Liberty4 Consignment Software


With its flexible, simple solution, Liberty4 Consignment by Resaleworld.com offers retailers in the consignment, thrift and resale industries a comprehensive system to manage point of sale, inventory management, CRM and accounting. Liberty4 Consignment also includes e-commerce integration, an iPad item entry feature and credit card processing and can be scaled to support consignment or resale stores of any size, from a single to a hundred users.

Also available from Resaleworld is Liberty Cloud, an ideal solution for retailers seeking accessibility through the internet. This affordable option lets stores lease their software, lowering their operating costs while allowing anytime, anywhere access from a PC, Laptop, Mac, iPad, or Tablet. It's a great option for startups, seasonal sales, and consignment events. It also includes the Liberty Mobile License, allowing consignors to enter items directly into their accounts via their iPad/iPhone or iPod Touch.

The core of Liberty4 Consignment is its powerful account management, which allows retailers to access, view and edit a variety of customer and inventory information. Retailers can track unlimited contact information, view purchase history, enter notes, pay accounts and even customize account screens.

Liberty4 Consignment's inventory management includes the same flexibility, allowing retailers to purchase outright, customize item entry and more. The POS function can track layaways, rewards and create unique payment methods, including paying consignors from the POS itself. Users can analyze and report data with the system's 70 pre-built reports which can be exported. The system also allows retailers to email item lists and payout history and well as easily creating marketing materials like postcards.

For retailers in the thrift, consignment and resale industry, Liberty4 Consignment offers a complete, easy-to-use solution.



134 Reviews of Liberty4 Consignment

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 134 reviews

September 2018

Jasper from De Flint

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Liberty4Consignment

Pros

Liberty 4 Consignment is a very well thought through program with a lot of useful functions and features

Cons

Customer support isn't the best but they do come through, the program also isn't the easiest to get into

September 2018

abdullah from Home Decor And Beyond

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

September 2018

One of the most useful POS systems

Pros

Hands down one of the most practical POS systems out there, especially for high end and high profit items out there like furniture! Makes it easier to track how much they paid for it until they own it!

Cons

I wish the pricing could be comparable to other systems but still pays for itself with one sale a week or so

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

This software is perfect for my business: it is flexible enough to suit our needs as a collective!

Dependability and accuracy; flexibility; thorough tech support

Pros

the flexibility - we are not a consignment shop, but an artists' collective - it works! The reports are easy to follow and capture what we need.

the technical support - always there for me!

Cons

I would like to be able to export the reports directly to m y account via email - as it is set up now, I have to print everything out and scan before emailing them to him.

June 2018

Karel from Prenatal

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Liberty4 Consignment

Pros

Great Software, it solves a lot of problems i had with similar programs i used before this one came around

Cons

The user interface looks a bit dated and it sometimes doesn't respond as fast as i'd like it to, but nothing too bad.

May 2018

JOHN from Cazenovia Artisans

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

This software has so much going for it. We have just started, and it is A++

The complexity of running a CO-OP with 23 members meant we needed suitable software to accommodate several scenarios, and Liberty 4 is easily up to the task. Demo the program, and you will see that it can handle whatever you need in a POS system.

Pros

The flexibility of this program is such that, for our CO-OP, with 23 individual businesses under one roof, we can keep track of everything. With a range of skill sets among our members, everyone finds it easy to use. The prompts are numerous, and the help menu is superb. Support is excellent, they go above and beyond expectations.

Cons

I can't think of a single con. I strongly recommend this product. Take the time to configure it for your particular use, and explore the options.

January 2018

Brett from yfficient | Freelance Graphic Art Services for Publishers

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

Good Software, with Strings Attached

We used Liberty4Consignment four years, and while the daily operation was generally good, we always knew that we were not able to benefit from what the software offered. Larger resale businesses, especially those with more than one location and a dedicated back-office staff may find this to be the right solution for their needs; smaller operations may find it daunting and more challenging than beneficial.

Pros

The Liberty4Consign software is likely the most fully-featured POS offering for Resale, Consignment, and Antique Mall retailers. Management of vendors, customers, inventory, purchases, reports allow you to do almost anything related to your resale business. The Cloud offering reduces risk of data loss and minimizes the time you might spend doing software updates. Support is responsive in general, but not all technicians were adept at resolving issues.

