The only downside to OpenTable is that not every restaurant is a member so you cannot make reservations all in one place nor see all available restaurants to choose from.

OpenTable offers great customization options for searching through different restaurants. You have the ability to search by neighborhood, occasion and price.

Easy to use, love the restaurant suggestions and what’s available now options. Points are great too that can be redeem for gift certificates/cash.

Finding a new restaurant and earning points for eating at some of my favorites... what's not to love. Being able to make, modify or cancel reservations without having to call is the best.

I love the ability to not guess if a restaurant is going to be packed to the brim or not. It secures your ability to get a table at your favorite spot and not guess if itll be available or not.

They clearly have invested in the product and the user experience, both for the proprietor and the end user.

This is a great tool and very easy to use to book tables at pretty nice restaurants all across the city.

It's great how this app integrates with Google maps. It makes searching for a restaurant then making a reservation much simpler since it's all baked into one place.

The program will sometimes glitch and go offline.

I have had great experience using Opentable especially in such a big city where everyone is looking for similar reservations.

Never once have I had a problem with this app in booking or reserving a table at a restaurant.

I think OpenTable is a great concept for Restaurants and Consumers. It makes life just a tad easier for everyone.

The best part is you earn points with them which turns into gift cards that you can use at some of your favorite places.

Perfectly integrated for restaurant bookings. Easy to navigate and use.

This is a wonderful software that allows you to book reservations for restaurants quickly snd easily. I love the ability to choose an exact time and seating area.

Nothing from open table, I got annoyed when a restaurant no longer used Open Table and stopped taking reservations, but that is on the restaurant, not open table.

Very good customer support and is very knowledgeable about the software and can easily talk you through whatever process you are looking at completing.

I love how easy it is to use and get a reservation on the weekends when the restaurants i love are super busy.

Very easy to configure and manage all of your reservations. The platform is user-friendly and pretty basic to learn how to navigate.

The support was the best part. Every time I called they had great support staff for us.

Ease of use in making restaurant reservations. They confirm the reservation and allow you to easily edit the reservation.

Easy of operation and customer support. Shelly Broussard has been amazing to work with and one of the main reasons we have stayed loyal to OT.

It had been a seamless experience booking through OpenTable. Amazing user experience to book through and get your table for a date.

Easy to use, provides great marketing options, well supported. The product support has been great, operationally and from our representative.

This is my go to App when making dinner reservations. I also like the follow up and feedback/reviews I can give to help others.

I dislike that the search query resets every time the user views a restaurant. No map view on mobile site makes it difficult to use to make decisions on the go.

M trying to close my Plus account but nope, no one gets back to me and they’re still charging me. Absolutely disgusted and now cancelling my card so they can’t steal anymore of my money.

Hands down the most outstanding customer service.

All businesses need systems, simple systems work best, just the accounting integration. They get that right, they will have an absolute winner.

I used fresha and I had so much support from [SENSITIVE CONTENT HIDDEN. He was truly amazing and patient with me , always answering my questions.

Fresha just changed my life, the CS is fantastic, my customers handle their own appointments and it saved me a lot of time, very comfortable app.

I don’t take credit cards so I don’t need the extra service. I had to dispute it on my credit card company.

It’s all about learning with new products and how easy they are fresha is easy to adapt to and function and customer care are great.

Will start working again in september. I am so positive so far...and I’m hoping it will stay that way.

Very easy to use, very intuitive, with an awesome customization level considering it is a free software.

M out of my policy no show fee and I’ve lost an hour of my time with production.

Fresha makes them a new account and I get charged the ridiculous 20% fee. Do you think I can get support to reply to my emails.

Great little booking tool. I switched when i wanted a paperless clinic.

Clients can book in easily and the book now buttons create opportunities for clients to see who’s available at any time day or night. I love all the features and the consultation helps a great deal.

Except on the website it says it’s included in the 2.29% plus $0.20 per transaction fees. M already very upset at the delay only to hear about these extra costs.

It is easy to use so far and even the free version a small business can use. And as i can understand the Fresha Plus is also cheap.

