MassageBook Software

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Find out more:

PriceDemo

About MassageBook

MassageBook is a spa management software, which helps massage therapists create websites and manage online booking schedules via Google Calendar in a unified dashboard. It allows managers to create a business page on Facebook including details such as services offered, working hours, and customer reviews to attract visitors. The solution lets teams track staff availability in real-time, assign and schedule appointments for each employee, monitor client visits, manage booking reminders, and book recurring appointments. Businesses can utilize MassageBook to send booking reminders or inform clients regarding changes in scheduled reservations via email. It offers an application programming interface (API), which lets businesses modify the system and integrate it w...

MassageBook Pricing

MassageBook is offered across three pricing plans, outlined below. A free trial is available. MASSAGEBOOK PRICING: Transition - $0.00 1st year, then $9.99 /month; Simply - $24.99/month; Amplify - $34.99/month AMTA MEMBER PRICING Transition - $0.00 1st year, then $7.50/month; Simply - $18.75/month; Amplify - $26.25/month ABMP PRICING Transition - $0.00 1st year, then $8.50/month; Simply - $21.25/month; Amplify - $29.75/month

Starting price: 

$7.50 per month

Free trial: 

Available

Free version: 

Available

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MassageBook User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 205 reviews

Andre'

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

April 2021

Consistently Stellar Techincal Assistance

User Profile

David

Verified reviewer

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2019

Just What I Need To Manage My Practice

I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners. I stay because I feel like they have and continue to develop the software Just For Me. I like that :D

Pros

Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business. Their mobile-accessibility - for both business-owner and its customers - is impeccable. The marketing and promotional components are integrated very well into the CMS function. Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal. Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis. The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way". I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.

Cons

As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.

Asha

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

I've tried several. MassageBook is the best!

I have had a truly great experience with MassageBook and the customer service team is just the best! My schedule has never been consistent since I'm a full-time college student so the monthly subscription fits perfectly with my budget. I don't feel like I'm throwing away money during the weeks when I don't have clients due to finals.

Pros

I appreciate how easy it is to integrate with other software I use for my business, like my website, my Google calendar, and all the links to my social media business pages. When you're an Independent Contractor with no employees, you wear many hats. I do my own marketing, bookkeeping, accounting, tax preparation, and soon I'll be writing my own blog and teaching. MassageBook makes my life much easier than it would be without it.

Cons

There was one feature I had with another software that I thought was invaluable to any business and it was a policies page. Clients could not book an appointment unless they signed off on the no-show or refund policy. The feature dramatically decreased the potential of booking with unreliable or irresponsible clients. There was never any confusion regarding expectations on both sides. I would much rather have this as a separate feature from the Intake Form because it was an opportunity to educate the client on why the policies exist.

Reasons for choosing MassageBook

I chose MassageBook over the alternative product because of my experiences with the customer service department and the quality of the product. The customer service team is so phenomenal I feel as though I have my own team rather than always working alone. MassageBook clearly understands the life of a massage therapist and it shows. Massage therapy is not a profession that anyone becomes rich from by exclusively providing treatments with one-to-one services. Honestly, if I were to just put it simply, I feel valued and respected by this company and for that, I will remain loyal to MassageBook.

Reasons for switching to MassageBook

It was too expensive. There are only so many massages a therapist can physically do in a week. Mindbody was more for a business with a staff rather than an Independent Contractor. I was paying for features that I could and would never use.

User Profile

Jason

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

July 2020

MassageBook is designed for individual therapists - not companies with W2'ed employees

This product is OK and cheap for a single massage therapist; you will be sorely disappointed if you try to manage a multi-employee business with it MassageBook support has been super responsive MassageBook is very secretive of their product roadmap - they will not provide any insight to customers on when requested features might become available.

Pros

The cost is low - so low, unfortunately, that MassageBook doesn't have resources to invest in building out company-level features Support team is responsive

Cons

MassageBook is missing even the most basic data elements in its reporting module to support basic business activities such as payroll and tax reporting. MassageBook is designed for individual therapists at the expense of supporting business marketing and control - it promotes individual therapist website/bios/contact information, it promotes the MassageBook website at the expense of the business's custom website The automated marketing functionality is buggy, and sent communications to customers that they shouldn't have received There is no online help for the reporting module

Reasons for switching to MassageBook

We thought we would be getting a more full featured, easier to use and less buggy solution at a better price; we were wrong on all counts except price

Response from 2Book

Jason, Appreciate the review and I'm sorry to hear we didn't meet your needs. To make sure people who read this are accurately informed, let me clarify a few things. * It's true - MassageBook is not an accounting solution. You can export financial info to any accounting program though. Payroll services like ADP and Paychex can manage everything payroll inexpensively. * Having your business included in the MassageBook directory is completely optional. It's there as an option to drive more business to your practice should you wish to receive new clients from this source. * You seem to have been very happy with our support team, yet your rating doesn't reflect this. We go to great lengths to support everyone quickly, efficiently - and warmly. * New feature releases - There's no secret. We just can't promise exactly when a feature will be released by the simple nature of software development - so we don't. But we're happy to share what to expect next from us. - Mark/CEO

Replied July 2020

Cynthia

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

This is stupid. I have no idea what you are trying to accomplish with a title for my review.

Love it overall. Would not change to another provider. The staff are wonderful and extremely helpful. I recommend them often to other spas, yoga and massage therapy business owners.

Pros

Does everything a health and wellness service industry needs for the best cost.

Cons

Needs a way to remove old people from the selections . SAme with clients. I realize that we have to keep information regarding clients for a certain period but there needs to be a separate list for old clients who will not be returning, ie, have died, moved far away etc. from our current client listing and coatacts. 2nd needs to make a way to accept information from visitors of other countires.

Reasons for choosing MassageBook

Mostly cost. The same or better features for less.

Reasons for switching to MassageBook

This had many more features for less cost.

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