Cons

All the features come with a complexity 'hit', and training our staff beyond the basics proved to be near impossible. Because of this we were rarely ever able to make use of the features. The software is dated in its design and use, revealing in a not-so-graceful way that this is a monster database application.
The cloud hosting frequently froze, requiring a reset either by ResaleWorld Support or by me as the store's admin user.
More significant and annoying was the sales model where you must purchase one item/service to receive another. For example, with the Cloud subscription the free tech support was only available when subscribed to a tag purchase plan (and the tags were appropriately marked up to cover the cost.) Use of automated consignor emailing involved integration with ReCommerce, another paid service. If you want complete support, you must purchase your printer hardware through them, again at a significant cost.
Reports: While many usable reports are built in to the software, attempting to modify or creating custom reports could lead to unpredictable results. Exporting data into Excel ( which should be a common tool for managers wanting to analyze data) is daunting, with numerous export options and Liberty rounding dollar amounts or including/omitting random bits of data, and formatting the exports in a difficult-to-use format.

January 2018

Musi from Designer Resale & Consignment

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2018

I have a real mixed review that is only partially fair due to my outdated software.

I feel like my opinion of this product is unfair because I am unable to determine how much of my sub-par experience has to do with having old hard/soft-ware. I have had a lot of difficulties. I appreciate the product though! There have been times when people have gone above and beyond to help get things working for me. There have been other times when tech. support technicians have been so condiscending and disrespectful to me that I’ve almost hung up in tears of frustration. My experience with Liberty/Resaleword is very mixed; however, I’m fairly committed to doing what it takes on my end to try and make my experience better. I’m going to start with updating things so I can make a fair evaluation.

Pros

The website that allows consignors to access their account info. is really nice. I feel like that’s a valuable feature both for us as well as the consignor!

Cons

I feel like the area where you run reports is overly and unnecessarily complicated. I wish I had better experiences with tech. support. It would be nice to access tech. support quicker - although I understand the dilemma from the company’s perspective.

July 2017

Kerri from Dechoes Resale

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

This is the Best Investment to grow and Manage your Business

We've had Liberty for over 15 years now. We started with the dekstop version and moved over to the Cloud version as we added locations. The cloud makes it so easy to move items from one store to another. We also love the seperate and combined reporitng we can get. The software itself makes it easy to enter inventory that we purchase upfront. The staff and the techs are great to work with and truly care... which is so rare to see these days. Go with Liberty and you'll get top notch service, product and peace of mind!

Pros

Ease of use and features! The software is very flexible and enables us to run reports to help us know whats in inventory, what days are busiest so we know how to staff, what is selling the best and the worst and much more. The Resale Rewards program keeps our consignors coming back again and again. We use to use a punch card system which lost us money. Resale reward tracks everything for your customers on their mobile devices and they love it.

Cons

None really ...It is the best employee you'll ever have! The software works for you not the other way around.

June 2017

Doujone from Fashion 4ward

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2017

Consginment Software review

Pros

Pretty easy to use. I was able to navigate through it with ease. I was able to teach my assistant how to use it as well

May 2017

Janet from REclectia

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

I should have invested in Liberty4 years ago!

I have been running this for 3 months now, and can't wait to get to where all of our inventory is in Liberty4!

Pros

It will boost your stores income in many ways. It is a time saver and a very accurate system for figuring out exactly where you are at any given moment.

Cons

It has so much untapped potential, with no way for me to learn without traveling far. I wish there was a version just for furniture consignment with all the related categories. I also wish the Wish List feature could be more detailed and automatic.

January 2017

Ilaine from Sak's Consignments

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Liberty Review

Whenever we call the help desk, they return our call in a prompt manner. The system is very user friendly and easy to navigate thru.

December 2016

kristin from Thrift House Evanston

Company Size: 2-10 employees


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2016

Liberty Software for a Thrift Store

It is lacking in some inventory data collecting areas. It is difficult to configure to your specific business if it is not specifically consignment.

Pros

Simple to enter information and POS is easy to figure out.

Cons

Frustrating for correcting errors and for adding quantity of products

November 2016

Kasey from KC's Consignment

Company Size: 2-10 employees


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Lots of features, but a bit complicating to use.

I used Liberty4 Consignment for almost 3 months and was highly satisfied with its features and functions as well as it's customer service. The price was kind of high for me but I am a smaller clothing consignment boutique in a rural town. It was a little hard to use at first but after the tutorials, it was a bit easier to understand. However, even with that being said my employees could never get the hang of inputting the inventory so I went with another software choice. Before I changed software programs, though, Liberty worked diligently with me to try and help my employees better understand the program and its features which were really great especially the lengths they went to try and help. I probably talked with them every day for almost two weeks before choosing to go another way.

