About MassageBook

MassageBook is a spa management software, which helps massage therapists create websites and manage online booking schedules via Google Calendar in a unified dashboard. It allows managers to create a business page on Facebook including details such as services offered, working hours, and customer reviews to attract visitors.

The solution lets teams track staff availability in real-time, assign and schedule appointments for each employee, monitor client visits, manage booking reminders, and book recurring appointments. Businesses can utilize MassageBook to send booking reminders or inform clients regarding changes in scheduled reservations via email.

It offers an application programming interface (API), which lets businesses modify the system and integ...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

173 Reviews of MassageBook

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(134)

134

4 stars

(26)

26

3 stars

(8)

8

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 173 results

January 2019

David from Hands In Motion

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Just What I Need To Manage My Practice

I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners. I stay because I feel like they have and continue to develop the software Just For Me. I like that :D

Pros

Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business. Their mobile-accessibility - for both business-owner and its customers - is impeccable. The marketing and promotional components are integrated very well into the CMS function. Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal. Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis. The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way". I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.

Cons

As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.

October 2020

Toby from BodySava

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

A-Game Value, Ease & Access, and Incredible Customer Service

I've never had an issue go unresolved for more than 4 business days, the customer service & staff as a whole has been the most helpful team I think I've ever worked with (seriously, these people are really impressive at what they do), and the value of service you receive is literally a fraction of the cost of other competing software, which I feel you get more from MassageBook than other services as well. 10/10 would recommend.

Pros

The software gives me nearly everything I need. Not only for scheduling, it is a whole ACCOUNTING suite as well. Ease of use mixed with functional integration of payment processing software (we use Square Register) which allows a 2-click paper trail to be created and easily reviewed by both company and clientele.

Cons

There are a few hiccups with availability, the times of which I can count on both hands over 2 years of use. There were a few integration setbacks with setting up Square for payment processing, but since it was resolved (same day), there have been no issues. The only improvement I'd make is to allow the administrators of the business account to see any edits that have been made to appointment times or dollar amounts, instead of having to contact Customer Service.

Reasons for Choosing MassageBook

Better features, less cost, more fine-tuned for our business model.

Reasons for Switching to MassageBook

Better features, less cost, more fine-tuned for our business model.

December 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Great way to advertise

I like having one app to run everything instead of 3-4 separate apps to do daily business.

Pros

Once you set everything up, it’s effortless. It works for you while you are working on clients.

Cons

Nothing yet. The setup and help from the customer service have been great.

Reasons for Choosing MassageBook

I can link my square account to MassageBook for payment processing.

November 2017

Keith from Russellville Massage Clinic

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

November 2017

Great features and functionality for a new therapist but... Experienced therapists it's lacking

The free version of the software is packed full of front line features including preset website, easy scheduler features and basic soap notes. Customer Services is eager to listen and the software is evolving. Does have some reporting capabilities and keeping track of clients is typical of online booking software. Overall, for a new therapist of for someone that is taking their business to an online scheduler it is useful.

Pros

If you are a new therapist or just now going online with your scheduler this software is a nice start. Clean slick interface designed for the therapist that doesn't have much experience with business operations. Typical online scheduler with a few embedded features that can help. Easy front end features that you can use to get up in running quickly. Customer support is always friendly and seems to listen which is a huge plus. It comes with a preset website and if you want to take credit cards and gift cards they have teamed up with Stripe online processing. You can embed massage book into your social media accounts to take appointments as well as start and maintain email campaigns.

Cons

Key back office features cannot be customized and lack user friendly capabilities . Still have to get out the adding machine. NO VOID Button! Features are preset and the idea behind customizing your in take forms, soap notes, and website are very, very limited for the price of premium subscription. Furthermore, the premium price relays very heavily on emails. Text reminders are okay but you don't know if the client ever receives those alerts. Lacks accountability for therapist to client interaction through the online experience. My clients don't like it and still call to schedule an appointment. I have done by part to integrate my website (personality I hate their preset website), and my social media accounts. I will not set up another credit card account. I use square which should be an option. Overall, if you are a new to the online scheduling world it is a good start. Seasoned business owners will have issues paying for a premium service they cannot tailor to their needs. Customer Service takes everything under advisement and states they are working on it. Which I am sure they are. For me I am downgrading to the free version until either improvements are made or I find something better for the money.

October 2020

Linda from Linda Ann Farruggia RMT

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Excellent Platform

People are finding me with MassageBook compared to the other platform I used. Getting more new people emailing who weren't referred by others. The ease and flow of navigation is great, getting technical things faster. I'm totally happy with MassageBook and would recommend it to any healthcare professionals looking for a booking system and website for their business.

Pros

Ever since I started using MassageBook I found it so easy to navigate through, way better than the other platform I was using. The price is half of what I was paying with the other and I'm impressed as how lovely the website looks. The chat online for questions is amazing! I get questions answered right away during business hours and everyone I've talked to is friendly and helpful, with my old platform this wasn't an option and I'd have to wait a day to get an email response, or worse by phone never got a call back since the pandemic hit.

Cons

When I first check out a patient and send receipt it doesn't go through and need to go back to the appointment and resend.

Reasons for Choosing MassageBook

I like the name, appearance of website and price better.

Reasons for Switching to MassageBook

Jane App really expensive and I never liked the look of my website. Couldn't get through over phone for questions and would take a day response by email. Having online chat available with MassageBook is awesome!