Revel Systems Software


 

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities.

Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.

Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history.

Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available.

 

Revel Systems - iPad POS
 
  • Revel Systems - iPad POS
    iPad POS
  • Revel Systems - Ordering
    Ordering
  • Revel Systems - Check out
    Check out
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

205 Reviews of Revel Systems

 

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Software Advice Reviews (163)
More Reviews (42)

Showing 1-20 of 163

Michael from Occasion Brands
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Only good if your needs are very Basic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"



It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?

They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.

Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.

When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.

I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.

Pros

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Cons


Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Review Source
 
 

Katie from Table 33
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

With limited options for POS this one is the “best”

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and easy to enter products, inventory, etc. our employees have no problems with it. Allows for a lot of data collection.

Cons

The expense is a bit much. There are so few POS options out there, that they don’t offer much in the customer service field as far as offering any discounts due to their lack of service and constant system updates that cause problems.

Review Source
 
 

Lindsay from Cohen's Retreat
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Once you get the hang of it, everything is very easy to navigate. Also customer support is great every time.

Cons

It would be nice if you could actually go in and delete an item, class, etc. and reenter it rather than making it inactive

Review Source

  Response: Sarah, Revel Systems Inc.

Date: April 2018

April 2018

 

Hi Lindsay,

Thank you so much for the 5-stars all around! Happy to hear that Revel is working well for your store.

In terms of the inactive product issue, I am happy to share your feedback with our product developers. From a technical standpoint, our product engineers would not want to ever delete any data as it is historical -- doing that would impact your historical data and would have a negative impact on your reporting. That said, I know that our product team is working on a way to make the inactive products less in the way.

Thank you again for sharing your feedback on Software Advice!

Cheers,
Sarah, Customer Advocacy Manager at Revel

 
 

Travis from Forno Vecchio Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy setup, easy maintenance, reliable support team and a proactive development cycle.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the most part I have a hard time coming up with complaints mostly because of how proactive and responsive the entire team is at meeting our needs.

Pros

Revel POS is very easygoing use. Backend setup and maintenance are a breeze, new features are added regularly based on requests from businesses using Revel.

Cons

KDS user experience could use a little improvement just because there needs to be an expo setting so servers can pick up orders from the window without paper tickets.

Review Source
 
 

Dario from Holy Hog BBQ
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Super Friendly POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep it going

Pros

Super easy to set up, very stable and worry free. We didn’t have any issues other than making it store Friendly.

Cons

As right now our only problem is with Uber orders, since the keyboard doesn’t have the Alfa numeric option.

Review Source
 
 

Roscoe from Focus Brands/ IlMo Management
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great platform

Ease-of-use

Functionality

Product Quality

Customer Support

I would love to try this out in an independent restaurant application to really see what it can do.

Pros

This platform is easy to use and very interchangeable. Customer support is great and they can always handle problems in a relatively short time. They also do not mind teaching the customer how to fix these problems in the future instead of requiring them to keep calling in.

Cons

The system that I am in (Franchisor) ties their and my hands in what we can do. Its not Revel's fault. Needs to work on an inventory application for food costs.

Review Source
 
 

Gary from Tanner Gallery
Specialty: Antiques / art
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

WORST POS EXPERIENCE OF MY LIFE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not in mixed company

Pros

It looks nice and professional on our iPad. To look at the homepage, you'd (think) it was a sophisticated system.

Cons

Rather than crashing the site with my bitter, endless ranting about this POS, (and no, that does not stand for "Point Of Sale"), let me just say this: This is THE most unintuitive system we have EVER used. And no, that is not just my opinion. With 6 other employees who use this thing (and 2 of them are former IT professionals), every single one of us agree it is truly the worst. NOTHING is where you would think it should be, and once you find it, you're going to have to go through multiple steps to find what you're looking for. There are multiple ways to perform many functions, but only one of those methods actually work. It's up to you to figure out which way will work. For example, you can hit the "add customer" button but it doesn't really ad them. You have to go to another screen to ad the customer and this method usually works, but you have to figure this stuff out on your own. And when you tell customer service about something that doesn't work, they just tell you "oh yeah, you can't do it that way." Well, why there is an option to do it that way? And the "backend" is just a cruel joke. I don't even bother to try and see what my employees have sold anymore because it's simply too much effort and headache to look anything up. There is no place where you can simply look up a customer, see what they purchased and their contact, shipping info. All of these steps must be done painstakingly separately. And their customer service people seem to know they're trying to help you with a shit product. Lots of long periods of silence on the phone as they try desperately to find a nice way of telling you there is no way to get the damn thing to do the elementary task you need it to do. Oh, and the cost.

Review Source

  Response: Sarah, Revel Systems Inc.

Date: April 2018

April 2018

 

Hi Gary,

I have reached out to you via email directly to collect your feedback. That invitation is still open and our product developers are always looking for customer input on functionality and UI.

Thank you for sharing your feedback with us on Software Advice, regardless. I am sorry to hear you have experienced frustration with our platform and we are continually working to improve Revel.

Regards,
Sarah, Advocacy Manager at Revel

 
 

Bob from Guild
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

2 years of ongoing crap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish I'd gotten another POS. Am actively looking for another, despite knowing how destructive this would be to implement.

Pros

Somewhat aesthetically pleasing, so customers comment sometimes. Overall everyone who actually uses it hates it.

Cons

Where do I even start. Personally the jump in per month fees with no notice and no explanation *tops* my list. Also we reported to them extremely basic functionality that's broken. There the slowness, no notice backwards updates, customer support, did I mention it's slow slow slow. The release updates that are inadequately tested. Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.

Review Source

  Response: Sarah, Revel Systems Inc.

Date: April 2018

April 2018

 

Hi Bob,

We would be happy to help you out, but unfortunately, cannot locate you based on the info in this review. We are sorry to hear you have had a poor experience.

We have been able to maintain prices significantly below industry alternatives for an extended period of time, but, as with any software subscription, we do periodically have to increase our price to continue to provide the service that you deserve as a loyal customer. We will continue to strive to deliver you the best features available at the lowest possible price.

We are happy to set up a time to hear your feedback directly -- please feel free to get in touch via community@revelsystems.com.

Regards,
Sarah, Customer Advocacy Manager at Revel

 
 

Jordan from Legacy Greens
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Super intuitive. If Revel ever goes public, I'll buy shares. I believe in this POS platform. It's been very useful for my small grocery business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integrates with Moneris
Integrates with a scale
Excellent reporting features
I can check my sales remotely from anywhere

Review Source
 
 

Celine from Revel Tucson LLC
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Works well for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer services is A+, the back end access is easy and I can customize every feature. Our servers never have any issues with the tablet

Cons

Access from my smartphone is limited, and it takes some time navigating the site. There is also no app available which would make everything so much easier

Review Source
 
 

Greg from Avenir Restaurant Group
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Worst POS system I have ever used - removed after install - review long overdue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a successful multi-unit restaurant group that operates restaurants in the San Francisco Bay Area

Pros

This system is for QSR counter service - NOT full service restaurants. WAY better systems than Revel

Cons

NOT meant for full service restaurants. This was literally one of the worst business mistakes I have ever made. Without a doubt the worst customer service I have ever experienced. The system is not designed for full service restaurants, has connectivity issues and frequently crashed.

Review Source

  Response: Sarah, Revel Systems Inc.

Date: February 2018

February 2018

 

Hi Greg,

Thank you for taking the time to share your feedback. I have checked our records and it looks like you were a customer nearly 2 years ago. I hope we have made some strides in our restaurant capability and network stability since then and I do apologize that we were not able to meet and exceed your expectations.

Regards,
Sarah at Revel

 
 

Patrick from No.68 PTY LTD
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Awful customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I do not recommend.

Cons

Customer service in Brisbane is not very attentive.
Trying to even purchase another item and still haven't heard from the sales person here.

Review Source

  Response: Sarah, Revel Systems Inc.

Date: February 2018

February 2018

 

Hi Patrick,

I am sorry to hear that Revel has not earned 5-stars from you. Our teams are more than happy to assist you and we have 24/7 Customer Support available. I have alerted your Sales Rep of your feedback and he is happy to provide you with information on Customer Success Management packages again if you would prefer to have onsite and dedicated Support. However, our Sales Reps are not able to provide tech support onsite. Please do let us know how we can get you properly set up as we are here for you!

Regards,
Sarah at Revel

 
 

Summer from Olivia Shoppe
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Revel is just sufficient for my business on some days. However, there are many days that I wish it had more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The staff time management feature makes payroll quite simple. I like that it is integrated in the POS app rather than a separate app. I also like the iPad integration, as it provides a much cleaner look to our customers vs using a desktop.

Cons

I think the reporting features are lacking. I’ve found that the reporting for sales and inventory management are far less sufficient than in other POS systems.

Review Source

  Response: Sarah, Revel Systems Inc.

Date: February 2018

February 2018

 

Hi Summer,

Thank you so much for sharing your feedback! We are in the process of taking stock of what our customers would like to see more of in our Reporting overall and would love to hear your thoughts. Please feel free to reach me at community@revelsystems.com so that we can record your suggestions.

Thanks again for the review!
Cheers,
Sarah

 
 

Brent from A1 Pet Emporium
Specialty: Pets & supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

The worst multi-Store POS on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do your homework first and be thorough. DO not believe everything they tell you. The salespeople are polished. Serious waste of time and money.

Pros

There are absolutely no Pros to this system. We installed in in June 2017, it is now February 2018 and we still have ongoing issues that are unresolved. The most recent is today with testing the "Online Store". The credit card batches do not match the bank deposits. Revel points at the cc merchant who in turn points back at Revel. Nothing resolved, and nobody will to take responsibility for it. Save your time and money, look for something else.

Cons

confusing, does not track inventory as it should, does not interface correctly with Quickbooks, support is the WORST. No help, we wasted thousands of dollars on this system.

Review Source

  Response: Sarah, Revel Systems Inc.

Date: February 2018

February 2018

 

Hi Brent,

I am really sorry to hear that you have had such a poor experience overall. I have taken a look at your ticket history and I do apologize that it looks like you encountered a bug. However, we are definitely working on the issue and as of 2/6 the issue has been resolved. Unfortunately with bugs fixes are not always immediate but we do attempt to push them through as quickly as possible. I can also see that our agents are waiting for the green light from you to integrate QuickBooks.

While I do apologize for the frustration you have experienced so far, our customer support teams are actively working with you and happy to assist you with your business objectives.

Regards,
Sarah at Revel

 
 

Kim from Whistle Britches
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Unreliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the most unreliable system I have ever used. The support team are not trained equally. Some are helpful and give you a lot of detail to make sure you have everything in place properly. Others simply do not know & dismiss the need to ask or transfer you to someone else. We have two stores, both with this system. We closed both stores to conduct physical inventory. After being on the phone a full day the day before we began the actual inventory, closing for 1 week and paying employees for working inventory, only to find out the original tech support didn’t sell us the app we needed, did not tell us we had to purchase the app for each individual that planned on counting & did not properly instruct us on the setting up of our backend for inventory, not one item we counted was able to sync. 1 full week, 2 locations, closed = 0 income, employees payroll for inventory = 0, this was completely hurtful to a small business and no responsibility was excepted by Revelup. The tech support said exactly “every computer app or system does have its own issues, they all have a glitch” Thank you revelup

Review Source

  Response: Sarah, Revel Systems Inc.