Pros

I absolutely loved the fact that Liberty4 Consignment has so many unique features. You can run almost any type of report you can think of. It makes it really easy when you need specific information on a single account or type of item. It even allows you to print checks from the software and give the consignor a percentage increase for using their earning as store credit. It has so many unique features it is hard for me to remember them all. It is a little on the expensive side but the product is well worth the price you will be paying for it and they have tons of payment options and also a cloud-based option for those who don't want to step off the ledge just yet and purchase the physical software.

Cons

Unfortunately, all of my employees had a hard time trying to learn how to use the software. They even had a hard time with checking people out before I purchased a handheld scanner to scan the items. They still had trouble inputting inventory and never figured out how to do reports of any kind or even look up accounts for consignors. In their defense, the software can be a bit confusing without having taken the training tutorials.

Also, the Liberty4 Consignment software seems geared more towards a larger consignment store rather than a small boutique such as i have.

November 2016

Margie from A Bridal Boutique

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Great for consignment shops

I used this software to run my consignment shops for years. Easy to use and has many different features that made running the store easy and great reporting features

Pros

Easy to use

Cons

when we used was pretty high priced

November 2016

Eileen from E Designer

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Works for us!

After a bit of a learning curve, we made an easy adjustment to this POS software. It does everything we want and it's easy to use. The support has been great.

Pros

Ease of use and support.

Cons

Nothing comes to mind.

October 2016

Donna from Trading post

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Liberty 4 consignment software

We are a charitable organization with all volunteers. This software has helped us tremendously. It has makes the running of our store so much easier. Thank you Liberty 4 !

Pros

Ease of entering data

Cons

Had a few things that weren't working correctly but, the staff at Resaleworld.com has been a life saver to us. They were and still are very helpful.

September 2016

L.R. from Lisa's Furniture Creations Plus


Ease-of-use

4.5 of 5

Value for money

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Great product!

Pros

The software is fairly easy to use and it does so much. It tracks just about everything, sales, taxes, print reports for sales, etc. list your clients, tracks inventory, automatically assigns numbers to inventory items, and clients when entered. I have yet to do this, however you can allow your clients to sign in and check their accounts with you. If you've purchased the link for quick books, you can also track all your accounting. The vendor- Resaleworld is most helpful.

Cons

I can't say I have really found anything that I dislike about this product or vendor.

August 2016

Kevin from A Little Bazaar


Ease-of-use

4 of 5

Value for money

3.5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

August 2016

Straight forward and good for both consignment and retail.

Pros

Tech support uses a licensed copy of team viewer. If I have a problem they hop on my computer and work on it remotely. Good tech support.

Cons

Often when I call for support it is sent to voice mail and I have to wait for a call back.
It costs a bit more than other vendors consignment software, but you get what you pay for.

July 2016

Steven from A-Line Consignment Boutique


Ease-of-use

3 of 5

Value for money

1.5 of 5

Customer support

1 of 5

Functionality

2 of 5

July 2016

Serviceable

Pros

The software works. Most of the time the behavior within the program is predictable and repeatable.

Cons

The software reporting features have never worked completely. Prices are unreasonable for what are termed upgrades, unless you get enrolled in a plan to buy things in such quantities that you don't need. Technical support is not available on Saturdays and many times you get the impression that you are burdening them when you have problems.

Response from Russell of Resaleworld.com, Inc.

