retailcloud Software

retailcloud Software

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About retailcloud

retailcloud is a retail management solution for small retailers. It enables users to handle point of sale (POS) operations, monitor inventory levels, analyze store performance and run loyalty programs. retailcloud’s Zero POS version suits the requirements of small retail businesses, as it offers basic POS features such as inventory tracking, customer marketing, payment processing and reporting under the freemium pricing model. retailcloud’s employee management feature enables retailers to manage employee performance and productivity. In addition, it allows store owners to track employees’ working hours and manage payroll. The solution helps users run promotional campaigns offering reward points and discounts for returning customers. Also, retailcloud’s in...

retailcloud Pricing

It is also available at $79/month/POS and $199/year/POS.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

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Item list

retailcloud User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 16 reviews

Linda

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

May 2022

Small Business

I love it. The customer support is the best and the staff is so friendly. This system for the cost is amazing, other systems would cost me a lot more and I would not get the support I do from retailcloud. This allows me to keep my prices affordable for my customers.

Pros

It is easy to use for people like me that are not so computer literate. Customer support is amazing, they are always there to help. I have messed things up a couple times by touching a setting and had to have them walk me through fixing my errors. The staff is so friendly, and the chat feature is easy to use any time you need.

Cons

I would like to see the actual inventory being shown on the master item screen. being able to change on- hands easily through the mobile app. Add the freight charges to the report there is a column for it but it is not on the receiving report.

Reasons for choosing retailcloud

I was contacted by a merchant that worked with retailcloud. It was so much cheaper than what I had been paying that I had to give it a shot.

Reasons for switching to retailcloud

The merchant I was going through recommended retailcloud. Quick books did not offer mobile pay and was expensive. Clover was expensive and not as easy to use for retail. I felt it was set up for a restaurant than a retail store.

Jack

Company size: 2-10 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2016

Easy to use

The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use.

Pros

Lot of Customization Multiple Roles Inapp Chat Support and Help access

Cons

Looking for more hardware in europe region

Response from retailcloud

Hi Jack We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe retailcloud

Replied July 2016

eric

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2016

review on first use

good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people

Pros

cost is okay

Cons

i cannot add my own currency

Response from retailcloud

Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com. Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version.

Replied August 2016

Gurcan

Company size: 2-10 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2016

Simply The Best

They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well.

Pros

I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking.

Cons

I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware

Meet

Company size: 2-10 employees

Industry: Wine and Spirits

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Top notch onboarding team!

So far the experience is great, they have worked hard and gone above and beyond in every aspect. I say again.... Do yourself a favor and schedule a Demo. Entire team has been great to work with.

Pros

Ease of use on POS App. CAS(back office) is very robust, and allows customization of the Store setup. Honestly, there are new features I am discovering everyday.

Cons

Nothing. Do yourself a favor and schedule a Demo!