retailcloud Software


 

retailcloud is a retail management solution for small retailers. It enables users to handle point of sale (POS) operations, monitor inventory levels, analyze store performance and run loyalty programs.

retailcloud’s Zero POS version suits the requirements of small retail businesses, as it offers basic POS features such as inventory tracking, customer marketing, payment processing and reporting under the freemium pricing model.

retailcloud’s employee management feature enables retailers to manage employee performance and productivity. In addition, it allows store owners to track employees’ working hours and manage payroll.

The solution helps users run promotional campaigns offering reward points and discounts for returning customers. Also, retailcloud’s integration with MailChimp helps marketers run email marketing campaigns and reach out to existing and potential clients. retailcloud POS features are also accessible through the mobile app on Android devices.

 

retailcloud - Item list
 
  • retailcloud - Item list
    Item list
  • retailcloud - Customer profiles
    Customer profiles
  • retailcloud - Order cart
    Order cart
  • retailcloud - Quick service restaurant
    Quick service restaurant
  • retailcloud - Summary of transactions
    Summary of transactions
Supported Operating System(s):
Web browser (OS agnostic)

12 Reviews of retailcloud

Showing 1-12 of 12

 

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KING from T-MART WHOLESALE LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

IT Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Wonderful easy to use POS, can be deployed on PCs and Mobile.
With a friendly and responsive/articulate customer care service.

Pros

Its easy to use and deploy

Cons

We don't have duplicate of our sales data, It could have been wonderful to use hybrid data storage.

Advice to Others

Try to expand your customer care service hour to enable your client/customers on a different time zone to have access to your service.

I.e. I have to wait to about our close of business to be able to use the CHAT customer care.

Review Source: Capterra
 

VICTOR from T-MART WHOLESALE
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

INCLUSION OF NIGERIAN NAIRA AS PART OF CURRENCY CHOICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

We had difficulties using the software initially but we have gotten around that with your technical support.

Pros

The POS is very simple to use

Cons

Lack of data flexibility. It's not easy to make data modifications.

Advice to Others

No

Review Source: Capterra
 

eric from isl
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

review on first use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people

Pros

cost is okay

Cons

i cannot add my own currency

Advice to Others

you should make a user manual available

Review Source: Capterra

  Response: retailcloud, retailcloud

Date: August 2016

August 2016

 

Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com.

Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version.

 

Jack from Jacks Eyeware
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use.

Pros

Lot of Customization
Multiple Roles
Inapp Chat Support and Help access

Cons

Looking for more hardware in europe region

Advice to Others

Please do not stop the regular udpates

Review Source: Capterra

  Response: retailcloud, retailcloud

Date: July 2016

July 2016

 

Hi Jack

We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe

retailcloud

 

Tony from Soccer Depot
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Soccer has never been easier!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Owning a soccer shop and using the retailcloud system has made inventory and sales a complete ease. Before we used to run out of athletic tape and other little things, now we know exactly when we have to stock up or order more.

Pros

Ease of use!! In and done!!

Cons

None

Advice to Others

Makes life much easier for everyone.

Review Source: Capterra
 

Veera from SKV Readywares
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

easy to implement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday

Pros

quick response on questions from support

Cons

default templates for quick start

Review Source: Capterra

  Response: retailcloud, retailcloud

Date: July 2016

July 2016

 

Hi Veera

Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned.

 

Les from Divers World
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Using RetailCloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

I have looked at many POS systems that include a sophisticated inventory. This is the best value for money app that I have found.

Pros

I like that it is cloud based, includes inventory that will support composite items and also item serial numbers. It also integrates with Intuit Quickbooks online.

Cons

The one draw back with this app is that it does not support account customers.

Advice to Others

If you need a POS app I suggest that you take a close look at this app.

Review Source: Capterra
 

Vipin from FESTIVAL TRADING
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Had wonderful customer support from entire team. The best part is the prompt response you receive from the team every time you face any problem.

Review Source: Capterra
 

Prima from Prima Nova (Nigeria) Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Software is great, and customer care is even better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

This is a great software, ideal for all sizes of business. The user interface is easy on the eyes, and the transaction process is quick and straightforward. The customer service is even better... they were able to solve the few challenges I have had in a professional yet friendly manner. They respond super fast to emails and tickets, and the instant chat function is truly an instant chat function, as a rep replied me within a minute of my posting a message.

Pros

User interface, ease of use.

Cons

Loyalty program is only available in the premium version.

Review Source: Capterra
 

Derisly from Shake N Slurp
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

I am just beginning to try this software out. I asked support for some answers to questions and got a very quick response which was faster than fully paid systems. Great !!!

Pros

This software from first impressions looks very easy to use and thorough.

Cons

I havnt had and bad experiences yet.

Advice to Others

Will update.

Review Source: Capterra
 

Gurcan from ACE HARDWOOD FLOORS
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Simply The Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well.

Pros

I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking.

Cons

I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware

Advice to Others

With a free product you worry about support, their support is better than most paid products. They are very good.

Review Source: Capterra
 

SYED from HOUMAFOODSMARKET
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

HAD PROBLEM INSTALLING BUT `SAM FROM THE SUPPORT TEAM HELP OUT

Ease-of-use

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Support

HAD PROBLEMS INSTALLING THE POS APP FOR MY WINDOWS 10. SO I CONTACTED THE SUPPORT TEAM. I GOT IN TO CONTACT WITH SAM FROM THE TEAM AND HE ACTUALLY HELPED OUT FOR FREE. MUCH HELP. THANKS FOR ALL THE HELP.

Review Source: Capterra