Springboard Retail Software

The Search Continues

Pros

The basics of processing orders, reporting meet most of our needs. The general layout of the software is fairly user friendly.

Cons

The general costs of the pos is by no means too much. It’s just not what we are willing to spend on what we’re trying to get out of the software.
We have very basics needs and it’s not quite what we can handle at this time.

Great platform

Pros

No need for quickbooks. My accountant pulls reports straight from Springboard at the end of the year. Also I love the inventory management and ability to create one day price changes for sales

Cons

Customer support is lacking. Gift cards can’t be scanned through credit card reader even when they have the magnetic strip.

no refund no matter how poor the services is

Pros

i do not know what the pros would be because they were not a good fit for our company. they didn't care about my experience and refused to refund my money.

Cons

it does not matter to them if they are a good fit for your company. I realized in one week that it was not a good fit for us. they kept my money for a full year subscription and i got nothing in return

Springboard is good no customer service though

Pros

I like that it’s easy to set up and It gives you lots of different options to customize your inventory

Cons

The customer service isn’t good and they charge you to get more. Never heard of a company doing that before

Manadge your store, clients and inventory in one app.

Good software, wish there was a less expensive version.

Pros

Springboard retail is a great point of sale software. You can have your inventory save in a cloud, your costumer preferences saved in the app, wich helps vendors to push sales and find the best matches for the buyer and improve revenue. It also generates multiple graphics and informations for better managing your stores, knowing every information about your products and how they're selling. Is a great tool to have.

Cons

It doesn't have a free version and the single store option is expensive. I believe that the multi store or franchise are more attractive.

Springboard Retail

Pros

I really love Springboard. It helps a lot with keeping track of everything, and the lay-out is modern and good looking.

Cons

Because of the simplistic lay-out, features are sometimes hard to find, but with a bit of google this can be solved

User friendly and easy to navigate

Pros

I love it. It's easy to learn, easy to navigate, and user-friendly even on the first try. Customer service is awesome and it's great for the price.

Cons

Sometimes it runs a little slow and has a couple of glitches but that depends on the day, so no real complaints.

Just wasn't what I was expecting

Pros

I was trying various POS systems and I almost purchased this system but it could not do what I needed it to. The only pro I can come up with is that customer service went out of their way to try and make this work for us.

Cons

Cons? Several. It was not that easy to use. It cost more than some competitors and if you need more than one location - forget it!

Great product, even better company

I consider it a great decision on our part to go with Springboard Retail. While I am able to list some areas of opportunities for them, it is very reassuring to know that they constantly strive to improve their software based on client input. They actually really listen to feedback and many times act on it quickly if other clients can benefit from the change. This is refreshing. In my opinion, it would be challenging to find a better value or partnership on the market.

Pros

Ease of use - intuitive nature
Support team - always feel as if we are partners working together
Dynamic Reporting
Easy to customize certain fields to fit business needs
Real-time reporting and sales sales metrics
Mobility - using ipads within the stores, viewing results via smartphone
Integration - happy with the timeline, support, and ease
Training - very easy to train on this software, love the training mode
Knowledge base - this is such a big plus. The articles are current and easy to find quickly
Search capability - this is easily overlooked, but being able to put in part of an item's name, number or description and find what you need is huge! Same with customer information.

Cons

Within the current software, I would like to be able to use a fiscal calendar vs the Gregorian calendar.
Outside of software- although Springboard Retail is focusing on their core competencies, I do wish the following was available within the software and not through third parties:
Time clock feature
Loyalty/VIP Customer feature
Integrated payment - we use Clover and integrate

Springboard retail is a Game Changer

I can look at my business from the app On my phone anywhere anytime. I love this..it has given me some Flexibility in my business and alllowed Me to work In a little More Family time

Pros

I have control of the IT end of my business . I do not have to “call a guy” every time something goes wrong or it’s time
For an upgrade. In 4 years my system has gone down maybe 4 Times and then never for more than 20 minutes and every time it has been the internet provider that was the problem but Springboard always steps up and gets it fixed. They never point the finger they just take care of it. Also there are no costly upgrades that require new computers and “that computer guy” to execute it.

