Nightly Tip Outs

We set up a system for nightly closers and jr. managers to use the software, and the GM audited their work every morning. Auditing was easy, and mistakes were rare. It's easier and faster than counting and redistributing cash and correcting mistakes is as easy as just distributing money a little differently the next night.

Pros

In an increasingly cashless society, this app allows you to continue tipping staff out nightly. It works great.

Cons

Once the money is out, it's gone. So don't make a mistake

Great Company and Great Concet

Customer service is quick to respond with remedies to issues. Overall I am impressed with the company. It can be intimidating at first but is very user friendly.

Pros

As the future is obvious to most of us in the restaurant industry, cash is almost a thing of the past. Kickfin eliminates the tough conversations with your employees and allows us as restaurant managers and owners to continue to provide our teams with the daily tip out they earn. One of my biggest concerns going into this was the worry that my team members would be put off by the $1 fee but to the contrary they were excited about not having to leave with a pocket full of cash and even happier not to blow all their earnings across the street after a hard day.

Cons

I don't really find many cons with the system. Having the employee names being in alphabetical order would be much easier when doing the tip out at night but other than that its a great system and concept.

Easy

Overall very good

Pros

I like how easy it is for the end of the day wrap up for managers and how easy it is for employees to sign up

Cons

The website is kind of wonky and remedial

High Volume Restaurant Review

We have had less discrepancies since utilizing the Kickfin software. It has been a really positive change for us!

Pros

This keeps our cashing out process smooth and consistent. Very user friendly! Very clean and organized site. We have had very minimal hiccups with this software. Any troubleshooting that has been needed was easily resolved, as the team is very prompt to assist.

Cons

Some of the employees had mixed feedback about the .75 deduction per transaction.

Kickfin Review

I will say, honestly it has been an easy transition and much nice process than I thought it would be. I also can appreciate the team's willingness to hear feedback and adjustments sited from users like myself.

Pros

I love the addition of the (-1) feature at payment, makes things easier for reconciling. I like the ease of the process and how quickly it works.

Cons

When making a payment without a tipped group I feel like there could be a more efficient way of entering the team team members into the "sheet" or grid. Even a simple thing of being able to search a team member then hit "enter" key instead of having to click them over could make things flow quicker esp. for a bigger team, like one of my locations has. Also alphabetizing the team members in the drop down list could save some time as well.