Ratings & Reviews

Overall Rating

4.68 / 5 (911)

4.59 / 5 (1,038)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 1, 2020

May 29, 2020

Pros/Cons

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customization. Very flexible options.

  • Cons

  • Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.

  • The interface could use some additional options with potentially a more modern style, but otherwise works very well.

  • Pros

  • Very good pricing and pretty reliable... Love it!

  • How easy and wonderful this software works it’s easy to pick up and to learn all about it without any struggles

  • Cons

  • It can be difficult to track employee errors in this system. It's wonderful for small-scale businesses, but I wouldn't particularly recommend it to a large company.

  • Few issues with dropping the integration link to Asana, but resolved quickly

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots