KORONA software


20 reviews(4.5/5)
20 reviews(4.5/5)

Created for retailers of all sizes, KORONA provides a point-of-sale, inventory management and CRM system for many types of stores, including fabric stores, florists, gift shops and more. The system is offered as a cloud-based option, but works equally well offline, so that users can be ready to ring up a sale whenever needed. KORONA can also be scaled to meet requirements of any business size, allowing businesses to continue to use the system as they grow.

KORONA allows for full customization, including drop-down menus and other parts of the POS layout. Managers can also manage different sales and promotions without additional verification or actions from the sales associate ringing up the sale.

KORONA includes a way to track customer engagement, and provides a medium for sales associates to track customer information as they ring up sales. This way, stores can gather and keep track of additional customer information. KORONA also includes a gift card program, allowing businesses to offer customized gift cards for their customers.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8

20 Reviews of KORONA

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  • Kevin from J-Town

    Specialty: Convenience store

    Number of employees: 11-50 employees

    June 2018

    Robust backend

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Korona has very logical features and more than you can think of implementing. The POS was well thought out with speed in mind. Support staff is very helpful for any assistance or issues you have.

    Cons

    It’s a port/translation from pre existing software, so there may be some quirks to iron out. Additional features/software fixes may not be easily requested.

    This review was submitted organically. No incentive was offered
    Review Source
  • Pat from Bell 2 Bell

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    June 2018

    Good software and easy to larn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to learn and set up. The software lest you do reports at the end of the month or quarterly. They are easy to do just need a rep to walk you thru it.

    Cons

    some support reps need better customer services others are great....reports are easy to do and you can play around with the system,,,,you may need an accountant to help you read the reports

    This review was submitted organically. No incentive was offered
    Review Source
  • Clifford from Party On

    Number of employees: 2-10 employees

    June 2018

    Korona is a great system for a small business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits are ease of use of system which makes it easy to train staff faster. It also helps when dealing with large crowds

    Pros

    The ease of use when using the system. The tabs help make the back office easier to navigate. It is ideal for the small business owner

    Cons

    Sometimes I wish the updates would come faster. They do a great job of updating to fix issues when they do arise

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Thank you very much for your review!

  • Paula from vomFASS Wiregrass

    Specialty: Franchise

    Number of employees: 2-10 employees

    June 2018

    Fiendly and easy to use, love Korona!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great software with a lot of features to help you grow your business.

    Pros

    Great inventory tracking, a lot of reports ready to use that give you most information you need to grow your business, easy time tracking for employees.

    Cons

    Original manual is not updated, but the customer service team help to get all information you need.
    Discount option for one item is very limited.
    The user profile for a discount, price change, inventory movement cannot be placed in range, is either can or cannot.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mihir from Liquor king

    Specialty: Liquor store

    Number of employees: 2-10 employees

    June 2018

    Amazing customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy interface, nice added options, easy to learn , compatible with quickbooks, but still have to run

    Cons

    Only limited merchants are available, some reports are ok, not able to upload good with fintech data

    This review was submitted organically. No incentive was offered
    Review Source
  • Anthony from Bash Party Store

    June 2018

    Awesome customer service and support are always quick and responsive, love the system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use keeps track of finances saves money don't need an accountant, Very helpful support keeps track of inventory.

    Cons

    The software is awesome no cons that i think are critical it would nice however to delete sales receipts if possible.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Thank you for your review!

  • mubedi from Party Fever

    Number of employees: 2-10 employees

    June 2018

    As a POS it offers great value for the money. i have used it for 4 years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Day to day management and business intelligence

    Pros

    Support is outstanding. They keep adding features. It is easy to use. The back office has a lot of tools to help understand the business and customizing the UI is fairly simple.

    Cons

    Rental inventory management is immature. Forces me to deal with 2 platforms which is unfortunate. Some of the queries are a bit weak in my opinion. I sometimes want to do AND operations to find products and it will do OR instead. Not as useful as it could be.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Thank you for your review. We will address your concerns and suggestions with the product team.

  • Joshua from DOLLAR DISCOUNT CENTER INC.

