MRI Bostonpost Software
Bostonpost Technology Property Manager provides cloud-based software and services to thousands of properties managing affordable housing accross the US. All Federal and State funding programs are supported, including housing subsidized by the USDA, HUD, Tax Credits and Public Housing.
The solution allows users to access accounting, tenant certification and track maintenance from a centralized location. It can be modified for any specific funding program and also provides a platform to support layered funding.
Property Manager is able to support businesses of all sizes and funding types and covers everything from user licenses and hosting services to all software maintenance and enhancements.The monthly subscription also includes customer care, ranging from setup to post-implementation. The solution also provides automatic forms and income level updates for all State and Federal affordable housing programs.
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Real-time dashboard summary -
Smart waitlist processing -
Automated HUD 50059 form -
Automated LIHTC TIC form -
Maintenance/work order module -
Integrated financials/accounting
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8
15 Reviews of MRI Bostonpost
Leah from LaCroix Court Apartments
Specialty: Affordable Housing
Employees number: 2-10 employees
January 2018
January 2018
MRI Bostonpost for Affordable Housing.
Pros
- Bostonpost makes accounting for Affordable Housing a must. Security is simple to set up and assure the sensitive information is not exposed .
Cons
- Customer service takes for ever to resolve issues. Closing work orders are tedious and time consuming. I feel as if the issues take weeks at a time to get resolved.
Jaime from Ithaca Neighborhood Housing Services
Specialty: Affordable Housing
Employees number: 51-200 employees
June 2017
June 2017
Generally terrible customer service
Danielle is great. Most of our staff has learned to just wait and speak with her rather than bother with other customer support staff. We've all found Chad to be rude and unhelpful on every occasion. He'll answer questions by saying, "it should work" (but it doesn't and won't confirm) or "just check the help page". He doesn't ever seem to listen to the actual question but rather explains something we already know how to do. For example: we wanted to know if the reoccurring work order function could/would do more than put work on a calendar. We were hoping it would actually generate those work orders and dispatch them automatically. In a discourteous tone he informed us we should have checked the help page (which we always do just to avoid talking to him) and then sent us the help link for how to create a work order. We know how to create a work order. That was not the question.
When we called to see if the lottery function could be run by unit size or other parameters Chad told us "it should work" without out bothering to confirm. Well the feature doesn't work like that and it would have been nice to know ahead of time so we could do our own lottery outside of Boston Post.
Pros
Boston Post software is relatively inexpensive when compared to other property management software.
Cons
Makes even what should be simple functions convoluted and/or generally arranged poorly. Customer service is pretty awful with the exception of ONE person.
Sandie from Baldwin Real Estate
Specialty: Affordable Housing
September 2016
September 2016
Boston Post does a really great job with funding layering.
Likes Best
The complexities around affordable housing such as agency, investor, accounting requirements are well managed with Boston Post. This software also has great flexibility in the structure of allowing access by roles, making it easy to manage who in your Company get's to do what within the software. This is VERY helpful.
Likes Least
There is no perfect software that holds all the the answers. MRI Boston Post makes great effort to listening and addressing matters as they arise.
Recommendations
If compliance is your concern, this is the software for you!
Lisa from Baldwin Real Estate Corporation
Specialty: Apartments / Multi-family
October 2014
October 2014
Property manager - Use daily.
Likes Best
The icons/shortcuts make getting places easy in the software.
Likes Least
Closing out work orders is a little monotonous. We need an easier, clearer way.
Recommendations
Think about how you most commonly use Bostonpost and your daily experiences.
Catherine from Baldwin Real Estate Corp
Specialty: Affordable Housing
October 2014
October 2014
Bostonpost fan
Likes Best
As a Manager, I think this is the best software I have ever worked with. What I like best are the reports. I can pull a report for almost anything, which saves me so much time. The updates run smooth and do not disrupt daily functions and are reviewed prior to the actual update. I currently use a different software for a market property that does not offer me the ability to research previous invoices, print out resident profile information, and the reports are very limited, so I can truly see the difference.
Likes Least
The only issue I have is the way you close work orders, it is time consuming.
Recommendations
If you mean others that may be considering this software, then I would highly recommend it.
Sandie from Baldwin Real Estate
Specialty: Affordable Housing
October 2014
October 2014
Bostonpost Review
Likes Best
I like it's management of the complexity of layered funding.
Likes Least
There is nothing at this point that I can say about Bostonpost that is displeasing.
Recommendations
If you are looking for compliance software, Bostonpost should be on your list of ones to consider, as it does compliance very well.
June 2018
June 2018
Great Software, Easy to Learn
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
MRI web is pretty est to use. There a minimal steps compared to MRI windows. User interface looks really nice and is pretty self explanatory.
Cons
When something goes wrong (latency, reports not updating correctly, etc.) it can take some time for MRI to fix it on the back end. It's also quite difficult to communicate with their customer support team. I feel like they all have 80% knowledge of the software and often you "figure it out together".
Haley from Southwood Realty
March 2018
March 2018
Without MRI, it would be impossible to manage our properties!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I love the organization MRI used to keep our property running smoothly. I love that I can pull a boxscore to review our leads and know where our traffic is coming from. The reports make it easy to keep up with the multiple things going on at a property. This software keeps you updated, has too many wonderful features to list, and should be used at every property management company!
Cons
Because of the in-depth and multi-functional system, MRI can take some time getting used to and time learning. After some practice, MRI will be your best friend and you will wonder how you did it without it!
March 2018
March 2018
Robust partnerships, multitude of options, open and easy to communicate with other systems
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We gain the ability to give out clients option to select from many partners, to utilize the newest platforms, and to cross over many areas (commercial, residential, public, etc.)
Pros
I like the options it provides and the unified experience it offers. I enjoy the ability to integrate with other software if I do not pick one of their products. They have options for commercial and public options and are rapidly growing to support a larger market. They are also an international company and have been around for many years.
Cons
So far the only thing that seems to be a negative is that support is mainly pointing to documentation and training is pushed to be mainly web but this can also be a good thing to save money, time, and travel.
February 2018
February 2018
Great to work with and easy to customize but customer support is terrible
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs
Cons
upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change.
Rosa from CREC
Employees number: 51-200 employees
October 2017
October 2017
Been using this software for more than 20 years very user friendly
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Automation, structure, speed.
Pros
Modules are very easy to use. Admin role is very straight forward especially for user security. Able to fix quite a few things behind the scenes through SQL.
Cons
WEB side a bit cumbersome not as fast as the windows. Budgeting module lacking needed reports. Recoveries module not as user friendly as the rest of the software.
Jason from Cezanne Recruiting
Employees number: 2-10 employees
September 2017
September 2017
Value packed software, accounting rich with strong ability to integrate w/ other software
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
easier than most other accounting software
Pros
The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.
Cons
not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.
Rebecca from Land Advisors Organization
Employees number: 51-200 employees
July 2017
July 2017
Great product - but overpriced
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
User friendly with great customer support.
Pros
The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data
Cons
Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.
Annette from NPMA
June 2017
June 2017
Intuitive and easy to use and manage.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner.
MRI is always working on incidents within the system and releasing CMU's.
Cons
As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general.
Rebecca from Land Advisors Organization
Employees number: 51-200 employees
November 2016
November 2016
Not just for Property Management
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I've used MRI for over 10 years. When taking a new position with a real estate firm, that does not do PM, I pushed to change systems from MAS90 to MRI. Such a great change! The functionality of the system is wonderful, and we love how we can run consolidated reports.
Pros
User friendly
Cons
Nothing about the software, however I don't love the annual increases we pay to use it.
