KickFin
About KickFin
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Please contact Kickfin directly for pricing information.
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Most Helpful Reviews for KickFin
1 - 5 of 117 Reviews
Colin
11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed November 2023
Streamlines employee tip payouts!
SALVATORE
Restaurants, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2021
Kickfin Review
I will say, honestly it has been an easy transition and much nice process than I thought it would be. I also can appreciate the team's willingness to hear feedback and adjustments sited from users like myself.
PROSI love the addition of the (-1) feature at payment, makes things easier for reconciling. I like the ease of the process and how quickly it works.
CONSWhen making a payment without a tipped group I feel like there could be a more efficient way of entering the team team members into the "sheet" or grid. Even a simple thing of being able to search a team member then hit "enter" key instead of having to click them over could make things flow quicker esp. for a bigger team, like one of my locations has. Also alphabetizing the team members in the drop down list could save some time as well.
Vendor Response
Thanks for your thoughtful review, Salvatore! Our product team is laser-focused on continuously improving our product based on customer needs. Your suggestions are on our 2021 product roadmap you can expect to see a lot of these changes in an upcoming release.
Replied March 2021
Andrew
Restaurants, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Wish We Had Changed Sooner
The process of setting up the system was very straight forward and simple for multiple locations accross multiple states. We have been paying for armourd car services for years due to the amount of cash we needed to payout servers tips at the end of each shift. The cost of the trucks were enormous each month, not to mention the amount of cash the stores had to keep on hand. The ability to reduce overall cash on-hand and cash handling is a huge win. We made the stores safer, less chance of employee theft, reduced the cost to the company, and added convenience for our team members.
PROSWe love the ease of getting new team members added to the system. We also like how easy it is to train new managers to use the system. The reporting is good as well.
CONSThe limitation of not being able to undo a transaction that was sent to the wrong person by mistake, or that had the wrong amount.
Vendor Response
Because funds are immediately available in your employees' accounts, it's not possible to reverse a transaction but there are a number of ways to address an incorrect payment. Contact support@kickfin.com if you need help!
Replied March 2021
Emily
Restaurants, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2023
First time kickfin user
Once employees have been entered into the system, Kickfin is super easy to use. No issues with paying employees.
CONSKickFin has a strange recharge system. Sometimes it takes days for money to hit the account. We have been noticing the lag in recharge happening more often. It's frustrating when the KickFin account doesn't have enough money but they've already taken the money from your business account. For someone who uses KickFin and also does staff payroll, I wish there was an easier way to pull employee wages. The reports show the day to day reporting, rather than a grand total. KickFin pulls it's own pay periods rather than me allowing to choose my dates. I have to go through an add each employees tips for each day of the pay period. Not a huge issue but a little annoying.
Maria
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Easy to teach and use
Easy smooth seamless
PROSThe set up process is simple and once you do it its hard to forget how to. Even if you do forget after a long vacation you can use the chat button or call a live person to help you if you forgot something along the way. for example add a new employee to system.
CONSIt doesn't effect me but the employee didn't like the 75 cents getting taken out each time. Our boss pays for credit card charges so after explain that they were chill.
Vendor Response
Thanks for the 5 stars, Maria! Depending on the state where they are located, employers have the option to pass the transaction fee through to the employees but the employer can always choose not to do this. It's easy for us to configure, and a change can be made at any time! (Other digital tipping solutions can cost employees up to $3 or $4 every time they transfer funds to their bank, and it can take several days for the transfer to happen; we've found that many employees don't mind the transaction fee in order to have their funds immediately available to them in their bank accounts!)
Replied March 2021