Gotmerchant.com Software

Pros

This has been overall the best merchant I've worked with. I can brag about the software but what makes them shine is their awesome team of Customer Support.

Cons

Got in touch with their Customer Service because one day the system froze and had Customer Support walk us through every little detail until we got everything working again.

Likes Best

The product works very well. We've had very little "down" time with the POS, which is important for any business. Updates occur fairly seemlessly, and without work on the front end.

Likes Least

We initially had some trouble with the accounting department, but that has since gone away.

Recommendations

This is great restaurant software that requires little time and effort once operational. "Office" features for managers are also quite nice, and integrated into the normal package.

Likes Best

Easy to use and reliable. I'm familiar with the brand and I trust it.

Likes Least

There is nothing I like least, so far I have had no problems with it.

Recommendations

Give it a try. You will fall in love with a brand you can rely on.

Likes Best

They did the credit card vendor search for me and offered me two solutions.

Likes Least

It was a little confusing when I encountered an issue going between the CC vendor and Gotmerchant.com.

Recommendations

Get a clear path as to how to resolve problems between Gotmerchant and Sage Payments.

Likes Best

Very responsive, and the system is tailored to my business.

Likes Least

I guess if I could have anything better, it would be to have a rep living in our neighborhood. Otherwise, all is fine.

Recommendations

It is tailored for the hospitality industry. They make it easy to get support and are very helpful. In addition, they have very good follow-up to insure that you are satisfied.

Likes Best

I like the ease of use and integration with other systems.

Likes Least

Lack of backend access to system - I should be able to control data by editing db lists/objects, not just through the UI.

Recommendations

Ease of use is key - training employees is expensive and inconvenient.

I really like the Gotmerchant.com POS so far. I have had it for a week or so. I would like to very much to brag on your staff right now. I've spoken to tech support several times this week and they have all been very helpful and polite. Thank you very much to my salesman, who sold me on the system.

I would like to very much commend Steve Merchant in particular. He has helped me a lot during my training sessions, not only by answering my questions and going forward with programing the changes that I needed to happen, but having an extensive knowledge of the functionality of the system to the point of suggesting things that I had not considered. He is a top notch guy who really knows his stuff. His actions have streamlined the user experience, vicariously boosted moral in the restaurant, making me look so smart while telling the owner how easy it is to use the POS and all of the things we have been able to accomplish. Thanks to everyone!

Overall, we like the POS system but most of all, we are very happy with the Tech/Customer Support, especially from Curtis. The POS system has made it easier to track sales in detail. Since we moved to a more strategic place and a very user friendly POS system, our sales have been wonderful. Thank you for making a product that works for and with us.

Very happy with the product and service!

I'm very happy with the system. It's simple, easy to use and program.

When starting my business, I was trying to make life as easy for myself as possible. As I researched the mountain of different companies I could have gone with, Gotmerchant.com consistently came up as a top contender, and I now know why. The service and support has been excellent from the beginning. My point of sale system is modern and works just how I need to it work. Whenever I have a problem I get prompt service and technical support to resolve it.

As a small business owner, Gotmerchant.com POS has provided us with a tremendous amount of flexibility and room for expansion without having to worry or stress about the growth of our business and the impact that it would have on our customers during the retail checkout process.

The system works great, there's been a few hiccups, but the response to resolve those issues has been stellar. I highly recommend this system to any small business owner looking for streamlined reporting and tracking that you can only dream about in terms of daily receipts, taxes, finances, and product inventory. Fantastic stuff.

This system has proved itself over and over again. It is extremely user friendly and none of our staff have a problem learning it quickly. Being able to track our sales immediately is a big plus for us when we are determining what to keep, delete or add to our menu. Daily closeout is easy and quick. We are extremely happy with the system.

I have had a couple of problems with the machinery Gotmerchant.com sent. They have all been relatively minor issues. I will say that the customer support system is one of the best I have encountered. Their people are prompt and knowledgeable. They don't waste my time, and cut right to the heart of the problem, even if they can't always correct it. The support team and pricing system, are without a doubt Gotmerchant.com's strongest assets.

So far we are very happy with the system. Since we are new to the system, it took some time getting used to it. Overall, it is a very good system. However, I'm not sure if the credit card rates are the best when compared to other companies. I also like that we can order paper rolls and only pay for shipping costs. That is an added bonus.

The system has been fantastic since the moment it was installed, and all without the huge outlay needed with all the other POS systems. Our sales have definitely increased and I love being able to track and reward my regular customers with the customer database.