# Revel Systems Software Reviews, Demo & Pricing - 2026 > Review of Revel Systems Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/retail/revel-profile --- [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / Revel Systems Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/revel-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/revel-profile/alternatives/) # Revel Systems 2026: Benefits, Features & Pricing Wondering if Revel Systems is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Revel Systems 3.6 [(323)](https://www.softwareadvice.com/retail/revel-profile/reviews/) Pricing Pricing available upon request ### About Revel Systems Revel Systems is the leading flexible cloud-based point-of-sale (POS) platform built for multi-location growth. The platform enables businesses to customize an ecosystem of technology that works best for their unique needs, allowing them to integrate industry-leading solutions for offerings like loyalty, analytics, and delivery. Revel's scalable tech stack empowers enterprises to sustain rapid growth and manage multiple order channels as they expand, with streamlined deployment and a platform that can evolve alongside the brand. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities. The cloud-native Revel POS system provides resilience to marketplace changes, ensuring businesses can scale with ease, diversify revenue streams, and deliver a better customer experience. Revel's mobile solutions maximize efficiency, allowing corporate teams, front-of-house employees, back-of-house staff, and customers to manage orders from almost anywhere. The platform's reliable cloud software keeps businesses current and secure with automated updates, while the... "Always On Mode" ensures uninterrupted transactions even during internet outages. Revel's payments-agnostic approach gives enterprises the ultimate flexibility in choosing the best payment processor for their operations, whether they are a new or growing business. The platform serves a wide range of industries, including quick-service restaurants, table-service restaurants, and specialty retail brands, providing tailored solutions and professional services to maximize the success of each client. Revel's commitment to its clients is evident in its dedication to delivering the technology and support necessary to smoothly facilitate complex business operations. Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support. Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history. Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available. Wondering if Revel Systems is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. ## Revel Systems User Interface ## Popular Revel Systems Alternatives Main Product Revel Systems 3.6 [(323)](https://www.softwareadvice.com/retail/revel-profile/reviews/) Ratings Breakdown - 3.68Ease of use - 3.32Value for money - 3.37Customer support - 3.54Functionality Pricing Available upon request Get Price Alternative Product [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/) 4.9 [(613)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) Ratings Breakdown - 4.85Ease of use - 4.63Value for money - 4.72Customer support - 4.79Functionality Pricing Available upon request Get Price Alternative Product [Clover](https://www.softwareadvice.com/retail/clover-profile/) 3.8 [(575)](https://www.softwareadvice.com/retail/clover-profile/reviews/) Ratings Breakdown - 4.01Ease of use - 3.42Value for money - 3.24Customer support - 3.78Functionality Pricing Available upon request Get Price Alternative Product [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) 4.2 [(552)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 3.84Value for money - 3.69Customer support - 4.12Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) 3.8 [(721)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) Ratings Breakdown - 3.84Ease of use - 3.61Value for money - 3.62Customer support - 3.76Functionality Pricing Starting at $349.00 one time Get Price Alternative Product [Rezku POS](https://www.softwareadvice.com/retail/rezku-profile/) 4.7 [(42)](https://www.softwareadvice.com/retail/rezku-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.76Customer support - 4.52Functionality Pricing Starting at $49.00 per month Get Price ## Revel Systems Pros and Cons We analyzed 323 verified reviews for Revel Systems to find out what actual users really think. Select to learn more Intuitive And Simple Operation The platform is designed to be user-friendly, with a clean interface and straightforward controls. Both front-end and back-end functions are easy to navigate, making daily operations and learning the system simple for users with varying levels of experience. Quick Onboarding For Employees Training staff on Revel Systems is generally smooth due to its intuitive interface and familiar Apple-based design. Employees, including those new to POS systems, can learn the system quickly, reducing the time and effort needed for onboarding and ongoing training. Deep Menu And Ui Flexibility Revel Systems offers extensive customization options, especially for menus and modifiers. You can tailor modifier groups, recipes, and UI elements to fit your business needs. The management console allows for detailed adjustments, making it easy to personalize workflows and inventory tracking for different business models. High And Unclear Costs Pricing is a major concern, with users citing expensive upfront costs, high ongoing fees, and hidden charges for features like API access. Many feel the system is overpriced compared to competitors and are frustrated by unexpected expenses and a lack of transparency. Misleading Sales And Delivery Many reviewers describe the sales process as misleading, with sales representatives overpromising features and failing to deliver on commitments. After purchase, support from the sales team often drops off, leaving customers feeling unsupported and dissatisfied with the product’s capabilities. Slow And Inconsistent Assistance Users frequently report poor customer support, including long wait times, lack of knowledgeable staff, and difficulty reaching the same representative. Outsourced support and limited follow-up make resolving technical