Date: February 2018

February 2018

 

Hi Kim,

Sorry to hear you are experiencing some frustration with troubleshooting the Physical Inventory App. I do see that your help desk tickets are now resolved and we do apologize if you had to call into Support more than once to get it figured out.

I have escalated your case to our customer relations team to ensure we address all of your needs. It looks like you joined Revel by way of our partner, Intuit, and we do apologize if your Intuit rep was not in possession of the info you needed to perform Inventory using Revel. You do have a Revel account executive and the customer relations team will be happy to share their info with you.

Best Regards,
Sarah at Revel

 
 

Rob from The Office Coffee and Wine Bar
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Overwhelmed at times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The front end is easy to use, once everything is set up on the back end. The accessibility of the reports is nice.

Cons

The back end can be overwhelming and difficult at times to navigate. Need to be able to combine checks also.

Review Source
 
 

Steven from South of Philly
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Revel Systems is a JOKE with TERRIBLE tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Revel systems has been nothing but a joke since I have gotten it. Owner's can't reassign delivery orders to a new driver? Drivers are able to cash drop to NO WHERE when the wrong till is used? I can't check another drive in, as an owner, on my log in without it going into MY virtual till?

Once again, Revel Systems is a JOKE to use as a delivery POS system. The support team is absolutely clueless, everyone has to talk to their higher up colleague just to tell me they can't do anything about it. At this point, I have more knowledge then some of these techs that are from Lithuania.

Terrible TERRIBLE customer service, TERRIBLE product, and TERRIBLE value for what you get.

Review Source

  Response: Sarah, Revel Systems Inc.

Date: January 2018

January 2018

 

Hi Steven,

I am sorry that Delivery Management and Virtual Tills are causing some frustration. It sounds like there are settings that could use an audit to ensure that both features are being used correctly.

I have located two articles that would help explain how Virtual Tills work and how each employee should be set up under Employees - Role Permissions, as well as a few articles on Delivery Management. Once the two are set up correctly for your particular business operations, your issues would be resolved.

https://support.revelsystems.com/hc/en-us/articles/209483726-Till-Management-Guide
https://support.revelsystems.com/hc/en-us/articles/205526155-Delivery-Management-Settings
https://revelsystems.com/revel-university/delivery-management-overview/

In terms of our Support team, they work very hard to troubleshoot any issues and we do see that you worked with a Database Engineer, who, yes, is based in Lithuania. Truthfully, it doesn't get much better than working with an engineer to resolve software issues regardless of where they are located.

Revel also offers extremely affordable Account Management services that would allow you to walk through the many Settings Revel offers, help you get Virtual Tills and Delivery Managment set up to best suit your needs.

Hope the articles help in the meantime.
Best Regards,
Sarah at Revel

 
 

Ryan from Cabin Boys Brewery
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great service, and fantastic product. POS system runs like a dream.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend Revel to other businesses. The only negatives are the steep learning curve and the monthly costs.

Pros

The entire system is very intuitive and easy to learn. I've had to call many times in order to understand the system, and my questions were always answered.

Cons

There are so many features available, it's very easy to get lost in the amount of things you need to learn. It's a very steep learning curve.

Review Source
 
 

Joseph from Corkscrew Wine Shop
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

A solid system that works for me....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I'm very happy with the product.

Pros

Great customer service techs, they are knowledgable and someone is always available. Easy to update products, expandability, gift card applications a good feature, and the reporting is excellent. Probably the best feature. It really helps with budgeting and menu decisions.

Cons

I found the inventory system to be lacking. It is very hard to set up and very time consuming. It would be nice for new customers to have the option of Revel entering all of their products and not just trying to transfer from a spreadsheet. There were many mistakes and I wound up having to create the entire product page myself.

Review Source
 
 

chris from Munchies Ole Inc
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Good but troublesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very mobile, orders can be sent in immediately. Very easy to use as far and table waitstaff. Over abundance of information once it is set up and functioning its great.

Cons

There is too much needless information on the back end. its very overwhelming because you have to sift through it every time you use it. There should be custom saves for only the information you use in the reports/options. Its retail and other business type options need to be addressed. This is the main reason i would not suggest using it. The constant updates can be useful but buggy as well. For example a split ticket transaction will literally crash the program (this is as of 1/2/2018). A undressed issue for a month now. Its more like a application a engineer designed rather than one that the end user would find useful. I have use Revel POS for years and still do but am now looking for a replacement.

Review Source

  Response: Sarah, Revel Systems Inc.

Date: January 2018

January 2018

 

Hi Chris,

Thank you for the feedback and we are glad to hear that you like Revel overall. I have asked our Client Relations team to get in touch with you to resolve your issue with the split checks. Our product developers are always looking for input on design. I will reach out to you directly to set up a time to collect your suggestions.

Best Regards,
Sarah, Advocacy Manager at Revel

 
 
 
Write a Review
Showing 1-20 of 42

Constance from Cjs Hobby

March 2018

March 2018

OverPriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functions and features were the best but the pricing for this software is outrageous. There are other competitors that were better priced.

Cons

The pricing was what I least liked about this software. It's great but there are other competitors with better prices.