Replied September 2016

Steven, I’m sorry to hear of your frustrations. My understanding is that you’re particularly unhappy regarding the transition to EMV credit card processing – specifically, the need to purchase an upgrade from the version you’re currently using. I would like to address the subject of transitioning to EMV processing and the need to upgrade in particular, as well as several inaccuracies contained in your review. Our customer base has come to expect us to release major upgrades, containing many new enhancements, at least once per year. We close off major branches of our software once they’ve been released for a sufficient period of time and only after we’ve made every effort to address any bugs/unintended behavior in that particular branch – this is a necessity in order to move forward. Continuing to develop for older versions of our software, as Microsoft does, would be a major undertaking for us – one that would require a much larger development staff, which would in turn drive up our pricing. The version of Liberty that you’re currently running was released in 2011. Payment processors only begun to support EMV transactions in 2015, and EMV standards & requirements continued to be revised and refined through last year. There was certainly no way to anticipate the requirements of EMV processing back in 2011, and we simply do not maintain source code for versions of the software that old. The changes that we did have to make on our end to earn EMV certification for the payment processor you use centered around card issuer requirements for receipts. We had to alter our database structure to store EMV data, and we had to alter our receipt printing logic to pull in and output this data. I personally lobbied that processor to certify older versions of Liberty for EMV processing on the grounds that they have their own internal transaction database, and their software is capable of printing/reprinting receipts without directly involving Liberty. I was unsuccessful in my attempts to persuade them, which is regrettable, as I feel that much of your angst towards us is centered around this particular issue. The list of compatible hardware for our payment processing integrations comes directly from the payment processors, not from Resaleworld. The nature of the transition to EMV has resulted in limited options – payment processors have had to focus their efforts on specific devices to achieve their own certification, and have at times run into bottlenecks outside of their own ability to control. When we first reached out to your payment processor about EMV Certification for their solution, we were informed that a specific would be the first device certified on their end. Several months later, we were informed that they were still waiting on firmware changes from that device’s manufacturer before they could certify it, but they had certified a completely different device in the meantime. Keep in mind that a lack of current options doesn’t mean that more won’t become available down the road. I also see where you’ve been made aware of other payment processors integrate with Liberty, which have different hardware to choose from – although an upgrade to a newer version of our software is still required for this option. Please understand that there’s nothing we can do on our end if the payment processors themselves don’t support other hardware. The transition to EMV processing is the single most significant change to the credit card processing industry in the past thirty years. Many in the industry share the opinion that last October’s liability shift came far too early, and the entire industry – from the hardware suppliers to the card processors to the software vendors all the way down to merchants – wasn’t adequately prepared. From my perspective, I can assure you though that the transition has been a frustrating period for all involved. I can also tell you that we at Resaleworld did everything we could to make EMV processing available to our customers in a timely fashion, and to make the transition as smooth as possible. I honestly feel that your review is unfairly lashing out at us over factors outside of our control, and when we’ve taken reasonable steps to meet our customers’ needs. I feel it is worth pointing out that your statement implying Liberty 4 doesn’t adhere to Federal Guidelines is incorrect. I can certainly understand your frustrations regarding the transition to EMV, however supporting EMV is not a mandate from either the federal government or from card issuers. Making the switch is generally accepted to be a good idea, and failure to support EMV does place you at a greater liability risk in the case of fraudulent transactions. That said, many national chains have elected not to make the transition as they feel the liability risk is outweighed by the cost of updating their software & hardware – and they’re well within their rights to do so. I feel that your comments on the reporting features of Liberty are very misrepresentative of this area of our software. Liberty 4’s reporting is far and away the best in the consignment industry, and is extremely comprehensive. The software includes over 120 unique reports, some of which have thirty of more filters to allow for our customers to drill down to the level of detail they need. In fairness, reporting is an area where we have focused a great deal of our attention over the past five years. Since the 2011 release of the version of Liberty that you’re using, we have added over 400 different enhancements to our reporting system. I encourage you to upgrade in order to take advantage of all of the improvements that have been made over the past five years. You state in two different areas that there is no technical support on Saturdays. Resaleworld offers Technical Support on Saturdays from 10:00am through 2:00pm est. We have offered this service for nearly six years. While we do not have a full staff available on Saturdays, we’re certainly able to handle any sort of technical emergency that prevents our customers from conducting business normally. Saturday support calls pertaining to non-emergency issues that cannot be quickly resolved are rescheduled for the following week, in order to ensure that the limited staff on duty has the availability to handle emergency issues. We certainly do appreciate your business, and I wish that we could offer a solution that didn’t require an additional expenditure on your part. Keeping a comprehensive software package such as Liberty up-to-date is a significant undertaking, especially when it involves incorporating new technologies such as EMV card processing. Staying current does require a significant investment of resources on our part, which of course plays a major role in our upgrade pricing structure.

July 2016

Anna from gown and glove bridal consignment


Ease-of-use

4.5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2016

i think its good overall with a few kinks

Pros

the current use of technology, it has all the features that is current but the additional cost of all the needed help is not great. I think that this program has the potential to be #1 because it is easy to find things even though you haven't been trained

Cons

upgrades once you bought software want online option with current upgrade availability