KickFin Software

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About KickFin

Kickfin is a tip distribution solution that helps restaurants, bars, clubs, nightclub venues, hotels and entertainment centers directly deposit tips into employees’ bank accounts. It enables managers to create groups, manage employee profiles and approve tip amounts for staff members. The application allows supervisors to maintain payment records, conduct cost analysis, generate reports and ensure data security in compliance with PCI regulations. It offers a variety of features including payment monitoring, access control, data storage management, notifications, an employee portal and more. Additionally, Kickfin helps organizations monitor return on investments (ROIs) and capture and store employee details in a centralized repository. Kickfin comes with an app...

KickFin Pricing

Please contact Kickfin directly for pricing information.

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KickFin User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 40 reviews

Anonymous

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2021

Nightly Tip Outs

We set up a system for nightly closers and jr. managers to use the software, and the GM audited their work every morning. Auditing was easy, and mistakes were rare. It's easier and faster than counting and redistributing cash and correcting mistakes is as easy as just distributing money a little differently the next night.

Pros

In an increasingly cashless society, this app allows you to continue tipping staff out nightly. It works great.

Cons

Once the money is out, it's gone. So don't make a mistake

Douglas

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Great Company and Great Concet

Customer service is quick to respond with remedies to issues. Overall I am impressed with the company. It can be intimidating at first but is very user friendly.

Pros

As the future is obvious to most of us in the restaurant industry, cash is almost a thing of the past. Kickfin eliminates the tough conversations with your employees and allows us as restaurant managers and owners to continue to provide our teams with the daily tip out they earn. One of my biggest concerns going into this was the worry that my team members would be put off by the $1 fee but to the contrary they were excited about not having to leave with a pocket full of cash and even happier not to blow all their earnings across the street after a hard day.

Cons

I don't really find many cons with the system. Having the employee names being in alphabetical order would be much easier when doing the tip out at night but other than that its a great system and concept.

Reasons for choosing KickFin

Coming out of the quarantine from the pandemic cash was not the best option and putting our team on payroll tips is a huge turnoff for current and potential employees.

Jason

Company size: 51-200 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

March 2021

Easy

Overall very good

Pros

I like how easy it is for the end of the day wrap up for managers and how easy it is for employees to sign up

Cons

The website is kind of wonky and remedial

Kristian

Company size: 201-500 employees

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

High Volume Restaurant Review

We have had less discrepancies since utilizing the Kickfin software. It has been a really positive change for us!

Pros

This keeps our cashing out process smooth and consistent. Very user friendly! Very clean and organized site. We have had very minimal hiccups with this software. Any troubleshooting that has been needed was easily resolved, as the team is very prompt to assist.

Cons

Some of the employees had mixed feedback about the .75 deduction per transaction.

Response from Kickfin

Hi Kristian! Love seeing your 5-star review. Depending on the state where they are located, employers have the option to pass the transaction fee through to the employees but the employer can always choose not to do this. It's easy for us to configure, and a change can be made at any time! (Other digital tipping solutions can cost employees up to $3 or $4 every time they transfer funds to their bank, and it can take several days for the transfer to happen; we've found that many employees don't mind the transaction fee in order to have their funds immediately available to them in their bank accounts!)

Replied March 2021

SALVATORE

Company size: 201-500 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

February 2021

Kickfin Review

I will say, honestly it has been an easy transition and much nice process than I thought it would be. I also can appreciate the team's willingness to hear feedback and adjustments sited from users like myself.

Pros

I love the addition of the (-1) feature at payment, makes things easier for reconciling. I like the ease of the process and how quickly it works.

Cons

When making a payment without a tipped group I feel like there could be a more efficient way of entering the team team members into the "sheet" or grid. Even a simple thing of being able to search a team member then hit "enter" key instead of having to click them over could make things flow quicker esp. for a bigger team, like one of my locations has. Also alphabetizing the team members in the drop down list could save some time as well.

Response from Kickfin

Thanks for your thoughtful review, Salvatore! Our product team is laser-focused on continuously improving our product based on customer needs. Your suggestions are on our 2021 product roadmap you can expect to see a lot of these changes in an upcoming release.

Replied March 2021

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