Instacart

RATING:

4.56

(27)

About Instacart

Instacart is a food delivery platform, which enables grocery stores to manage delivery and online ordering processes for various products across categories such as dairy, baked goods, household essentials, office supplies. beverages and more. Businesses can purchase Instacart Express Memberships or gift cards in bulk for employees, customers and community members. The platform helps customers interact with their shoppers in real-time, add products to the cart and order specific items based on zip code. Grocery stores can display advertisements on Instacart's marketplace, track campaign performance and set up a budget based on custom requirements. Additionally, businesses can showcase products for sale in the form of an online catalog. Instacart offers mobile applicat...

Instacart Pricing

Pricing starts at $3.99 for same-day orders over $35. It varies for one-hour deliveries, club store deliveries, and deliveries under $35.

Starting price: 

$3.99 

Free trial: 

Not Available

Free version: 

Not Available

Instacart Reviews

Overall Rating

4.56

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 27 reviews

User Profile

Chaun

Verified reviewer

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2022

Instacart is the way of the future for shopping so convenient and easy. Way to go Instacart!!!

My overall experience has been amazing. No issues and very convenient to use.

Pros

What I like the most about Instacart is how easy it is to use and how convenient the app is. Great way to shop online.

Cons

There is nothing I dislike about Instacart. The app is amazing and the shoppers are very friendly and they go out there way to make sure I get my items.

Amanda

Company size: 10,000+ employees

Industry: Public Relations and Communications

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

May 2022

Another Great Way for Grocery Delivery

I use all the delivery apps but when I have a big grocery order, I always go with Instacart.

Pros

I love the convenience obviously but also the quality of the shopping experience.

Cons

Sometimes items are out of stock, something you can't tell when ordering. Need more options too.

Reasons for choosing Instacart

Instacart is better at handling a bulky order.

Reasons for switching to Instacart

Use both alternatively.

Joshua

Company size: 2-10 employees

Industry: Legal Services

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2023

Instacart is a Lifesaver

Pros

As a business owner, there often aren't enough hours in the day. Instacart saves time by allowing you to order groceries from your phone. You can choose delivery windows or schedule in advance. It is an incredibly helpful tool. It is easy to use and the ability to talk to the shopper in real time is great as well.

Cons

Occasionally you get a shopper who will say he can't find something and check out without offering a replacement, but that is few and far between.

Bethany

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

December 2022

Supposed to be simple but can get complicated quick

Was excited to use it but gave up because it got to complicated

Pros

I like the interface of the software. It's easy to look for stores that are in your area and the app is pretty fast.

Cons

Way too many payment issues when checking out. Reached out to support twice and never got a response.

jule

Company size: 11-50 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Easy Grocery Delivery

Pros

Instacart makes it so easy to order your groceries online for delivery

Cons

There has been a couple instances of dishonest deliverers

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