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Web browser (OS agnostic)About retailcloud
retailcloud is a retail management solution for small retailers. It enables users to handle point of sale (POS) operations, monitor inventory levels, analyze store performance and run loyalty programs.
retailcloud’s Zero POS version suits the requirements of small retail businesses, as it offers basic POS features such as inventory tracking, customer marketing, payment processing and reporting under the freemium pricing model.
retailcloud’s employee management feature enables retailers to manage employee performance and productivity. In addition, it allows store owners to track employees’ working hours and manage payroll.
The solution helps users run promotional campaigns offering reward points and discounts for returning customers. Also, retailcloud’s integration with MailChimp helps marketers run email marketing campaigns and reach out to existing and potential clients. retailcloud POS features are also accessible through the mobile app on Android devices.
12 Reviews of retailcloud
Average User Ratings
Overall
4.50 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
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Showing 1-12 of 12 reviews
July 2016
Jack from Jacks Eyeware
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Easy to use
The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use.
Pros
Lot of Customization
Multiple Roles
Inapp Chat Support and Help access
Cons
Looking for more hardware in europe region
Response from retailcloud of
Replied July 2016
Hi Jack We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe retailcloud
June 2016
Gurcan from ACE HARDWOOD FLOORS
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2016
Simply The Best
They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well.
Pros
I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking.
Cons
I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware
November 2016
KING from T-MART WHOLESALE LTD
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2016
IT Administrator
Wonderful easy to use POS, can be deployed on PCs and Mobile. With a friendly and responsive/articulate customer care service.
Pros
Its easy to use and deploy
Cons
We don't have duplicate of our sales data, It could have been wonderful to use hybrid data storage.
July 2016
Les from Divers World
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Using RetailCloud
I have looked at many POS systems that include a sophisticated inventory. This is the best value for money app that I have found.
Pros
I like that it is cloud based, includes inventory that will support composite items and also item serial numbers. It also integrates with Intuit Quickbooks online.
Cons
The one draw back with this app is that it does not support account customers.
July 2016
Veera from SKV Readywares
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
easy to implement
comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday
Pros
quick response on questions from support
Cons
default templates for quick start
Response from retailcloud of
Replied July 2016
Hi Veera Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned.
July 2016
Tony from Soccer Depot
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Soccer has never been easier!!
Owning a soccer shop and using the retailcloud system has made inventory and sales a complete ease. Before we used to run out of athletic tape and other little things, now we know exactly when we have to stock up or order more.
Pros
Ease of use!! In and done!!
Cons
None
August 2016
eric from isl
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
August 2016
review on first use
good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people
Pros
cost is okay
Cons
i cannot add my own currency
Response from retailcloud of
Replied August 2016
Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com. Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version.
June 2016
SYED from HOUMAFOODSMARKET
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2016
HAD PROBLEM INSTALLING BUT `SAM FROM THE SUPPORT TEAM HELP OUT
HAD PROBLEMS INSTALLING THE POS APP FOR MY WINDOWS 10. SO I CONTACTED THE SUPPORT TEAM. I GOT IN TO CONTACT WITH SAM FROM THE TEAM AND HE ACTUALLY HELPED OUT FOR FREE. MUCH HELP. THANKS FOR ALL THE HELP.
July 2016
Vipin from FESTIVAL TRADING
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Great Customer Service
Had wonderful customer support from entire team. The best part is the prompt response you receive from the team every time you face any problem.
July 2016
Prima from Prima Nova (Nigeria) Ltd
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2016
Software is great, and customer care is even better
This is a great software, ideal for all sizes of business. The user interface is easy on the eyes, and the transaction process is quick and straightforward. The customer service is even better... they were able to solve the few challenges I have had in a professional yet friendly manner. They respond super fast to emails and tickets, and the instant chat function is truly an instant chat function, as a rep replied me within a minute of my posting a message.
Pros
User interface, ease of use.
Cons
Loyalty program is only available in the premium version.
August 2016
VICTOR from T-MART WHOLESALE
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2016
INCLUSION OF NIGERIAN NAIRA AS PART OF CURRENCY CHOICE
We had difficulties using the software initially but we have gotten around that with your technical support.
Pros
The POS is very simple to use
Cons
Lack of data flexibility. It's not easy to make data modifications.
June 2016
Derisly from Shake N Slurp
Company Size: