About Prism POS

Microworks Prism POS is an advanced touch-screen point of sale solution designed to provide full support for dining, delivery, and take-out operations. With advanced touch screen controls, servers can take orders quickly and accurately, while reducing wasted time and costly mistakes. For back-of-the-house operations, kitchen staff can get a complete and easy-to-read printed order ticket, as soon as servers input the information into Prism POS. 

Features include touch-screen capabilities, online ordering functionality, take-out and delivery management, labor and food cost controls, employee scheduling, sales and inventory reporting, forecasting, and many more.

Prism POS allows users to add modifiers & side items, while also eliminating inconsi...


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Supported Operating System(s):

Windows 10

15 Reviews of Prism POS

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

February 2021

Steve from Krave Pizzeria

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Return to Microworks

My original purchase was a Upserve system because it was a cloud based. That was a total mistake. The Upserve system was not designed for a take out pizza business. I used Microworks in the early 2000's and decided to go back and see what they had to offer. I am very satisficed I went back!

Pros

This software if fantastic for a take out delivery pizzeria operation. The ease of adding menu items or coupons is very user friendly. I love the Google Maps integration, credit cards, and gift cards.

Cons

The back end reports could be more user friendly and the inventory module is a bit cumbersome. I still have not gotten the inventory where it needs to be. Maybe customers could pay for help setting this up during the initial set up? I would love a cloud option so I could make updates and work from home.

Reasons for Switching to Prism POS

Was not build for take out/delivery pizzeria

January 2021

Vaughn from Caesars Italian Rest

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2021

Microworks Works Well and saves Time

We absolutely loved the system before 8. Used it for 7 years with very little problem. It was wonderful. What the system figures said I believed but now I have to wonder sometimes. When we switched we purchased all new computers new wires etc. Your tech people try there best to get things straitened out . But we are still not there. I wonder If we got your new router if that would correct things?

Pros

We used RapidFire for 10 years. We were well satisfied but they went out of business. I was in a hury to replace the system quickly because the computers were failing. Looked in the pizza magazines saw your add and downloaded the sample. We were impressed with Prism .It did so much more than Rapidfire. I made a quick decision to purchase the sytem. We like the back of the house programs for bookkeeping. The system was easy to use . A new girl can learn the system in 2 days. The delivery part is very well thought out and easy to use. The web ordering is also great. This was your sytem before 8

Cons

With the new system all the features are even better,but the system runs slower for example when assigning drivers to 3 deliveries and the save button is hit there is a delay of 15 seconds before the transaction is complete. We also have credit card issues . If the internet goes out for just a moment the card is approved but not taken off the slip. It is entered on the card company report but not on Prism report. The screens are harder to push than before. The screens go to a light color same times and lock up. A new hiccup just started If you hit status for driver then try end report it stays and have to shut screen off to get it to go away. Also we have had issues with the printers stop working because of too many print jobs in memory. That problem may have been resolved. WE need coupons that ring up all items for a special . Also need coupons to change color for active.

February 2021

Darwin from Papas Pizza

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2021

Wish they can add a app

I been using them since 2011, but 10 years later they still don’t have a app to make it easier for the customers just to download the app from the restaurant and start their order right away like Slice, GrubHub, Uber, Door Dash etc. costumers shouldn’t be tapping in the website every time they want to place an order way too many steps ! I hope they get an App soon that works with the POS together otherwise is not worth it anymore.

Pros

It’s easy to navigate and most employees will be able to know how to use it with in 2 weeks.

Cons

We already 2021 and the only thing this company is missing is a APP

January 2021

james from Bella Pizza

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Bella pizza pos

Every department I have ever needed has been exceptional. Always on making sure my issues or questions have been answered.

Pros

I have been in business for 29 years. I have used a POS for 21 of them. Prism is by far the most user friendly, easy to learn for employees.

Cons

The mapping for delivery area needs to be more accurate.

Reasons for Switching to Prism POS

I got it in 1998 and it was way past due.

January 2021

Leonardo from Mona Lisa Pizzeria & Ristorante Inc

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

OUTSTANDING!!!

Amazing! Great Customer Service

Pros

I will never change this POS for any POS out there Amazing service , easy to work and and very detailed but not to the point that is complicated,!its perfect and my delivery is on the DOTS.

Cons

Delivery system and closing the day are very easy

Reasons for Choosing Prism POS

The amazing sales person [SENSITIVE CONTENT HIDDEN]

Reasons for Switching to Prism POS

Toast is a ripped off