Review Source: Capterra
 

Santiago from Government Organization

February 2018

February 2018

Best and more robust system in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about this System is the easy and intuitive interface. It greatly facilitates the operations of the day and allows us to always work in a better way. It has, also, a number of options and improvements that allow me to adapt to my needs, especially the part of the discounts. They are the best!

Cons

The bad thing is the implementation, being such a complete software it takes a long time to configure all the functions to your liking to work in a better way. However, with practice and patience, it is possible to get ahead.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: February 2018

February 2018

 

Hi Santiago,

Thank you so much for the 5-stars! So glad to hear that Revel is working well for your business. Our product team has worked hard to make improvements to the Discount functionality so it's great to hear that you are a fan!

Revel is definitely robust and can take a bit of extra time to configure, but, we agree, that once you get it set up for your business, you will be happy about your decision.

Thank you again!
Cheers,
Sarah at Revel

 

Kyle from 3 Crosses Church

January 2018

January 2018

We use it in a coffee shop, and it has helped a lot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system.

Cons

The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: February 2018

February 2018

 

Hi Kyle,

Thanks so much for taking the time to leave us a review and for the feedback!

Cheers,
Sarah at Revel

 

Paul from crosstown convenience
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

horibble

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

a learned lesson

Cons

no way to do lottery, i bought the system just before xmas, week to get it and by the time i figured it out and found out it really wont work for lottery payouts my 30 days was up. no return, no refund, they want a cancellation fee (good luck) support wasnt very helpfull, they suggested a few patchs but i dont think they actuaally tried them really pissed off about now, my own fault for not asking that question but I told them i was a cstore.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: January 2018

January 2018

 

Hi Paul,

Our apologies - It does sound like their have been some miscommunications in the Sales process. I have escalated your case accordingly and I am confident that the issue will be resolved as Revel would not be a good fit for a store needing a Lottery integration.

Thank you for your patience while we get this resolved.

Regards,
Sarah at Revel

 

John from Josh ' John's Ice Cream

January 2018

January 2018

Customer since 2012: Easy to use, excellent features, poor customer service. Be careful...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This system is highly customizable and easy to use. Reports are excellent and Revel does a nice job of continuously updating the backend to be more useful. Keeping track of employee hours is easy and efficient.

Cons

We have been a customer since 2012 and Revel has changed the playing field:

1) Revel now charges more per terminal per month if you choose to not use their credit card processing service. This wasn't the case when we signed up.

2) We purchased 2 scales in 2012 and two more for a second location in 2014. Revel's updated system no longer supports these peripherals. Revel offered me a discount for replacement of these scales for ones that work. Not good enough! This same situation occurred earlier with printers which I had to repurchase.

In addition to changing the playing field, the customer service is not good. Expect the system to go down at least 3 to 4 times a year when Apple upgrades their iOS.

Revel has changed their business model. They are now in the business of credit card processing. I see this as a sign of a struggling business and would be concerned about their longevity.

3) Confusing payment structure.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: January 2018

January 2018

 

Hi John,

Thank you so much for your feedback. I am sorry to hear that there have been issues with your scales and our latest release. I am confident that the issue will be resolved and do apologize for the delay. I have escalated your case to our customer relations team and they will be sure to address any outstanding issues for you.

You are always welcome to schedule a time to share your feedback with me at community@revelsystems.com. Happy to learn more about your experience.

Regards,
Sarah at Revel

 


November 2017

November 2017

Easy and accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really easy to use and revel gives us lots of visibility into different aspects such as scheduling, payroll, and sales.
We love it because it serves many different purposes for us.

Cons

A few glitches through the point of sales systems. Software will freeze from time to time as well which does effect the productivity to have that lag.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: November 2017

November 2017

 

Hi There,

Many thanks for the nice review! Glad to hear that you are getting a lot out of the Revel platform!

Cheers,
Sarah at Revel

 

Thomas from MEAT Eatery And Taproom
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Had to get rid of system after 2 years - integration problems with Apple updates. Constant crashing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a learning experience for sure.

Pros

Easy to add specials and new items, great to check sales and labor costs on my phone wherever I was. Light weight - easy to use.

Cons

Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year). Customer service is not much of a help. We had to remove the system after 2 years we had so many problems. They still send me daily reports a year later after we cancelled with them.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: November 2017

November 2017

 

Hi Thomas,

I am really sorry that you had such a poor experience. We have listened to our customers' feedback and we have increased our Beta testing to mitigate potential bugs in conjunction with software releases. Unfortunately, we cannot control Apple's releases, but do our best to time releases with theirs. Your feedback is appreciated.

Regards,
Sarah at Revel

 

Charley from We Olive, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Overall worth the sticker shock

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased visibility of individual establishment performance through cloud-based control panel and reporting.

Pros

It is reliable. That is the name of the game in a retail and restaurant service environment. It just needs to work day in, day out. Revel has been a lot more reliable than the 2 other point-of-sales we have used in the past.

Cons

The price. The initial equipment is expensive and the subscription is expensive. Again, it's worth it though.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: October 2017

October 2017

 

Hi Charley,

Thank you so much for the great feedback! Glad to hear you are a happy customer :)

Cheers,
Sarah at Revel

 

timothy from Monkey Business Paddle Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Poor billing practices after cancellation requested

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think it's overpriced and too time-consuming inputting modifiers and making changes to suit our business needs

Pros

I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software.

Cons

As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service. No indication when the 1st request to cancel was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say cancel, I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have you stop taking money out of their account month after month.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: October 2017

October 2017

 

Hi Timothy,

I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers.

