mycloud PMS vs Xero

RATING:

4.4

(29)

mycloud PMS has 29 reviews and a rating of 4.41 / 5 stars vs Xero which has 2882 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (29)
4.4 (2882)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 16, 2024
May 15, 2024
Pros/Cons
  • Pros

  • Features of the softwares are good , Report can be customized based on user requirement.
  • Checking occupancy, Revenue with one click is an excellent pocket note for us. This software requires no training as it is easy to learn with few basic knowledge in a PMS.
  • Cons

  • Lack of of face to face interaction reduces the confidence level initially. Lack of face to face interaction also makes request for changes/customization a lot more difficult.
  • For now, we only the total of the whole month. And we don't get dummy bookings for the NO SHOW.
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  • Pros

  • The customer service has been amazing and every time I have a question or need help, there is either a video or the service has been prompt and educational.
  • Ease of use and great functionality - very easy to export desired reports.
  • Cons

  • Customer Service was horrible. You could not talk to someone when you wanted to.
  • The single most annoying thing about it is the support.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos