I like the view of the menu the most. It allows you to easily select products and add additional items, if you need to.

The customer service is horrible. If you have any issues with the system, good luck to you and block off at least an hour.

I have a hodgepodge of software doing different things and using different printers...Revel Up has integrated all my systems into one system and one set of printers

Having detailed and well-thought-out software with lots of controls and options has made our business run much better.

I can't close out and email an invoice from the POS system...It lists payment as "deposit " instead of paid.

We've been with Revel for about 8 months now. I am on the phone with customer support weekly, nearly daily. Our initial integration with Quickbooks was not well supported by their staff and eventually I had to just teach myself how to get the system set up and integrated. We have constantly had issues that when I contact customer service they tell me they don't know why it happened and it must be a glitch in the software. My credit card machine broke after 7 months and Revel could not figure out how to fix it so I called the manufacturer and they told me it was a software issue. Revel's solution was to trade in for a new one, rather than try to figure out what the software issue was. The first customer service agent I spoke to did not even have the manual for the pin pad that I was using. Multiple times Revel has stopped speaking to Quickbooks without warning and our data has not been pushed through as it should. I've been told that the exchange feature that is built in to the front end of the system does not actually work and so we should stop using it and do a work around so that our entries into Quickbooks will be correct. My completed invoices have gotten stuck between the Ipad and the back office and the payments have therefore not been received into Quickbooks until I discovered the problem. Revel has multiple times overtaken Quickbooks and changed the vendor information in Quickbooks. After multiple phone calls to customer support for a single issue I've eventually been told that my system is out of date and that's what's causing the problem, but it was never brought up in initial phone calls. In the same vein, there is no indication from Revel that I should update the system. In fact for the last update, the app told me that it was the most up to date, but finally on the back end of Revel there was a warning that I needed to update or my system would be obsolete. In fact I was running the most up to date version of the app, but what needed to be done was to download an entirely new app-that was not made clear in Revel's warning, I just happened to figure it out myself. Furthermore, had I not happened to log into Revel's back end on that particular day, I would not have known that I was required to update. One day the back office stopped sending our daily emailed reports. When I spoke to customer support they told me that it was because the email addresses where the report was sent were separated by commas and not semi-colons. When I mentioned that the commas had been working for 7 months they told me that it was due to an update on their back end that now required semi-colons. When asked how I was supposed to know that and change it I was told that it had been a "known issue" for over a month and that some businesses had a problem and some didn't so they didn't let customers know about the issue. With all the issues I've had, I've never been able to speak to a supervisor or had any kind of conciliatory gesture like a reduced price made for me and in fact had to pay shipping to and from returning my credit card machine. When I speak to customer service about issues related to Quickbooks integration, they are not trained on Quickbooks so generally cannot help me. Overall the system is extremely glitchy and inconsistent. It cannot be counted on to work the same way from day to day.

-When it works it is more robust and better at speaking to Quickbooks than any other POS systems that we've used.

There are many, many issues that I can't explain because it works fine one day and not at all the next, with no reason. -Past POS companies have emailed me monthly updates about changes that are coming and information about updating the app or problems that have been discovered. Revel does no such thing.

Good. Poor experience with ordering replacement equipment.

Reporting is very convenient. Real time updates. Flexibility with making menu modifications.

Troubleshooting software issues. The most recent glitch is with trying to order replacement card reader.Going on 3 months and equipment has yet to be delivered.

Great experience from start to finish.

The ease of setup and timely communication between front of house to back of house.

I would like to be able to use staff scheduling but we have casuals ‘until required’ not a determined finish time but that’s a small problem compared to how good it is.