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Overall customer rating: Customer rating:

 (147)

 (106)

Recommended by: Recommended by:

55% of users

90% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“It’s intuitive, easy to use and feature-packed versus the rest of the mobile POS systems I’ve used in the past. Love how I can access information on the go.”

- Jose Dominguez, Empire Discount Liquors

“We like the ease of use, the fact that it’s a large stable company that is responsive and that it uses off-the-shelf iPads that make us look cool. Our staff makes more money (through additional tips) and it’s common enough that our retail customers know how to use it.”

- Ace Bhattacharjya, Toscanini’s Ice Cream

Most negative review: Most negative review:

“Constant errors, bugs, issues and troubles. If you are not IT literate, don’t even bother. If you are IT literate, then expect hours of heartache and sleepless nights.”

- Lisa Thompson, The Farm Wholefoods

“I think that there are not enough features and options available. For example, we would like to add the cost of each product but we can’t.”

- Fouzi Ould Bouamama, La Fromagerie Cheese Shop

Pricing:

How it's priced: How it's priced:

Revel is a cloud-based solution. You pay a monthly subscription fee for each terminal.

Square is a cloud-based solution. You pay a percentage of each transaction amount.

Contract term: Contract term:

Revel requires no contract for cloud-based deployment.

Square requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

Additional fees apply for hardware. Fees may also apply for training.

Upfront costs include hardware purchases.

Recurring costs: Recurring costs:

Fees apply for customer credit card transactions and premium support.

None, beyond regular transaction fees.

What does it cost?: What does it cost?:

Applications:

Point-of-sale: Point-of-sale:

Inventory management: Inventory management:

Customer management: Customer management:

Retail accounting: Retail accounting:

e-Commerce: e-Commerce:

Warehouse management system: Warehouse management system:

Merchandise planning: Merchandise planning:

Ease of Use:

Overall customer rating: Customer rating:

 (147)

 (106)

Most positive review: Most positive review:

“Once set up, ringing sales is super simple. Opening and closing are a breeze compared to other systems we have used. From the back end, the reports are great.”

- Ron Messinger, Sotar

“The Square Register POS is really easy to use, convenient and fast! I liked that there was not much time spent implementing the new system. I was able to quickly log in, set up and start using it!”

- Jaqueline Keating, Style House PR

Most negative review: Most negative review:

“Limited customization and cloud-based storage. In the event of internet failure that lasts more than a day, recovery can be a nightmare.”

- Patrick Sayler, M.B. Haskett

“Their POS isn't as customizable as some others.”

- Ben Beck, ROI Business Services

Support:

Overall customer rating: Customer rating:

 (147)

 (106)

Most positive review: Most positive review:

“Revel is well-supported, constantly undergoing updates and improvements. I have generally found tech support to be responsive. They have usually helped me resolve issues.”

- Phil Kimmel, Marche 2.0, LLC

“They have met my needs each and every time so there is nothing more that I expect from them. Always prompt and courteous.”

- Bruce Morin, BrucePeter Photography

Most negative review: Most negative review:

“Customer support is absolutely atrocious. They outsource all their support and you can never speak to the same person or be given the same answer twice.”

- Carlie Jones, The Cotton Exchange

“Answer the phone, reply to emails. I tried to call and ask questions and the only way I could find out answers was to look them up on the help desk. Sometimes it is helpful to have someone available to answer questions rather than make you look up answers as a sales tool.”

- Anne Sewell, Property Mine

Phone support: Phone support:

24/7, live phone support included in subscription fee.

Phone support available during regular business hours.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Help website and knowledge base included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee, which includes training webinars and/or videos.

“Getting started” online catalogue included in subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.