Great for the whole team , great for rebooking clients and the appointment reminders are brilliant.

The customer service is excellent. They are a company that operates great ethics.

It’s easy to use, send reminders and the service of the Fresha team is amazing.

For me the system it’s just amazing, from online bookings, text and email confirmations for clients, costumer service when I have doubts they are fast with solutions and explanations.

You can choose to use the program for free. If you want to add the 'Plus' utilities, you pay a fair price.

I must admit I might be confused on the billing policy.

It is very easy to use with good customizations. Many options are very practical to use.

Best admin support- so quick and detailed. Program is easy, user friendly, and free of charge loving it.

This is amazing if looking for a start up online and booking system. Easy to use, simple for clients, and has a free version.

I really like the fact that you can utilize almost everything you need to run a successful business. It keeps track on everything with integrated options to social media plus google.

The headache and frustration of dealing with them is too much. If I did not already have my clients set up in their system, I would be switching to something else.

It’s great for start up and small businesses. So many fantastic features that are complimentary with the small debit fee that is only taken upon sale.

The new client consultation forms are very easy to use and easy to edit. I love the marketing features which prove very popular with the clients.

Friendly use, full integration solution for barber shops.

We are very pleased with the outstanding. Investment Fresha has brought our Company.

US Dollar

OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.6 billion seated diners per year, and more than 55,000 restaurants, bars, wineries, and other venues across 105 countries. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all of their data in one place to scale their success.

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Real-Time Analytics

Employee Management

Forecasting

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Order Entry

Kitchen/Menu Management

Delivery Management

Customizable Reports

Access Controls/Permissions

SMS Messaging

Mobile Payments

Order Management

Reservations Management

Mobile Booking

Credit Card Processing

Calendar/Reminder System

Reviews Management

Wait List Management

Customer Database

Online Ordering

Gift Card Management

Calendar Management

Room Booking

Sales Trend Analysis

Promotions Management

Customer Support

Booking Notes

Booking Management

Rate Management

Mobile Access

Online Payments

Real Time Data

Performance Metrics

Third Party Booking

Event Scheduling

Social Media Integration

Real-Time Notifications

For Restaurants

Real-Time Updates

Website Integration

Table Management

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Group Reservations

QR Codes

Availability Management

Customizable Templates

Online Reservations

Ratings/Reviews

Activities Booking

Reporting/Analytics

Contact Database

Order Tracking

Social Promotion

Customer History

Point of Sale (POS)

Third-Party Integrations

Delivery Estimate

Inventory Management

Loyalty Program

Menu Builder

POS Integration

Billing & Invoicing

Food Delivery Dispatching

Web browser (OS agnostic)

Basic Plan (includes reservations, custom profile and listing, guest database & tags & notes, marketing tools, reviews management & analysis, experiences, post-dining surveys, and takeout ordering): $39/month + $1.50 per network cover + $0.25/cover or $49 flat fee for reservations on business website + 2% service fee for takeout and experiences.
Core Plan (all Basic features + table management, waitlist, availability controls, inventory, and POS integration): $249/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences.
Pro Plan (all Basic & Core features + automated email campaigns, guest preferences, guest profiles, and staff scorecards): $449/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences.
All plans include access to boost campaigns, Bonus Points, reporting and mobile apps, integrations, and guest booking management tools.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

OpenTable

In Person

Webinars

Documentation

Videos

Fresha is the world’s only subscription-free booking software for beauty and wellness businesses, trusted by over 100,000 salons, barbershops, spas, and more. Sign up to Fresha for free and manage all of your appointments, staff members, and locations from your own online calendar. Attract more new clients and fill your calendar by taking bookings on your Instagram and Facebook pages, through Google Search and Maps, and on your own website. Reach clients anywhere, anytime and grow your business with powerful marketing tools; including email campaigns, text messages, and alerts within the Fresha app. No need to pay a monthly subscription – grow your business at your own pace with our optional paid features, including seamless payment processing with daily payouts.

OpenTable vs Fresha

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