Upper
About Upper
Upper Pricing
Pricing includes multiple plans- Essentials - $39.99 Per driver/month or $31.99 per driver/month (billed annually) Growth - $49.99 Per driver/month or $39.99 per driver/month (billed annually) Enterprise - Contact Upper for details.
Starting price:
$100.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Upper
1 - 5 of 33 Reviews
Zachary
Verified reviewer
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
A Game Changer for ISP Companies
At Upper, efficiency is not just a promise; it's a reality. One of the standout features we appreciated the most about Upper was its ability to streamline our technician's routes, making them more efficient than ever before. As an Internet Service Provider (ISP), our needs are unique, requiring a solution that can adapt on the fly. With Upper, we found just that. Gone are the days of haphazardly planned service calls. Upper allows us to import addresses needing service and then optimizes the route based on our specific settings. The result? A significant increase in the number of service calls we can handle in a day. Before Upper, we were limited to 2-3 service calls a day. Now, thanks to Upper's route optimization capabilities, we can efficiently manage 7-12 service calls daily.This transformation has not only boosted our productivity but also enhanced our customer satisfaction levels. In a competitive industry where time is of the essence, Upper has become an invaluable tool for us. Its customization options and route optimization functionality have made it an indispensable part of our operations.
CONSAfter encountering an issue with the SMS alerts, we reached out to Upper for assistance. Their prompt response and effective resolution not only fixed the issue but also improved the functionality beyond our expectations. As of now, I cannot identify any drawbacks of using Upper.
Reason for choosing Upper
Customer service was amazing, and the ease of use.
Chris
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Upper works for us
It’s worked well for my small company in planning and effectively assigning routes.
PROSThe ease of importing routes and dispatching to our inspectors
CONSA little pricey for smaller companies with under 10 drivers
Reason for choosing Upper
Ease of use and a better interface on the dashboard
Reasons for switching to Upper
Importing issues with our software which cost us too much time.
Monica
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2024
For the price it can’t get much better
It works well for the most part, the features of photos, notes and time logging stops is wonderful.
CONSSometimes it randomly changes routes and it’s not efficient at all and makes no sense why there was a change when no stops have changed. It also doesn’t always show the address properly and takes us to an entirely wrong area.
Reason for choosing Upper
Upper is the only one that has photo, notes and optimization that wasn’t hundreds of dollars per month.
Charlie
Insurance, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Easy to use. Extreme time saver. App operates quickly.
Overall very impressed. My only request would be the size of the buttons and the clickable area on the buttons could be larger so it doesn't have to be so precise when going through the route. happy to explain further if you're interested.
PROSWe love that it is easy to set up, optimize and modify the routes. If a job is for some reason in the wrong spot you can move it on the map to resolve the situation. We use the duplicate route feature constantly. Once our routes are set up, its set for the season. The tech support is extremely responsive and answers questions in a manner that is very simple to follow and understand. We only use the service for the winter seasons, and is still affordable for the year.
CONSI wish you could undo a delivery status to put it back on the route. (I have check complete by accident by double tapping) Would be nice to integrate with geocoding. we are clearing snow from driveways and are going on and off of a property until the driveway is clear. Would be nice if the time on site was automatically started the first time you cross the geofence and stop after the last time you cross, automatically setting you up for the next property. (Followsoft does this).
Reason for choosing Upper
Cost based on the size of our company and number of routes.
Reasons for switching to Upper
Easy of use and the ability to optimize unlimited stops.
Brittini
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2024
Sold Characteristics that were then removed without notice
Inexpensive. That was the main selling point compared to other softwares.
CONSI do not like that when we started we were able to text our clients with a time window for delivery, and then, all of a sudden, without any notice at all, UPPER removed this functionality unless we paid more money. I find this dishonest.
Reason for choosing Upper
The pricing was the best for us, we are a small compnay and do not have a budget for 400 euros + a month.