MCS Rental Software

RATING:

4.5

(20)

About MCS Rental Software

Giving businesses full control of their rental operations, MCS-rm rental software maximizes asset utilization and minimizes operating costs, while increasing workforce productivity/revenue and improving strategic decision making. By storing all asset information in one place, MCS-rm empowers rental growth, allowing businesses to keep track of all rental equipment and identify changing business trends. Features include CRM, equipment tracking, preventative maintenance management, incident management, work order management, document management, purchasing controls, resource management, route planning, business intelligence, e-signing capabilities, equipment audit trails, personalized customer portal, and more. For a centralized reservation system, MCS-rm offers a 24/7 ...

MCS Rental Software Pricing

Contact MCS for more information on pricing.

Starting price: 

$375.00 per month

Free trial: 

Available

Free version: 

Not Available

Equipment Management
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MCS Rental Software Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for MCS Rental Software

1 - 5 of 20 Reviews

Mark

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2024

Good solid product

Very good on the whole with great customer support

PROS

MCS has all the tools required to help with planning, delivery, asset management, reporting and accounting making it invaluable from concept to completion.

CONS

Changing dates on existing contracts is not very straight forward

Reason for choosing MCS Rental Software

It covered more areas of the business such as the accounting function

Vendor Response

Hi Mark, thank you so much for the review. It's great to hear that MCS is helping all areas of your business and that you've had great experiences with our support team. Thank you for the feedback on changing dates on existing contracts - we will share this with our development team. MCS

Replied June 2024

James

Events Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Since having MCS-rm, we have had the confidence we needed to grow

MCS has given our business the confidence required to be able to grow and has given our teams back valuable time to spend with our customers.

PROS

Our favourite part of MCS is the efficiency it brings to us as a business. For example, we save at least 10 minutes per contract when it comes to invoicing, as there is no need for manual processes. We can also obtain all signatures electronically so that we can close deals quicker, and there is no manual chasing required. We have also improved our efficiency when it comes to making deliveries with the Transport Mobile App. With this feature, we can make last-minute changes to jobs regardless of where the driver might be, ensuring that every delivery goes to the right place even if a change does occur, which is common in the events industry. As a business, we have loved these time savings and improved efficiencies as it means we can be more customer-focused and enhance their journey with us. We also know that all customer data is safe with the MCS Cloud, so all our previous security fears have gone away. We have an extremely positive relationship with MCS. The team is always open and honest, and the collaborative approach with which they work with their customers is brilliant, as we all learn together. The implementation process was slick, easy and very professional. It was by far the best experience I have had when implementing a new system.

CONS

We can honestly say we haven't found any bad points with MCS-rm.

Vendor Response

Hi James, Thank you very much for taking the time to post such a positive review. We are delighted that your experience with our product and team has been so easy and that you rate it so highly as that's what we always strive to achieve. It's also great to hear first-hand about your fantastic time savings through using MCS. Should you ever have any questions, you know where we are. The MCS Team

Replied April 2021

Nicky

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2023

Be aware there is no loyalty with MCS

PROS

Easy to use, and the support team reply quick to questions but that is what you would expect from such an expensive company

CONS

Be aware we have been a customer of MCS for 4 years. They do not look after there existing customers only interested in new customers. They have increased our monthly price by 4% each year and this year increased by 10% because that is the inflation rate. its a complete scam and have no understanding of the word loyalty. Be warned.

Vendor Response

Thank you for your review, we are always happy to receive feedback, and we are glad that you find MCS easy to use and that you have a great rapport with our support team. They work incredibly hard to make sure they help our customers whenever it's needed. We do appreciate that inflation has been higher this year and will endeavor to help wherever we can. We are also working tirelessly to keep developing our software so that our customers get more and more value each year. We'd be delighted to spend some time with you to help you get the most out of your software package.

Replied July 2023

Jos

Oil & Energy, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

A COMPLETE, INTUITIVE AND RELIABLE SOFTWARE SOLUTION FOR OUR GLOBAL RENTAL BUSINESS

We know there are cheap, alternative rental software packages on the market, but these tend to be aimed at the smaller business - often falling short in functionality somewhere along the line. MCS has a lot of functionality available within it and a lot of experience in rental market, and therefore we know that we can grow with it over time. It has already improved our operational efficiency and has already shown its real value.

PROS

When we went out to look for a software solution we decided we wanted to deal with a mid-sized company which is large enough to be reliable, yet small enough to be flexible. From the first enquiry through to implementation they took the time to understand our business and assisted us in re-shaping our internal business processes, in order to simplify and optimise our processes. MCS is always on hand to support us as and when required, and it is always done within a reasonable timeframe. This includes tweaking our software to optimise it even further for our changing needs and requirements.

CONS

We only make use of approx. 60% of all software we have purchased. The main focus we have is keeping track of thousands of systems we deploy all around the world. The system is allowing this to happen really well. Any small issues that have arisen have been solved “on the fly”. Maybe WE will discover some issues in the future, but we have no worries about them being handled promptly on request.

Vendor Response

Hi Jos Thank you very much for taking the time to provide us with such a great review. We are delighted that you rate MCS so highly and that it is proving to be so valuable to your business. We pride ourselves on providing customer service excellence and are therefore are very pleased to hear about your extremely positive experiences with MCS and our support team. We're so pleased that you've chosen MCS-rm as your future proof system. If you ever need any help with expanding your use of MCS, you know where we are and we're always happy to help. The MCS Team

Replied April 2020

Jon

Maritime, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2020

MCS was our perfect software solution because it simplified our in-house processes.

We are glad that we made a move from our previous software provider to MCS, as not only is the software far more user friendly, but the customer care and professionalism of MCS is on a far higher level. We look forward to a long working relationship with all at MCS.

PROS

The MCS team are all fantastic. They have made the transition from our previous rental solution to MCS seamless. They work with the utmost professionalism and friendliness and are very approachable if we have any queries. The implementation process couldn’t have been more straightforward. The support team were absolutely brilliant, on hand to help us wherever needed, and we were able to pick up the software very quickly. Since using MCS, we have been able to save 50% of our annual expenditure and reclaim 75% of our time we used to spend on admin duties. MCS has also helped us to improve our customer service with better document control through quoting and contracts and then obtaining signatures through MCS E-Sign. Being able to acquire signatures for all our rental documents in this way means that the process is now a smooth, slick one which takes the customer from the point of order through to invoice seamlessly, saving the back-office team multiple hours per week.

CONS

None! We have not found any cons to MCS!

Vendor Response

Thank you for taking the time to complete a review of your experiences with MCS. It is lovely to hear that you have a good relationship with the MCS team. Customer service is a top priority for us, so we are delighted that the implementation went smoothly and our customer support team has been on hand whenever you have needed them.

Replied October 2020