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retailcloud software

12 reviews(4.5/5)
12 reviews(4.5/5)

retailcloud is a retail management solution for small retailers. It enables users to handle point of sale (POS) operations, monitor inventory levels, analyze store performance and run loyalty programs.

retailcloud’s Zero POS version suits the requirements of small retail businesses, as it offers basic POS features such as inventory tracking, customer marketing, payment processing and reporting under the freemium pricing model.

retailcloud’s employee management feature enables retailers to manage employee performance and productivity. In addition, it allows store owners to track employees’ working hours and manage payroll.

The solution helps users run promotional campaigns offering reward points and discounts for returning customers. Also, retailcloud’s integration with MailChimp helps marketers run email marketing campaigns and reach out to existing and potential clients. retailcloud POS features are also accessible through the mobile app on Android devices.

Supported Operating System(s):
Web browser (OS agnostic)

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12 Reviews of retailcloud

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  • KING from T-MART WHOLESALE LTD

    Number of employees: 11-50 employees

    November 2016

    IT Administrator

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wonderful easy to use POS, can be deployed on PCs and Mobile. With a friendly and responsive/articulate customer care service.

    Pros

    Its easy to use and deploy

    Cons

    We don't have duplicate of our sales data, It could have been wonderful to use hybrid data storage.

    Review Source: Capterra

  • VICTOR from T-MART WHOLESALE

    Number of employees: 2-10 employees

    August 2016

    INCLUSION OF NIGERIAN NAIRA AS PART OF CURRENCY CHOICE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We had difficulties using the software initially but we have gotten around that with your technical support.

    Pros

    The POS is very simple to use

    Cons

    Lack of data flexibility. It's not easy to make data modifications.

    Review Source: Capterra

  • eric from isl

    Number of employees: 2-10 employees

    August 2016

    review on first use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people

    Pros

    cost is okay

    Cons

    i cannot add my own currency

    Review Source: Capterra

    Response: retailcloud, retailcloud

    August 2016

    Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com. Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version.

  • Jack from Jacks Eyeware

    Number of employees: 2-10 employees

    July 2016

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use.

    Pros

    Lot of Customization
    Multiple Roles
    Inapp Chat Support and Help access

    Cons

    Looking for more hardware in europe region

    Review Source: Capterra

    Response: retailcloud, retailcloud

    July 2016

    Hi Jack We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe retailcloud

  • Tony from Soccer Depot

    Number of employees: 2-10 employees

    July 2016

    Soccer has never been easier!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Owning a soccer shop and using the retailcloud system has made inventory and sales a complete ease. Before we used to run out of athletic tape and other little things, now we know exactly when we have to stock up or order more.

    Pros

    Ease of use!! In and done!!

    Cons

    None

    Review Source: Capterra

  • Veera from SKV Readywares

    Number of employees: 11-50 employees

    July 2016

    easy to implement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday

    Pros

    quick response on questions from support

    Cons

    default templates for quick start

    Review Source: Capterra

    Response: retailcloud, retailcloud

    July 2016

    Hi Veera Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned.

  • Les from Divers World

    Number of employees: 2-10 employees

    July 2016

    Using RetailCloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have looked at many POS systems that include a sophisticated inventory. This is the best value for money app that I have found.

    Pros

    I like that it is cloud based, includes inventory that will support composite items and also item serial numbers. It also integrates with Intuit Quickbooks online.

    Cons

    The one draw back with this app is that it does not support account customers.

    Review Source: Capterra

  • Vipin from FESTIVAL TRADING

    Number of employees: 2-10 employees

    July 2016

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Had wonderful customer support from entire team. The best part is the prompt response you receive from the team every time you face any problem.

    Review Source: Capterra

  • Prima from Prima Nova (Nigeria) Ltd

    Number of employees: 2-10 employees

    July 2016

    Software is great, and customer care is even better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a great software, ideal for all sizes of business. The user interface is easy on the eyes, and the transaction process is quick and straightforward. The customer service is even better... they were able to solve the few challenges I have had in a professional yet friendly manner. They respond super fast to emails and tickets, and the instant chat function is truly an instant chat function, as a rep replied me within a minute of my posting a message.

    Pros

    User interface, ease of use.

    Cons

    Loyalty program is only available in the premium version.

    Review Source: Capterra

  • Derisly from Shake N Slurp

    Number of employees: 11-50 employees

    June 2016

    Great Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am just beginning to try this software out. I asked support for some answers to questions and got a very quick response which was faster than fully paid systems. Great !!!

    Pros

    This software from first impressions looks very easy to use and thorough.

    Cons

    I havnt had and bad experiences yet.

    Review Source: Capterra

  • Gurcan from ACE HARDWOOD FLOORS

    Number of employees: 2-10 employees

    June 2016

    Simply The Best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well.

    Pros

    I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking.

    Cons

    I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware

    Review Source: Capterra

  • SYED from HOUMAFOODSMARKET

    Number of employees: 2-10 employees

    June 2016

    HAD PROBLEM INSTALLING BUT `SAM FROM THE SUPPORT TEAM HELP OUT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HAD PROBLEMS INSTALLING THE POS APP FOR MY WINDOWS 10. SO I CONTACTED THE SUPPORT TEAM. I GOT IN TO CONTACT WITH SAM FROM THE TEAM AND HE ACTUALLY HELPED OUT FOR FREE. MUCH HELP. THANKS FOR ALL THE HELP.

    Review Source: Capterra
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