Regards,
Sarah, Community Manager at Revel

 

Shelby from Bush's Chicken
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Elegant, simple, very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many features of the Revel IPad POS that I really like. One of the the most important would be the simplicity and ease of use of the product. It's very simple to program a menu and the menu can be set up however you please. Employee's orders can be tracked by using their personal employee number to take an order. I really like that the devices are mobile and orders can be sent in on the go. Orders that have already been submitted can easily be altered accordingly. Keeping track of inventory is a breeze as well as the system keeps up with the product being sold. Overall this is a great system.

Cons

One of the only downfalls I've come across would be keeping the mobile devices charged during busy times. But we've basically worked that issue out with trial and error.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: September 2017

September 2017

 

Hi Shelby,

Wow, what a nice review! Thank you for your input and it's great to hear you are enjoying our Mobile Order Takers and inventory management functionality.

I have heard that sometimes experimenting with charging cords and the charging blocks can help issues with keeping a charge.

Thank you, again!
Cheers,
Sarah at Revel

 

Greg from Malawi's Pizza
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The best SMB point-of-sale for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train employees on, decreased costs, moved scheduling into our POS and removed some of the payroll issues we were having. Quickbooks integration made our accountants happy too

Pros

It's inexpensive, cloud-based, easy to set up & operate and doesn't break the bank on start-up fees & equipment. Love that they use iPad's & android so that I'm not stuck with worthless computer equipment when it's time to upgrade.
System has above-average, out-of-the-box reporting & had many of the small odds and ends we were wanting to make payroll, scheduling, and inventory tracking easier

Cons

Inventory tracking is their weak spot. Yields, edible portion calculations and supplier integrations don't exist. It's a simple system and could get the job done for many restaurants but lacks some functionality if you're wanting to get the specifics

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: September 2017

September 2017

 

Hi Greg,

Thank you so much for your review and for your feedback! Would love to set up a time to hear more and maybe even recruit you for our advisory board ;)

Thank you again!
Cheers,
Sarah at Revel

 

Chris from Mike's Corner Deli
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Tons of customizations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Pros

The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons

Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: September 2017

September 2017

 

Hi Chris,

Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel.

Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback.

Hope your experiences of late have been great ones.
Cheers,
Sarah at Revel

 

Kim from Teed Sales LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

An affordable POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our speed of checking out a customer has more than quadrupled over our old Quickbooks system. The customers are much happier.

Pros

Revel is responsive to our concerns, and has made changes based on our suggestions. Checkout of a customer is very rapid.

Cons

It was originally developed for the bar/restaurant industry. We are a garden center. Some of the features are not well suited to that. Reports could be easier to customize to our needs. The thing we like the least is the inability to see the open account customers open balance from the back office.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: July 2017

July 2017

 

Hi Kim,

What a nice review! Thank you for posting to Capterra and for sharing your feedback. I appreciate your input as a retail customer - we are working very hard on our retail capability this year so I am sure you will see some great features with our next software release.

Thank you, again!
Cheers,
Sarah, Community Manager at Revel

 

Belen from Popbar Panama
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

extremely helpfull

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easier to use than others

Pros

This is easy to use and gives a lot of information for the monthly analysis of the bussines. Also it easy to put new products and edit prices.

Cons

I have been using this and I don't have any complaints. The only thing that I don't like is that they don't have a translator for spanish

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: July 2017

July 2017

 

Hi Belen,

Thank you so much for the 5-stars! We would definitely like to offer Spanish capability and Support in the future and your input is appreciated.

Cheers,
Sarah, Community Manager at Revel

 

Jaosn from cobble creek group
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Run... You have been warned!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i will never recommend this product!

Pros

There are zero pros about this system and about this company! Their sales people lie and the system doesn't do what they say it will and never credit for their mistakes! We hired an attorney, contacted our bank to chargeback and turned them over to our state attorney general!

Cons

Their entire company is a con! You have been warned to find a more friendly service provider. Revel is a low low tier pos system!

Review Source: Capterra
 

Michael from Raven Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy transition, easy to use, easy to modify.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Easier tracking of everything I need, easier to modify and easier to teach to the end user.

Pros

Everything I need all in one package, the back end reporting is spectacular and I can monitor and adjust from anywhere.

Cons

Sometimes the support is hard to understand. With a business open as many hours as I am, updating the system can be a chore, and require a over night shift to accomplish.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: July 2017

July 2017

 

Hello Michael,

Thank you for the high rating! Your feedback is much appreciated.

I do understand that having to be closed for updating the POS can be challenging. You are able to remotely push changes to the POS. However, for updates to the Revel application, the iPads do need to power down and restart like most web-based applications. Ultimately, your POS is more secure because of it!

Thank you again for the review!
Cheers,
Sarah, Community Manager at Revel

 

Michael from Raven Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy and pleasant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Great reporting. Easier to make changes. Cloud based.

Pros

Everything is built in. Easy to get help, and very responsive. Always adding new features. Great reportingnoptions

Cons

Updates can be cumbersome to do, certain features do not work as the description leads you to think it will.

Review Source: Capterra
 

Robin from Manhattan Center
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Excellency In Bringing Latest Technology to User Friendly POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Higher sales revenues since we implemented Revel System. Both Front end and back end staff enjoys the ease of operations and timely reports.

Pros

Effectively Revel System has increased our sales revenue figure over 20%
Superior 24/7 Support
Easy to deploy. We have 24 mobile stations and using Revel System make it possible to reconfiguration locations as needed.
Fast Transaction Time
Real Time Monitoring for back office staffs
Very User Friendly, make training very fast

Cons

The only downside is that perhaps the app can be on Android platform also?
Otherwise, so far we have been very satisfied with the system.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: June 2017

June 2017

 

Hi Robin,

Wow this is great feedback! Thank you so much for taking the time to share on Capterra.

Cheers,
Sarah, Community Manager at Revel

 

Jennifer from Redtail Aviation
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Wrong decision

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just over a year ago we decided to move our POS system from Quickbooks POS to Revel POS and we have never stopped regretting that decision. The support is horrible, standard features that should always be available in POS are always "coming with the next update", the updates cause more problems than they fix, and the whole system is geared toward restaurants which is not at all what we do.

Pros

In theory, it would be awesome, but we needed reality and it's miserable.

Cons

Standard features are missing, support is rude and one of our tech guy spends 70 percent of his day on the phone with support trying to get help which takes days or weeks (or never) to resolve. The networks (emphasis on the plural) we had to set up to make this work were ridiculous. Each individual POS terminal requires it's own network with 4 appliances which is really messy and seems redundant, but it doesn't work any other way.

Advice to Others

Don't get it until they make some serious improvements to this software.

Review Source: Capterra
 

Shawn from Red House Advertising and Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

REVEL Systems Failed My Client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am hoping to resolve the current issue between Revel and the organization Rethreaded. This nonprofit made a calculated move to switch to Revel with promises your sales team was unable to deliver. I hope, for the future of Rethreaded and Revel, that this matter can be resolved. I would truly like to turn this into a beautiful PR story and not PR nightmare.

Back in August, after a meeting with Rethreaded concerning their POS and CRM needs, I contacted QuickBooks looking for an integrated system to work with QuickBooks, while serving as a POS, and an ecommerce solution. QuickBooks suggested Revel be the solution to meet Rethreaded’s needs and believed because of Rethreaded’s nonprofit mission, working directly with Revel would prove to be a great fit.

When I first contacted QuickBooks about their system options, they gave a quote to me which I shared with Revel. I asked for Revel to match or beat that quote. I was assured it could be done. I reached out to Revel looking to discuss my project and was connected with a sales representative. I explained to him what my most important needs were and forwarded him the quote from QuickBooks. These needs were clearly explained to be: complete integration to QuickBooks with the ability to track multiples sales channels (retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce) with a total of 9 POS systems with one being stationary and eight working in a retail environment, the option to go off-site and ring up transactions via the Verizon mobile network, tracking inventory to the ‘ingredient’ level, and a CRM system that would allow us to track a person from becoming a customer and also be potentially a volunteer, donor, vendor, or employee. This was key – tracking the same person and marketed to in each role specifically. I also soon found out the promise of different sales channels would be a sticking point in Rethreaded’s relationship with Revel.

The sales rep informed me that he was at the annual Revel Conference and would work directly with his supervisor to create a solution package that would fit my needs. I was always clear with them about Rethreaded and in an email on September 9th, “Allow me to put it like this, the reason we would agree to pay for you to install the system is my client felt like you cared about them and to create an amazing PR story for our local news (which has already agreed to cover the story).”

Revel promised to exceed our expectations. After several weeks of going back and forth with questions and concerns regarding the Revel platform meeting all of our needs, they shared with us that Revel would be able to exceed all of our requirements. Furthermore, they shared that if we switched to Intuit credit card processing, Rethreaded would qualify for a rebate through Intuit that would cover almost half of our Revel conversion costs. On September 12th, He emailed me the Terms and Conditions of the Intuit Cash Back Offer. We went back and forth throughout the month of September concerning pricing, even though I was originally told my quote from Intuit could be met. I even went as far to pass along monthly invoice sent to Rethreaded. Rethreaded wanted to switch their system for improved features at a fair cost because of their nonprofit status.

Revel seemed like a company full of solutions. Another solution presented was in the installation of the system. After they expressed to me that Revel was the number one POS system in retail locations, together we, saw the opportunity to train Rethreaded survivors to become experts on Revel’s front-end management system. This would allow them to further grow their career skill set and offer a better future. This was a key selling point of going with Revel, rather than building a proprietary system.

Even terminology started changing. It is important to note that during the sales process, I kept referring to our POS systems as individual POS systems. He kept referring to them as order takers. My response was I am not looking at order takers but a POS system. He indicated that an order taker and a POS were the same system. The truth that came out was the systems were in fact different. In text message conversations and phone conversations, I kept redirecting Justin to understand that we wanted one stationary POS and eight mobile POS, the contract kept changing with me needing to clarify again and again. He quoted the entire package, including cases, and when I started reading the specifics I noticed cases were missing. He then reverted it back to the original, if I had been diligent my client would have suffered.

I was led to believe that I would save time, effort, and money if I hired Revel for the installation and training. Furthermore, he informed me that it would be much easier if we paid an additional fee to have Revel do the complete install and training. They proposed that it would save time on the install which would reduce my budget cost and that by being trained by a Revel professional, the Rethreaded organization would have the ability to go live the same day. To conclude our sales process, the final step was the approval by the executive board of Rethreaded. The board requested a meeting with Revel’s representatives, in which they would give a complete demo and answer questions/concerns about Rethreaded’s workflow and Revel’s ability to meet those needs.

During that call, we went through a number of questions. I left the meeting feeling confident and even emailed them after the meeting saying, “I feel the meeting was very productive and answered all of Rethreaded’s questions…”
The Board meeting with them supposedly answered our questions. Here are some issues we went through during the meeting: Jason asked if Revel would be able to group products into either sales channels or product groups. He responded that, yes, Revel supports this with the option to build classes of people to make everything more specific. He further stated that automated reports would be emailed daily with the ability to track by sales channel and product group. The sales channels were defined as retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce. We were also informed that commissions could be recorded on a transaction by transaction basis driven by who was logged into the device. Retail channels for Rethreaded were discussed. Once again (and without any reference to a price change), myself and he with the Board were assured a wholesale, retail, home channel, and any other sales channel would be possible. We were told directly by him that the person ringing in a transaction would simply need to login by event type. These tasks can only be achieved by having multiple establishments which equates to your Enterprise package. This price difference was never discussed. We were led to believe it was all included in what we were getting.

