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Revel Systems vs TouchBistro
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.7 / 5
4.1 / 5
Value for Money
3.4 / 5
3.4 / 5
Customer Support
3.4 / 5
3.5 / 5
Functionality
3.6 / 5
3.8 / 5
Last Review Written
October 21, 2024
February 18, 2025
Pros/Cons
Pros
- Great system, the UI is customize able to fulfill your needs and the best part is most of the customization can be done using your management console.
- Reports are excellent and Revel does a nice job of continuously updating the backend to be more useful. Keeping track of employee hours is easy and efficient.
- I like the ease and function ability of the table. There are many great tools that can be customized to your business and your needs.
Cons
- At this point, I have more knowledge then some of these techs that are from Lithuania. Terrible TERRIBLE customer service, TERRIBLE product, and TERRIBLE value for what you get.
- Confusing, does not track inventory as it should, does not interface correctly with Quickbooks, support is the WORST. No help, we wasted thousands of dollars on this system.
- It's just so time consumptive and terrible. It makes it all the worse that revel folks just repeat the party line and don't actually look for solutions to the system problems.
Pros
- The ease with which I can manage my content. I also love the Portal and it's ability to get a somewhat realtime snapshot of the business even if I'm not there.
- We have been very happy using TouchBistro. We love the sleek look of the iPad and how easy it is to use.
- The use of use for my employees and the customer support is fantastic. The flexibility of running a FOH and the ease of use from FOH to the BOH is fantastic.
Cons
- Authorized Touch bistro Dealer from SWFl was a total fraud and he took $1800 from and did no service at all we wasted more than 2 weeks for them to installl the softare.
- The implementation team is very arrogant, not knowledgeable and irresponsible. Poor support after go live.
- Touchbistro's inability to deliver on the dream they created. The amount of labor, money, loss of customers my business suffered because of this defective POS system.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
2 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
