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Instore software

8 reviews(4.0/5)
8 reviews(4.0/5)

Instore is a point of sale (POS) solution for small to midsize restaurants and retailers. It offers features such as customer rewards, gift cards, promotions, online ordering, labor and inventory management and business insights. Instore’s real-time performance reports can be viewed on any device and exported to QuickBooks or other accounting solutions.

Instore integrates with the Chowly online ordering solution and multiple credit card processors. The solution can be run on multiple iPads simultaneously, and users can purchase optional hardware that includes receipt printers, tablet stands and cash drawers via Instore’s website.

Instore allows the user to split checks, hold orders, add tips at time of sale or later, create custom gift cards, run promotions and record payments. Services are offered on a monthly subscription basis that includes support via phone, email and through other online resources.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

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8 Reviews of Instore

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  • Joshua from Education

    Specialty: Other specialty retailer

    Number of employees: 51-200 employees

    September 2018

    Instore Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Features are solid, employees are very nice and their customer service was great. Very easy to follow

    Cons

    There were a lot of glitches with the software that were recently fixed with an update, nothing to complain about

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Tish from Law firm

    Specialty: Gas station

    Number of employees: 2-10 employees

    October 2017

    Perfect for Car Wash

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product was easy to use and they were very helpful. Had everything I needed for the car wash, even let me have add on's

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Ted from Cherokee Web Design

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    January 2017

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Detailed features, good customer service, easy to use

  • Maria from Berkshire Union Free School Distric

    Specialty: Other specialty retailer

    March 2016

    Excellent customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Employees were very nice, prompt and knowledgeable about their products.
    It was very easy to understand the online presentation and make a choice for purchase.

    Cons

    So far I am 100% happy with the product and customer service. The equipment came nicely packet and was all brand new, and the employees have been helpful and friendly every time we speak!

  • Lacey from The SweetSpot

    Specialty: Restaurant

    July 2015

    Instore Hits The SweetSpot

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The customer service, while not 24 support, is extremely responsive. I have felt like I am part of my POS team instead of just an end user of a purchased product. The software is reliable and flexible.

    Cons

    The lack of 24 hour support has been difficult at times, but very rarely.

  • Raja from Taj Indian

    Specialty: Restaurant

    February 2015

    Beautiful, easy to use, just the right amount of insights

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The web dashboard is easy to follow and provides just the right amount of information and tools that I need (changing menu and prices, employees, locations).

    Cons

    A recent update resolved the issues I had. Before, there wasn't an offline mode for processing transactions.

  • Alexay from The West End Lounge

    Specialty: Bar / nightclub

    January 2015

    Hardships with InStore

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    There's not much I like about Instore.

    Cons

    There are all kinds of glitches with the software in addition to simple common functions not included that make using this product difficult and provide a less satisfying customer experience, which in turn affects sales, repeat business, and tips for the staff.

  • Chris from Grounded Coffee

    Specialty: Restaurant

    January 2015

    Perfect for our shop

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The Instore team is responsive to our needs and problems. Many times when I have had an issue, I have called to find them in the final stages of an update to resolve that very problem. They have a robust system that is very easy to use for our coffee shop. Menu updates are simple and can be pushed out immediately. Employee timesheets are kept automatically. They are worth every penny of our subscription, and I especially appreciate the use of third party hardware. We saved literally thousands of dollars in hardware alone. Bottom line: Instore is clean, easy to operate, easy to update, and simple. It's one less thing to consume my very limited time.

    Cons

    Some of the finer points of the software are a little clunky, such as item modifier management, and some of the backend is less user-friendly than desired. But again, I've been informed that a major backend overhaul is in the works to address these very issues. As far as complaints about the Vendor themselves, I have none!

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