About PointOS

PointOS is a point of sale (POS) solution that helps restaurants, bars and nightclubs streamline operations related to invoicing, menu management, inventory re-ordering and more on a centralized platform. The employee management tool automatically generates daily timesheets with information, such as staff member names, date, check-in and check-out time and the total number of working hours.

PointOS' order management module lets supervisors set up multi-server modes, split checks and modify orders based on customer requirements. Administrators can create dining room layouts, configure happy hour pricings, set up loyalty programs, create recipes and alter menu items. Additionally, managers can use the activity dashboard to track daily sales and taxes, moni...


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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

53 Reviews of PointOS

Average User Ratings

Overall

3.64 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(16)

16

3 stars

(9)

9

2 stars

(6)

6

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 53 results

November 2018

Frank from Pino’s Cucina

Verified Reviewer

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

November 2018

Awesome

Never had a problem

Pros

So easy and understanding. Great valley with the money your spending. I’m so glad i end up with this awesome system

Cons

Sometimes it blocks and i need to restart the pc

Response from PointOS

Replied January 2020

Frank, We are so happy that you are pleased with your PointOS point of sale system. We are always aiming to provide the best value at an affordable price. While we sell the software as just a license that you can place on any windows device, we do not provide support should something go wrong with your device. PointOS does offer new modern sleek hardware options from Elos with parts and labor warrantees and can replace your device next day.

July 2018

Katie from The Bar and Grill, LLC

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2018

Works well for my bar

Overall I haven’t had any major issues. It does run slow at times but that’s probably related to the internet not the system. I’ve been using the system for nearly three years. I started with one station and recently bought two more. It is nice that there are no monthly fees. Overall, I would recommend PointOS.

Pros

I like the set up of the software. I have three stations in my bar and they are all linked so you can add items to a tab from any station. The system is easy to use, based on my experience and that of my staff. Several of my staff report that PointOS is much easier to use than other software they’ve used at other bars. The item menu can be easily customized and alphabetized. I like that you can add recipes so if someone isn’t sure exactly what’s in a drink they can click on the recipe and see it at the station. It calculates cost per ounce when you add items to the inventory so figuring prices is easy. The sales reports are quick and easy so it’s simple to pull reports to figure tax each month. There are also employee reports and each employee clocks in so hours are very easy to figure as are tips collected.

Cons

It would be nice if there were more item tabs. We sell a high volume of alcohol and mixed drinks and we don’t have room to put all of it on its own tab. Another thing that would be nice, but really not a big deal, is if there were more icons to make the item tabs easier to find. There are some icons, for instance the more popular beers have an icon so it’s easy to recognize. For items with no icon, you have to type it in. You can highlight the items by color which is helpful. It is cumbersome to add everything in but I suppose every system is that way.

Response from PointOS

Replied January 2020

HI Katie, Thank you for the feedback. Our Support Team has troubleshooting steps to help improve performance and will assist as the best of their abilities to make sure when multiple terminals are in use that the communication between devices is not impeded by improperly setup firewalls and antivirus, but are limited in the abilities to assist with hardware that has not been purchased or maintained by PointOS.

July 2018

Scott from Takata

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

July 2018

PointOS is solid but could be better

There have been a couple of issues that I have addressed with the company with no resolution. Truthfully it could be more but I dont recall, as we have been running the system for a couple years and I found work arounds. One of which I turned off printing sales tax on the receipt (as we include it in the price of the drink) and it still printed it on there. Another issue is different reports from the same day dont equal each other i.e. server sales reports vs a detailed daily report. As mentioned above the remote reporting software called mypointosconnect has been down many times for multiple days. When contacting customer service wait times typically run less than 15 minutes sometimes less than 2. Its not horrible software but its showing signs of age while other offerings add nice new features, PointOS has a built in jukebox that I've never ever used. I use streaming services for music in the establishment and have since a hard drive with 15k songs crashed during a busy night. If you looking for cutting edge features, you'll be better suited looking elsewhere but if you want something that works day in and day out with limited frills this might be your software. There update might fix some of my gripes, I'll find out the first week of August if they meet their deadline.

Pros

I like the fact in a tablet world, that I could install the software on a Windows PC. You actually own the software and the service contract is reasonably priced compared to others. By switching to PointOS, the processor they required for direct integration has been great and has saved us a bundle.

Cons

While it's nice to own the software and run it on a Windows box but Windows 7 is getting harder and harder to find. While the software worked flawlessly for the first year it has become sluggish and there have been numerous remote reporting outages as of late. They have been promising a brand new version for over two years and they finally have picked a launch date. The software looks dated and you have to run the system at a very low resolution to function properly. Lastly, automatically added charges or discounts are a percentage. If you want a happy hour price you have to set a happy hour price for every item.

Response from PointOS

Replied January 2020

Hi Scott, Thank you for taking time to leave feedback. PointOS has an all new user experience with the reliability of PointOS Professional with new features being added regularly. The new PointOS also has a dedicated development team that has provided expedited trouble responses for both software and some hardware issues. PointOS has an excellent track record for adding new features requested by customers. We value all our customers feedback and our team is always looking for new ways to make PointOS better.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

July 2018

50/50

Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible.

Pros

Software is easy to use and technical support is always friendly and available 24/7.

Cons

Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise.

Response from PointOS

Replied January 2020

HI There, Thank for taking the time to leave your valued feedback. The PointOS Software (Pro and PointOS) are Windows? 7 or higher compatible. We are excited to say that our newest software that will be coming out soon will also support Android and iOS. In addition our new customer success representatives are available 24 hrs 7 days a week 365 days a year to help assist with any questions.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Good system

Overall a solid purchase, good value.

Pros

One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required.

Cons

Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment.

Response from PointOS

Replied January 2020

We are pleased to hear you are happy with the PointOS point of sale software and the value of its offerings for our competitive pricing. With the launch of the PointOS XE we offer new split check features which should help address your concerns.