retailcloud Software
retailcloud is a retail management solution for small retailers. It enables users to handle point of sale (POS) operations, monitor inventory levels, analyze store performance and run loyalty programs.
retailcloud’s Zero POS version suits the requirements of small retail businesses, as it offers basic POS features such as inventory tracking, customer marketing, payment processing and reporting under the freemium pricing model.
retailcloud’s employee management feature enables retailers to manage employee performance and productivity. In addition, it allows store owners to track employees’ working hours and manage payroll.
The solution helps users run promotional campaigns offering reward points and discounts for returning customers. Also, retailcloud’s integration with MailChimp helps marketers run email marketing campaigns and reach out to existing and potential clients. retailcloud POS features are also accessible through the mobile app on Android devices.
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Item list -
Customer profiles -
Order cart -
Quick service restaurant -
Summary of transactions
Supported Operating System(s):
Web browser (OS agnostic)
12 Reviews of retailcloud
KING from T-MART WHOLESALE LTD
Employees number: 11-50 employees
November 2016
November 2016
IT Administrator
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Wonderful easy to use POS, can be deployed on PCs and Mobile.
With a friendly and responsive/articulate customer care service.
Pros
Its easy to use and deploy
Cons
We don't have duplicate of our sales data, It could have been wonderful to use hybrid data storage.
Advice to Others
Try to expand your customer care service hour to enable your client/customers on a different time zone to have access to your service.
I.e. I have to wait to about our close of business to be able to use the CHAT customer care.
VICTOR from T-MART WHOLESALE
Employees number: 2-10 employees
August 2016
August 2016
INCLUSION OF NIGERIAN NAIRA AS PART OF CURRENCY CHOICE
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We had difficulties using the software initially but we have gotten around that with your technical support.
Pros
The POS is very simple to use
Cons
Lack of data flexibility. It's not easy to make data modifications.
Advice to Others
No
eric from isl
Employees number: 2-10 employees
August 2016
August 2016
review on first use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people
Pros
cost is okay
Cons
i cannot add my own currency
Advice to Others
you should make a user manual available
Response: retailcloud, retailcloud
Date: August 2016
August 2016
Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com.
Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version.
Jack from Jacks Eyeware
Employees number: 2-10 employees
July 2016
July 2016
Easy to use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use.
Pros
Lot of Customization
Multiple Roles
Inapp Chat Support and Help access
Cons
Looking for more hardware in europe region
Advice to Others
Please do not stop the regular udpates
Response: retailcloud, retailcloud
Date: July 2016
July 2016
Hi Jack
We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe
retailcloud
Tony from Soccer Depot
Employees number: 2-10 employees
July 2016
July 2016
Soccer has never been easier!!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Owning a soccer shop and using the retailcloud system has made inventory and sales a complete ease. Before we used to run out of athletic tape and other little things, now we know exactly when we have to stock up or order more.
Pros
Ease of use!! In and done!!
Cons
None
Advice to Others
Makes life much easier for everyone.
Veera from SKV Readywares
Employees number: 11-50 employees
July 2016
July 2016
easy to implement
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday
Pros
quick response on questions from support
Cons
default templates for quick start
Response: retailcloud, retailcloud
Date: July 2016
July 2016
Hi Veera
Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned.
Les from Divers World
Employees number: 2-10 employees
July 2016
July 2016
Using RetailCloud
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I have looked at many POS systems that include a sophisticated inventory. This is the best value for money app that I have found.
Pros
I like that it is cloud based, includes inventory that will support composite items and also item serial numbers. It also integrates with Intuit Quickbooks online.
Cons
The one draw back with this app is that it does not support account customers.
Advice to Others
If you need a POS app I suggest that you take a close look at this app.
Vipin from FESTIVAL TRADING
Employees number: 2-10 employees
July 2016
July 2016
Great Customer Service
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Had wonderful customer support from entire team. The best part is the prompt response you receive from the team every time you face any problem.
Prima from Prima Nova (Nigeria) Ltd
Employees number: 2-10 employees
July 2016
July 2016
Software is great, and customer care is even better
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
This is a great software, ideal for all sizes of business. The user interface is easy on the eyes, and the transaction process is quick and straightforward. The customer service is even better... they were able to solve the few challenges I have had in a professional yet friendly manner. They respond super fast to emails and tickets, and the instant chat function is truly an instant chat function, as a rep replied me within a minute of my posting a message.
Pros
User interface, ease of use.
Cons
Loyalty program is only available in the premium version.
Derisly from Shake N Slurp
Employees number: 11-50 employees
June 2016
June 2016
Great Support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I am just beginning to try this software out. I asked support for some answers to questions and got a very quick response which was faster than fully paid systems. Great !!!
Pros
This software from first impressions looks very easy to use and thorough.
Cons
I havnt had and bad experiences yet.
Advice to Others
Will update.
Gurcan from ACE HARDWOOD FLOORS
Employees number: 2-10 employees
June 2016
June 2016
Simply The Best
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well.
Pros
I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking.
Cons
I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware
Advice to Others
With a free product you worry about support, their support is better than most paid products. They are very good.
SYED from HOUMAFOODSMARKET
Employees number: 2-10 employees
June 2016
June 2016
HAD PROBLEM INSTALLING BUT `SAM FROM THE SUPPORT TEAM HELP OUT
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
HAD PROBLEMS INSTALLING THE POS APP FOR MY WINDOWS 10. SO I CONTACTED THE SUPPORT TEAM. I GOT IN TO CONTACT WITH SAM FROM THE TEAM AND HE ACTUALLY HELPED OUT FOR FREE. MUCH HELP. THANKS FOR ALL THE HELP.