Customer tracking translates to funding for Rethreaded. As mentioned earlier, Jason and the Board were also adamant that customers needed to be categorized properly. Rethreaded needed to assign customers to the right categories. Often the same person belongs to multiple groups whether they be a customer, volunteer, employee, or a donor. If not, the cost of switching systems would not provide enough return on investment to Rethreaded. As a nonprofit, every single dollar they make can be directly translated to getting women out of sex trafficking. For some clients what may be a lost sale or commission to Rethreaded could mean a lost opportunity to employ another woman or help a person get out of the trade.

Rethreaded was never made aware of the additional costs of an Enterprise system. Finally, they led us to believe these capabilities were in the package we were purchasing and never indicating there would be an additional cost beyond the initial installation. The entire call led us to believe that the Revel representative coming to the training would teach us the CRM. Jason asked about the ability to scan barcodes, he responded that the M-Tab reader had the Bluetooth scanning capability built-in. Upon receiving the M-Tab scanner, we were sent scanners that did not have the built-in capability for barcode reading. **Simply put, this was one of many times your company dropped the ball.**

I was led to believe the Revel Training Expert would be my answer to every installation and training concern. His overall answer to getting everything setup the way we asked was, “That is why you are hiring the Revel expert for training.” Myself, the CEO of my company, the Board all believed that the Revel Installation would be the situation where all of our issues were solved. If it fell under the umbrella of installation or training, the on-site Revel installer would handle all of the setup issues. After that meeting, Rethreaded and I had complete confidence that Revel was the solution for us. We went into the final approvals of hardware and service packages. During this time of looking at the hardware, Justin had failed to include all items that were originally quoted to us by QuickBooks. When He sent over the final quote, he had removed several of the M-tab readers and cases. In our email on September 28th, he acknowledged his mistake and included the missing hardware. During our sales process, several times, I had to point he back to our first conversation and the quote I originally sent from QuickBooks. Throughout the process, it seemed like he was trying to upcharge me past what I had been originally quoted. (On a personal level I appreciated the true care extended to us during Hurricane Matthew as the path of the hurricane went right through Jacksonville).

It was only my diligence on pricing that saved Rethreaded, a nonprofit organization, unwarranted expenses. When I received the final quote on September 28th, I directly asked him how much the shipping costs would be and made him aware again that Rethreaded was a nonprofit business that is not charged tax. He responded that shipping would be high. I expressed this was a high price but recognized the necessity of accepting. I found out days later that Revel had charged me the tax and clumped it into one fee as a shipping fee. Once it was discovered, I was credited back the taxable fees (after several emails) and I was charged the correct shipping amount. **Once again, this shows your company trying to make another dollar and dropping the ball.**

The onboarding process was not made clear. Upon signing our agreements, I received an avalanche of emails for an onboarding process. After reviewing the avalanche of emails, I sent him an email and spoke with him on or about October 18th, stating that if I followed everything requested in the emails for onboarding, then I saw no need for Revel to come and do the install and wanted to go about getting a refund for the installation and training as I felt I could do it myself. I requested a documentation that clearly outlined what came with the install, I did not receive this for two days. I also requested a meeting with them regarding cancelling the install and getting a refund. During that call, I was informed by them to do my best in completing the initial 8 steps of the onboarding. Anything else, I was assured would be completed by Revel’s installation team. They assured me the best option was to have an installer from the Revel team come out and still save me the headache the install.

I was sent the wrong routers and also iPad minis which I had to ship at my cost. Once I got the equipment, he also contacted me to inform me that he realized that the network routers he originally sent to run our Revel system was not adequate to run our Revel system. Having to send additional equipment **Once again dropping the ball showing another mistake that was made by your sales team.**

Rodrigo was essential in assisting with installation, yet he still couldn’t meet the promised timeline. In addition to the training, I once again brought up my concern about creating the sales order process, the ingredients, and how that would be set up as well as the CRM. I was reassured that the Revel training and installation team would handle all of that and do a superior job. Upon the day of installation, I had the privilege of meeting with Rodrigo and quickly discovering that if I had done the whole onboard process that my system would have already been set up and the only thing he would have had to do is train me. Instead of doing the entire process, I was assured by them to relax and the day of the install would go smoothly.

On the day of the install this was quickly found not to be true. After going through the install with Rodrigo, it confirmed that if I had done the entire onboarding process I would have not have needed to pay for the install or training. Furthermore, after working throughout the day with Rodrigo, at several different points of the install, he informed us that Revel would not be able to do key functionality that we had requested – like sales channels. He stated that we would have to have additional establishments and I would need to talk with my sales reps about how to activate those establishments. This was the main reason we selected Revel and decided to change systems at all.

