When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.

Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.

Okay

User friendly, great tech support, does a lot.

Need training to buyers, better then they give. There’s video you can watch, but hands on learning is much better. You have to pay for each service, other POS’s the services come with it. Expert to have more then 1 bill….

Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!! The worst part is my complaints and problems got escalated to [SENSITIVE CONTENT HIDDEN] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now.

I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality.

The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing. It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything.

TB is the best POS system I have ever worked with in 40 years I have been in the restaurant business.

The ease of switching over from our old system to the TB system

Nothing . Everything works exactly they way we wanted .

This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.

SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy

In person set up would have been alot easier but that's the only con I can think of