The QuickFMS software has created 100% transparency within our service request and complaint management system. Today at the time of writing this, our customer satisfaction rate is up by 112%. As a transcription service provider, our challenge was virtual staff and flexible hours at the office. But this software can be accessed anywhere and any time making it easy for us. QuickFMS’ help desk software seamlessly integrated with our CRM system to enable us to handle customer issues with an automated ticket-based system. For every customer email or on-site chat, a new ticket gets automatically raised, and the concerned representative is notified through email and a push notification on the phone. As a manager, I can even track vendor committed SLAs and response times.

We had a few problems that were resolved with assistance from the customer support. They were helpful. Great product and great team!

Overall good product.

Very easy to use and product is designed as per customer requirement. We have been using since last 2+ years and support team is awesome and take care of each every small small request. Vijay and team is doing a grate job.

Sometime slow and map takes more time in loading

The overall support for this product is not as it was earlier when we started to use, mainly there is lot of team movement and this has hampered the support a lot. Also, they need to upgrade to other similar solutions in market which have great options as compared.

Covers all the basic needs for a facility management dept., easy to use and will meet your needs if you are looking for basic solutions

The modules get affected whenever there is a system update and product doesnt show consistency which affects usage

Online tracking of all Requests with TAT (Helpdesk Module) Proper Escalations within the set Levels (Helpdesk Module) Online monitoring of availability of Workstations (Occupancy & Vacant) - (Space management Module) Good Support available whenever required.

Nothing worth a mention. But if at all its mandatory it would be the reports as it would take some customization as per requirement.

This product is extremally good and helping us to track and close all open issues related to admin and operations

Ticketing tool with TAT calculation, Checklist Module

Checklist module should have auto ticket login if something wrong in checklist module