Mitchell RepairCenter vs PayPal

Mitchell RepairCenter has 17 reviews and a rating of 3.18 / 5 stars vs PayPal which has 20047 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.18 / 5 (17)
4.68 / 5 (20047)
Ease-of-Use
3 / 5
4.5 / 5
Value for Money
2.5 / 5
4.5 / 5
Customer Support
3 / 5
4.5 / 5
Functionality
3 / 5
4.5 / 5
Last Review Written
October 21, 2021
September 11, 2021
Pros/Cons
  • Pros

  • When using Mitchell I loved the idea that you could look up service history.
  • It is user friendly and allows the user to search via multiple parameters. Parts are broken down in easy to find sections and results are easy to read with clear diagrams.
  • Cons

  • The screen sizing when attempting to print is complicated and somethings just don't print well at all.
  • Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.
  • Pros

  • What I liked most about this software was definitely the customer service. They were excellent in helping solve my issue and in a timely manner.
  • Easy to use and acceptable by tons of merchants/sellers. I also appreciate their support, as they have helped me resolves issues promptly.
  • Cons

  • I don't like the dispute process for disputing charges for orders not received. I have had many times when i did not receive product or received not of quality product and was unable to get a refund.
  • The two things I hate about PayPal is its account limiting and favoring buyers disputes over sellers. This has promoted so much fraud.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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