Upon receiving the hardware, I left everything in the box for the day of the install. I only pulled out the main iPad so I could complete the minimum necessary steps for onboarding advised by them. The day of the install, I brought the equipment and Rodrigo opened the box. Rodrigo led me to believe we were given one extra M-tab and case.TI informed him of the extra equipment only to be told by Rodrigo later, that he had made a mistake, it was not extra equipment. It was the actual M-tab and case that would hold the iPad currently running Rethreaded’s current POS system, Vend. Rodrigo can confirm that I had no extra equipment so at this point in time, we demand that invoice #210571 for immediately removed from our account. During the day of the install, all we could accomplish was the install and a 50% training on the backend. Nothing was trained on the front end, nor was the system able to go live as promised during the whole sales process. **Once again dropping the ball showing another mistake of your sales team.**

The webinar training provided by Rodrigo should not be charged to my account. Rodrigo went over and beyond trying to resolve all of the issues that the sales reps had created. I am grateful for his offer and kindness but it still did not meet what was offered/promised during the sales process. In addition, Rodrigo did a front-end training via webinar which we documented and used to create a custom training document for Rethreaded [click the link for the document]. This webinar training should not be a charged as a part of the install and training because this is offered for free to anyone signing up for Revel (as it was not done at Rethreaded’s location).

When I returned hardware sent to me, I did not receive the refund in a timely manner. I still don’t have the money back. He sent us the incorrect iPad Minis. He was completely aware and directly told that these iPads would need mobile data capability, preferably with Verizon capability. Instead he sent us the Wi-Fi only iPad Minis. In the replacement process of the iPad Minis, he requested for us to return the wrong ones and that I would be charged for the new ones in the meantime. I hesitated to do this because I felt that there was no need for the duplicate charge. I paid out of my own pocket to ship it, expedite it, insure it, and for signature confirmation. Upon delivery, I did not receive the refund as promised.

In fact, the refund only started because I followed through on tracking and determined the package had been delivered. Your company signed for the unopened products on November 9th. On November 17th, I was told by him that we would get our refund in three to five days. By November 25th, I had been handed off to a brand-new person who was then telling me I would need to wait an additional 3-5 business days. I escalated the issue with my bank and they gave Revel a full week to resolve the matter. As of today, the matter has yet to be resolved.**Someone dropped the ball on this one.**

QuickBooks ProAdvisors could not perform what was promised to be by Revel. Meaning, what I was promised was not possible. After the install and training was complete, I contacted my sales rep asking him about setting up additional establishments or how to clearly define my sales channels. My exact words as of November 15th were “I shared my concerns several times during the sales processes that Revel sounded good but I was very concerned that it wouldn’t be able to be configured to our needs…only to have every objective overcome by him or yourself reassuring me Revel was the answer for our needs.”
Rethreaded never would have switched if different sales channels weren’t included. I was informed by both of them that my QuickBooks expert would have to configure that on the QuickBooks side. I hired QuickBooks Certified professional and ProAdvisor. During her time of setting up the proper mapping for QuickBooks, she clearly shared with me that there is no way to set up sales channels because there were no sales channels set up by Revel as originally requested. He directed us to work directly with Revel’s QuickBooks specialist. We tried for several hours while my own expert was on site and working with Revel’s team – with no success. At that point, I needed to confirm my beliefs that the only way that the sales channels could be created is through establishments. Establishments are only offered in the Enterprise package.

An additional QuickBooks ProAdvisor confirmed Revel could not deliver as promised without a considerable price hike. To confirm I had set up everything properly and integrated Revel, we contacted advanced QuickBooks ProAdvisor and Certified Revel POS Consultant. He confirmed that I was completely correct and that the only way I could establish sales channels were through additional establishments and that yes this was an Enterprise feature. He agreed this should not be an enterprise feature considering this is the same business, same tax ID, and same entity just to be able to track all of the sales channels. I shared all of the details I had gone through with the sales process as well as what the installation was to do, he then advised me that I was completely on the right track and this wasn’t the first time he had seen a Revel install go the wrong direction because of the sales rep giving misleading information.

Rethreaded was misled during the sales process. Upon confirming my discovery, I reached out to them to bring it to their attention that I had been misled during the sales process and that I confidently believe Revel should provide the enterprise service offering at no additional cost. I believe a number of mistakes were made by him, not because of his abilities as a sales person, but because of his inexperience with your product. When these mistakes were detected, he backpedaled on his terms. The only reason I continue to work through this process is because his ability as a sales representative has been phenomenal. He was a sales representative that didn’t understand this product and had a pushy sales manager, like a used car salesman, leading him in the wrong direction.

I would like to offer the following solution to this issue: I can reconcile this issue right away, as long as M-tab scanners can be exchanged for a Bluetooth capable option and Rethreaded is offered 18 months of the Enterprise plan. I formally request that for the life of the 18-month contract, that the enterprise functionality, or the ability to add additional establishments, is given to Rethreaded at no additional costs – under the condition that it is still run under the same tax ID and reseller’s certificate. This would not be a condition if Rethreaded opened an additional sales location. I request CEO of Reve to meet with the women of Rethreaded either in person or via video chat to speak about the trials, tribulations, and successes of being a woman-owned business and the success she’s had in the past three years. All would be to give hope to the survivors that they can achieve whatever their hopes or dreams may be. As mentioned many times via email and by phone, Revel was of great interest to us not only for their product offerings but for their woman-owned business status. This serves as an inspiration for Rethreaded’s survivors. I know this would be an advantageous meeting for both Rethreaded and Revel.

In the event that my request cannot be met, we would like a full refund for every penny spent with Revel to include: hardware, software, training, installation, shipping, and any additional fees incurred by my company of loss of time or efforts.

REVEL HAS FAILED TO AGRRE TO FAIR TERMS AND NOW WON"T ACCEPT A REFUND. Keep in mind Revel dragged out the 30 day refund period to defraud be out of the ability to exercise my right to a refund.

Pros

There aren't any pros.

Cons

Misleading sales and lack of customer service.

Review Source: GetApp
 
 
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