

Service is good.

Pros

It does the job, however wanted much more flexibility and functionality. To date we have been disappointed.

Cons

Though it would be easier to use. It is not intuitive.

Challenging but effective

I use MRI as a commercial real estate administrator manage accounts payable and accounts receivable. It has helped me deliver clear and accurate reports to my managers, clients and tenants and once you get used to navigating it - which can take awhile - it is one of the most important tools of my job.

Pros

MRI provides an accurate, in-depth view of financial data. It has multiple functions and there are many, many different types of reports that you can run, making it a versatile and steadfast financial tool. I like the ability to run quick rent rolls, ledgers, aged reports and variance analysis which are reports that I need everyday to do my job.

Cons

MRI is not as easy to learn as Yardi and you have to be very careful with your parameters or the report will fail to generate. This can get frustrating when you don't realize which parameter is incorrect. I have also had multiple issues with reports failing to generate through no fault of the parameters set and depending on the size of the report it sometimes can take as long as a few minutes to load.

MRI Software Review

We have a fairly small real estate company. We only do commercial properties in MRI currently (not multi-family yet). We decided to start using MRI upon forming the company knowing we were growing rapidly. We only have about 250 commercial leases so the total software cost is probably expensive on a per lease basis but it is well worth having it in place now instead of using something cheaper and then having to do a large complex implementation. My overall experience with MRI is positive and would recommend to anyone in the industry.

Pros

Been a user of MRI for many years. I implemented it twice at two different companies but have used it at three companies. I have used web and windows version. I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available. MRI has always been very responsive to helping me address my needs whether it be an issue with the software, a mistake I made or a customization question.

Cons

I wish the communication center was quicker. We use the web version and sometimes the reports take several minutes to become available and sometimes the messages don't appear at all and we have to logout and get back in to reset.

Change is scary - but sometimes you just have to leap!

Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine and rainbows but I have to say that MRI listens to its clients. They don't always get things right in the beginning but they have always taken our feedback and used it to evolve their offerings. We have worked with a number of other 'industry-leading' software companies and have never had the kind of interactive experience we have had at MRI.

Pros

We migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it!

Cons

Growing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI.

MRI SOFTWARE - REVIEW FROM PUBLIC HOUSING PERSPECTIVE

MRI is always willing to listen to what we would like to do. They see if their software can adapt to our "wish list" of changes. MRI has involved the users to come up with screen design and software design to help make our jobs easier and the software better.

Pros

Our previous software vendor, Tenmast, was purchased by MRI. Seeing what software was being developed for the Public Housing arena was great. Many features of MRI's current real estate software is being incorporated into our existing software and new products are coming out. MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds. A vendor's software that works against your core business software. The vendor selection is fantastic. MRI has also rolled out new features for the Public Housing market that is helping us get our jobs done better and faster. We can't wait for the newest software to come out.

Cons

We have not been able to take full advantage of the MRI software as this is being worked on now. The release date is not until sometime in mid 2021. I see so many features in MRI plus their reports that I could utilize now but must wait.

Happy Software is great.

Housing Pro is very helpful for managing our housing program.

Pros

All the reports that are generated by the software are top notch.

Cons

Sometimes it fails when sending files to the HUD/PIC website. But other than that no problems.

No customer service since ownership changes and a complete lack of understanding during lockdown

When they changed to MRI they changed the way they accepted payments. However they omitted to tell me that 1. They had been bought over by this company from America. 2. They had cancelled the quarterly direct debit and then sent a huge bill. 3. Refused to pause their system during lockdown despite the fact that we were not allowed to write new business. 4. When I asked them for proof that they had informed me of the new payment procedure refused to supply me with any proof whatsoever and claimed " There were press releases informing everyone we had been bought over" To date I have a site I have paid for which is written in a medium that most people can't convert and the site I have paid for is totally unusable. I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with.

Pros

It was a good package and the site I paid for to built was excellent as was their help but this is when they were Thesaurus when they were bought over by MRI this all changed unfortunately!

Cons

Liked most of it and the team Thesaurus BEFORE THEY WERE BOUGHT OVER were most helpful