--- title: "IndicaOnline Software Reviews, Demo & Pricing - 2026" description: "Review of IndicaOnline Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/retail/indicaonline-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / IndicaOnline Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/indicaonline-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/indicaonline-profile/alternatives/) # IndicaOnline Review From $240-$680/month Free trial 4 plans Wondering if IndicaOnline is right for your organization? Our Retail POS System Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview IndicaOnline 3.9 [(31)](https://www.softwareadvice.com/retail/indicaonline-profile/reviews/) Pricing Starting at $240.00 per feature per month ### About IndicaOnline IndicaOnline is a cloud-based cannabis point-of-sale (POS) solution that helps marijuana businesses and dispensaries process transactions and manage daily operations. Key features include patient and physician verification, inventory tracking, customer management, an offline mode, automated state reporting, smart order assignment for delivery, and additional features like Open API for third-party website integrations, SWIPE - POBS to accept cashless payments, RFID scanners for inventory management, Driver app for efficient delivery and more. IndicaOnline helps users to enter and manage inventory, track sales metrics and generate invoices. Users can also work remotely using a mobile device. Staff roles and permissions can be configured as needed, and the solution also supports multiple locations. Cannabis POS software by IndicaOnline streamlines administration, electronic medical records and innovative data management tools to expenses and collections. Supported hardware components include receipt printers, barcode scanners, scales and cash drawers. The solution is compatible with iPads but can also be accessed from desktop computers and other mobile devices. Additionally, Indica... Online is HIPAA compliant and stores data online with 256-bit grade SSL encryption. IndicaOnline offers services on a monthly subscription basis that includes 24/7 support via phone and email. Wondering if IndicaOnline is right for your organization? Our Retail POS System Software selection experts can help you in 15 minutes or less. ## IndicaOnline User Interface ## Popular IndicaOnline Alternatives Main Product IndicaOnline 3.9 [(31)](https://www.softwareadvice.com/retail/indicaonline-profile/reviews/) Ratings Breakdown - 3.97Ease of use - 3.89Value for money - 3.59Customer support - 3.87Functionality Pricing Starting at $240.00 per month Get Price Alternative Product [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/) 4.9 [(671)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) Ratings Breakdown - 4.85Ease of use - 4.64Value for money - 4.72Customer support - 4.79Functionality Pricing Available upon request Get Price Alternative Product [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) 4.6 [(389)](https://www.softwareadvice.com/retail/boulevard-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.51Value for money - 4.65Customer support - 4.39Functionality Pricing Starting at $176.00 per month Get Price Alternative Product [Clover](https://www.softwareadvice.com/retail/clover-profile/) 3.8 [(580)](https://www.softwareadvice.com/retail/clover-profile/reviews/) Ratings Breakdown - 4.01Ease of use - 3.41Value for money - 3.24Customer support - 3.77Functionality Pricing Available upon request Get Price Alternative Product [Shopify](https://www.softwareadvice.com/retail/shopify-profile/) 4.5 [(6711)](https://www.softwareadvice.com/retail/shopify-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.29Value for money - 4.35Customer support - 4.43Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) 4.6 [(3033)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.50Value for money - 4.35Customer support - 4.54Functionality Pricing Starting at $49.00 per month Get Price ## IndicaOnline Pricing and Plans Starting price: $240.00 per month Free Trial Free Version Core $240.00 per feature, per month No plan information available Storefront Pro $600.00 per feature, per month No plan information available Delivery Pro $600.00 per feature, per month No plan information available Ultimate $680.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## IndicaOnline Features - Popular features found in Retail POS System Barcode/Ticket Scanning Gift Card Management Inventory Management Pricing Management Returns Tracking Sales Reports Touch Screen - More features of IndicaOnline Activity Dashboard API Barcode Recognition Billing & Invoicing Cash Management Credit Card Processing Customer Database Customer History Customizable Reports Data Import/Export Discount Management eCommerce Management Email Marketing Inventory Tracking Multi-Location Order Management Payment Processing Point of Sale (POS) Product Catalog Purchase Order Management Real-Time Data Reporting & Statistics Retail Inventory Management Stock Management Third-Party Integrations Transaction History ## IndicaOnline User Reviews ## IndicaOnline customer ratings - Overall rating: 3.9/5 - Total reviews: 31 ### Rating distribution - 5 stars: 14 reviews (45%) - 4 stars: 8 reviews (26%) - 3 stars: 4 reviews (13%) - 2 stars: 3 reviews (10%) - 1 star: 2 reviews (6%) ### Secondary ratings - Ease of use: 4.0/5 - Value for money: 3.9/5 - Customer support: 3.6/5 - Functionality: 3.9/5 --- ### Exceptional Service by IndicaOnline - Overall rating: 5/5 - Reviewer: Hannat L. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered It tracks inventory, drivers and reports transactions to the state. It helps us make business decisions by providing reports and analytics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used IndicaOnline for over 7 years and loved it. We expanded from a small delivery service to managing over 500 drivers, 150 vehicles and 2 storefront locations. Indicaonline handles all out needs. We love their driver tracking and route optimization. Also their ecommerce is fully integrated with our site and our customers love it. Their support is also always on point. We never had to wait on hold and all questions were answered momentarily. #### Cons Cant think of anything that is too major to mention. --- ### User friendly with a great support team! - Overall rating: 5/5 - Reviewer: Jeffrey P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered 10 out 10 recommendation, I have recommended and used this platform at 4 different locations and the experience is great every time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tech support that is knowledgeable and available 7 days a week. #### Cons I don't have any cons in comparison to other POS systems I have dealt with. --- ### Not as promised, We are long-time users - Overall rating: 1/5 - Reviewer: Karen K. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Less expensive hardware: Uses iPads, TSP printers, change drawers. Not difficult to use (exactly the same as other companies, uses icons.) #### Cons We have been struggling with this software for over a year. It consistently drops items and although their advertising states they support Weedmaps and your website integration, that is a lie. They will kick out a WordPress API key to use as a plugin but that hasn't worked on our website for about a year (no kidding.) When you complain, they say they don't support (or even walk you through! the API key in the plug in. OK. I figured that out but it still doesn't work (ex: we haven't sold clones since spring but can't get rid of them on our online menu (our website is just a shell that leads customers to the Indica POS inventory.Still, it is wrong.) They don't answer questions about WooCommerce because they use their own commerce site, Potify, which DOESN'T INTEGRATE IN TO WORDPRESS and they say Potify doesn't integrate into our website at all. So who cares about Potify? This is just greedy. Our customers don't go to Potify, they go to our website. This company is way behind other companies. Recommendation: don't waste your time with Indica Online unless you want headaches and broken websites. Note: Indica Online drops items. I have sent over frequent screenshots of outright errors and they do nothing. #### Reasons for choosing IndicaOnline Less expensive, promise of better customer service #### Reasons for switching to IndicaOnline Cova tech support was horrible. --- ### Happy dispensary owner - Overall rating: 5/5 - Reviewer: Chad H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Very good I’m satisfied with my service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service has been amazing over the ye always very informative and helpful #### Cons The reports and extra costs y’all have created last couple yrs #### Reasons for choosing IndicaOnline Ease of use customer service being grandfathered in at my price 6yrs ago --- ### Bitter/Sweet POS - Overall rating: 4/5 - Reviewer: Dariush B. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Overall great POS, I have very high hopes for it. Customer service and glitches can be turned around, very excited to see what improvements are made in those areas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros This POS is very easy to use, and teach employees how to use as well. Also the features are really awesome and useful. Makes it very easy for the business owner to keep track of everything and run the business smoothly. #### Cons Now those awesome features, come with a price. They can be very glitchy sometimes and cause A LOT of problems. When you try to contact customer service to help with the problem, even they can’t figure it out. Leaving it unresolved for extended periods of time until they get around to correcting the glitch. Makes it very frustrating for the business owner and hard to run the business. --- ### Terra Wellness-Indica Online experience 4 mons. in - Overall rating: 3/5 - Reviewer: Kalli W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been less than satisfied with the overall experience with the Elo touch and the app. Even with updates, refreshing, various phone calls to technical support, we are still having issues with the app and hardware freezing up and having numerous glitches. About 70-80% of the time, it will not print out a receipt in a timely manner, or without us backing out of the app completely and returning to the order to reprint. At first, we thought this may be an internet issue, but I have checked the numerous other devices from computers, TVs and square pos app, and they all run efficiently. Not sure what to do, but honestly may consider looking into other options. We pay too much for this for it to be efficient 30 percent of the time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros The app is pretty easy to use, and thank goodness it has been because the demo did not thoroughly cover features and the reports took a bit to understand and find various bits of information for monthly compliance reporting. Not sure there is anything we enjoy most. #### Cons We've had to do a lot of maneuvering through the app to get a flow. We felt the demo did not prepare us for adding items, making purchases and understanding reports. Seems to be better suited for a recreation program, rather than medical. --- ### Overall good experience with some hiccups. - Overall rating: 3/5 - Reviewer: Brian H. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros 1. Clean simple interface this is usually user friendly. 2. Great to be able to see patient history and notes. #### Cons 1. Shutting down service when credit is available/ credit card on file. 2. Subtotal number does not change with applied discount. 3. Two piece price deal causes the 5 piece price to be under. 4. Unable to search keywords unless they are in the exact order. 5. Strain type does not appear when you go back to edit a product. 6. Customer service line often does not get answered. 7. In patient history a discount is not shown and we are forced to do calculation. --- ### Lied to - Overall rating: 5/5 - Reviewer: wesley c. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Indica online is great software how ever thebon boarding agent took 3 days to answer a simple email question and the rep who sold me a lie said if i wasnt 100% happy that i would get a full refund and i gave them plenty of notice through emails etc... that there onboarding guy wasnt answering my email so i emailed rep and he finally responded I read all the reviews and at 1st i thought maybe buyers were over reacting but found out really fast that i should of listened I will not recommend this current staff to anyone in this industry .Now they are telling me i waited to long to cancel i cancelled 3 days after purchase because there onboarding guy cant remember his name but it wasnt a pleasant experience dealing with him and now i intend to get a lawyer and sue this company just on general principal for being deceitful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros soft ware was great and repn was great ,I truly wanted to switch from my existing pos but the customer service atleast for me was terrible . #### Cons customer service they have along way to go #### Reasons for choosing IndicaOnline I liked the ease of access and overall set up. --- ### Software is good but would love to have better customer service response times. - Overall rating: 4/5 - Reviewer: Linda D. - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Customer Service response times and work hours do not work for us. We need better access to customer support for issues with indicia. Feels like they are never around or take too long to respond to issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like the potify integration but it's not easy to make edits to potify when you cant login. I love the reports and how everything works. #### Cons I would like for the weedmaps integration to be smoother and that we could get edit potify easier. Some of the delivery orders could use more info like phone numbers and other comments to show up to be clearer too. --- ### Horrible customer service. - Overall rating: 1/5 - Reviewer: Jonathan H. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered So far the experience has been terrible don't recommend use of this software find a company that actually has customer service and go with that instead #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There aren't any pros about this software. We've been signed up for 2 weeks and can't get a hold of anybody and customer service to help us resolve the issues that we're having. #### Cons Customer Services horrible. Nobody answers the phone and nobody's available to get you set up. They take your money and then nobody answers the phone nobody returns phone calls and nobody's available we haven't even completed our onboarding, and nobody calls you back to walk you through the setup I would not recommend this to anybody. --- Showing 1 - 10 of 31 Reviews [See All Reviews](https://www.softwareadvice.com/retail/indicaonline-profile/reviews/) ## IndicaOnline Popular Comparisons [Restroworks vs IndicaOnline](https://www.softwareadvice.com/compare/46293-indicaonline/vs/77505-Restroworks/)[Boulevard vs IndicaOnline](https://www.softwareadvice.com/retail/boulevard-profile/vs/indicaonline/)[Clover vs IndicaOnline](https://www.softwareadvice.com/retail/clover-profile/vs/indicaonline/)[Shopify vs IndicaOnline](https://www.softwareadvice.com/retail/indicaonline-profile/vs/shopify/)[Square Point of Sale vs IndicaOnline](https://www.softwareadvice.com/retail/indicaonline-profile/vs/square-point-of-sale/)[GlossGenius vs IndicaOnline](https://www.softwareadvice.com/scheduling/glossgenius-profile/vs/indicaonline/)[Meevo vs IndicaOnline](https://www.softwareadvice.com/retail/indicaonline-profile/vs/meevo/)[Phorest vs IndicaOnline](https://www.softwareadvice.com/retail/indicaonline-profile/vs/phorest/)[Booqable vs IndicaOnline](https://www.softwareadvice.com/retail/booqable-profile/vs/indicaonline/)[RetailEdge vs IndicaOnline](https://www.softwareadvice.com/retail/indicaonline-profile/vs/retailedge/)[DaySmart Salon vs IndicaOnline](https://www.softwareadvice.com/compare/46293-indicaonline/vs/152899-DaySmart-Salon/) [Compare All Alternatives](https://www.softwareadvice.com/retail/indicaonline-profile/alternatives/) ## Other Top Recommended Retail POS System Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (580) Recently recommended **32** times [Rain POS](https://www.softwareadvice.com/retail/rainpos-profile/) **4.1** (134) Recently recommended **28** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.1** (554) Recently recommended **25** times [AmberPOS](https://www.softwareadvice.com/retail/pacific-amber-technologies-amberpos-profile/) **4.1** (51) Recently recommended **23** times Stuck Between Options? 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