Instacart

RATING:

4.3

(41)

About Instacart

Instacart is a food delivery platform, which enables grocery stores to manage delivery and online ordering processes for various products across categories such as dairy, baked goods, household essentials, office supplies. beverages and more. Businesses can purchase Instacart Express Memberships or gift cards in bulk for employees, customers and community members. The platform helps customers interact with their shoppers in real-time, add products to the cart and order specific items based on zip code. Grocery stores can display advertisements on Instacart's marketplace, track campaign performance and set up a budget based on custom requirements. Additionally, businesses can showcase products for sale in the form of an online catalog. Instacart offers mobile applicat...

Instacart Pricing

Pricing starts at $3.99 for same-day orders over $35. It varies for one-hour deliveries, club store deliveries, and deliveries under $35.

Starting price: 

$3.99 

Free trial: 

Not Available

Free version: 

Not Available

Instacart Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Instacart

1 - 5 of 41 Reviews

User Profile

Chaun

Verified reviewer

Automotive, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Instacart is the way of the future for shopping so convenient and easy. Way to go Instacart!!!

My overall experience has been amazing. No issues and very convenient to use.

PROS

What I like the most about Instacart is how easy it is to use and how convenient the app is. Great way to shop online.

CONS

There is nothing I dislike about Instacart. The app is amazing and the shoppers are very friendly and they go out there way to make sure I get my items.

Amanda

Public Relations and Communications, 10,000+ employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2022

Another Great Way for Grocery Delivery

I use all the delivery apps but when I have a big grocery order, I always go with Instacart.

PROS

I love the convenience obviously but also the quality of the shopping experience.

CONS

Sometimes items are out of stock, something you can't tell when ordering. Need more options too.

Reason for choosing Instacart

Instacart is better at handling a bulky order.

Reasons for switching to Instacart

Use both alternatively.

Deb

Supermarkets, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2024

Senior customer who ckd mrmbetship due to multiple occasions of poor product quality and unresponsive customer service.

PROS

Not much. Overcharged and poor or rotton products. No quality control.

CONS

Same as above. Do not use this service as they ship liw quality products

Kathryn

Information Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed February 2024

Frustrated disabled disappointed senior

PROS

Until my most recent transaction, I really liked Instacart. You only get one chance to cause me stress. Three calls regarding an unreleased hold in which every person I spoke to blamed the bank for the delay (how childish), something that had never happened before! Then multiple calls to the bank which had to be escalated to get anywhere, and finally after a week and a half, the hold was released.

CONS

There customer service is ineffective and I'll never trust this business again. I've already deleted the app.

Mike

Entertainment, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed April 2023

Instacart is a great option for shopping

I use the app when I just swamped with work and can't make it to the grocery store myself.

PROS

I love that you can get food and other general merchandise with the click of a few buttons and have it delivered to your door.

CONS

Substitutions or sometimes lack of substitutions can be a hindrance and things can go out of stock between ordering and delivery.

Reasons for switching to Instacart

Intascart has many more shopping options to choose from.