Cons

When you need help they will often times refer you to their knowledge base...usually I have already gone this route and need an actual
Answer not another article to read.

Fantastic

Pros

Great inventory tracking and reports, nice smooth checkout process, convenient daily dashboard, constant improvements

Cons

Small but major glitches exist when using with an iPad that are continuously ignored as has been my last 4 requests for help with them. Very few of the customer support technicians know what they are doing

Stands Out from the Rest

Pros

The training and overall review process was easy and flexible. You had the option of when to schedule you springboard calls and in retail, you need a bit of flexibility. There were plenty of times that I couldn't hop on the training call and customer service was a gem about it. She also put up with some stupid humor of mine.

Customer service was grade A. I was so stressed about the idea of this massive undertaking, especially when our POS system was the only thing the store and long-time managers have ever known. Our launch date was scary soon, but the Data Migration Team had us up and running (for the final migration) by 2 AM, the morning of our launch. I was incredibly impressed by their speed and productivity getting us where we need to go.

The actual Springboard Point-of-Sale runs like butter. Everything is right there and a breeze to use; it's nothing compared to our very old and outdated previous POS.

Cons

Getting a reasonable launch date had me worried, but the Springboard team, especially, made our small Tallahassee store their top priority.

Exceptional Customer Service

Overall, I'm extremely pleased

Pros

The setup of this point of sale system was very user friendly. It is very easy to use and the customer service is excellent.

Cons

I find running reports and programming promotions a challenge. In regards to running reports, it does not seem intuitive.

9,000 SKU's and 30 days to make the change - DONE!

We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window. I was convinced we would make it after week two of the transition. I was truly stunned at how easy it went - I am a realist and just knew we'd come up against something that would stand in our way. It didn't and we nailed the date easy.

Pros

VERY flexible platform allows a decent level of customization to make sure you can parse your data the way YOU need to - not how someone somewhere THINKS you need to. Rock solid and reliable importing/exporting. This POS does what a POS system should do - make you more efficient. We're still only a couple weeks in but we feel like we know it pretty well and I have confidence we made a good choice for our retail business.

Cons

I would like US based phone support but they actually manage the chat support surprisingly well. We've not been left hanging yet and we've not stumped them, so I am not feeling to bad about it - as long as they keep up as the demand increases, which I am sure it will.

I have had a great experience with Springboard Retail.

Pros

Several things that I like about the software, are ease of use, cloud based, customer service is knowledgable and helpful.

Cons

I don't like that adjustments can only be added one item at a time, transfers cannot be "recalled" once completed.

Website Designer

Two-way integration with E-commerce platform is really what sold us on Springboard.

Pros

I love that the system is so user-friendly! The reporting on this pos really helps the buyers anticipate what to buy for the next season. The best thing about this POS is the two-way integration with e-commerce platforms that easily pushes out the uploaded inventory from the POS directly to your E-commerce platform.

Cons

For us, the advanced migration process took a long time. Better communication and management needed on the migration team as well as the training team.

Great to be on board

Pros

-user friendliness
-user interference
-customer support
-reporting
-two way integration with BigCommerce promised to be coming soon

Cons

The only negative feedback I can give now is that Springboard does not have an employee time clock tracking.

Good quality

We've been using Springboard since we opened our store. We've been happy with the overall features and quality.

Pros

Easy to use

Cons

Issues with hardware

XCVI Review

Springboard has been a good POS system so far. It is the best that we have had in our XCVI stores. We are also pleased with how fast the technical support responds to any of our team members. Its also a good feeling when they actually remember you by name! Keep up the good hard work!

Pros

Easy to use and Easy to navigate

Good system for small retailers

I am happy with the service provided, customer service responds very fast, the reporting part of the system is great and very friendly to use. I do wish you had more POS hardware available, cooler looking ipad size hardware, etc.

Pros

Reports
Easy to use
I can access from any computer anywhere I go
Great customer service

Cons

Hardware options are limited