    Specialty: Grocery / supermarket

    Number of employees: 11-50 employees

    June 2018

    Smooth, efficient addition to our stores. Wish we would’ve added Korona years ago!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Give them a call today and ask them all of your questions. They knows their stuff and will be 100 % transparent to you. This company isn’t just trying to add you to the list as another client. I totally trust in Korona 100 % at this point.

    Pros

    Awesome customer service, from the get go not only has their sales office been super helpful the customer support side is exceeding our expectations.

    Cons

    We have 6 years of merchandise to implement into Korona, therefore we haven’t implemented 100% yet. But when we do we will have ensured that we haven’t taken any shortcuts. Therefore Korona hasn’t had any Cons Yet, we are the Con for not have added it years ago.

    This review was submitted organically. No incentive was offered
    Review Source
  • Anna from Party 101

    Number of employees: 1 employee

    June 2018

    We've never had any major issues, and any problem we have had are usually taken care of fairly quick

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The inventory tracking, ease of adding products, being able to track how fast things sell, which hours are busiest.

    Cons

    It's changed how the shelf labels appear when they are printed, now the only choices are to have the price large enough to read or the product name big enough to read. It used to be both.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Thank you very much for your review. We are sorry to hear that you didn't like the new label changes. We will address this with the product team and come up with a solution.

  • Jenny from Always Greener Dowtown

    June 2018

    Korona helps to streamline and track my sales and purchasing activity with ease and efficiency

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Consolidated, precise and easily accessible information. The evaluations give me a great overview while the specifics keep the details focused an accurate.

    Cons

    Does not adapt well to a Macintosh, some things seem deeply embedded and take a while to figure out where they are and how to use then.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Jenny, thank you very much for your review. We're sorry to hear that you are having trouble with your Macintosh. Please contact our support at (833) 200-0213. We would be happy to take a look the issues you are having.

  • Russell from vomFASS

    June 2018

    Good software, they are working on the software to improve it all of the time.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    works pretty well for my needs in the retail environment. The POS and back if the house co operation are pretty handy to have. I can see what the status of the inventory is and order directly from the software and check in the inventory when it arrives to the retail store location.

    Cons

    Some things are not as easy to do as you would hope, and not always easy to change or track changes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Thank you for your feedback!

  • david from Dockside

    Specialty: Marijuana Dispensary

    Number of employees: 11-50 employees

    June 2018

    The ability to customize the platform is crucial for our business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the customization, breadth of features, and inventory process. The functionality of the inventory process is user friendly and takes a lot of the work out of my hands and automates most of the process.

    Cons

    There was a significant learning curve initially. As we further customize and adapt the system to our business the easier it is becoming to use.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from Duplin Winery

    Number of employees: 201-500 employees

    June 2018

    Never easy making changes/ but Korona was relatively painlessly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fairly straightforward POS system that is evolving

    Pros

    Outstanding customer phone suppprt. Our account rep(s) are over the top attentive and eager to trouble shoot at any hour -this is always very reassuring

    Cons

    Still not every thing we need and difficulties expressing our needs. Updates often times remove functionality that is worthwhile and it's difficult to convey the importance of not losing functionality. The time difference has also caused some issues on pressing issues -and updates are not tested on all platforms and to the extent that I feel they should be.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Thank you very much for your review! We try to make KORONA better with every update and are very sorry that some updates had the opposite effect for you. We will address this with the product team and do our best to not have updates affect any customers negatively in the future.

  • Shaun from Dockside Cannabis - Shoreline

    June 2018

    tricky and stressful but ultimately worth it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the hardware. I love the degree of control. I like how simple inventory counts are and I hopeful that it will have profound impact on ordering

    Cons

    The functionality is not yet ready for washington cannabis. The programming that deals directly with regulation is sort of ad hoc and hasn't worked fully since we bought it. I think it will improve but its difficult to cope with presently

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Thank you for your feedback! We are going to address your concerns directly with our partner in Washington. We will assist them in any way we can to resolve issues for your industry.

  • Josh from All Terrain Equipment

    Number of employees: 2-10 employees

    June 2018

    Smooth

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly . Their executive is awesome with helping in every way. They have grown a lot since we first signed up be we still get they great customer service.

    Cons

    There is very little to complain about. There are a lot of functions that are hard to understand but one they are explained they are very user friendly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Thanks, Josh!

  • Inés from Millicom (Tigo)

    March 2018

    I really am very happy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really am very happy to have worked with KORONA since I did not really expect them to have such high performance quality and provide services that make us feel satisfied that we have chosen them. I really do not have any complaints, just praise and for this reason I highly recommend it.

    Cons

    I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: COMBASE, Combase

    June 2018

    Thank you for your great review!

  • Clark from RTS

    Specialty: Grocery / supermarket

    October 2015

    Flexible, Scalable, and Integrated POS

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love that this software is flexible enough to conform to any business workflow. Most of the popular cloud based point of sale solutions that I have tried are very rigid in their ability to adapt to your needs. It is cloud based so we have been able to integrate it with our Digital Signage solutions for automatic menu updates from Korona's inventory management tool.
    All features that I have requested or changes I have requested have been integrated into their regular release cycle. This is great because I get to help dictate the features and functions I need. This is something I have never experienced from a cloud POS vendor.

    Cons

    So far, so good! The parent company is based in Germany but they have a great support team based here in the USA as well.

  • Brady from Havens vineyard and winery

    June 2015

    Winery/ Loyalty Rewards

    Ease-of-use
    Quality
    Support

    I recently opened a winery in northern California, I was excited to get operations underway. I had everything ready and set to go besides a point of sale solution. I went online and found a page that said it specialized in wineries, so I downloaded the free trial they offered. After I downloaded they gave me a call a few days later to show me all the features it had and why it was perfect for my winery. The loyalty program works wonders for me, I have regulars who come in and use the points they have accumulated to buy bottles of wine. Loyalty members also receive an additional 15% off when buying 3 or more bottles. I have always believed in rewarding loyal customers and with Korona I am able to do that and able to keep track of all my members in one easy place

    Review Source: Capterra

    Response: COMBASE, Combase

    June 2015

    Thank you Brady for your kind words. We are happy to hear that you love using Korona and the loyalty program! It is our pleasure to help you succeed.

  • Peter from Retail Technology Services

    May 2015

    Best for Wineries

    Ease-of-use
    Quality
    Support

    Korona is a one-stop-solution for wineries. It combines retail sales, table services and event ticketing in a single POS java application and synchronizes everything to a back-end database. This allows reliability at the POS and secure remote management of customer service, sales, inventory and accounting from any internet connection. You can add powerful CRM/loyalty services, wine clubs, shipping and ecommerce. Korona integrates all the functions and services wineries need and optimal experiences customers expect in the tasting room and online. Pros: Ease of use, access, free updates and data backup, integrated, flexible, fast, secure, affordable, able grow and scale, add new terminals, locations, CRM, loyalty, wine clubs, shipping, email marketing, inventory, accounting, labor, cashiers, Cons: Trusted resource recommended for training, setup, payment integrations, network security and reliable pos hardware.

    Review Source: Capterra

    Response: COMBASE, Combase

    May 2015

    Thank you so much Randy, it is a pleasure working with you day in and day out. Your knowledge on the winery industry is unmatched we are glad to have you as a partner.

  • Mary from Forever Party On

    April 2015

    Party Store/ Customer support

    Ease-of-use
    Quality
    Support

    My husband and I always wanted to open up a small business, it had always been a dream of ours. Therefore we opened up a small party store in our hometown. We knew nothing about business let alone what a POS solution was. A family friend recommended Korona, we signed up for the free trial to give it a try. Both my husband and I are the least tech savvy individuals you will ever meet. But navigating through the terminal is incredibly easy, Jake walked us through how to use the terminal and software and made is so simple for these two old old folks. A lot of the times we don¿t know how check inventory on certain items. When this happened all we had do is call technical support and they were always there. They are very helpful and quick to respond either by email or phone. They should be sick of my husband and me by now, but they are always so kind and responsive

    Review Source: Capterra

    Response: COMBASE, Combase

    April 2015

    Thank you for the kind words Mary. We are glad that our software is working great for your store and that it is hassle and headache free. :)

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