Heartland Retail

RATING:

4.32

(71)

About Heartland Retail

Heartland Retail, formerly Springboard Retail, is a web-based retail solution designed for multi-channel and multi-store retailers. Heartland's point of sale system is fully accessible through any modern web browser on any device. The solution is designed to function well on both touchscreen devices, like the iPad, or on traditional devices like a PC or Mac. The solution's customer dashboard allows users to better understand their customers by collecting information at the point of sale. Using this data, the software generates high-level statistics about customer preferences and purchase history. Unlimited custom fields mean tracking and reporting can be tailored to the diverse needs of the business. Heartland's inventory management functionality facilitates i...

Awards and Recognition

FrontRunner 2018
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Heartland Retail Pricing

We offer three tiers based on your company's needs. You can easily change among tiers as your needs change. Standard: $79/month, billed annually; $89/month, billed monthly (per selling station) Professional: $119/month, billed annually; $139/month, billed monthly (per selling station) Enterprise: $179/month, billed annually; $199/month, billed monthly (per selling station) Contact Heartland Retail for further pricing information.

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

Sales Dashboard

Heartland Retail Reviews

Overall Rating

4.32

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 71 reviews

Ashley

Company size: 2-10 employees

Industry: Fine Art

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2017

Springboard Retail works for Wholesale Companies, too

We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.

Pros

Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program. It's mobile and in the cloud so we have access anywhere and anytime. Support always responds in a timely manner.

Cons

Quickbooks integration not the best, but works with a little effort.

Darren

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: Less than 6 months

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2016

DLM Supply

I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've also come to appreciate the support system that is built in. There is a message board available to submit requests/questions and the follow through has been pretty good. They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently). We are currently working on getting our website up and running on Shopify, and the integration is working great in terms of syncing inventory.

Pros

Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive. User friendly interface on the POS. Very easy to teach to new users. Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting. Ipad app works well

Cons

There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine. I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration. Definitely pricier than the competition, but you get bang for the buck. Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others. Wish there was an iPhone app, a little hard to view on the iPhone browser.

Jennifer

Company size: 2-10 employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

January 2023

Dont waste your time

It has been painful. Find another vendor

Pros

payroll integration is not easy with this company

Cons

no support from customer service. employees are always leaving and nothing gets fixed

Reasons for choosing Heartland Retail

Price and it wasn't worth it

Katie

Industry: Apparel & Fashion

Time used: Less than 6 months

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4.5

July 2015

Incredible System

Pros

We moved over from RICS because it was an older slower moving system. Springboard's reporting function is dynamic - it works as fast as my brain works. In the past, I would run a report on performance and invariably another question would come up while I was reviewing that report - In RICS I would have to go back and rerun another report (5 mins) - with Springboard I can slice the data any way I want in a matter of seconds. I also have been consistently impressed by the support team - any time I have a question, the team is available to answer my questions - and always with a friendly and helpful attitude. ALWAYS. I know their names, they know who I am, it just feels really comforting to know I have a support team who seems to care about my business as much as I do. If they don't have the answer I am looking for, they are always quick to provide a suggestion for a workaround AND add my need to a list of projects they have going forward. I have seen almost every single one of my suggestions turn into a feature on Springboard. I also really like that I can open up another register (Station) as my business dictates - I am not locked into paying for features that I only use seasonally.

Cons

There are not many bad things I can say about Springboard. Every complaint I have has been addressed - occasionally I will request a feature or a metric (Inventory Turn!) that is not available now - and for the most part I have seen them implemented. There are several features concerning Open to Buy that I would like to see going forward. Also, Springboard only integrates with one Credit Card Processor, and although they were able to give me a very low rate, it's not great to be locked into one option. Also there have been a few outages in service (very few but still a scary situation)

Eric

Industry: Apparel & Fashion

Time used: Less than 6 months

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4.5

November 2015

Springboard Retail is modern POS software at it's very best.

Pros

The Springboard Retail team hails from a multi-store retail background so they know first-hand what POS software needs to do, how it should work and that it must to be simple and intuitive to use. That is exactly what they have created; no fluff, incredibly flexible and reliable software that is as close as one can get to a custom written solution, offered at a reasonable price. Unlike many other platforms that try to serve restaurants, grocery stores, and everything in between, Springboard simply focuses on doing one thing incredibly well - retail. The software provides quick access to key customer information that enables sales staff to offer exceptional and personalized customer service, and offers the most extensive reporting system I've seen in the various products I've used or researched.

Cons

I'm hard pressed to find fault with Springboard Retail as it quite capably addresses all of our retail apparel multi-store needs. That said, there are aspects that can and undoubtedly will be improved upon to make it applicable to a wider range of specialty businesses. For example, I don't think it specifically handles service/repair requests, but with a little creativity and assistance from their knowledgeable support team it likely can. Great software must walk a fine line between maintaining simplicity and offering a plethora of features which inevitably clutter screens and steepen the learning curve. Springboard is designed to be simple, and as long as they hold true to this commitment, they will undoubtedly become an industry leader. Thus far, this is one of those rare instances where I feel fortunate to be a somewhat early adopter.

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