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IndicaOnline Dispensary Software

17 reviews(4.0/5)
17 reviews(4.0/5)

IndicaOnline is a cloud-based point-of-sale (POS) solution that helps users process transactions and manage daily operations for medical marijuana businesses and dispensaries. Key features include patient and physician verification, inventory management, automated data entry, two-factor authentication and more.

IndicaOnline helps users to enter and manage inventory, track sales metrics and generate invoices. Users can also work remotely using a mobile device. Staff roles and permissions can be configured as needed, and the solution also supports multiple locations.

IndicaOnline supports payments via cash, debit and credit cards. Supported hardware components include receipt printers, barcode scanners, scales and cash drawers. The solution is compatible with iPads but can also be accessed from desktop computers and other mobile devices. Additionally, IndicaOnline is HIPAA compliant and stores data online with 256-bit grade SSL encryption.

IndicaOnline offers services on a monthly subscription basis that includes support via phone and email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

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17 Reviews of IndicaOnline Dispensary Software

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  • Kerry from Remedy

    Specialty: Marijuana Dispensary

    Number of employees: 2-10 employees

    June 2018

    Great Software for Dispensary model

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product along with great service.

    Pros

    Indica Online is a great software for any dispensary. It is very easy to train staff with and great for tracking every product instore.

    Cons

    The glitches when switching screens is extremely annoying when it jumps back every time and is something that should be fixed immediately.

    This review was submitted organically. No incentive was offered
    Review Source

  • Brian from Canto Diem

    Specialty: Marijuana Dispensary

    Number of employees: 2-10 employees

    May 2018

    Overall good experience with some hiccups.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    1. Clean simple interface this is usually user friendly.
    2. Great to be able to see patient history and notes.

    Cons

    1. Shutting down service when credit is available/ credit card on file.
    2. Subtotal number does not change with applied discount.
    3. Two piece price deal causes the 5 piece price to be under.
    4. Unable to search keywords unless they are in the exact order.
    5. Strain type does not appear when you go back to edit a product.
    6. Customer service line often does not get answered.
    7. In patient history a discount is not shown and we are forced to do calculation.

    This review was submitted organically. No incentive was offered
    Review Source

  • Young from Green Ghost

    Specialty: Marijuana Dispensary

    Number of employees: 2-10 employees

    May 2018

    Clunky and slow

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Many features tailored to the cannabis industry. Helps us keep on track of inventory and links profiles with purchases.

    Cons

    Not very intuitive and clunky since its web based it loads even on very fast internet connections. Takes forever to update inventory with many steps in between.

    This review was submitted organically. No incentive was offered
    Review Source

  • Linda from Universal Sanctuary

    Specialty: Marijuana Dispensary

    Number of employees: 11-50 employees

    May 2018

    Software is good but would love to have better customer service response times.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer Service response times and work hours do not work for us. We need better access to customer support for issues with indicia. Feels like they are never around or take too long to respond to issues.

    Pros

    I like the potify integration but it's not easy to make edits to potify when you cant login. I love the reports and how everything works.

    Cons

    I would like for the weedmaps integration to be smoother and that we could get edit potify easier. Some of the delivery orders could use more info like phone numbers and other comments to show up to be clearer too.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jon from Lbs. delivery corp

    Specialty: Marijuana Dispensary

    Number of employees: 2-10 employees

    May 2018

    Great for deliveries

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service is prompt and to tier.

    Pros

    Built for deliveries. Dispatcher mode is a game changer. Online store works great once you set it up properly. Prompt customer service.

    Cons

    Needs more computer functionality. Ability to edit orders ECT. Are iPad exclusive. Ready for orders to get suck on mobile registers. Mobile revised could be more stable

    This review was submitted organically. No incentive was offered
    Review Source

  • Michael from Santeria Delivery

    Specialty: Marijuana Dispensary

    Number of employees: 2-10 employees

    May 2018

    Great software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and if you need any type of technical support they are easy to get on the phone. Great customer service.

    Cons

    There have been a few issues or more like glitches but they were taken care of eventually and so far so good.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jonathon from BudsHub

    Specialty: e-Commerce

    Number of employees: 2-10 employees

    May 2018

    Budshub Benefits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great design, innovative software, great client services, very informative and useful when dealing with patients, blacklist option (have not needed to use it, just like the option of being there)

    Cons

    Client dashboard could be more visually engaging. But I haven't upgraded tier yet, so there could be cons down the line, but I highly doubt that

    This review was submitted organically. No incentive was offered
    Review Source

  • chris from The Dispensary Gold

    Specialty: Marijuana Dispensary

    Number of employees: 2-10 employees

    May 2018

    An easy POS. Stoner proof!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is so easy to enter in inventory for this pos. We dealt with a few other ones before. They were not industry specific. This pos is tailored and very on point.

    Cons

    This pos is wi-fi based, so if you are not connected to the internet... you cannot take transactions. Would be nice as well to have an auto vendor system, when a product gets low, an alert to let you know.

