I will say, honestly it has been an easy transition and much nice process than I thought it would be. I also can appreciate the team's willingness to hear feedback and adjustments sited from users like myself.

I love the addition of the (-1) feature at payment, makes things easier for reconciling. I like the ease of the process and how quickly it works.

When making a payment without a tipped group I feel like there could be a more efficient way of entering the team team members into the "sheet" or grid. Even a simple thing of being able to search a team member then hit "enter" key instead of having to click them over could make things flow quicker esp. for a bigger team, like one of my locations has. Also alphabetizing the team members in the drop down list could save some time as well.

The process of setting up the system was very straight forward and simple for multiple locations accross multiple states. We have been paying for armourd car services for years due to the amount of cash we needed to payout servers tips at the end of each shift. The cost of the trucks were enormous each month, not to mention the amount of cash the stores had to keep on hand. The ability to reduce overall cash on-hand and cash handling is a huge win. We made the stores safer, less chance of employee theft, reduced the cost to the company, and added convenience for our team members.

We love the ease of getting new team members added to the system. We also like how easy it is to train new managers to use the system. The reporting is good as well.

The limitation of not being able to undo a transaction that was sent to the wrong person by mistake, or that had the wrong amount.

Once employees have been entered into the system, Kickfin is super easy to use. No issues with paying employees.

KickFin has a strange recharge system. Sometimes it takes days for money to hit the account. We have been noticing the lag in recharge happening more often. It's frustrating when the KickFin account doesn't have enough money but they've already taken the money from your business account. For someone who uses KickFin and also does staff payroll, I wish there was an easier way to pull employee wages. The reports show the day to day reporting, rather than a grand total. KickFin pulls it's own pay periods rather than me allowing to choose my dates. I have to go through an add each employees tips for each day of the pay period. Not a huge issue but a little annoying.

Easy smooth seamless

The set up process is simple and once you do it its hard to forget how to. Even if you do forget after a long vacation you can use the chat button or call a live person to help you if you forgot something along the way. for example add a new employee to system.

It doesn't effect me but the employee didn't like the 75 cents getting taken out each time. Our boss pays for credit card charges so after explain that they were chill.