issues and getting help with system problems challenging. ## Revel Systems Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Revel Systems Features - Popular features found in Restaurant POS Delivery Management Electronic Payments Inventory Management Loyalty Program Mobile Access Multi-Location Online Ordering Order Entry Separate Checks Table Management Tips Management - More features of Revel Systems Accounting Integration API Barcode/Ticket Scanning Billing & Invoicing Commission Management Cost Tracking CRM Customer Accounts Customer History Demand Forecasting Discount Management eCommerce Management Electronic Signature Employee Management Forecasting For Liquor Stores For Restaurants For Retail Gift Card Management Inventory Auditing Inventory Control Inventory Optimization Inventory Tracking IoT Integration Layaway Management Mobile App Multi-Channel Management Online Payments Ordering Automation Order Management Payment Processing Point of Sale (POS) Pricing Management Product Identification Purchase Order Management Reorder Management Reporting/Analytics Restaurant POS Retail Inventory Management Retail Management Retail POS Returns Management Returns Tracking Sales Reports Search/Filter Shipping Management Split Checks SSL Security Supplier Management Touch Screen Warehouse Management ## Revel Systems Integrations Adobe Commerce Integration rated undefined from -1 review Xero Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review X-Cart Integration rated undefined from -1 review ## Revel Systems User Reviews Overall Rating 3.6 Ratings Breakdown 5 43% 4 21% 3 10% 2 7% 1 18% Secondary Ratings Ease of Use 3.7 Value for money 3.3 Customer support 3.4 Functionality 3.5 MP Michael P. Verified reviewer Restaurants 2-10 employees Used daily for more than 2 years Review source Reviewed July 2019 Easy to use and great user interface 5 Previously 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The best thing about this software is its easy use of use Cons: I really like the inventory management system, which worked well for managing bar inventory Read More PF Paul F. Restaurants 51-200 employees Used daily for less than 2 years Review source Reviewed October 2017 Revel rocks! 5 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Ever changing and updating to make an already great product better. Responsive customer support through phone and email. Cons: All the monthly SAS fees can really pile up for larger accounts like myself. Enterprise level back end reporting could be better. Read More SS SCOTT S. Entertainment 11-50 employees Used daily for more than 2 years Review source Reviewed January 2019 Great product if you have the time to put into it. 4 Ratings Breakdown 4 Ease of use Previously 3 4 Value for money 4 Customer support 5 Functionality Pros: We like how you can really tailor it to your business. We run a bar and bottle shop, and can sell by using an ingredient or a product. The reporting is pretty extensive. The timekeeping and scheduling keep everything in one place. Cons: The backend takes a bit of a learning curve. It will take some time to learn how to operate and get used to he format. Read More MW Matt W. Verified reviewer Restaurants 2-10 employees Used daily for less than 2 years Review source Reviewed April 2025 Revel is not the POS you are looking for. 1 Terrible. I would not recommend Revel to any restaurant owner. Maybe they give big discounts for multiple locations, but they sure don't for single locations. The customer service was terrible. The technical customer support was terrible. There's way too many better options out there to actually consider Revel. Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: The use of iPads for the KDS system was very nice and easy to implement. The depths of customization you could do with your menu was great. You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best. Cons: To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. We could never run credit cards when we had no internet. Their tiered levels of their features is a joke. You want delivery. That's extra. Oh you want delivery PLUS that has all the features that should be in the regular delivery but they are not? That's extra. They do this for many things. The worst one is charging $9.99 to use their app on your phone. So if you want to check your sales on the go, pay up. They started off great, but as time went on it just got worse. The iPads don't last also. Expect to replace the iPads about every 2 years. iPads were not meant to be left on as much as they are with revel. I had 3 extra iPads on hand just so we weren't ever caught without a KDS or POS screen. I always felt since I was one location, they didn't care about me much. If I left them, they wouldn't care. I would raise concerns and issues and they would always respond in standard automated emails. All in all, just a terrible experience. Reasons for choosing Revel Systems I should have never gone with Revel. Toast is the way to go. Read More CB Chase B. Verified reviewer Hospitality 11-50 employees Used daily for less than 2 years Review source Reviewed February 2024 12 mos w/o Online Store, Still Billing Me over $500 Per Month! 1 Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing! Cons: Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges. Reasons for choosing Revel Systems They say they can do what you need, but due to cheapening their V2 Online ordering product, they cannot fulfill the terms we signed the agreement for. Reasons for switching to Revel Systems Revel unable to fulfill contract yet still billing our accounts, refusing to terminate. Read More JM Jeanne M. Verified reviewer Food & Beverages 11-50 employees Used daily for more than 2 years Review source Reviewed March 2024 Run don't walk AWAY from Revel POS 1 At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there. Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 1 Functionality Pros: Ease of use for staff and ability to implement our own gift cards & loyalty programs. Cons: Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business. Reasons for switching to Revel Systems We thought we would be getting improved reporting and better functionality across multi store operations. Read More SC Seth C. Verified reviewer Restaurants 51-200 employees Used daily for less than 2 years Review source Reviewed June 2024 Pay Monthly to Access your Sales Data???? 2 Fair to poor. It doesn't do anything better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out? Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: It functions as a POS system. Nothing stuck out as especially good. Cons: The UX for making your menu is much much less friendly than other products on the market. Every single improvement that Revel makes requires an extra monthly subscription to access it. Don't expect any free upgrades. And now a paid subscription to access data that is more than 12 months old??? Are you kidding me? How about closing out your books at the end of the year, or insurance audits? This is ridiculous. Reasons for switching to Revel Systems We were required to switch to Revel because of a franchise agreement. Read More AR Alex R. Verified reviewer Hospitality 11-50 employees Used daily for less than 6 months Review source Reviewed April 2022 Do Not Go With Revel PoS 1 Terrible experience with all teams involved. The person that was supposed to be handling our case was rude and extremely inattentive We didn’t even get to start using the system because it was not delivering what we asked for. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing All I can say is that the package looks nice but there’s nothing useful in the package but a pack of lies. Cons: The sales process is extremely misleading and they will tell you anything you want to hear but delivery will fall very short During the process of selecting a point-of-sale system be interviewed several software companies including Revel In this process the sales person promises that their point of sale is capable of the options we were looking for and in the process of discovery after we made payments and purchased equipment and software we realized that it was not true In particular we wanted to use a kitchen display system that had the capability of firing courses and this was not the case Later when we told them that this is not functioning properly they recommended that we use printers instead We told them the reason why we made the switch to your company was to use kitchen display and avoid printers all together Sadly they refuse to acknowledge even though all the technicians that we spoke to clearly admitted that this function is not currently functional in the way it should be I would strongly advise not to use the system as they are extremely misleading in the process of delivering their sale and product We never even started using the system as the system was not capable of delivering what we were promised to. So we lost all the initial investment into it and no recourse. Reasons for choosing Revel Systems We didn’t chose revel ultimately We made the choice initially because they made false promises Reasons for switching to Revel Systems Because they offered what we needed Read More VR Verified Reviewer Restaurants 11-50 employees Used daily for more than 2 years Review source Reviewed December 2023 Revel POS Systems for Restaurants 1 Revel kept deducting fees from our checking account for 2 months AFTER we closed our business! We informed them in advance of the sale of our business so that there were no surprises. We are a small mom & pop business and needed those funds. The new \[sensitive content hidden\] did not like the Revel system at all and went to Toast POS instead. We have been unable to be reimbursed for the months that we were closed and \[sensitive content hidden\] who processes the credit cards has ignored our requests. He has made plenty of money from us and yet continued to deduct money out of our account. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Not much. Poor customer service and follow up. Cons: Difficult training the staff all the nuisances in learning the system. Managers also had a difficult time with the reports. Reasons for choosing Revel Systems Unfortunately, we believed the sales rep. Reasons for switching to Revel Systems We had hoped to find a POS company with integrity, great customer service and a good solid system for our business. Read More SD Steve D. Verified reviewer Restaurants 11-50 employees Used daily for less than 12 months Review source Reviewed June 2023 We were sold a Lemon 2 It is a terrible system Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: Possibly the inventory, everything else is just average Cons: I feel that I was the Ginney pig of this product. Your customer help line is the worst Reasons for choosing Revel Systems I thought I could trust the \[sensitive content hidden\] to help us with the product. He does not return my calls and my system is not working correctly. I constantly have my credit cards freezing, which causes customers to get double charged and then I have to refund them Reasons for switching to Revel Systems I thought it would help with inventory Read More Showing 1 - 10 of 323 Reviews [See All Reviews](https://www.softwareadvice.com/retail/revel-profile/reviews/) ## Revel Systems Popular Comparisons [Restroworks vs Revel Systems](https://www.softwareadvice.com/compare/24335-revel/vs/77505-Restroworks/)[Clover vs Revel Systems](https://www.softwareadvice.com/retail/clover-profile/vs/revel/)[Toast POS vs Revel Systems](https://www.softwareadvice.com/retail/revel-profile/vs/toast-pos/)[Epos Now vs Revel Systems](https://www.softwareadvice.com/retail/epos-now-profile/vs/revel/)[SpotOn vs Revel Systems](https://www.softwareadvice.com/retail/revel-profile/vs/spoton-restaurant/) [Compare All Alternatives](https://www.softwareadvice.com/retail/revel-profile/alternatives/) ## Other Top Recommended Restaurant POS Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (575) Recently recommended **99** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.2** (552) Recently recommended **78** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (721) Recently recommended **56** times [HungerRush](https://www.softwareadvice.com/retail/hungerrush360-profile/) **4.1** (76) Recently recommended **23** times Stuck Between Options? 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