    This review was submitted organically. No incentive was offered
    Review Source

  • Feather from MCPG Happy Herbs

    Specialty: Marijuana Dispensary

    Number of employees: 2-10 employees

    May 2018

    Direct contact with programmers, tech support are the best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All the support staff has a can-do attitude that makes it easy to do business. Many times I have called and my requests ended up in software updates.

    Pros

    This software is the best and the most affordable in the industry of cannabis track & trace. I have used many platforms and nothing comes close to ease of use, transparency & compliance.

    Cons

    Drivers need a 2nd phone to handle delivery on separate shelves. Unlimited Text messaging sms should be included with platinum package as other metrc softwares are now including.

    This review was submitted organically. No incentive was offered
    Review Source

  • Eric from VersaGenix Inc.

    Specialty: Marijuana Dispensary

    Number of employees: 2-10 employees

    May 2018

    A much more inclusive functionality than we were expecting. Wonderful as a POS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We really enjoy the usability of the site and how it can can encompass every stage of the process. As a POS system for the cannabis industry, it really allows a lot of capabilities.

    Cons

    That it is ONLY a POS system. It works for inventory management, but since we are a microbusiness, I wish there was an extension to the software that would allow us to have multiple uses for manufactuing, distribution, and retail.

    This review was submitted organically. No incentive was offered
    Review Source

  • chris from potorium

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    May 2018

    unsatisfied

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it is industry specific and i did use and loved there app.

    Cons

    glitches cost me revenues and customers. some glitches were never resolved. trying to get ahold of customer service s always difficult. had to hound them for resolution of inquiries.

    This review was submitted organically. No incentive was offered
    Review Source

  • James from Hightides

    Specialty: Marijuana Dispensary

    Number of employees: 11-50 employees

    May 2018

    Platform that is in the beginning phase of development

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Inventory list is easily accessible. Entering new product is easy. Order entry is relatively easy.

    Cons

    No CRM, indica online does not sync to weedmaps for vendor verified products. do not have the ability to sync inventory for all offices for weedmaps multiple profiles. This would be acocmplished using the same API key for each offcie you want to have the same inventory We are a delivery service. We have one location for all inventory.

    This review was submitted organically. No incentive was offered
    Review Source

  • Dariush from Green Bee Collective

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    May 2018

    Bitter/Sweet POS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall great POS, I have very high hopes for it. Customer service and glitches can be turned around, very excited to see what improvements are made in those areas.

    Pros

    This POS is very easy to use, and teach employees how to use as well. Also the features are really awesome and useful. Makes it very easy for the business owner to keep track of everything and run the business smoothly.

    Cons

    Now those awesome features, come with a price. They can be very glitchy sometimes and cause A LOT of problems. When you try to contact customer service to help with the problem, even they can’t figure it out. Leaving it unresolved for extended periods of time until they get around to correcting the glitch. Makes it very frustrating for the business owner and hard to run the business.

    This review was submitted organically. No incentive was offered
    Review Source

  • Bonnie from California Cannabis

    Specialty: e-Commerce

    Number of employees: 2-10 employees

    May 2018

    Areas of improvements

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Appreciate the extended hours for support.

    Pros

    The value of the software was important to us and price matching for the label maker was greatly appreciated.

    Cons

    Support does not reply back to emails once you submit a case ticket. When calling in, the noise background is distracting and the lack of reps to answer the calls.

    This review was submitted organically. No incentive was offered
    Review Source

  • naomi from Growth Network Solutions

    Specialty: Marijuana Dispensary

    Number of employees: 51-200 employees

    May 2018

    Indica is industry specific and offer a lot more than just a pos

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love how you can track your sales and see trends. Easy to input inventory and track expenses. Love that you can access anywhere.

    Cons

    Needs to be more specific when pulling reporting. Kind of limited with certain features. Would like to see more options for accounts as well, for times when theres any errors etc.

    This review was submitted organically. No incentive was offered
    Review Source

  • Dani from MMD

    Specialty: Marijuana Dispensary

    Number of employees: 11-50 employees

    May 2018

    I have worked with this software and loved it so much I brought it into another dispensary!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very professional, great idea!

    Pros

    Easy to use. Easy to see numbers. A great way to keep track of everything. I can use it from y laptop when I'm Home, and keep an eye on the shops overall sales etc.

    Cons

    Some glitches here and there but overall really good! Sometimes, I would go and transfer 20 pieces to another product, but then it disappeared. But it later showed up the next day.

    This review was submitted organically. No incentive was offered
    Review Source

  • Anna from Easy Los Angeles Cannabis

    Specialty: Marijuana Dispensary

    Number of employees: 2-10 employees

    May 2018

    Great service easy to learn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We used another service that was more expensive in past but indica online far surpasses capabilities of previous pos system

    Pros

    Very easy to learn and customer service is excellant when we had issues pot questions System also has lots of features that are easy to learn

    Cons

    I have not used all the various features ( regarding CA excise taxes) until we obtain licensing in CA

    This review was submitted organically. No incentive was offered
    Review Source
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