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MRI Bostonpost Software

16 reviews(4.0/5)
16 reviews(4.0/5)

Bostonpost Technology Property Manager provides cloud-based software and services to thousands of properties managing affordable housing accross the US. All Federal and State funding programs are supported, including housing subsidized by the USDA, HUD, Tax Credits and Public Housing. 

The solution allows users to access accounting, tenant certification and track maintenance from a centralized location. It can be modified for any specific funding program and also provides a platform to support layered funding.

Property Manager is able to support businesses of all sizes and funding types and covers everything from user licenses and hosting services to all software maintenance and enhancements.The monthly subscription also includes customer care, ranging from setup to post-implementation. The solution also provides automatic forms and income level updates for all State and Federal affordable housing programs.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 8

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16 Reviews of MRI Bostonpost

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  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Vendor management and reporting for over seven years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that MRI interface is user-friendly and the reports are easy to run. I also like that the reports can be exported to PDF as well as Excel spreadsheets.

    Cons

    Since my company has been using the web-based version of MRI, MRI X, it has increased the start up time. When before it took a couple of seconds for the program to load, it can take up to 1-2 minutes for it to load now. Not too bad, but it can seem like forever when you need to run a report or enter a new vendor in a rush.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    Great Software, Easy to Learn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    MRI web is pretty est to use. There a minimal steps compared to MRI windows. User interface looks really nice and is pretty self explanatory.

    Cons

    When something goes wrong (latency, reports not updating correctly, etc.) it can take some time for MRI to fix it on the back end. It's also quite difficult to communicate with their customer support team. I feel like they all have 80% knowledge of the software and often you "figure it out together".

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Haley from Southwood Realty

    March 2018

    Without MRI, it would be impossible to manage our properties!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the organization MRI used to keep our property running smoothly. I love that I can pull a boxscore to review our leads and know where our traffic is coming from. The reports make it easy to keep up with the multiple things going on at a property. This software keeps you updated, has too many wonderful features to list, and should be used at every property management company!

    Cons

    Because of the in-depth and multi-functional system, MRI can take some time getting used to and time learning. After some practice, MRI will be your best friend and you will wonder how you did it without it!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    Robust partnerships, multitude of options, open and easy to communicate with other systems

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We gain the ability to give out clients option to select from many partners, to utilize the newest platforms, and to cross over many areas (commercial, residential, public, etc.)

    Pros

    I like the options it provides and the unified experience it offers. I enjoy the ability to integrate with other software if I do not pick one of their products. They have options for commercial and public options and are rapidly growing to support a larger market. They are also an international company and have been around for many years.

    Cons

    So far the only thing that seems to be a negative is that support is mainly pointing to documentation and training is pushed to be mainly web but this can also be a good thing to save money, time, and travel.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    February 2018

    Great to work with and easy to customize but customer support is terrible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs

    Cons

    upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Leah from LaCroix Court Apartments

    Specialty: Affordable Housing

    Number of employees: 2-10 employees

    January 2018

    MRI Bostonpost for Affordable Housing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Bostonpost makes accounting for Affordable Housing a must. Security is simple to set up and assure the sensitive information is not exposed .

    Cons

    - Customer service takes for ever to resolve issues. Closing work orders are tedious and time consuming. I feel as if the issues take weeks at a time to get resolved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Rosa from CREC

    Number of employees: 51-200 employees

    October 2017

    Been using this software for more than 20 years very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Automation, structure, speed.

    Pros

    Modules are very easy to use. Admin role is very straight forward especially for user security. Able to fix quite a few things behind the scenes through SQL.

    Cons

    WEB side a bit cumbersome not as fast as the windows. Budgeting module lacking needed reports. Recoveries module not as user friendly as the rest of the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jason from Cezanne Recruiting

    Number of employees: 2-10 employees

    September 2017

    Value packed software, accounting rich with strong ability to integrate w/ other software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easier than most other accounting software

    Pros

    The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

    Cons

    not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Rebecca from Land Advisors Organization

    Number of employees: 51-200 employees

    July 2017

    Great product - but overpriced

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    User friendly with great customer support.

    Pros

    The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data

    Cons

    Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.

    Review Source: Capterra

  • Jaime from Ithaca Neighborhood Housing Services

    Specialty: Affordable Housing

    Number of employees: 51-200 employees

    June 2017

    Generally terrible customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Danielle is great. Most of our staff has learned to just wait and speak with her rather than bother with other customer support staff. We've all found Chad to be rude and unhelpful on every occasion. He'll answer questions by saying, "it should work" (but it doesn't and won't confirm) or "just check the help page". He doesn't ever seem to listen to the actual question but rather explains something we already know how to do. For example: we wanted to know if the reoccurring work order function could/would do more than put work on a calendar. We were hoping it would actually generate those work orders and dispatch them automatically. In a discourteous tone he informed us we should have checked the help page (which we always do just to avoid talking to him) and then sent us the help link for how to create a work order. We know how to create a work order. That was not the question. When we called to see if the lottery function could be run by unit size or other parameters Chad told us "it should work" without out bothering to confirm. Well the feature doesn't work like that and it would have been nice to know ahead of time so we could do our own lottery outside of Boston Post.

    Pros

    Boston Post software is relatively inexpensive when compared to other property management software.

    Cons

    Makes even what should be simple functions convoluted and/or generally arranged poorly. Customer service is pretty awful with the exception of ONE person.

  • Annette from NPMA

    June 2017

    Intuitive and easy to use and manage.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner.
    MRI is always working on incidents within the system and releasing CMU's.

    Cons

    As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general.

    Review Source: Capterra

  • Rebecca from Land Advisors Organization

    Number of employees: 51-200 employees

    November 2016

    Not just for Property Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used MRI for over 10 years. When taking a new position with a real estate firm, that does not do PM, I pushed to change systems from MAS90 to MRI. Such a great change! The functionality of the system is wonderful, and we love how we can run consolidated reports.

    Pros

    User friendly

    Cons

    Nothing about the software, however I don't love the annual increases we pay to use it.

    Review Source: Capterra

  • Sandie from Baldwin Real Estate

    Specialty: Affordable Housing

    September 2016

    Boston Post does a really great job with funding layering.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The complexities around affordable housing such as agency, investor, accounting requirements are well managed with Boston Post. This software also has great flexibility in the structure of allowing access by roles, making it easy to manage who in your Company get's to do what within the software. This is VERY helpful.

    Cons

    There is no perfect software that holds all the the answers. MRI Boston Post makes great effort to listening and addressing matters as they arise.

  • Lisa from Baldwin Real Estate Corporation

    Specialty: Apartments / Multi-family

    October 2014

    Property manager - Use daily.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The icons/shortcuts make getting places easy in the software.

    Cons

    Closing out work orders is a little monotonous. We need an easier, clearer way.

  • Catherine from Baldwin Real Estate Corp

    Specialty: Affordable Housing

    October 2014

    Bostonpost fan

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    As a Manager, I think this is the best software I have ever worked with. What I like best are the reports. I can pull a report for almost anything, which saves me so much time. The updates run smooth and do not disrupt daily functions and are reviewed prior to the actual update. I currently use a different software for a market property that does not offer me the ability to research previous invoices, print out resident profile information, and the reports are very limited, so I can truly see the difference.

    Cons

    The only issue I have is the way you close work orders, it is time consuming.

  • Sandie from Baldwin Real Estate

    Specialty: Affordable Housing

    October 2014

    Bostonpost Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like it's management of the complexity of layered funding.

    Cons

    There is nothing at this point that I can say about Bostonpost that is displeasing.

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